Square enix код ошибки i2501

Final Fantasy XIV is a really popular game and has a large userbase that absolutely adores its gameplay. However, quite recently, we have been getting a lot of requests to address the Error Code: i2501 message that sometimes pops up on the screen while launching or playing the game. In this article, we have compiled the reasons that might trigger this issue and have also listed the fixes, solutions, and workarounds to overcome them.

What Causes the Error code: i2501 on Final Fantasy XIV?

After reading up on this issue, we concluded that the following are some of the most prominent reasons behind the occurrence of this issue.

• VPN: In some cases, if you are using a VPN or a Proxy connection on your computer, you might encounter the Error Code: i2501 on your Final Fantasy XIV installation because the connection might be flagged as suspicious by the Final Fantasy Servers.
• Cache and Cookies: Another reason behind the occurrence of this issue can be the presence of faulty/corrupted cookies or cache which might be the reason that your connection is being blocked by the servers. Therefore, make sure to clear them out as mentioned below in the article to get rid of the Error Code: i2501 message on FFXIV.
• Ad-Blocker: Sometimes, you might be using an Adblocker application on your computer which might be preventing the connection from being established properly by blocking some aspects of the server connection. Therefore, it is recommended to turn any such extensions off before you proceed towards implementing such actions.
• Extensions/Cookies: It is also possible that a third party extension installed on your computer might be interfering or intercepting the connection going out to the FFXIV servers due to which the Error Code: i2501 is being triggered. Therefore, it is recommended to use your browser’s incognito mode and check if the game works.

Now that you are familiar with most of the reasons behind this problem, we can move on towards implementing the fixes.

Before you start:

1. Take the power adapter of your router out of the socket and wait for it to shut down.
   
2. After waiting for a couple of minutes, power cycle the router by inserting its power adapters into the socket and wait for it to start.

Fixing the Error Code: i2501 Issue on Final Fantasy XIV

Solution 1: Disable VPN and Proxy

VPN:

1. Press “Ctrl+Shift+Esc” keys simultaneously on the keyboard to open “Task Manager”.
2. Under the “Processes” section, select all the entries associated with your VPN, one by one, and click on “End Task”.
   

Proxy:

1. Press “Windows +R” keys on the keyboard to open the run box and search for “Control Panel”.

   

2. Now navigate to the “Network and Internet” option and click on the “Internet Options”.

   

3. Navigate to the “Connections” tab and click on “LAN settings”.

   

4. Uncheck the box parallel to the “Use a Proxy server for your LAN” option and then hit “OK”.

   

5. After applying these settings, check whether the ffxiv error code: i2501 is resolved.

Solution 2: Disable Ad Blocker

1. Locate and click on the “Three-dot” icon located at the top-right corner of the browser’s window and select “More Tools”.

   

2. Now navigate to the “Extensions” option.

   

3. Locate “AdBlock” from the list of extensions enabled on your browser and click on the “Toggle” button to disable it.

   

Solution 3: Remove browser’s cookies and cache

1. Hit “Ctrl+H” on your keyboard to open Browser’s history and select “Clear Browsing Data” from the left pane.
   
2. Now set the “Time Range” to “All Time” and check the boxes parallel to “Browsing History”, “Cookies and other site data”, and, “Cached images and files”.
   
3. Click on the “Clear Data” button to clear all the data and hopefully the error code: i2501 is resolved.

Solution 4: Try Incognito mode on Firefox

If you have just encountered this error message while making a payment through Google Chrome, we recommend you to switch to another browser and check if the issue arises there too. Many people have suggested that this error was eliminated when they switched to “Mozilla Firefox”. If the error still persists, after switching to Mozilla Firefox, it is recommended to launch it in “Incognito mode” and try to make the payment again to check whether the issue is resolved.

Solution 5: Process your payment through smartphone

Many users have reported that they managed to get around the error code: i2501 by switching from their computer to the smartphone to make the payment. Hence, if you still encounter this error message while making payment through Square Enix, launch the browser on your smartphone and try to make the transaction from there.

Solution 6: Wait for 24 hours

If you have tried to make the payment too many times, after failing, at the same time, then there is a large probability that you will encounter square enix error code: i2501. If this the case, you will be blocked for 24 hours and will not be able to make any payment online. So, the only solution to get rid of this error now is to patiently wait for 24 hours and retry to check if the error is eliminated.

Solution 7: Contact Customer Support

If none of the solutions, explained above, has helped you to get rid of ffxiv error code: i2501 then the only option you are left with is to contact the Square Enix Customer Support and explain your problem to their team. They will analyze your problem shortly and provide you with a solution that will help you to make your payments again through Square Enix.

Workaround:

If you have enabled a VPN on your computer in case Square Enix servers do not work in your area, switch to another region in your VPN and try to make the transaction again. If it doesn’t help, we recommend you to use Steam Pay to make the payment.

Hopefully, the error might have gone by now but if you need further assistance, contact here.

