Tst already a reissue ошибка амадеус

• Поиск
• Последнее

• Войти
  

• 
  Форум
• /
• Системы бронирования
• /
• Амадеус
• /
• не проходит обнуление маски

×

ВНИМАНИЕ! ФОРУМ ПРЕДНАЗНАЧЕН ДЛЯ ПРОФЕССИОНАЛОВ!

Уважаемые посетители сайта!
Обратите Ваше внимание, что форум Авиакассир.ИНФО предназначен для профессионального общения специалистов-сотрудников туристических агентств и авиакомпаний. Если Вы пассажир и у Вас есть вопросы касательно перелета — обратитесь в авиакомпанию или туда, где приобретали билеты.
Сообщения не по тематике форума удаляются! Сайт Авиакассир.ИНФО является независимым информационным ресурсом и не представляет какую-либо авиакомпанию или турфирму.

не проходит обнуление маски

6 года 8 мес. назад #1

tti/exch/t1

TST FOP NOT FIRST ISSUE

Кто может подсказать в чем причина?

Все,вопрос решен,запарилась))

Последнее редактирование: 6 года 8 мес. назад от arizona. Причина: вопрос решен

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

5 года 11 мес. назад #2

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

5 года 10 мес. назад #3

Со своего опыта могу сказать, что ошибка возникает если маска обнуляется после редактирования формы оплаты. В таком случае форма оплаты до обнуления маски должна быть оригинальной, а после обнуления уже можно менять.

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

• 
  Форум
• /
• Системы бронирования
• /
• Амадеус
• /
• не проходит обнуление маски

• Поиск
• Последнее

• Войти
  

• 
  Форум
• /
• Системы бронирования
• /
• Амадеус
• /
• не проходит обнуление маски

×

ВНИМАНИЕ! ФОРУМ ПРЕДНАЗНАЧЕН ДЛЯ ПРОФЕССИОНАЛОВ!

Уважаемые посетители сайта!
Обратите Ваше внимание, что форум Авиакассир.ИНФО предназначен для профессионального общения специалистов-сотрудников туристических агентств и авиакомпаний. Если Вы пассажир и у Вас есть вопросы касательно перелета — обратитесь в авиакомпанию или туда, где приобретали билеты.
Сообщения не по тематике форума удаляются! Сайт Авиакассир.ИНФО является независимым информационным ресурсом и не представляет какую-либо авиакомпанию или турфирму.

не проходит обнуление маски

6 года 8 мес. назад #1

tti/exch/t1

TST FOP NOT FIRST ISSUE

Кто может подсказать в чем причина?

Все,вопрос решен,запарилась))

Последнее редактирование: 6 года 8 мес. назад от arizona. Причина: вопрос решен

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

5 года 11 мес. назад #2

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

5 года 10 мес. назад #3

Со своего опыта могу сказать, что ошибка возникает если маска обнуляется после редактирования формы оплаты. В таком случае форма оплаты до обнуления маски должна быть оригинальной, а после обнуления уже можно менять.

Пожалуйста Войти или Регистрация, чтобы присоединиться к беседе.

• 
  Форум
• /
• Системы бронирования
• /
• Амадеус
• /
• не проходит обнуление маски

This is something to ask Amadeus Support, really.

There are many possibilities.

For example, when performing a pricing for a PNR with multiple pax types, you can get a list of multiple pricings per pax type, and you’ll have to pick a pricing per pax type.

Or you can specifically request a separate pricing entry per pax type in your PNR, and process each pax type separately.

I am not an expert on the best way to approach this issue, and it also depends on your application. You should get in touch with Amadeus Support and ask them to provide you with a sample flow to handle multiple pax type pricing.

You are viewing this page from an external source and its content may or may not be applicable in your market. If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market.

Choose a Language

Albanian

Amharic

Arabic

Azerbaijani

Bahasa Indonesian

Bangla

Bosnian

Bulgarian

Burmese

Croatian

Czech

Danish

Dutch

Estonian

Finnish

French

Georgian

German

Greek

Hebrew

Hindi

Hungarian

Icelandic

Italian

Japanese

Kazakh

Khmer

Korean

Kyrgyz

Lao

Latvian

Lithuanian

Macedonian

Malagasy

Malay

Mongolian

Nepali

Norwegian Bokmål

Persian

Polish

Portuguese (Brazil)

Portuguese (Portugal)

Romanian

Russian

Serbian

Simplified Chinese

Sinhala

Slovak

Slovenian

Spanish

Swahili

Swedish

Tajik

Thai

Traditional Chinese

Turkish

Ukrainian

Urdu

Uzbek

Vietnamese

Error message: TST EXPIRED — OVERRIDE OR DELETE AND REPRICE

Problem/Cause

You might receive this error message when you try to issue a ticket.

This issue is caused when the TST has expired.

Customer Action

1. Delete the expired TST, enter TTE, and re-price it. Enter FXP
   For more information on pricing entries, refer to the following article: How to price a PNR using itinerary pricing FXP (Cryptic).
    
2. Create a manual TST. Amadeus does not guarantee a manually priced TST.
   For more information on TSTs, refer to the article How to enter TST information (Cryptic).
    
3. Override the expired TST and issue the ticket. Enter, TTP/O
   The expired TST can be used with airline authorization to avoid ADMs.
   Enter HE TTP and HE TST for more information.
    
4. If the problem continues, contact Amadeus Customer Services, or log a case with the following information:

• Timestamp of your entry
  Enter $$DUMP from the command panel immediately after your entry and copy the output.
• Exact error message received
• Scenario to reproduce the error

More details

Automatic TSTs are dated and stamped when they are created. The date and time stamp and the TST lifetime (in minutes, hours, or days) are checked. This value is set in the Expired field (SE) of the ticketing location of the agency’s office profile. Locations might differ in the same market.

Possible values:

• 01M-59M: Number of minutes
• 01H-24H: Number of hours
• 01D: At midnight on the day of creation
• 02D: At midnight on the day following creation
• 03D: At midnight 2 days following creation
• 04D: At midnight 3 days following creation
• N (default): No TST expiration

Для автоматизированного обмена билетов используется продукт Amadeus Ticket Changer Reissue (ATC Reissue), позволяющий выполнять любые добровольные обмены (REBOOKING, REROUTING, UPGRADE/DOWNGRADE, повторные обмены) любых билетов (как полностью использованных, так и частично-использованных) любых авиакомпаний (в т.ч. и не поддерживающих ATC Reissue).

АТС. АВТОМАТИЧЕСКИЕ ФУНКЦИИ:

• выбор способа переоформления (ревалидация или обмен);
• проверка правил тарифов для ревалидации/обмена;
• расчет стоимости нового билета и суммы доплаты/штрафов;
• создание маски перерасчета (TQR);
• создание маски TST для оформления нового билета;
• создание элементов FO;
• создание элементов EMD для сбора штрафов/возврата разницы;

ИСПОЛЬЗОВАНИЕ ATC

ВОЗМОЖНО ПРИ ДОБРОВОЛЬНОМ ИЗМЕНЕНИИ: класса бронирования (в т.ч. и в другом классе обслуживания); даты перелета; рейса или авиакомпании (если разрешено правилами тарифа); маршрута.

ATC ПОДДЕРЖИВАЕТ АВТОМАТИЧЕСКУЮ РЕВАЛИДАЦИЮ/ОБМЕН:

• электронных и бумажных билетов; в рамках BSP и на собственном стоке авиакомпании (ET-direct);
• с изменением и без изменения маршрута; в любой валюте;
• с использованием опубликованных и конфиденциальных тарифов;
• как для одного, так и для нескольких пассажиров разных категорий;
• неиспользованных и частично использованных билетов.ATC позволяет:
• производить многократный (повторный) обмен/ревалидацию (есть ограничения);
• рассчитывать суммы доплаты без проведения обмена/ревалидации (информационный перерасчет);
• автоматически изменять класс бронирования для минимизации стоимости нового билета (BestPricer);
• включать дополнительные сборы агентства в сумму расчета при использовании Service Fee Manager.
• авиакомпания должна поддерживать ATC . в правилах тарифа должен существовать раздел VC.Voluntary Changes;
• невозможно проведение вынужденного обмена (только добровольный);
• крайне не рекомендуется использовать АТС, если билет был оформлен по интерлайну
• не может быть использован в групповых PNR;
• одновременно не более 9 пассажиров (включая младенцев) не более чем 6 разных типов с комбинацией
• обмен частично использованного билета возможен только один раз (ревалидация– не ограничивается).

Ограничения по использованию ATC:

Сумма доплаты

Если стоимость нового билета (тариф и таксы) больше, чем стоимость старого билета, например, в результате повышения уровня тарифа (UPGRADE) или изменения маршрута (REROUTING), то получаемую разницу необходимо добрать с пассажира при оформлении обмена. При использовании ATC эта разница автоматически включается в сам БИЛЕТ

Штрафы

При использовании ATC размер штрафа определяется системой автоматически на основании правил тарифа. Если штраф – применяется, система создаст элемент MCO для оформления штрафа и заполнит маску TSM, которая затем используется для оформления EMD (возможно только в рамках BSP).

ВОЗВРАЩАЕМАЯ РАЗНИЦА

Если размер тарифа или такс в новом билете получается меньше, чем в переоформляемом, то разница (REFUNDABLE BALANCE или RESIDUAL VALUE) в общем случае должна быть возвращена пассажиру (если не запрещается правилами авиакомпании). Для этого системой создается соответствующий элемент EMD с кодом цели оформления «К» (REFUNDABLE BALANCE), используемый для оформления EMD «на возврат». Далее сумма возвращается пассажиру путем возврата этого EMD.

Электронные билеты

При ревалидации электронного билета необходимо указать номера перебронированных сегментов в PNR и соответствующие им номера изменяемых купонов в билете. После ревалидации в бронировании появится новый элемент FA, в котором будет указан тот же номер билета и нулевая стоимость (т.к. при ревалидации не производится никаких доплат по тарифу и таксам). Новый элемент FA будет привязан только к перебронированным сегментам.

При обмене электронного билета оформляется новый электронный билет. При этом в бронировании появляется новый элемент FA с номером нового билета и суммой доплаты. Новый элемент FA будет привязан ко всем неиспользованным сегментам.

ОБМЕН: РЕКОМЕНДУЕМЫЙ ПОРЯДОК ДЕЙСТВИЙ
ПРИ ИСПОЛЬЗОВАНИИ ATC

---

AMADEUS. CHANGES. Примеры обменов

If you want to learn that How to Reissue or exchange a ticket with penalty or Amadeus Reissue Command, then you need to keep in mind some point before reissue the ticket and you have must follow the below steps.

Amadeus Reissue Command with Step by Step

Step 1:- First of All retrieve the Amadeus PNR.

Step 2:- Then follow the Display command for TST

Command :- TQT

Note – if you have more than 1 TST in same PNR then you need to add a Tx (Where X is the TST number) after the TQT, TTI, TTK, TTF entries.

Step 3: – Then you need to update new TST with new itinerary

Command:- TTU/Sx,x (Where x is the segment number from the PNR)

Step 4:- Now cancel the old segment XEx (where x is the segment number form the PNR )

Step 5:- Then update the TST for exchange or Amadeus PNR reissue

Command:- TTK/EXCH or TTI/EXCH

System Response:

• The base fare field identifier of a public fare is changed from F to R and the base fare field of an unpublished fare is changed from I to Y and also Taxes are charged from X to O.
• The total amount is set to Zero. The BSR is removed when /EXCH option is used as there is no more equivalent amount.
• Now the form of payment line is also updated to indicate the original form of payment.

Step 6:- Now you need to update line no 3-4 in the TST. No stopover then no line 4, fare basis and baggage allowance.

Command :- TTK/L3-4X/BLLNOECO/A1PC

TTK	Transaction Code
/L3-4X	TST lines and no stopover on line 4
/B	Fare basis identifier
LLNOECO	Fare Basis
/A	Baggage allowance identifier
1PC	Baggage allowance

Step7 :- Update the TST with the Not valid after date

Command :- TTKVXX08JAN

TTK	Transaction code
V	Not valid before (NVB)/Not valid after (NVA) Field identifier
XX	Indicates no date
08JAN	NOT VALID AFTER DATE

System Response :-

Step 8:- Now update the fare with penalty fee and total amount.

Command :- TTK/X1520DU/T1520

TTK	Transaction code
/X	New Tax indicator
1520	Tax value
DU	Tax Code
/T	Total amount indicator
1520	Total Amount Value

System Respons :-

Step 9 :- Remove the TST flag (PC):-

Command :- TTF

Step 10:- Now enter the original document details. Since there are more than one FA element in the PNR, the FA element must be specified with the line Number. For Example FO*L7

And since there are more than on passenger in the PNR, Enter the passenger association option /P and repeat your FO* Enter Every Passenger

Command :-FO*L10/P1

Press Enter, Than

Command :- FO*L11/P2

Press Enter.

