The connection was interrupted ошибка

Are you getting the “Your connection was interrupted a network change was detected” error while browsing the internet? It can be tedious to fix as you seem to be getting a stable connection to your router. 

But worry not; there are simple ways to fix it. So whether it is restarting your browser, or using commands in the command prompt, let’s look at all the ways you can solve the issue.

Reload the Webpage/Resume the Download

As mentioned earlier, you might be getting this error when your system decides to change the network. Thus, reloading your page or restarting your download should take care of the issue, and your internet works smoothly.

Restart Your Browser/PC

 Restarting your browser can get rid of any minor bug that developed during the network change or even startup. If restarting your browser did not work, you can also try restarting your PC and check if the problem persists.

Check Your Internet Connection

Since the problem might be with the internet, you can check whether your system is getting a stable connection to the internet or not. If you are connected to more than one internet connection, you can disconnect everything except the strongest network and try again.

It is also best to check your router to see if the internet is working or the wires are all in place. A physical disruption also has the potential to give you the “Connection was Interrupted” error.

Likewise, you can also reset your router to omit the minor bugs that might have developed in the router. 

Use a Different Connection

The fix applies to you if you have multiple connections. Please disconnect the connection that is giving you the error and connect to a different internet. Changing the Internet connection manually might help you solve the error.

Scan Your PC with Antivirus software

The easy and almost overlooked fix is to scan your computer for viruses. Viruses may enter through any external storage devices or even the internet; thus, a regular checkup is advisable.

Although slim, there is a chance you might face the error due to a virus. Since there are multiple antivirus softwares on the market, you can use the one you prefer. For an easy illustration, let’s look at scanning your PC with Windows Security.

1. Open Search, type in Windows Security, and hit Enter.
2. Go to Virus & threat protection.
3. Select Scan options.
   

   It is also best to check your router to see if the internet is working or the wires are all in place. A physical disruption also has the potential to give you the “Connection was Interrupted” error.

   Likewise, you can also reset your router to omit the minor bugs that might have developed in the router. 

   Use a Different Connection

   The fix applies to you if you have multiple connections. Please disconnect the connection that is giving you the error and connect to a different internet. Changing the Internet connection manually might help you solve the error.

   Scan Your PC with Antivirus software

   The easy and almost overlooked fix is to scan your computer for viruses. Viruses may enter through any external storage devices or even the internet; thus, a regular checkup is advisable.

   Although slim, there is a chance you might face the error due to a virus. Since there are multiple antivirus softwares on the market, you can use the one you prefer. For an easy illustration, let’s look at scanning your PC with Windows Security.

   1. Open Search, type in Windows Security, and hit Enter.
   2. Go to Virus & threat protection.
   3. Select Scan options.
      
   4. Now, select Full Scan and hit the Scan now button located at the bottom.
   5. Wait until the process completes.

   Disable VPN

    There are user reports about a VPN service interfering with their connection due to which they face this error. Hence, if you are using a VPN service, it is best to turn it off and try once again.

   However, it is best to keep in mind that disabling VPN might put your PC at risk. So, it is best to keep a cautious mind while turning VPN off.

   Troubleshoot Internet

   If you cannot seem to access the internet from your PC, you can try troubleshooting your internet and let Windows automatically find and fix the error. Troubleshooting may find the cause behind the connection was interrupted issue and fix it.

   1. Open Search, type in Troubleshoot settings and hit Enter.
   2. Go to Other troubleshooters.
   3. Find Internet connections and press the Run button next to it.
      
   4. Wait until the troubleshooting wizard scans, finds and fixes the problem automatically. 
   5. Follow the wizard and check if it fixes your problem.

   Reinstall Your Browser

   If none of the solutions thus far works, there might be a problem with your browser. The best way to do so is to use a different internet browser. If the internet works, you can uninstall the browser that gave you problems and install it again.

   1. Open Control Panel.
   2. Go to Programs.
   3. Browse Programs and Features.
   4. Select the browser that you need to uninstall, such as Google Chrome.
   5. Hit the Uninstall button located at the top.
      
   6. Wait until the troubleshooting wizard scans, finds and fixes the problem automatically. 
   7. Follow the wizard and check if it fixes your problem.

   Reinstall Your Browser

   If none of the solutions thus far works, there might be a problem with your browser. The best way to do so is to use a different internet browser. If the internet works, you can uninstall the browser that gave you problems and install it again.

   1. Open Control Panel.
   2. Go to Programs.
   3. Browse Programs and Features.
   4. Select the browser that you need to uninstall, such as Google Chrome.
   5. Hit the Uninstall button located at the top.
      
   6. Wait until the process is complete.
   7. Restart your PC.
   8. Go to the browser’s official webpage.
   9. Download the setup file.
   10. Open the setup file and start the installation process.
   11. Wait until the process is fully complete and restart your device.

   If everything went well, your browser should no longer give you the error.

   Flush DNS Cache and Renew Your IP

   If even uninstalling the browser did not work, flushing the DNS cache and renewing IP can be one of the best ways to tackle the problem at hand. It clears out the internet cache your PC stores so that your internet becomes more stable and, in some cases, faster.

   1. Open Search and type in Command Prompt.
   2. Right-click on it and select Run as Administrator.
   3. In the command prompt, type in the following commands one line at a time and hit Enter.
      • ipconfig/flushdns
      • ipconfig/registerdns
        
   4. Once the process is complete, you can also release and renew your Windows IP Configuration by using the following commands:
      • ipconfig/release
      • ipconfig/renew
        
   5. Try connecting to a website to see if the problem persists.

   Perform a Winsock and IP Reset

   There is a good chance resetting Winsock, and your IP also helps you solve the error.