FO	Original issue indicatore
125-	Airlines
3367288584	Ticket Number
E1	First Flight coupon available to use
OSL	City of issuance
17nov20	Original date of issue
/60490290	Slash, 8-digit IATA number of the original ticketing office

System Response :-

Step 11:- Now update the form of payment : 17/+/CCVIXXXXXXXXXXXXXXXX/1123/N1111

Form of payment can be added manually:-

• FPO/CASH+/CASH
• FPO/CASH+/CCVIXXXXXXXXXXXX/1123
• FPO/CCVI+/CASH
• FPO/CCVI+/CCVIXXXXXXXXXXXX/1123

Step 12:- Now issue the tickets. Since there are more than one passenger:

• TTP/T1 /RT (Using TST)
• TTP/P2 (Using passenger number)

System Response:-

This is the process of the ticket reissue. I hope through this article you have learned better How to reissue or exchange a ticket with Penalty and Amadeus Reissue Command. if you want to give us any suggestions please write in a comment. Thank you

This is something to ask Amadeus Support, really.

There are many possibilities.

For example, when performing a pricing for a PNR with multiple pax types, you can get a list of multiple pricings per pax type, and you’ll have to pick a pricing per pax type.

Or you can specifically request a separate pricing entry per pax type in your PNR, and process each pax type separately.

I am not an expert on the best way to approach this issue, and it also depends on your application. You should get in touch with Amadeus Support and ask them to provide you with a sample flow to handle multiple pax type pricing.

ITINERARY PRICING

ITINERARY PRICING

HE FXX / HE FXP / HE BEST BUY

A TST, or Transitional Stored ticket, is a record containing all the ticketing information attached to a PNR . Depending on whether you want to create a TST or not, you can use the PNR Pricing commands FXX or FXP. FXX prices without creating a TST whereas FXP prices and cre- ates a TST. Options you can attach with FXX entry are similar to the ones applicable with FXP

ITINERARY PRICING WITHOUT TST CREATION

HE FXX

Price a PNR without creating a TST

FXX

Price a PNR without creating a TST, show both published and uni- fares in the display

FXX/R,UP

Price as per Passenger type in entry

FXX/RADT*CH*IN

Price a PNR without creating TST to show corporate fares

FXX/R, UXXXX (where XXXX is a corporate ID)

Price a PNR without creating TST to show negotiable fare

FXX/R,U

Follow up after FXX display

FQQ1

Note: To price the journey passenger wise add passenger association eg: FXX/P1-2 or FXX/P1,3. To price the journey segmentwise add segment association eg. FXX/S2-3 OR FXX/S2,4

FARE DIAGNOSTIC

The Amadeus Fares and Pricing Diagnostic Tool allows you to target a specific fare when pricing, and if the fare is not applicable, displays the reason for the pricing failure. You can then refer directly to the applicable rule restriction in order to advise travelers how to change their itinerary to qualify for the far. The Diagnostic Tool

is avaialble as an option with the following transactions: Informative Pricing (FQP), Itinerary Pricing (FXX . Help Page: HE FARE DIAGNOSTIC

Fare diagnostic

FXX/DF-YFFAS

(When all segments are to be priced with single fare basis)

Fare diagnostic for multiple fare basis

FXX/s2-3,4-5/DS2-3 F-YEE3M,S4-5 F-YRT (Pricing segment wise with different fare basis)

CREATE AUTOMATIC TST AND STORE THE FARE

HE FXP

Price a PNR, create a TST

FXP

This will also generate FV (Validating Carrier) FE (Endorsement if any)

Price a PNR by creating TST to show corporate fares

FXP/R, UXXXX (where XXXX is a corporate ID)

Price a PNR by creating TST to show negotiable fare

FXP/R,U

Price segment 2,3,5 and force transit on segment 2

FXP/S2X,3, 5

Force stopover at segment 4 and 6 (Note : Transit and stopover points are otherwise automatically identified by the system and itinerary is priced accordingly)

FXP/S4S, 6S

Price a PNR and Exempt All Taxes

FXP/R,ET

Price a PNR, Exempt only FR Tax

FXP/R,ET-FR

Price a particular passenger as a child

FXP/P2/RCH

Price the adult passenger number 1 (the code PAX refers to a seat occupying passenger)

FXP/PAX/P1

Price the Infant passenger associated in the PNR

FXP/INF

Price the round the world routing (here the global indicator is at- tached with the first segment to be priced, assuming the entire PNR needs to be priced as per Round the World)

FXP/S2RW (S2-Segment number)

Round the World pricing where segments from the PNR to be includ- ed in the pricing are specified

FXP/S2, RW, 3-7, 10

Price a circle trip routing (here the global indicator is attached with the first segment to be priced , assuming the entire PNR needs to be priced as per Circle Trip fare)

FXP/S2CT (S2-Segment number)

Circle Trip pricing where segments from the PNR to be included in the pricing are specified

FXP/S2,CT,3-7,10

Pricing with validating carrier specified (Note: this entry overrides the default validating carrier logic of the system, so use with utmost discretion)

FXP/R, VC-XX (xx is validating carrier)

Select a fare out of multiple fares Follow up entry after FXP

FXT4 (This is a followup entry after FXP command)

Select fare on line three for passengers 1-3

FXT3/P1-3

Select different fare for different passengers

FXT2/P1//3/P2-3

PRICING OPTIONS

HE FARE OPT

Emigrant Passenger

FXP/REMI

Emigrant Child

FXP/REMI-CH

Student Passenger

FXP/RSTU

Senior citizen

FXP/RYCD or /R65

Seaman

FXP/RSEA

Military Passenger

FXP/RMIL

Note: To see the Passenger type codes select the help page HE PTC; to see a list of Amadeus Discount codes (including IATA discounts)

HE IAD

STANDALONE ENTRY TO DISPLAY FARE RULE NOTES (FRN)

HE FRN

Request Fare Rules Information of a fare without having a pricing transaction: Mandatory Elements -City Pair / D-Pricing Date / A-Pub- lished Carrier Code/FB-Fare Basis

FRNDELLON/D-09MAR19/A-BA/FB-YFFAS1

Optional Elements : TD-Ticket Designator, DD-Departure Date, CO-Corporate or Account Code

FRNDELLON/D-09MAR19/A-BA/FB-YFFAS1/TD-CH50/DD- 31MAR19/CO-AMD10

BEST PRICER

HE BEST PRICER

Amadeus Best Pricer automates the search for the cheapest flights by integrating flight availability and pricing in the same process.The re- booking functionality allows you to book the lowest fare returned by Amadeus Best Pricer in one single entry. Note: With standard access airlines, avoid using the Best Pricer commands

Rebook to the lowest fare and do not create a TST

FXR (Booked Cabin) or FXR/KC (to search for fares in a particular cabin)

Retain the o/b & i/b cabin and rebook itinerary

eg :OB is booked in Economy and IB is booked business.

FXR/K

Rebook to the lowest fare and create a TST

FXB

Display a list of lower fares

FXA

Select a fare after FXA, rebook and create a TST

FXU1 (1-Fare Line Number)

Select a fare after FXA, rebook and do not create a TST

FXZ1 (1-Fare Line Number)

Best pricer rebook entry using expanded parameters (this can be used for fares which use automated rules)

FXR/R,*NRF (non refundable fares)

Best pricer rebook entry using expanded parameters (this can be used for fares which use automated rules)

FXR/R,*RF (refundable fares)

To search for Bundled and Unbundled Fares

FXR/R,*BD (for unbundled “UBD”)

Unbundled fares (also referred to as ‘basic economy’ or ‘economy light’) typically go beyond having no checked baggage allowance to also limiting seat selection, carry-on bags and possibly other amenities. Option to add BD or UBD option can be added with FQD, FXA, FXX, FXP, FXB, FXL, FXY, FXR pricing entries

PNR PRICING WITH BOOKING CLASS/FARE BASIS OVERRIDE

HE OVERRIDE

Override by Fare Basis

FXP/L-MFFIA

To overide the booking class, followed by the fare line number from the fare list

FXV3 (This is a followup entry after FXP command)

Fare pricing by different fare BasIs

FXP/L2-MFFIA/L3-MFFIA

Fare pricing by segments, with different fare basis

FXP/S2-4/L2-MFFIA/L3,4-MFFIA

Note: The override entries are Airline specific.Override fares are not guaranteed by Amadeus.

Fare pricing by Fare basis (This will generate Guaranteed Fare)

FXP/A-MFFIA

AMADEUS FARE GUARANTEE POLICY

Refer to GGAMAINTKT for information on the Amadeus Fare Guarantee, Reservation Guidelines etc.

Amadeus guarantees fares, taxes,surcharges and fees that have been quoted with Amadeus Automatic Pricing functions and ticketed on Amadeus Ticketing Systems.To identify if the ticketed fare might qualify for the guarantee, some of the conditions that must be met, among others.

What are FCPIs and Failcodes

Refer to HE FCPI for more information

“The fare should have been quoted using an Amadeus Automatic Pricing function without any overrides and a fare record (TST) should be automatically stored with a fare calculation pricing indicator (FCPI)

The system generates a fare calculation pricing indicator (fcpi) when you price or issue a ticket. the FCPI is a letter or number that indicates how the itinerary was priced. The FCPI is visible in a TST display. It is also visible in an e-ticket display.”

LIST OF FCPI VALUES

HEFCPI.85

TST Indicator / FCPI

Message / Explanation

I/0

Automatically Priced

M or N/1

Manually created or updated TST

M/3

Ticket or Price by Fare basis

M/4

Manual Manipulation of Taxes

I/5

Not priced at passenger type required

M 9

IT Fare Ticket / Ticket with Y or I as the fare indicator in TST

B/9

Negotiated Fare / Ticket with Y or I as the fare indicator in TST and manual manipulation of TST

DISPLAYING A TST / DISPLAY TST HISTORY

HE TQT / HE TTH

Display a TST list

TQT

Display a TST by Number

TQT/T1

Display TST for adult pax only

TQT/PAX

Display TST for infants only

TQT/INF

To view commission from the Amadeus commission table

TQT/FM

Sometimes an asterix can be seen next to the TST number. This indicates that the TST is confidential and the TST and its history can be seen only by the office that made it confidential.A confidential TST can be viewed in the same way as a normal TST is viewed.

Display history of TST 1

TTH/T1

Display the Airline Fee break up

TQO/T1

DELETING A TST

HE TTE

Delete the only existing TST

TTE

Delete specific TST

TTE/T1

Delete multiple TSTs

TTE/ T1-2 or TTE/T4, 5

Delete all TSTs

TTE/ALL

Delete a TST for selected passengers

TTE/P1, 3

Delete a specific passenger from a specific TST

TTE/ T1/ P2

Delete TSTs for all pax except infants

TTE/PAX

With every TST deletion a new TST no is alloted to the existing TST

ADDING & SPLITTING A TST

HE TTA / HE TTS

Add passenger 2 into the TST no3

TTA/ P2/ T3

Split passenger two from the TST

TTS/P2

Split Passenger 3& 5 from the specified TST

TTS/ P3, 5/ T3

TAX INFORMATION

HE TAX

Tax information for a country

FQNTAX/IN or FQNTAX/INDIA

GST Tax information for India ADD SSR ENTRIES

FQNGST/IN

Get information for Passenger facility Charges(PFC) Tax charged in US market. (Tax code-XF. It is charged on a specific US airport)

FQZ PFC JFK

ELECTRONIC TICKETING

ELECTRONIC TICKETING HELP AND AIS PAGES

HE ETT

Airline specific help pages

HE ETT XX (XX — Airline Code)

Information about ETKT local guidelines

GG AMA IN ETT

To see the list of airlines participating in BSP India plan

TGBD-IN

To see the list of Airlines participating in Eticketing plan for India

TGETD-IN

To see the interlining agreements within airlines

TGAD-XX (XX = Airline code)

To see the interlining agreements between two airlines

TGAD-BA/CX

To see the GSA table for the country

TGGSD-IN (IN is the country code)

To see the GSA table for the country for a specific airline

TGGSD-IN / IB (IN is the country code and IB is the airline code)

Participating carrier access & Functionality level page

GG PCA XX (XX = Airline code)

View Ticketing Carrier Restrictions for your office profile

PV/C

Ticket Quota display

TOQD (for more information refer to HETOQD)

Ticket Quota display for a specific airline (ex TG)

TOQD/VCTG

Form of Identification (FOID) / APIS Element in the PNR for Electronic Ticket

HE FOID / HE APIS / HE TSA

Check HE ETT XX to see if entering the Form of identification (FOID) in the PNR is mandatory to issue the electronic ticket. If mandatory, the carrier will locally specify the FOID acceptable-credit card, frequent flyer number,passport or other. The passenger must carry this FOID to the airport,alongwith the other travel documents.Formats for entering FOID are available on HEFOID. 85. You can verify if a flight is eligible for the Secure Flight Program by consulting the schedule Information (DO entry)

FOID entry for passport

SR FOID XX HK1-PPA45454545/P1 (XX = Airline code)

FOID entry for Driver’s License

SR FOID XX HK1-DL12345678/P1 (XX = Airline code)

FOID entry for Credit Card

SR FOID XX HK1-CCAX373731623811006/P1

Create an SSR for Primary Travel Document Information (Passport)

SR DOCS XX HK1-P-IND-012345678-IND-30JUN73-M- 14APR25-JOHNSON-SIMON-JEAN PAUL-H/P1/S3 where XX

is Airline code P denotes that the primary travel document is a passport, the first GBR denotes the issuing country/state, followed by passport number, nationality, DOB, gender, travel document expiry date,last name, first and second name, passport holder indicator, followed by passenger and segment association.Fields that are not applicable can be replaced by a dash.For more info refer to HE APIS or HE TSA.

Create an SSR for Secondary Travel Document Information (Visa, Redress)

SR DOCO XX HK1-MANCHESTER GBR-V-17317323-LONDON

GBR-18JUN18-USA-I/P1/S3 where Manchester GBR is the place of birth, V is the travel document type and denotes visa (for redress number use “R”) , followed by the visa number,London GBR is the place of issue (of the visa), followed by document (visa) issue date, USA denotes the country for which the visa applies, I at the end denotes an infant, if applicable, followed by passenger and segment association. Optional elements can be replaced by a Dash.For more information refer to HE APIS or HE TSA.

Create SSR for Address Information

SR DOCA BA HK1-D-USA-301 PARK AVENUE-NEW YORK-

NY-10022/P1/S3 where D is the type of address, in this case Destination address, followed by the address details,Pin code etc. Optional elements can be replaced by a Dash.For more information refer to HE APIS or HE TSA.

MANDATORY AND OPTIONAL ELEMENTS FOR TICKET ISSUANCE

MANDATORY ELEMENTS FOR TICKETING

HE FV / HE FM / HE FP

«Validating Carrier: The validating carrier is the airline on which a document is issued by a travel agency. It is the controlling and authorizing entity for ticketing transactions. Travel agents are advised to use the automatic selection of the validating carrier by the system. The system ensures that the validating carrier is compliant with industry standards (IATA) and ticket stock restrictions stipulated by the validating carrier in the fare rules. The system checks the following tables : • BSP table of the market (TGBDIN) and eticketing table (TGETDIN) *Interlining Ticketing Agreement(TGAD-XX or TAGAD-XX/YY)* General Sales Agent — GSA (TGGSD-IN)

Manually Enter a Validating Airline to PNR

FVBA

Note: You can only issue a ticket if validating carrier used for pricing is same as the one being used for ticketing (FV element)

Pricing with validating carrier specified

FXP/R,VC-XX (xx is validating carrier)

Note: this entry overrides the default validating carrier logic of the system, so use with utmost discretion

Ticketing carrier override

TTP/V*DL

Manually add commission percentage

FM7

Zero Commission (no ADC Reissues)

FM0

FORM OF PAYMENT

In Cash

FP CASH

By cash with passenger and segment association

FP CASH/P4/S8-10

By cash with free format

FP CASH*AGT14340978

By cash for an infant

FP INF CASH

By cash for an Infant associated to Passenger 3

FP INF CASH/P3

By cash for an Infant with free format

FP INF CASH*AGT14340978

By cash for passenger 4(adult) associated with an Infant

FP PAX CASH/P4

By cash for passenger4 (adult) with free format

FP PAX CASH*AGT14340987/P4

Note: The term «PAX»denotes a seat occupying passenger

BY CREDIT CARD

Note: It is important to check Airline policy before making any transaction with Credit Card

Credit card form of payment

FP CC AX373731623811006 /1225/20000 (AX-Credit Card

Code followed by credit card number, 1225, card expiry date, 20000-amount collected)

To Get Two Letter Card Company Code

HECC.695

By Credit Card with Passenger and segment association

FP CC AX373731623811006/1225/75865/P2/S5-7

By Credit Card with Free Format

FP CC AX373731623811006/1225/75865*AGT14340987

TO ADD APPROVAL CODE ALONG WITH CC NO

HE DE

To take automatic approval code at ticket/emd issuance

DEFP for ticket and DEFM for Emd

By Credit Card with Manual Approval Code

FP CC AX373731623811006/1225/75865/NAX340

By Credit Card with Free Format and Manual Approval

FP CC AX373731623811006/1225/75865*AGT14340 987/ NAX340

By Credit Card for an Infant

FP INF CC AX373731623811006/1225/75865

By Credit Card for an Infant with Passenger 4

FP INF CC AX373731623811006/1225/75865/P4

By Credit Card for adult Passenger 4 travelling with Infant

FP PAX CC AX373731623811006/1225/75865/P4

BY AGENT INVOICE

Payment against Agent Invoice

FP INV AGT14303482

VARIOUS OPTIONS OF FORM OF PAYMENT

Part payment in Cash & Credit Card

FP CASH+CCAX373731623811006/1225/10000

Part payment by Cash, part by Credit Card

FP CASH+CC AX373731623811006/1225 /40000=>amnt

collected by credit card

OPTIONAL ELEMENTS FOR TICKETING

HE FE

The Endorsement / restriction element is used to identify any restrictions, airline comments or rules that may apply to a ticket. It could be automatedly created by the fare server or manually stored by the agent. We discuss here the manual input entries. Maximum length of free flow text is 126 characters,exluding passenger type and pax/segment association.If the text entered exceeds the space available on the ticket, the text gets truncated accordingly.

Endorsement/Restriction

FE NON REFUNDABLE

With Passenger & segment association

FE ISSD IN CONX WITH 125-3757098712/P3/S4-6

Endorsement for Infant

FE INF SUBJECT TO GOVT APPROVAL

Endorsement for Seat Occupying Passenger 5

FE PAX NON REROUTABLE/P5

ISSUING AN ELECTRONIC TICKET

ISSUING AN ELECTRONIC TICKET

HE ETT / HE TTP / HE ITR / HE TTR

E-ticketing is now the default ticketing mode in Amadeus.However, as a prerequisite, the issuing office needs to be set up to issue e-tickets, the validating carrier should support e-ticketing, and all PNR segments requiring to be ticketed should be e-ticketable

Pre-issue validation

TTP/TKT

Pre-issue validation for specified TST

TTP/TKT/T2

Pre-issue validation for specified passenger and segment

TTP/TKT/P1/S4-5

Pre-issue validation for infant ticket

TTP/TKT/INF

Pre-issue validation for adult pax 4 associated with infant

TTP/TKT/PAX/P4

TICKET PRINT OPTIONS

HE TTP

Print Ticket, All Passengers, All Segments

TTP

The TTP entry will generate the Itinerary Reciept (ITR),Audit and Agent Coupon (TTR) on the itinerary printer. The ITR can be e-mailed or handed over as a hard copy to the passenger. It is not suggested to issue E ticket for multiple passengers together

Print ticket, non infant passengers only

TTP/PAX

Print tickets, infants only

TTP/INF

Print specific passenger

TTP/P1

Print ticket, specific passengers

TTP/P1, 4, 5

Print ticket, specific TST

TTP/T2

Print ticket, specific segments

TTP/S4-6, 8

Print ticket, specific passenger and segment

TTP/P1/S4-6, 8

Print tickets for adult pax4 associated with infant

TTP/P4/PAX

Print eticket and redisplay the PNR

TTP/RT

Print ticket by over-riding for past date TST

TTP/O

Print ticket by over-riding validating carrier

TTP/V*YY (where YY is the validating carrier required)

E-Mail ITR

ITR-EML-test@amadeus.co.in or ITR-EMLA in case the email address in stored in the APE element of the PNR

Email ITR with ticket number

ITR-EML-TEST@YAHOO.COM/TKT125-1234567890

Display ITR

ITRD

Reprint ITR

ITR

Reprint ITR in PNR with multiple FA elements

ITR/L6/P1 (Specify the line no. of FA element mentioned in the PNR)

Reprint the ITR with the ticket number

ITR/TKT125-3301236584

Display the ITR with the ticket number

ITRD/TKT125-3301236585

Reprint Audit/Agent Coupon

TTR/L6 ( Mention the line no.of the FB/FA element)

Reprint Accounting Coupons for Specific Passenger in PNR

TTR/L10/P3

To reprint the TTR from FB element in PNR history

TTR/SN0000015698 (Note: Retrieve the history of the PNR and take the sequence no. from the FB element)

Note: TTR can be displayed or reprinted till 7 days after issuance of an Electronic Ticket

TICKET NUMBER TRANSMISSION

HE FA / HE FH /HE OS / GG PCA xx

After a successful ticket issuance request , the PNR is updated with the ticket number in the FA line, with the issue indicator «E» for elec- tronic ticket, and «T» for Ticketed. FA element is created passenger wise. You cannot manually add or modify an FA element in the PNR. When you rebook or cancel an air segment for an electronic ticket, the FA element is automatically moved to the PNR History, and an FHE element is created in the PNR

To add the electronic ticket number manually to the PNR

FHE 125-3114500900

To add the electronic ticket number for an infant manually to the PNR

FHE INF 125-3114500911

To add the electronic ticket number for passenger number 2 in the PNR

FHE 125-3114500912/P2

To add the electronic ticket number for Conjunction tickets for pas- senger number 2 in the PNR

FHE 125-3114500909-10/P2

To add the electronic ticket number for seat occupying passenger number 2 in the PNR

FHE PAX 125-3114500912/P2

To add the electronic ticket number with passenger and segment association

FHE 125-3114500900/S3-4/P2

Sometimes we need to pass the ticket number manually for an automated ticket (holding ticket etc)

FHA 157-3116400908

Note: The «Ticket number Transmission» field in the GG PCA xx page gives you an idea of whether the ticket numbers are transmitted to the airline for only electronic tickets, only automated tickets, only manual tickets, or for all ticket types

VIEWING AN ELECTRONIC TICKET RECORD

HE TWD

The e-ticket record is stored in the airline database, but you can display it in Amadeus

Display an E-Ticket record

TWD

Display an E-Ticket record with multiple passengers in the PNR

TWD/L8 (Mention the line no of the FA element of the passenger)

Display the E-Ticket record for specific ticket number

TWD/TKT125-2345678912

Redisplay current E-Ticket record

TWDRT

Redisplay current E-Ticket record list

TWDRL

Display an E-Ticket record from a list

TWD/2

Display the history of current E-Ticket record

TWH

Display old E ticket record for e-ticket record on display (in case of reissued ticket)

TWD/O*

Display PNR from e-ticket record

RT*E

Display tax breakdown in e-ticket record

TWD/TAX

Some of the commonly seen coupon status on the e-ticket record are : O (Open), A (Airport Control), E (Exchanged/ Reissued), C (Checked In), R (Refunded), V (Void), F (Flown/Used)

TST CREATION / MANIPULATION

CREATING A MANUAL TST

HE TTC

Create a blank TST shell

TTC

Create a blank shell for passenger 3 only

TTC/P3

Create a different blank TST shell for each passenger of the PNR

TTC/D

Create a blank shell for selected segments 2 & 5

TTC/S2,5

Create TST shells for all passengers except Infants

TTC/PAX

Create TST shell for all Infant passengers

TTC/INF

Create a TST for an Adult passenger 3 associated with an Infant

TTC/PAX/P3

INSERTING INFORMATION IN A BLANK TST

HE TTI For a list of all TST Field Identifiers, refer to HE TTI and then MS 106

Insert Fare basis information into a specific TST

TTI/ T1/ BYRT

Insert a different Fare basis for line 2 & 3 of TST

TTI/ L2/ BYRT/ L3/ BMRT

Show line 2 & 3 of the TST as Transit

TTI/L2X, 3X

Show line 2 to 4 of the TST as a stopover

TTI/L2-4

Insert Ticket Designator for TST 1 and 2

TTI/ T1-2/ BYRT CHD10

Insert Not valid before date for all TST segments

TTI/V15APR

Insert Not valid before and Not valid after dates for all TST segments

TTI/V15APR15JUL

Insert Not valid after date for line 2 of TST

TTI/L2/VXX15APR

Insert Baggage allowance as per weight concept

TTI/A20K

Insert Baggage allowance as per piece concept

TTI/APC or TTI/A2PC

Insert Bankers rate 1

TTI/K143.06 (43.06 = BSR)

Insert Bankers rate 2

TTI/K2EUR6.93624

Insert First issue base fare and Taxes

TTI/F80000/X3000YQ/X383SG

Add a fare calculation to a TST

TTI/CDEL SR ZRH M295.08SR DEL M295.08NUC590.16END ROE42.92

Adding XF breakdown to fare calculation

TTI/C+XF JFK4.50 ZP NYC 4.20

Add free flow text to fare calculation

TTI/C+*PPT NO A234567 DEL28JAN99

Add the Airline fee (OB fee)

TTO/SFCA/COPC CH/F1248

/S is airline ticketing fee sub-code identifier

FCA is 3 character airline ticketing fee sub code

/C fee commercial name identifier

OPC CH is commercial name of fee ( max 10 characters)

/F is fee amount identifier

1248 is Fee amount ( agt has to take it from airline)

FARE CALCULATION LINE OPTIONS

HE FARE CALCULATION

Important points to be noted while creating Fare ladder. -No space between numbers and alphabets, Keep Space between alphabets, Always mention City Code, NUC always in two decimals.