   1. Follow steps 1 and 2 from the solution above to open Command Prompt.
   2. Type in the following commands and hit Enter:
      • netsh winsock reset
      • netsh int ip reset
        
   3. Restart your PC.

   These are the solutions that worked for countless users worldwide who faced a similar issue. Hopefully, one of the solutions worked for you, and you can access the internet without any problem.

Are you tired of getting the “Your Connection Was Interrupted” error message while browsing the Web on your Windows computer? It’s a frustrating experience that can disrupt your workflow. This guide shows you some simple yet effective solutions to fix this issue and get your Internet back up and running smoothly.

Tip: learn how to resolve your Ethernet connection being capped at 100 Mbps on Windows.

To fix the “Your Connection Was Interrupted” error on Windows, first go through the following simple fixes, and if you’re still experiencing an issue, follow the solutions listed below.

• Refresh the web page: this is the simplest solution to try: press the “Refresh” button and see whether the page reloads. In many instances, this is all you need to do. You can also try closing and reopening the browser.

• Check network status: hover your mouse over the connected network on the system tray. This will tell you if your connection is still active and your device is connected to the Internet. If you want further details on a specific network, right-click on the network and select “Network and Internet settings.”
• Restart your router or modem: turn off the router/modem and wait a few minutes, then turn it back on and see whether you can reestablish the connection. Sometimes a simple restart can successfully reset your connection and make the error message disappear.
• Make sure you’ve updated or reinstalled network drivers: network drivers need to be updated regularly to avoid causing any issues. If updating the network drivers does not work, you can uninstall and reinstall the network drivers and see whether that solves your problem.

1. Reset Network Settings

More often than not, corrupt or faulty network settings can cause network interruptions, which in turn may produce the error you’re seeing. You can solve this problem by simply resetting your network settings.

1. Click the Start button on your Windows.

1. Select the Settings app.

1. Click “Network & Internet.”

1. Scroll down and click the “Advanced network settings” tab.
2. Select “Network reset.”

1. Click the “Reset now” option to reset your network settings.

Tip: try these options if your Ethernet connection is not working.

2. Disable Firewall and Antivirus

Your firewall or antivirus (if you have one installed) could also be behind the error message. It’s a good idea to try turning either of them off to see whether the connection gets restored.

1. Go to “Settings -> Network & Internet.”

1. Scroll down and click the “Advanced network settings” tab to find the “Windows Firewall” button.

1. Click “Firewall & Network protection” on the left. Toggle off the firewall instance for all three instances: “Domain network,” “Public network,” and “Private network.”

1. To uninstall your antivirus, go to “Settings -> Apps -> Installed apps.”

1. Scroll down to find your antivirus program and right-click on it.

1. Press “Uninstall” and follow the screen prompts.

3. Clear Browsing Data and Cache

Another way to effectively solve the connection error is to clear the browsing data in your Windows browser. We are using Google Chrome for this tutorial, but the steps are similar in other browsers.

1. From the Chrome window, click on the three-dot icon on the right.

1. Select “Settings” from the menu.

1. Click “Privacy and Security” on the left panel.

1. Open the “Clear browsing data” section.

1. Check the “Browsing history,” “Cookies and other site data” and “Cached images and files” options.

1. Click the “Clear data” button to erase all of the browsing data and cache from your browser.

Tip: did you know that you can use Google DNS on Android and iOS devices as well? We show you how.

4. Change DNS Settings

Your ISP (Internet Service Provider) could be responsible for experiencing an interruption on your network. Changing DNS settings and connecting to a public DNS service can solve this issue.

1. Go to “Settings -> Network & Internet.”

1. Scroll down and click the “Advanced network settings” tab, then click the “More network adapter options” button.

1. In Windows 10, click on “Change Adapter Settings.” It will list all of the connected networks and devices.

1. Right-click the current network and choose the “Properties” option.

1. Select the “Internet Protocol Version 4 (TCP/IPv4)” option and click on “Properties.”

1. In the new window, select “Use the following DNS Server addresses” and add your new DNS server address. Configure your network settings to use the IP addresses 8.8.8.8 and 8.8.4.4 as your DNS servers. These are Google Public DNS addresses that are available for Internet users worldwide. Google Public DNS is fast, secure, and the largest public DNS service in the world.

1. Click “OK” to change your DNS address.

Tip: if you’re seeing the DNS server not responding error, read our guide on how to solve it.

5. Check Proxy Settings

Having proxy settings enabled may interfere with your browser’s ability to connect to a network. You can disable the proxy settings and set them in default mode, which may solve the network issue.

1. Open Chrome, click on the three-dot icon and select “Settings.”

1. Search for “Proxy” via the search box above and click “Open your computer’s proxy settings.”

1. Turn off the “Automatically detect settings” and “Use a proxy server” options.

6. Restore Windows to an Earlier Point

If you just updated Windows to the latest version, and this error message appears, you may have to revert your system to the previous version.

To roll back to the old build less than 10 days after you installed the update, follow the steps outlined in our article.

Good to know: it’s possible to use System Restore to return your Windows system to a configuration when the error wasn’t manifesting.

Frequently Asked Questions

Image credit: Freepik. All screenshots by Husain Parvez.