Fare calculation ladder for One-way trip, single fare component, in mileage

TTI/CDEL AF PAR AF LON AA SFO M1718.75 NUC1718.75END

ROE67.10853 (do not keep space after transaction code “C”)

Return journey, two fare components, both in mileage

TTI/CDEL TG BKK TG SIN M1340.84 TG BKK TG DEL M1340.84NUC2681.68END ROE67.10853

One-way routing with HIP and mileage surcharge. The HIP city pair is placed directly before the Constructed Fare for the fare compo- nent and the mileage surcharge applies to it.

TTI/CDEL BA LON BA PAR AF ROM AZ MIL AZ ZRH10M MILZRH2697.24 NUC2697.24 END ROE67.10853

Return Journey with points as transit, mileage surcharge in out- bound and inbound and also the HIP sector in outbound journey.

TTI/CDEL AF PAR AF ZRH LH FRA LH MIL AZ LON IB MAD15M1517.21IB CPH SK LON AF X/PAR AF DEL15M1517.21NUC3034.42END ROE67.10853

Linear Fare Construction with the fare basis component

DEL BA LON M319.14(YRT) BA DEL M319.14(YRT) NUC638.28END ROE67.10853

FREE FLOW FARE CALCULATION

Add free flow fare calculation to a TST

TTI/CF-DEL UK BOM3355.00UK CCU3355.00INR6710.00END

Note: For activation of free flow fare calculation please contact your helpdesk

SURFACE SECTORS IN THE LINEAR FARE CONSTRUCTION

Surface Sector occuring at fare construction point — A gap in the routing not included in the mileage/airfare and for which no flight coupon has been issued, is denoted by the linear symbol “/-“ (In this journey the passenger flies from SYD to LAX, takes surface transportation to SFO, then flies home to SYD.)

TTI/CSYD QF LAX M2525.00/-SFO UA SYD M2525.00 NUC5050.

Surface Sector occuring in the middle of the fare component- A gap in the routing included in the mileage /airfare and for which no flight coupon has been issued, is denoted by the linear symbol “//“ (In this journey the surface break lies between Paris and Nice)

TTI/CYYZ AC PAR // NCE AF ROM M3197.36NUC31 97.36END

EXTRA MILEAGE ALLOWANCE IN LINEAR FARE CONSTRUCTION

Extra mileage allowance, no mandatory route point (the E/XXX indicator must follow a city code and come before a mileage indicator)

TTI/CBGO SK OSL SK CPH SK BRU E/XXX M423.31NUC…

Extra Mileage Allowance, mandatory routing point (the E/ symbol must follow an airline code, or a transit point indicator X/, or a surface indicator //, and it must come before a city code. In this journey, EMA is applicable for travel via BOM and BOM is a transit point

TTI/CDEL UK X/E/BOM TG BKK TG KUL PR MNL15M564.63NUC…

CLASS DIFFERENTIAL IN LINEAR FARE CONSTRUCTION

Use the letter “D” to denote a higher fare differential. This denotes the difference in fares for 2 classes of service between the cities flown in the higher class. The “differential” is entered, followed by the city pair for which the differential was calculated (this is the city pair booked

in the higher class) and the differential amount. In this journey, the differential is placed after the last CF, it consists of the letter “D”, the city pair JEDCAI (this is the segment booked in the higher class) and the differential amount 93.99. This differential was not calculated on mileage, so an “M” is not placed before the amount.

TTI/CJED MS X/CAI MS ROM AZ PAR BA LON M1175.16 D JEDCAI93.99 NUC1269.15END…

SIDE TRIPS IN THE LINEAR FARE CONSTRUCTION

Side trips are shown in the linear fare construction as a complete fare construction between parentheses. They appear in the linear immediately following the city where they originate.The origin city is already listed in the linear, so the side trip begins with the airline code.

TTI/CSEL KE MNL(TG BKK M485.50 TG MNL M485.50)PR KUL M882.78 NUC1853.78END

Round trip side trip

TTI/C…BRU(SN AMS SN BRU106.40)BA…

STOPOVER CHARGES IN THE LINEAR FARE CONSTRUCTION

When charge applies to a stopover at a specific city, it is recorded after the city in the linear fare construction. The letter ‘S’ is entered followed by the stopover fee, in NUCs. In this journey, the stopover charge applies to HNL in each direction

TTI/CLAX UA HNL 1S75.00 KE SEL M993.00 KE HNL 1S75.00 UA LAX M993.00 NUC2136.00END…

When charge applies to a stopover at any city, the charge is listed at the end of the linear. The number of stopovers followed by the letter “S” and the total fee (in NUCs) are entered

TTI/CWAS AA CHI AA X/SIN AA KUL M951.00AA X/SIN AA CHI AA WAS M951.00 2S150.00NUC2052.00END ROE1.000000

SURCHARGES IN THE LINEAR FARE CONSTRUCTION

The Q indicator appears after a city code or another Q surcharge, and must come before the amount of the surcharge, or an airline code,or double slashes (//) or a mileage item

Examples of Q surcharge applied

TTI/CHKG TG AMS BA LON PA NYC Q5.00M1910.39 NUC1915.39END….

2 Q surcharges apply

TTI/CHKG TG AMS BA LON PA NYC Q5.00 Q2.70 M1910.39NUC1918.09END..

Q Surcharge and Surface Segment in Itinerary

TTI/CLON BA HKG Q5.00//TPE SQ SYD……………

FREE FLOW AND PFCs

FARE CALCULATION LADDER WITH FREE FLOW DATA TO BE ADDED AT END

TT/C+*PPT NO A3535333DEL12SEP25

FARE CALCULATION LADDER WITH PFC BREAKDOWNS ADDED AT END

TTI/C+XF JFK4.50SFO4.50

FARE CALCULATION LADDER WITH OLD AND NEW PFC BREAK-

DOWNS (in the case of reissues)

TTI/C+XF JFK4.50SFO4.50PD XF LAX4.50

FARE CALCULATION LADDER WITH PFCS AND FREE FLOW INFO AT END

TTI/C+XF JFK4.50LAX4.50*PPT NO A4646464

MODIFICATION / UPDATION ENTRIES FOR EXISTING TST

HE TTK

Print TST before making modifications

WRA/TQT

Print specfic TST 2 before making modifications

WRA/TQT/T2

Add/Change Base Fare on TST No.1

TTK/T1/F50000

Delete Base Fare,Equivalent Fare, Taxes and Total

TTK/F

Add/Change Equivalent Fare in TST 2

TTK/ T2/ EINR35000

Delete Equivalent Fare

TTK/E

Add New Tax in TST 1

TTK/ T1/ X INR392FR

Delete Specific Tax in specific TST

TTK/ T1/ X2

Delete All New Taxes

TTK/X

Delete a tax and add a new tax in the same command

TTK/ X1-X INR500YQ

Add Exempt Tax

TTK/ X EXEMPTDE

Update Tax no. 2 as Exempt Tax

TTK/ X2-X EXEMPTDE

Add Old Tax (In case of Reissues)

TTK/ O INR250DE

Delete All Old Taxes (In case of Reissues)

TTK/O

Change Tax Identifier from New to Old

TTK/X3-O

Change Tax Identifier from Old to New

TTK/X4-X

Change the base fare for reissuance

TTK/RINR5000

Add/Change Total Amount (only for Reissuance)

TTK/TINR1270

Make all / a particular TST confidential

TTD or TTD/T1

Remove Confidential flag from all TSTs / particular TST

TTD/X or TTD/X/T1

UPDATING THE TST

HE TTU

If there is a change to the PNR Itinerary or Name, the system adds a PNR Change Flag to the stored TST to warn the agent to check that the stored fare still applies to the Passenger and Itinerary in the TST.This PNR Change flag needs to be removed before you can proceed with ticketing this TST. Before you remove the change flag, you need to synchronise the TST Itinerary and the PNR. To do this, use the TTU entry. TTU entry should be done when the change in itinerary does not involve any change in fare, you only require to resynchronise TST and PNR. If there is change in the fare, go for repricing the segments and creating a fresh TST

Update the TST with the segments 4-5 from the PNR

TTU/S4-5 (All segments that are required in the TST need to be mentioned, not just the modified segment. However if the onward flight is flown, then TST will be updated with unflown segment)

Update TST no 3 with the segments 4-5 from the PNR

TTU/T3/S4-5 (Include all PNR segments for update)

Note: This entry is used when there is a change in PNR itinerary after storing the fare but there is no change in the stored fare.

REMOVE THE PNR CHANGE FLAG FROM THE TST

HE TTF

Remove the PNR change flag from the TST

TTF

Remove the flag from a specific TST

TTF/T1

Remove the flag from all TSTs

TTF/ALL

Note: TTU entry should be always followed by TTF entry

VARIOUS TYPES OF TICKETING

SIDE TRIP TICKETS

Segment select for Side Trip Itinerary

FXP/S2-3

Segment select for Side Trip Itinerary where ticketing carrier is different from the booked segments

FXP/S2-3/R,VC-XX (Where XX is the validating carrier)

Change fare basis, validity, baggage allowance etc.

TTK/ BFAREBASIS/ VXX12MAR/ APC

Modify the base fare in USD, Equivalent INR and BSR rate

TTK/ FUSD600.00/ EINR25120/ K145.00

OR

Insert the Base Fare, Equivalent INR,Taxes and BSR rate

TTI/FUSD600.00/EINR25120/XINR250YQ/XINR500XF/ INR450ZP/K145.00

Where K1 = To add the first bankers rate

K2 = To add the second bankers rate for the transitional currency (if applicable)

Fare calculation with XF and ZP tax breakdown

TTK/CBOS AA WAS AA CHI600.00USD600.00END ZP BOS4.20DCA4.20 XF BOS4.5DCA4.5

Note: To issue Side Trip tickets on a carrier other than the booked carrier, use the entry TTP/V*YY (where YY is the validating carrier)

NET REMIT TICKETS

HE NET REMIT

Insert Tour Code

HE FT

Specify tour Code

FTNRSQ998

Specify Tour Code for seat occupying passenger 3 of PNR

FTPAXNRSQ998/P3

Specify Tour Code for specific passenger & segment

FTNRSQ998/P3/S4-6,10-13

Form of Payment in Net Remit Tickets : (must contain “NR”)

By Cash

FPNR+CASH/Total TST Amount

By cash with free format

FPNR+CASH*AGT14340987/Total TST Amount

By cash for passenger 2 associated with Infant

FP PAX NR+CASH/Total TST Amnt /P2

By cash for adult passenger 2 with free format & segment associ- ation

FP PAX NR+CASH*AGT14340987/ Total TST Amnt /P2/S4-6, 8-10

By Credit Card

FPNR+CCAX373731623811006/1225/86500

By Credit Card with free format

FPNR+CCAX373731623811006/1225/86500*TGDEL005

By Credit Card with Manual Approval Code

FPNR+CCAX373731623811006/1225/86550/NAX340

By Credit Card for an adult associated to Infant

FPPAXNR+CCAX373731623811006/1225/76500

By Cash plus Credit Card for passenger 3 for specified segments

FPNR+CASH/10000+CCAX373731623811006/1225/40000/ P3/S4-6,10-12

Note: Cancellation on system for the credit card approval taken is not allowed

By Invoice to agent

FPNR+INVAGT143000001/Total TST Amnt

Insert Endorsement Restrictions

FE NON END/ NONREROUTABLE

INCENTIVE TICKETS

HE INCENTIVE

To build the blank TST shell for the itinerary

TTC/S2-3

To Fill in the data in the TST shell

TTI/BYRT/VXX15DEC/A20K

To Fill in the fare information

TTI/IINR10000/X200WO/X500YQ (I=Base fare indicator in Incentive tickets)

To put the fare calculation in the incentive tickets

TTI/CDEL BA LON BA DEL M/IT END

Specify Tour Code

FTIT7BA3LONDON

IT TICKETING WITH NET REMIT

To build the blank TST shell for the itinerary

TTC/S2-3

To Fill in the data in the TST shell

TTI/BYRT/VXX15DEC/A20K

To Fill in the fare information

TTI/IINR10000/X200WO/X500YQ ( I=Base fare indicator in Incentive tickets)

To put the fare calculation in the incentive tickets

TTI/CDEL BA LON BA DEL M/IT END

Enter the Tour Code

FTNRBA3DUBAI

Enter the Form of Payment

FPNR+CASH/23000

PASSIVE TICKETING

HE PK

Step 1: Check the HE ETT xx page to see if the airline supports passive Eticketing

Step 2: Create a Passive booking.Segment information and record locator should be exactly same as booked segment

SSKL171C28JUNAMSCPHPK2/KLIGK (KLIGK is the Airline

Record Locator)

Step 3: Price the PNR and add all the mandatory elements for Ticketing

Step 4: Perform the Pre validation check and issue an E ticket

Step 5: Check with the airline as to how the ticket numbers need to be communicated to them for the ticketed segments. Transmit the ticket numbers accordingly in the original booking.

If the airline does not allow passive ticketing, check if it allows PNR Claim

PNR CLAIM

HE RO

PNR Claim is a 2 step process.The initial step causes the PNR to be displayed in its original format.The second step consists of performing an End of Transaction Entry

STEP 1

Retrieving the PNR created in another office (by record locator)

RO CO ABC123 ( CO is the airline and ABC123 is the airline record locator)

Retrieval by flight number, date and name

RO AA 042/23AUGDELCHI-SHARMA

Retrieval from a similar name list

RO 3 (where 3 is the line number of the PNR on the list)

Returning to the similar name list

RO 0

STEP 2

Add the mandate elements- phone,ticketing,receive from

AP;TKOK;Rfagent name

Claiming responsibility for the PNR

ER or ET

Once you have gained access to the PNR through PNR Claim, you can proceed to ticket it as normal

EXTENDED SECURITY

HE ES

Security may be extended on a PNR to another office so that it can be ticketed by them or claimed by them

Set up a «Read Only» Security (on the retrieved PNR)

ES DELI22133-R

Set up a «Read and Write» security (on the retrieved PNR)

ES DELI22134-B

Set up a «Read and Ticket» Security

ES DELI22134-T

Display PNR Extended Security agreement (on the retrieved PNR)

ESD

Cancel PNR Extended Security agreement (on the retrieved PNR)

ESX

Retrieve a PNR on which extended security has been received

RT/DELI22123-SMITH (where DELI22123 is the office that has extended the security)

Retrieve the Security Element for the current PNR

RTE

Retrieve the Security Element History for the current PNR

RHE

Set up Extended Security for multiple office ids

ES DELI22134-T ,DEL1A1234-R

Note: Upto a maximum of 5 Individual PNR Security Elements can be stored in the PNR

ERROR MESSAGES AND ACTION TO BE TAKEN

ERROR RESPONSES ON TICKET PRINTING

HE TTP and then GPSYS

ERROR RESPONSES ON TICKET PRINTING

The validating carrier does not support electronic ticketing

Airline Prohibits E-ticket

The validating carrier does not allow eticket revalidation for flight segments of other carriers

Airline Prohibits Interline E-ticket

All passengers, segments and TSTs in the PNR have been ticketed. To allow reissuance, you must delete the PNR FA element(s) and reprint the ticket, or add a passenger association to the TTP entry — TTP/P1 or a segment

All passengers/segments already ticketed

association to the TTP entry -TTP/S4 or both — TTP/P1/S4 or a TST selection to the TTP entry -TTP/T1

Call to Authorize

The link to the credit card verification system is down. Try again or call the credit card company and manually obtain the approval code.Add it to the FP Element using the /N option

Check no stopover indicator

The transit/stopover points specified in the fare calculation do not match the TST itinerary.Change either the fare calculation or the stopover/ connection indicator

Combination not allowed

Options included in the ticketing entry are not combinable. For example, TTP/P1/T1 is a wrong entry. Use passenger and segment association instead.TTP/P1/S4-5 is correct.

CT RJT : Already Ticketed

An e-ticket record has already been issued.Select Pax or segments in your ticketing entry, as the original FA element cannot be cancelled

CT RJT : ETKT Disallowed — Need Airline RECLOC

The validating carrier’s record locator has not yet been returned in the PNR

CT RJT : ETKT RJT : No Interline between carriers

All marketing and operating carriers must have an electronic interline agreement with the validating carrier, otherwise electronic ticket issuance is rejected

Fare calculation too long

The itinerary does not fit on the ticket.Shorten the element (you can have free flow fare calculation activated for your agency by contacting helpdesk)

Discrepancy between FP amount(s) and TST total(s)

The total amount in the form of payment must be equal to the total amount of the TST

Electronic Record in AAA has changed — Use TWDRT

You must redisplay the e-ticket record, then make your entry

E-ticket Coupons not available for Revalidation

At least one of the e-ticket coupons that you are trying to revalidate does not have the required status O or A

Invalid Start Date

The first sector of the TST cannot be open

Invalid TST number

No TST found to match the TST number specified

Itinerary/ name change verify TST

PNR change Flag exists.To remove, do TTF (TTF/ALL)

Need Fare Basis

Fare Basis is missing in the TST

Need Form of Payment

FP entry is missing from the PNR/TST

Need valid net remit FT element

Tour Code is missing from a Net Remit PNR where FPNR+CASH/1124 has been entered as FOP

Need NVA for Reissue

For reissues, Not Valid After is mandatory. If missing,insert by TTI/VXX entry

Need XF breakdown

If an XF tax(JFK3,EWR3,DFW3 etc)is present, the fare calculation must contain a PFC(Passenger facility charge) Insert it by, TTI/C+XF JFK4.50

Need old XF Tax breakdown

In reissues, the PFCs need to be shown as paid in the fare ladder.Enter, for example, TTI/C+PD XF LAX4.50

Need old XF Tax amount

The fare calculation line contains the old XF tax information, but no old XF tax is found in the itinerary. Insert the old XF tax through TTK/O450XF

TST expired, Override or Delete

The TST expires at 0002 Hrs if not ticketed. Use TTP/O option to override it or save a fresh TST. Note: Override TST’s lose the fare guarantee

Invalid facility charge — airport code

The three-letter code for a PFC must be an airport code, not a city code.

Invalid facility charge — amount

The amount of the PFC charge in the fare calculation is incorrect.

The Exchange Doc in FO does not match the Electronic record

When you exchange an electronic ticket, the ticket number specified in the FO element must be the same as the e-ticket record

Invalid Fare Calculation for IT/BT

For IT or BT fares, there must be no fare amount present in the fare calculation line

Invalid Ticketing Carrier — Re enter Ticketing Carrier

The validating carrier entered does not participate in the BSP, or the airline is neither part of the itinerary nor general sales agent for a carrier present in the itinerary

UNUSED ELECTRONIC TICKET RECORD

UNUSED ELECTRONIC TICKET RECORD

HE UETTR

The unused electronic ticket tracking record (UETTR) allows you to submit a search request for a list of unused electronic tickets past the last date of travel issued in your office. The last date of travel is the travel date shown on the last e-ticket coupon. The unused tickets can then be reissued, revalidated or refunded, depending on the airline policies. 3 days or 72 hours after the e-ticket has become past date (the day after the last e-ticket coupon should have been flown), the Remote BackEnd sends a query to the airline system to check the status of the ticket.The e-ticket is considered to be unused if

the coupon status of one of the eticket coupons is any of the following — O (Open for use), A(Airport Control), C(Checked

-in), L (Lifted), N (Coupon Notification), S (Suspended), I (Irregular Operations) .The unsused eticket remains on the UETTR database until 28 days after the query date.Etickets appear on the UETTR based on the coupon status at the time of query. The agent, who is a subscriber to the UETTR product, has the possibility to request the Unused Electronic Ticket Tracking Report by using various search options.The UETTR is always sent to the message queue and category specified for the subscriber.Agencies are advised to run the UETTR at least once every fortnite

To check the list of carriers participating with UETTR

HE UETTR and then GP UEA

Request UETTR for your office

I-SB/TR

I-SB=By pass entry to the remote back end /TR=Slash followed by the tracking report identifier

To request UETTR for an affiliated office by office ID

I-SB/TR/O-DELVS3XXX

To request UETTR by passenger name

I-SB/TR/N-TEST

To request UETTR by Amadeus record locator

I-SB/TR/R-YHGJKIO

To request UETTR by validating carrier

I-SB/TR/V-DL

To request UETTR by Ticket number

I-SB/TR/T-0017005832805

To request UETTR, excluding refused items from the report

I-SB/TR/U

CENTRAL TICKETING

The query report contains a list of all documents for a single date or date range issued within the last 45 days of the current or a closed sales period

QUERY REPORTS

HE TJQ

Display Query Report for own sign in

TJQ

Display the report with the specific sign in

TJQ/SAS-1234BA

Query report for the whole office

TJQ/SOF

Query report for a specific date

TJQ/SOF/D-16DEC

Query report for a specific date range

TJQ/SOF/D-16DEC31DEC

Query report starting from a particular document no.

TJQ/SOF/F-3557098712

Query report by transaction type group code, in this case Void tickets

TJQ/SOF/QTX-VOID

Query report for all Domestic Sales

TJQ/SOF/QSI-DOM

Query report for all International Sales

TJQ/SOF/QSI-INT

Query report of tickets issued with Form of Payment as cash

TJQ/SOF/QFP-CA

Query report of tickets issued with Form of Payment as credit card

TJQ/SOF/QFP-CC

Query report of tickets with Form of Payment as net remit

TJQ/SOF/QFP-NR

query report for creadit card tickets for a specific card company (AX, CA, VI etc.)

TJQ/SOF/QCC-AX

Query Report of tickets issued with a particular validating carrier (LH,AI,EK etc)

TJQ/SOF/QVP-LH

Query report for Voided(Cancelled), Issued and non issued documents of current sales period

TJQ/V

Query report of Void tickets for a specific date Range

TJQ/SOF/V-14AUG05SEP

Query report for particular transaction type code, in this case, E tickets only

TJQ/SOF/QTC-TKTT

Query report for particular transaction type code, in this case, Re- funds only

TJQ/SOF/QTC-RFND

Query report for EMD-S/EMD-A issued

TJQ/SOF/QTC-EMDA or TJQ/SOF/QTC-EMDS

Query report for Tickets issued using an incentive ticketing method

TJQ/N

Query report in reverse order

TJQ/SOF/R

ITEM TRANSACTION REPORT

HE TJT

This report gives you extended data about the specified item

Display an item transaction report from TJQ display

TJT/I-15 (Where 15 is the sequence number in the TJQ report)

Display an item transaction report by ticket number

TJT/TK-10 DIGIT TKT NOB

SUMMARY SALES REPORT

HE TJS

Summary Sales report for own sign

TJS

Summary Sales report for specific sign

TJS/SAS-8000CC

Summary sales report for whole office

TJS/SOF

Summary sales report for a closed sales period

TJS/SOF/H-2 or TJS/SOF/HNU-023 (Where H-2 denotes second most recently closed report or HNU is the report number. This number is a sequence number and it appears at the top of the report)

ITEM SALES REPORT

HE TJI

Display an item sales period report

TJI

Display an item sales period report for a particular agent sign

TJI/SAS-8000CC

Display an item sales period report for the whole office

TJI/SOF

Display Item sales period report for the whole office for a closed Sales period

TJI/SOF/H-2 or TJI/SOF/HNU-022

Display an item sales period report for a particular validating carrier

TJI/QVP-LH

Display an item sales period report for tickets issued using an incen- tive ticketing method

TJI/N

DAILY REPORTS

HE TJD

Display a Daily report

TJD

Display a Daily report for a particular agent sign

TJD/SAS-0800DD

Display a Daily Report for the whole office

TJD/SOF

Date wise report for a particular date

TJD/SOF/D-17DEC

NET REMIT SALES REPORT

HE TJN

This report includes documents issued on Nego, Net Remit and IT/BT Ticketing

Display a net remit report

TJN

Display a net remit report for specific agent sign

TJN/SAS-0800DD

Display a net remit report for whole office

TJN/SOF

Display a net remit report for specific date

TJN/D-23FEB

Display a net remit report for specific date range

TJN/SOF/D-17DEC23DEC

Display a net remit report for specific ticket number

TJN/F-1234567890

Report in reverse order

TJN/R

Display a net remit report for particular group of transaction types

TJN/QTX-REFD

Display a net remit report for particular sales indicator

TJN/QSI-DOM

Display a net remit report for Cash sales

TJN/QFP-CA

Display a net remit report for credit card sales

TJN/QFP-CC

Display a net remit report for credit card sales on particular card company

TJN/QCC-AX

Display a net remit report for net remit form of payment

TJN/QFP-NR

Display a net remit report for particular validating carrier

TJN/QVP-LH

HISTORY REPORT

HE TJH

The history report gives you the complete history of a document.You can display the history report for sale and refund type transactions.The report is available upto 180 days in the past

Display a history report by sequence number

TJH / I-4723

Display a history report by document number

TJH / TK-3012456985 (Ten Digit document number)

PRINT SALES REPORT

Print TJQ report (for transactions done by the whole office)

WRA/TJQ/SOF

Print TJD report (for transactions done by the whole office)

WRA/TJD/SOF

Print TJI report(for transactions done by the whole office)

WRA/TJI/SOF

Print the last displayed report

TJP

E — TICKET REVALIDATION

REVALIDATING AN ELECTRONIC TICKET

HE ETT AND THEN GP ETR

This is required if there has been a change to the electronic ticket itinerary after issuance and this has no impact on fare charged.It is equal to affixing the physical sticker on the ticket and the purpose is to synchronize the electronic ticket re- cord with the PNR. Check HE ETT xx to see if the airline supports revalidation

Step 1: Make the required changes to the PNR itinerary

Step 2: Check if FA element is still present in the PNR or if not, add the issued ticket number through FHE entry

Step 3: Update the TST with all the PNR segments required in the E ticket

TTU/S2-3

Step 4: Remove the PNR Change Flag

TTF or TTF/T1

Step 5: Check HEETT XX to determine if Revalidation is allowed, If yes then proceed to the next step

Step 6: Display the E ticket record

TWD OR TWD/L5

Step 7: Revalidate the E ticket

TTP/ETRV/L5/S2/E1

ETRV=Format for revalidation

L5=Line number of the FA or FHE element in PNR

S2=PNR segment to be revalidated

E1=Electronic Ticket coupon no. to be revalidated

Step 8: Check the TWD & Itinerary are synchronized

TWD OR TWD/L5

In case of multiple itinerary segments to be revalidated

TTP/ETRV/L6/S2-3/E1-2

TST history (TWH) will display the pre booked flight details

REISSUANCE OF AN E-TICKET DOCUMENT

There could be several scenarios involved here NOADC, ADC with penalty( penalty can be charged as a tax, adjusted in Q surcharge or charged on an EMD), ADC with fare difference.

HE REISSUE

First step of reissue is to check the fare rules and see if reissue is allowed or not. Price the PNR on past ticketing date and then check the fare notes only if the farebasis and fare of the ticket is equivalent to the farebasis and fare calculated by the past ticketing date.

Open ticket image by TWD and compare the fare on past date by FXX/R, ticket issuance date.

Condition1: If fare and farebasis are same on both then check fare notes

FQN1*PE

Condition 2: IIf fare and farebasis are not same then check Fare Quote display and then find the farebasis and fare ;fol- lowed by the follow up entry of fare notes

FQD DELLON/A BA/D12NOV*18NOV/CQ/R,ticket issuance date for Fare quote display and then for fare notes- FQN1*PE

Condition 3: If still the farebasis or fare is not available in Fare Quote display then check with Airlines directly for fare notes.

Sell flights in the PNR on the requested date by the passenger. Try and sell seats in the same RBD to avoid fare difference and if same RBD is not available the select the next available class of booking.

AN 23DECDELLON/ABA/CQ

Next you need to price new journey with FXX from point of origin and compare it with Ticketed fare (TWD). This will give you the difference in base fare & taxes if any

NO ADD COLLECT REISSUE

Scenario 1 : The passenger buys a ticket. He then decides to change the itinerary, and such change of itinerary has no impact on the ticket cost.The base fare,taxes of the new itinerary are same as the earlier ticket and there is no cancellation penalty involved. This becomes a NO ADC reissuance scenario for us.

Step 1: Make changes to the PNR itinerary as shown above.

Step 2: Check if the carrier supports re-issuance

HE ETT xx

Step 3: Update the TST with all the PNR segments required in the reissued ticket

TTU/S2-3 where S is for segment and 2-3 are the segments which will be printed on the new ticket.

Step 4: Remove the “PC” tag if any on the top left corner of the TST

TTF or TTF/T1 or TTF/ALL

Step 5: Update the TST with the missing information

TTI/T1/BYEE3M/VXX15DEC/A1PC (B-Fare Basis, V-Validity Dates, A-Baggage Allowance)

You can also pick the fare basis, validity dates & Baggage allowance from the pricing display for the new journey

Step 6: Trigger the exchange- Update Fare indicator to indicator, Tax indicator to old taxes and total additional collection as 0

TTI/EXCH/T1

Here, new base fare of the ticket will become R (In this case same as old base fare), T = Total additional collection on the ticket will become 0 , and taxes will O = Old taxes (taxes already collected on previous document)

Step 7: Update fare calculation ladder if required

In NO ADC Reissue cases, this is usually not required. However, in case there were PFCs collected on the earlier ticket, these need to be shown as paid

Fare calculation ladder in case XF tax collected on original ticket

TTI/CDEL UA JFK450.00UA DEL 450.00NUC900.00END ROE67.10853PD XF JFK4.50

Or to add xf and zp tax as paid to the ladder

TTI/C+PD ZP BWI4.20LAX4.20 PD XF BWI4.5LAX4.5

Step 8: Add NIL commission

FM0

Step 9: Specify old form of payment as Cash

FPO/CASH

Or, Specify old form of payment as Credit card

FPO/CC

Step 10: Retrieve the E-ticket record from the PNR

TWD or TWD/L6

Step 11:Create the original issue ticket number automatically

FO* or FO*L6 (where L6 is the line number of the FA or FHE element which needs to be reissued)

Note: If the FA line number is missing in the PNR as the entire itinerary may have changed, insert the ticket number manually through FHE and use the FHE line number to build the FO element. Always create the FO line after retrieving the TWD on screen. Note if its an infant passenger then once the FO line is pulled, insert INF after FO and then press enter at the last.

To generate the FO element by the passenger association

FO*L6/P1

Step 12: Perform the pre-validation checks and issue the ticket

TTP/TKT

It is mandatory to display the TWD before printing the e-ticket

TWD

Reissue the e-ticket

TTP or TTP/T1 or TTP/P1 or TTP/P1,S4-5, as applicable

Steps after reissue :

Check TWD of new ticket

TWD/L7 (where L7 is the line number of the new FA element in the PNR)

Check TWD of previous ticket from this display

TWD/O*

Check History of the e-ticket record

TWH (on a retrieved TWD display)

ADD COLLECT REISSUE

Scenario 2 : The passenger buys a ticket. He then decides to change the itinerary, and the new itinerary is more expensive than the earlier one. There is a change to the base fare and also to the taxes on the new itinerary. This becomes an ADC reissuance scenario for us

E-TICKET REISSUANCE WITH ADC AMOUNT

HE REISSUE

Step 1: Make changes to the PNR itinerary as required

Step 2: Check if the carrier supports re-issuance

HE ETT xx

Here you have options as to the next step. Option1: Either you can reprice the PNR as per the new itinerary. Before doing that note the fare and tax details of the previous ticket and the old ticket number .In the new TST that gets created after repricing, use the TTK and TTI entries to change the fields required to indicate it is a reissue, rather than a fresh issue. Taxes already collected to be shown as old, new base fare to carry R indicator, penalty if any to be added to the fare ladder and the base fare, penalty as a tax to get added to the taxes as a new tax.Total additional collection to be worked out and TINR amount populated. NVA for reissue is mandatory. Option 2 : You can exchange the TST using TTI/EXCH We will discuss this option below Option 3: You can update the TST using TTU,TTF,TTK commands This option is discussed immediately below

Step 3: Update the TST with all the PNR segments required in the reissued ticket

TTU/S2-3

Step 4: Remove the “PC” tag if any on the TST header line

TTF or TTF/T1

Step 5: Update the TST with the missing information

TTI/T1/BYEE3M/VXX15DEC/APC

Step 6: Trigger the exchange process

TTI/T1/EXCH

Here, use TTI/EXCH or TTI/EXCH/T1 to change the TST to an exchange status (existing taxes in the TST will automatically show with “O” in- dicator; Old base fare will show as a reissued base fare with “R” indicator; total additional collection will automatically come up as 0). Now use TTI or TTK entries to update the TST fields . For example, the NVA date needs to be added, Reissued base fare needs to be changed as per base fare of the new ticket to be issued, New taxes need to be added , and T INR amount needs to be updated as per the total addi- tional collection on the ticket. Below is the entry

Step 7: Update the new base,additional taxes to be charged and total add collect

TTI/T1/R45000/X230YQ/X230YR/X200K3/TINR5000

OR instead of triggering the exchange we can also, Update Reissue indicator with old and new taxes and additional collection.

TTI/T1/R40000/O500YQ/O200WO/X700GB/TINR5500

where R= New base fare of the ticket, O = Old taxes from the previous ticket, X = New taxes collected,T = Total additional collection on the ticket (difference in base fare plus new taxes if any).System does not cross-check the TINR value. Input the right amount by calculating difference in base fare plus any additional taxes that apply

Step 8: Update the fare calculation ladder (NUC amount, fare break points) as required to reflect the new fare chargeable. for example, in case of an XF tax collected on the earlier ticket (for EWR) and a new XF tax that applies as well (for JFK) , the fare ladder will be

TTI/T1/CDEL UA JFK245.90UA DEL245.90NUC491.80 END ROE67.108 XF JFK4.50PD XF EWR4.50

IF PENALTY IS TO BE SHOWN AS Q SURCHARGE

Note: Sometimes the penalty is adjusted in base fare and shown as Q surcharge on fare construction line.

TTK/T1/R18795/X200K3/TINR5700 (R column includes the new base fare plus the penalty amount; X column is the GST applicable on penalty amount; TINr column shows the total addcollect to be paid)

Now adjust the penalty as Q surcharge in fare construction line. (If the penalty is available to you in INR, convert it to NUC by using the ROE or perform currency conversion entry (FQCXXXXINR/ NUC) and add to the fare ladder) Here 20.00 NUC is the penalty converted in NUCs and adjusted in fare construction.

TTI/CDEL BA LHR130.00BA DEL130.00Q20.00NUC280.00END ROE67.108

Ensure Total NUC when multiplied with ROE and rounded off should match Base Fare amont

IF PENALTY IS TO BE SHOWN AS A TAX

Note: Sometimes the penalty is also added in as a new tax, check tax code to be used as per the airline.

TTK/T1/XINR200OA/TINR5700 («OA»tax code example only)

Note :If penalty is to be collected in EMD, follow the steps of EMD issuance with Penalty. In that case do not show penalty and the GST collected on penalty in TST ADC

Step9 : FORM OF PAYMENT OPTIONS IN REISSUE WITH ADC

Specify old and new form of payment as cash

FPO/CASH+/CASH

Specify old and new form of payment as credit card , 40000 being the T INR amount to be collected against credit card

FPO/CC+/CCAX373731623811006/1225/40000

Specify old form of payment as cash and new form of payment as credit card

FPO/CASH+/CC+/CCAX373731623811006/1225/40000

Step 10: Retrieve the E-ticket record from the PNR

TWD or TWD/L6

Step 11:Create the original issue ticket number automatically

FO* or FO*L6(where L6 is the line number of the FA or FHE element which needs to be reissused

Note: If the FA line number is missing in the PNR as the entire itinerary may have changed, insert the ticket number manually through FHE and use the FHE line number to build the FO element

Step 12: Perform the pre-validation check and issue the ticket

TTP/TKT

Note: It is mandatory to re-display the TWD before printing the e-ticket

Reissue the e-ticket

TTP OR TTP/P1 or TTP/P1/S4-5( as applicable)

Steps after reissue:

Check TWD of new ticket

TWD/L7 (where 7 is the line number of the new FA elemnet in the PNR)

Check TWD of previous ticket from this display

TWD/O*

Check History of the e-ticket record

TWH(on a retrieved TWD display)

REISSUANCE OF NET REMIT TICKETS

Scenario 3: Passenger purchases a ticket which contains a net fare . Ticket comes back for Reissuance .We discuss here the scenario of ADC Reissue of a Net Remit Ticket .

E-TICKET NET REMIT REISSUANCE

HE REISSUE

Check with the carrier whether they permit net remit ticket to be reissued.Steps for reissuance are similar as for e-tickets ADC and NO ADC cases described above. Carry the FE Restrictions applicable and the FTNR Tour Code if applicable to the new TST and Ticket as well. FOP element is discussed here in detail

Form of Payment in case of Net Remit with ADC:

Old form of payment as Net Remit cash and new form of payment as cash

FPO/NR+CASH+/CASH/4650=>ADC amount

Old form of payment as Net Remit cash and new form of payment as Credit card

FPO/NR+CASH+/CCAX373731623811006/1225/4000=>ADC

amount

Old form of payment as credit card and new Form of payment as cash

FPO/NR+CCAX+/CASH/4600=>ADC amount

Note: Upto 3 old and 3 new form of payments can be specified

REISSUANCE OF IT TICKETS

Scenario 4: Passenger purchases a ticket which was issued as an IT ticket . Ticket comes back for Reissuance . Check with the carrier concerned regarding reissuance of IT Ticket. The re-issue of incentive tickets is similar to the ADC and NO ADC Re-issuance scenarios described above for E- Tickets. The difference lies in the reissue indicator to be used and the fare ladder entry, we discuss that here. Any IT Tour Codes or FE Restrictions applicable to be carried forward to the New ticket as well

INCENTIVE E-TICKET REISSUE

HE REISSUE

In Incentive Ticket reissue, the base fare indicator is changed to Y

TTI/T1/Y30000/O500YQ/O500YR/TINR0

Where Y = New base fare of the ticket

T = Total additional collection

O = Old taxes

X = New taxes if any

Or, use TTI/EXCH/T1 to automatically update all fields as per a reissue

Fare calculation ladder updates (in case of a change in the fare)

TTI/CDEL SQ SIN SQ DEL M/IT END

Rest of the steps are same as for normal reissues

REISSUANCE OF SIDE TRIPS

Scenario 5 : Passenger purchased a side trip ticket and now wants to change the itinerary. Check with the carrier concerned regarding rules if any for side trip reissuance. We discuss here the steps that are different only for the sidetrip reissue

Reissue Indicator with old and new taxes and additional collection:

TTI/RUSD300/EINR13500/O120YQ/O250UB/X200ZP/K145.00/ TINR2500 (ADC)

(you do not need to populate EINR in case of NO ADC reissue)

Where R = New base fare of the ticket

E = Equivalent INR

T = Total Additional Collection

O = Old taxes

X = New taxes

K1 = BSR Rate charged on Reissue ticket

Fare Calculation ladder in case of XF tax collected on original ticket:

TTI/CPHX AA JFK AA ORD450.00USD450.00END PD XF JFK4.50

Fare Calculation ladder in case of ZP and XF tax collected on original ticket:

TTI/C+PD ZP DCA4.20ORD 4.20PD XF DCA4.5ORD4.5

In case of add XF and ZP tax new and paid to the ladder

tti/c+zp ord4.50 pd zp jfk4.50 xf ord4.50 pd xf jfk4.50

REISSUANCE OF PARTIALLY FLOWN SEGMENTS

Scenarion 6 : Passenger has started travel on the e-ticket itinerary. He now has some changes to be effected in the itinerary of his onward travel.This requires the ticket to be reissued. Change penalty will be applicable «after departure»

RE-ISSUANCE OF PARTIALLY FLOWN E-TICKETS

HE REISSUE

Check HE ETT xx to verify if the carrier supports re-issuance

Step 1: Display the TWD to verify which segments have been flown

Step 2: Make changes to the PNR itinerary as required

Sell itinerary on GK segment if segments are not active on PNR

SSBA142Y12OCTDELLONGK1/0150 0635/airline pnr no

Step 3: Update the TST only with the segments you want to issue . Then update the missing info in the TST through TTI or TTK entries. Remove the PNR Change Flag

TTU/S3-4 (Segment 3 and 4 are the live segments in the itinerary which require to be there in the new ticket)

Step 4: Recalculate the fare for the new itinerary using FQP with past date option.Use /D to indicate past travel date and /R to indi- cate the past ticketing date. Override the point of sale with the point of origin.You must also put in a mandatory fare break point, as you have to recalculate the fare from the last fare break point preceding the point of reissue. Determine if there is any additional collection. Another way is sell a ghost segment in the PNR and do pricing by FXX/R, past ticketing date.

FQPDEL/D04SEP/ALHFRA-/D05DEC/ALH/BLON-/D06DEC/ AAFPAR-/D15DEC/ALHFRA-/D17DEC/ALHDEL/R,04JUN18,DEL

FXX/S(Flown and the new segments no eg 2-4 )/R,(original ticket issunace date)

Note : Calculate the difference between the old fare charged and new fare calculated

Step 5: Update the TST with the valid penalty, 5% GST on penalty and fare differences as applicable according to the fare.

TTK/X5000OA/X250K3/TINR5250

Step 6: Update the origin destination field as Per the complete itin- erary (where DEL is the origin point of the original itinerary and DEL is the destination point of the new itinerary)

TTI/T1/DDELDEL

Step 7: Update the fare calculation ladder as per the new routing. If the penalty is collected as a q surcharge, add that into the ladder and the base fare

TTI/CDEL LH FRA LH LON M1234.26AF PAR LH FRA LH DEL M1234.26 NUC2468.52END ROE67.108

Step 8: Specify old and new form of payment as per scenario (if nil ADC then FPO/CASH or FPO/CC)

FPO/CASH+/CASH

Step 9: Redisplay the TWD and create original issue ticket number element

FO* or FO*L6

Step 10: Perform the pre-validation checks and issue the e-ticket

TTP/TKT and then TTP

Note: It is mandatory to redisplay the TWD before giving the e-ticket print command

SECOND REISSUANCE

Scenario 7 : The e-ticket has already been reissued once, and there is again a change in itinerary , necessitating another reissue

SECOND RE-ISSUANCE OF AN E-TICKET

HE REISSUE

The steps for second, third or fourth reissue are the same as for first reissue.The precaution that needs to be taken is that the original issue ticket number and the issued in exchange for information need to be correctly entered.

System will not allow to trigger the exchange as the base fare indicator is already R. So you have to manually change all the taxes which are on X indicator to O (old)

TTI/T1/X6-O (where tax 6 is on X indicator and needs to be changed to old indicator)

Delete the FO element from the PNR

XE7 (where 7 is the line number at which the earlier FO element appears)

Display the E-ticket record of the document to be reissued

TWD or TWD/L6

Create the FO element automatically

FO*L6 (where L6 is the line number of the FA element which needs to be reissued) The FO element thus generated will have the Original issue as well as the “issued in exchange for” ticket number.Note : It is important to display the TWD of the most recent reissue and then create the FO element)

AMADEUS TICKET CHANGER

Amadeus Ticket Changer allows you to automaticaly recalculate and prepare documents for the issuance of voluntary reissues and revalidations of e-tickets. All fares that have the “VC.VOLUNTARY CHANGES” category attached in the fare rule qualify for ATC. Depending on the airlines participating with ATC (FQNATC/CXR) you can see the fares guaranteed or non guaranteed.

ATC REISSUE AND REVALIDATION RULES : All tickets are eligible for an unlimited number of reissues and revalidations , provided they were issued (and subsequently reissued) on Amadeus itself . Amadeus provides an ATC feature with 3 alternative penalty fee collection methods, which are defined and automated by ATC. ATC cannot be used for group PNRs. ATC is available for infant passengers as well.

AMADEUS TICKET CHANGER

HE ATC

To check the list of airlines participating in Amadeus Ticket Changer

FQNATC/CXR

To verify if a fare rule contains the Voluntary Changes Category

FQNXX*VC (where XX refers to the FQD line number)

ATC PRICING ENTRIES

Request an Informative Pricing using ATC

FXF

Request a Confirmed Pricing using ATC

FXQ

The difference between the informative and the confirmed pricing entries is that an informative pricing entry does not store a reissue TST and no changes are made to the PNR,whereas a confirmed pricing entry stores a reissue TST and updates the PNR accordingly.

ATC Pricing with the Passenger number

FXF/P1 or FXQ/P1,3 or FXF/P1-4

ATC Pricing with the FA element line no or Eticket number

FXF/T6 or FXF/TKT172-1234567890/P1

ATC Pricing with the segment no and FA line no (useful for partial reissue)

FXF/S4,5/T6 or FXQ/S4,5/T6

ATC Pricing using Unifares and Corporate codes

FXQ/R,U or FXF/R,U123456 or FXF/R,U*IBM

When you make an ATC confirmed pricing entry , the system creates a Reissue TST and a Amadeus Ticket Changer Reissue Panel (TQR) and this TQR contains the following information : the fare balance of the new and old fare ; the tax balance of the new and old tax total; the ticket difference, the Residual value(if it exists) , TST additional collection (if applicable), the penalty amount (if applicable), the total addi- tional collection (if applicable) , and the Grand Total, which is the ticket difference plus the penalty fee. The TQR is stored in the PNR and can be used for further reference when required. In case of second or subsequent reissues, previous TSTs and associated TQRs get deleted automatically, and get replaced by new ones after the ATC confirmed pricing.

Display the ATC Reissue Panel

TQR

Display TQR by TST number

TQR/T2

Steps for Reissue through ATC:

Step 1. Retrieve the original PNR

RT YE95CC

Step 2. Sell the new flights as per passenger request

Step 3. Cancel the old flight segment and delete the old TST

XE2 and TTE/T1

Step 4. Reprice the itinerary with Amadeus Ticket Changer entry

FXQ

Segment specific entry

FXQ/S4-6

Step 5. For a reissue, you can display the penalty value EMD, if any. This amount is to be manually added in the TST either as a tax or added into the Base Fare (Q Tax) and the fare calculation line, as advised by the airline

TQM

Display TQM by EMD line number of PNR

TQM/L2

Display TQM for multi passenger PNR

TQM/P2 or TQM/P2/PAX

Display TQM from line number of TQM Index

TQM/M2

Step 6: To update the penalty amount in the TST as a tax

TTK / X2500CP/X125K3/TINR2625 (where X will show the penalty and GST and T column shows the total addcollect)

To update the penalty amount in the base fare and fare ladder

TTK / R20000/TINR3000 (where R is new basefare including penalty and T is total addcollect including fare and tax difference and penalty) TTK/C new fare ladder with penalty as Q surcharge

Step 7. Redisplay the PNR and cancel the old form of payment of the old ticket.

RT and XE11

Step 8. For a reissue, enter the old Form of Payment for the new ticket.

FPO/CASH (No ADC)

FPO/CASH+/CASH( With ADC)

Step 8. Display the e-ticket record of the original ticket

TWD or TWD/L7

Step 9: Issue the new e-ticket

TTP or TTP / T1

E-TICKET VOID

CANCELLATION OF AN E TICKET

HE TRDC

With a sequence number from the sales report

TRDC/4 (4 is the sequence number from the TJQ report)

With a FA line number from the PNR

TRDC/L6 (L6 is the FA line number in the PNR)

With a document number

TRDC/TK- 3301245675 (only the ten digit document number)

AUTOMATED REFUNDS

AUTOMATED REFUNDS

HE REFUND or HE TRF

Refund transactions search for data stored in the central ticketing server’s document database, this data is usually available for a period of 180 days and is used to build the refund record. If no data is found, a blank refund record will need to be manually populated.Only tickets issued on Amadeus can be refunded through Amadeus.Refund of e-tickets is now possible on the same day of the issuance of the ticket.Tickets issued with credit cards can be refunded through Amadeus.

Before you start processing a refund, always display the TWD and ensure the coupon status is A or O

PROCESS REFUND

HE REFUND or HE TRF

Display the TWD Record

TWD/TKT220-3757147412

Start processing refund for a ticket number

TRF220-3757147412

Start processing refund for a ticket from PNR line no

TRF/L6

Start processing refund from query report sequence number

TRF/I-121

Redisplay an active Refund

TRF

Display Tax Panel in an active Refund

TRFT

Process a Refund and Print or Reprint the displayed Refund Record

TRFP

Ignore a Refund Record

TRFIG

PROCESS FULL REFUND

This entry processes the refund without displaying the Refund record first, so use with care

Display the TWD Record

TWD/TKT125-1234567890

Process a Full Refund using the Document Number

TRF125-1234567890/FULL

Process a Full Refund from the PNR FA line number

TRF/L6/FULL

Process a Full Refund from the Query report sequence number

TRF/I-121/FULL

Process a Full Refund with Cancellation penalty amount including the GST on penalty amount

TRF125-6700000001/FULL/CP5600.00A

TAX ONLY REFUNDS FOR AN E-TICKET

HE REFUND

Display the TWD Record

TWD/TKT125-1234567890

To initiate the tax-only refund using the document number

TRF125-1234567890/TAX

To initiate the tax-only refund from the PNR FA line

TRF/L6/TAX

To initiate the tax-only refund from the query report sequence number

TRF/I-121/TAX

To display the refundable tax panel

TRFT

To update an existing tax amount (update tax number 4 to value 350)

TRFU/TU4-350

To go back to main panel

TRF

Process the refund

TRFP

TAX ONLY REFUNDS FOR AN E-TICKET — BY DISPLAYING REFUND MASK

Display the TWD Record

TWD/TKT125-1234567890

Start processing refund for a ticket number

TRF125-1234567890

Update Cancellation Fee amount

TRFU/CP100P (Where penalty is 100 percent of base fare P=Percentage)

To delete a tax (tax number 1 or tax 2-4 in the display)

TRFU/TX1 or TRFU/TX2-4

To update an existing tax amount

TRFU/TU1-299/TU2-1250

Cross check the Refund amount and process refund

PROCESS A FULLY UNUTILIZED TICKET FOR REFUND BY DISPLAYING THE REFUND MASK

Note : Assuming refund data is available in the system and populated in the refund record

Display the TWD Record

TWD/TKT125-1234567890

Start processing refund for a ticket number

TRF125-1234567890

Update Fare Used

TRFU/U0

Update Commission if required

TRFU/FM7 or TRFU/FM23.58

Update Cancellation Fee amount along with 12% GST

TRFU/CP5600A (Where penalty is 5000 plus 12% gst and A=Amount)

Display Tax Panel in an active Refund

TRFT

Process a Refund

TRFP (This entry will automatically print the Refund as well)

PROCESS A PARTIALLY UNUTILIZED TICKET FOR REFUND BY DISPLAYING THE REFUND MASK

Note : Assuming refund data is available in the system and populated in the refund record

Display the TWD Record

TWD/TKT125-1234567890

Start processing refund for a ticket number

TRF125-1234567890

Update Fare Used

TRFU/U20000

Update Commission if required

TRFU/FM7 or TRFU/FM23.58

Update Cancellation Fee amount along with 12% GST

TRFU/CP5600A (Where penalty is 5000 plus 12% gst and A=Amount)

Display Tax Panel in an active Refund

TRFT

To delete a tax (tax number 1 or tax 2-4 in the display)

TRFU/TX1 or TRFU/TX2-4

To update an existing tax amount

TRFU/TU1-299/TU2-1250

To add a Tax amount

TRFU/TA10.00GB or TRFU/TA10.00XFJFK4.5

To add free flow remarks

TRFU/RMPASSENGER TRAVELLED BY SURFACE

Amount to be Refunded for a particular Form of payment

TRFU/FPA11000.00

Process a Refund

TRFP (This entry will automatically print the Refund as well)

PROCESS A PARTIALLY UNUTILIZED TICKET FOR REFUND

Note : Assuming refund data is not available in the system and needs to be populated manually in the refund record mask

Start processing refund for a ticket number

TRF125-1234567890

Update Name

TRFU/NMTEST AMADEUS MS

Update Date of Issue

TRFU/I12JUN11

Add document numbers ( in case of conjunction ticket)

TRFU/DA2 (Add 2 conjunction documents)

Delete document numbers (in case of conjunction ticket)

TRFU/DX1 (Delete a conjunction document)

Add Check Digit

TRFU/D1DG5 (where D1 is the document number to which the check digit applies and 5 is the check digit of the first coupon being refunded)

Note: The check digit on the flight coupon is calculated from the number of the flight coupon, the 3digit airline code followed by the 10digit ticket number,divided by 7. Ex DG 3 220 2190154701/7 . The number obtained as the reminder is the check digit

Add the unused coupons for the documents you are refunding

TRFU/D1C34/D2C12

Delete document coupons for the documents you are refunding

TRFU/DX1C3/DX2C1

Insert Itinerary indicator as International

TRFU/SI

Insert Itinerary indicator as domestic

TRFU/SD

Add document type indicator (TKT=Y)

TRFU/TKTY

Update Fare Paid

TRFU/F20000

Add Specific Tax

TRFU/TA500YQ/TA1200GB

Update Fare Used

TRFU/U7000

Update Commission if required

TRFU/FM7 or TRFU/FM23.58

Update Primary Form of Payment

TRFU/FP1CASH

Update Waiver code (1-14 alpha numeric)

TRFU/WA del1200dxb

To update Secondary Form of Payment (in case of more than 1 FOP)

TRFU/FP2CCAX373731623811006/1225

Update Tour Code if any

TRFU/TCLH552

Update Cancellation Fee amount along with 12% GST

TRFU/CP5600A (Where penalty is 5000 plus 12% gst and A=Amount)

Update remark column with comments as required

TRFU/RM BALANCE AMOUNT ON TKT VERIFIED THRU A/L

Update FP Amount (this is the amount to be refunded for a specific FOP)

TRFU/FPA1 11000

Update FP Amount (in case of more than 1 FOP)

TRFU/FPA2 5000

Process the refund

TRFP

AUTOREFUND FOR A NET REMIT E-TICKET

Note : Assuming refund data is available in the system and populated in the refund record

To display the TWD (E-Ticket) Record

TWD/TKT125-1234567890

Start processing refund for a ticket number

TRF125-1234567890

Update Fare used

TRFU/U10000

Update Cancellation Fee amount along with 12% GST

TRFU/CP5600A (Where penalty is 5000 plus 12% gst and A=Amount)

Update Tour code

TRFU/TCLH76500

Update the commission

TRFU/FM5 or TRFU/FM23.58

Update the Net Fare amount to be refunded

TRFU/NF13000

Note: For net remit tickets, you must manually update the form of payment amount with the refund total amount of the net remit ticket to be refunded

Update remark colomn with required informations

TRFU/RM COMMISSION 7 PLUS 15

Process the refund

TRFP

AUTOREFUND OF AN EXCHANGED DOCUMENT

HE REFUND

Update original issue information

TRFU/FO1251234567890DEL17MAR1814320590

ELECTRONIC MISCELLANEOUS DOCUMENT (EMD)

ELECTRONIC MISCELLANEOUS DOCUMENT (EMD) COMMANDS

HE EMD

AIRLINES USING EMD PER COUNTRY

EGVD/CFR

COUNTRIES PER AIRLINE

EGCD/V6X

SERVICES OFFERED BY AN AIRLINE

EGSD/V6X

SERVICES OFFERED BY AN AIRLINE SEARCH BY RFIC CODE

EGSD/V6X/RFIC-D (D-FINANCIAL IMPACT)

DETAILED INFORMATION ON SERVICES

EGSD/L3 (FOLLOW-UP ENTRY)

DISPLAY LIST OF RFIC CODES

HE RFIC

STANDALONE EMD (EMD-S) FOR RESERVATION CHANGE PENALTY

STEP 1: NAME ENTRY

NM1SHARMA/ANU MS

STEP2: MANUAL AUXILIARY SEGMENTS FOR SERVICES THAT ARE

NOT ASSOCIATED (Example- PENF- penalty (CHECK EGSD/VXX page for four letter code), HEL- originating city code of the changed sec- tor, 12DEC- date for which the service is applicable)

IU AY HK1 PENF HEL/12DEC

Note: Few airline will not accept HK1, so this needs to be changed to NN1.

IU AF NN1 PENF HEL/12DEC

MULTIPLE PASSENGERS

IU SV HK1 PENF HEL/12DEC/P1

STEP 3:ADD REST OF THE PNR MANDATE

AP; TKOK; RF name; ER

STEP4: MANUALLY CREATE A TRANSITIONAL STORED MISCELLANEOUS (TSM) TSM FOR A SPECIFIC SSR OR SVC WITH A VALIDATING AIRLINE CODE ON LINE NO 2

TMC/VAY OR TMC/L2/VAY

STEP 5:COUPON VALUE

TMI/CV-3000

TO ADD INFORMATION IN SPECIFIC TSM NO

TMI/M1/CV-3000

STEP 6: FARE AND TAX AMOUNT,FIRST ISSUE

TMI/FINR3000/X150K3

STEP 7: ISSUED IN CONNECTION WITH

TMI/IC-TKT1051234567656E1

STEP 8: (Optional):UPDATES THE COUPON REMARKS

TMI/CR-FREE FLOW TEXT

STEP 9: FORM OF PAYMENT

TMI/FP-CASH

STEP 10: ISSUE A SPECIFIC TSM

TTM OR TTM/M1

AUTO EMD CREATION IF REISSUED THROUGH ATC

Step 1. Retrieve the original PNR

RT YE95CC

Step 2. Rebook the itinerary

SS1C2

Step 3. Cancel the old flight segment and delete the old TST

XE2 and TTE/T1

Step 4. Reprice the itinerary with Amadeus Ticket Changer entry

FXQ

Segment specific entry

FXQ/S4-6

Step 5. For a reissue, you can display the penalty value of EMD

TQM

Display TQM for multi passenger PNR

TQM/P2 or TQM/P2/PAX

Display TQM from line number of TQM Index

TQM/M2

Step 6 : Add Form Of Payment

TMI/FP-CASH

The ticket should be ready for Reissunace or Revalidation

Step 9: Issue the new e-ticket/ EMD together

TTP/TTM

ASSOCIATED EMD (EMD-A) FOR PREPAID BAGGAGE ISSUANCE

STEP1: Before selling additional baggage, make sure that the passenger booking has been priced.

STEP2: Enter the SSR XBAG element into the PNR with the word PREPAID as free format text or select paid baggage from «seat and service catalogue» box on seco.

SR XBAG AY NN2-PREPAID/P1

The segment association can be added as follows

SR XBAG AY NN2-PREPAID/P1/S2

SR XBAG AY NN2-PREPAID/P1/S2-4

SR XBAG AY NN2-PREPAID/P1/S2,4

STEP3: If you want to check the informative pricing for all the charge- able SSR elements, i.e. all the SSR elements with the chargeable indicator ‘/’ in front of the SSR element without creating a TSM.

FXH or FXH/L6

STEP4: If you want to price all the chargeable SSR elements, i.e. all the SSR elements with the chargeable indicator ‘/’ in front of the SSR element, just type the following entry. If no fare stored create a manual TSM

FXG

STEP5: INSERT FORM OF PAYMENT IN THE TSM

TMI/M1/FP-CASH

STEP6: SAVE

RFP; ER

ISSUE TICKETS AND THE EMDS FOR ALL SSR ELEMENTS/SVC SEGMENTS

TTP/TTM

Note- TSM needs to be created manually if prices are not available for the services with FXH entry

MANUALLY CREATE A TRANSITIONAL STORED MISCELLANEOUS (TSM)

TMC/VAF OR

TSM FOR A SPECIFIC SSR OR SVC WITH A VALIDATING AIRLINE CODE ON LINE NO 2

TMC/L2/VAF

ADD COUPON VALUE, EXTRA KGS, EXCESS RATE

TMI/CV-3000/KG-10/ER-300

TO ADD INFORMATION IN SPECIFIC TSM NO

TMI/M1/CV-3000/ER-300/KG-10

STEP 5: DISPLAY FARE

TMI/FINR3000

STEP 6: ISSUED IN CONNECTION WITH

TMI/IC-TKT1051234567656E1

STEP 7 (Optional):UPDATE THE COUPON REMARKS

TMI/CR-FREE FLOW TEXT

STEP 8: FORM OF PAYMENT

TMI/FP-CASH

STEP 9: ISSUE A SPECIFIC TSM

TTM OR TTM/M1

EMD FOR PREPAID SEATS

STEP1: Before adding the prepaid seats from seats and services catalogue, make sure that the passenger booking has been priced.

STEP 2: Check the informative pricing for the paid seats

FXH or FXH/L6

STEP 3: Store the pricing in the TSM

FXG or FXG/L6

STEP 4: Add form of payment in the TSM

TMI/FP-CASH

STEP 5: Save the PNR

RFP; ER

STEP 6: Issue Ticket and Emd together or sepaerately

TTP/TTM or TTM

STANDALONE EMD (EMD-S)FOR GROUP DEPOSIT

STEP1:Create a service line for Group deposit in the PNR

IU AF NN1 GDTA HEL/12DEC

The four letter code can be checked from EGSD/VXX/RFIC-D

STEP 2: Add the rest of the mandates in the PNR and save it

Name; Phone; Ticketing; Receive from:ER

STEP 3: Create a manual TSM

TMC/VAF

STEP 4: Store coupon value and fare in the TSM

TMI/CV-50000/F50000

STEP5: INSERT FORM OF PAYMENT IN THE TSM

TMI/FP-CASH

STEP 6: Save the PNR

STEP 7: Issue Ticket and EMD together or separately

TTP/TTM/TKT or TTM/TKT

OPTIONAL ELEMENTS OF EMD

HE TMI

To Add Tour code

TMI/FT-tour code layout

To Add Endorsement

TMI/FE-endorsement layout

To Add Commission

TMI/FM-commission layout

To Add Fare calculation

TMI/FC-free flow

To Add Present to

TMI/Dfree flow

To Add Present at

TMI/Afree flow

HE EMR/EWD

To Reprint the EMD receipt

EMR

To Reprint the EMD receipt with EMD number

EMR/EMD105-1234567898

To Reprint the EMD receipt with EMD line number in the PNR number

EMR/L6,8-9

To Email the EMR

EMR/EPR-EML-address@server.com

To display by EMD document number

EWD/EMD123-1234567890

To display EMD document by emd line number in the PNR

EWD/L6

TO Void an EMD

TRDC

TRDC/L6 (FA ELEMENT Line no)

You are viewing this page from an external source and its content may or may not be applicable in your market. If you are already a registered user of Amadeus Service Hub, please login to access the full knowledge base, news, training materials and other services specific to your market.

Error message: TST EXPIRED — OVERRIDE OR DELETE AND REPRICE