Error Code i2501 occurs in popular games like Final Fantasy XIV which are hosted on the Square Enix platform because your IP address or your account was flagged by the platform’s security and is barred from making transactions. This also occurs if the key you are using is meant for a different location than the account in which you are entering it.

The full Error message is:

You cannot use this function. 

Please contact SQUARE ENIX Support Center for additional details

Error Code: i2501

Use-cases of Error Code i2501

The Error code i2501 occurs in two main scenarios and workflows:

1. During Registration: The i2501 occurs during the registration process mostly because the region of the key you are entering and the account you are linking two are not of the same region. This is also true if you are using VPN services.
   

   Alan is a hardcore tech enthusiast that lives and breathes tech. When he is not indulged in playing the latest video games, he helps users with technical problems that they might run into. Alan is a Computer Science Graduate with a Masters in Data Science.

Error Code i2501 occurs in popular games like Final Fantasy XIV which are hosted on the Square Enix platform because your IP address or your account was flagged by the platform’s security and is barred from making transactions. This also occurs if the key you are using is meant for a different location than the account in which you are entering it.

The full Error message is:

You cannot use this function. 

Please contact SQUARE ENIX Support Center for additional details

Error Code: i2501

Use-cases of Error Code i2501

The Error code i2501 occurs in two main scenarios and workflows:

1. During Registration: The i2501 occurs during the registration process mostly because the region of the key you are entering and the account you are linking two are not of the same region. This is also true if you are using VPN services.
   
2. In the Mog Station (in Final Fantasy): If you get the error message when making a purchase or when availing of a service, it probably means your account or payment method is blocked from making transactions.
   

Both of these scenarios are also listed in detail in FFXIV Official Error Code Wiki and in Square Enix Support.

How to Fix Error Code i2501?

There are a number of verified workarounds for this error message as posted by communities like Reddit. However, do note there isn’t any solid fix for this error by support officials of Final Fantasy and Square Enix.

Pre-requisites

Before we move on to solid workarounds, try the following tips. One of these might work and solve your issue without the hassle of following lengthy solutions.

• Change your Internet Connection and ISP. 
• Make sure the voucher code you are entering matches the region you are trying to activate it in.
• Turn off your VPN and Proxies if you are using any. This includes network filtering tools as well.
• Try using an Incognito tab and see if this does the trick.

1. Using Mobile Data during Registration

The first workaround which worked for almost all users was using your mobile device. If you are creating an account through a PC, attempt at switching to your smartphone and make sure you disable your Wi-Fi.

This removes the scenario where your Wi-Fi is having issues during registration because the security systems are rejecting the network configurations. Your smartphone’s 3G/4G has its distinct IP address and will rule out these issues instantly. Once the registration is complete, you can switch back to your primary machine.

2. Registering both: The Game and the Account on Trial Website

If you are attempting to use the free trial offered by FFXIV, you can try registering the account and the registered account on the Trial portal of the game.

These are two different processes. Make sure that you follow the registration process through your smartphone and your 3G/4G network as explained in the previous method.

1. Register the game normally through your smartphone.
2. Once done, navigate to the Final Fantasy Trial Website and register the newly-created account there. Make sure you choose the Platform screen.
   
3. Now check if you get a Welcome email from the platform. This will confirm that your account has been successfully created and is ready to play.

3. Waiting for 24 hours

Users experienced i2501 a lot when they were trying to upgrade to a full game after checking out the trial period. Particularly, this error message keeps popping up during

the transaction through Visa or Mastercard. A workaround for this issue is to wait at least 24 hours.

You can add an additional hour just to be on the safe side. Don’t attempt any kind of transaction and try to fight the urge to try again. Once the 24-hour period is over, you can attempt at completing the transaction and hopefully, the error will be resolved.

This is a known workaround suggested by Square Enix support as well in official forums. It seems there is a mechanism that blocks your transaction because of ‘extra’ security checks and resets the 24 hours timer every time you try to make a purchase.

4. Purchasing a Game Time Card

FFXIV and Square Enix also has game time cards which allow you to add game time by entering the time card instead of paying for a subscription otherwise using Visa and Mastercard methods through the official website. This is a nifty workaround if you are getting this error message when you are trying to process your payments.

1. Purchase a Game Time Card through any retailer. However, make sure that it is trusted. You can check out Amazon in your country; they seem to have authentic ones without any issues during activation.
   
2. Next, navigate to the MogStation and log in using the Square Enix account which you are using to play FFXIV.
3. Once logged in, select Manage Service Options.
   

   Important: Make sure that the correct service account is selected.

4. Now, click on Add Game Time Card option under the heading of Subscription Renewal.
   
5. Enter the Game Time Card code that you acquired through the card.
   
6. Click on Next and follow the remaining redemption process. Now try playing the game with the added game time and see if the issue is resolved.

5. White-listing FFXIV in Internet Properties

A fellow Redditor also came across another workaround that helped solve the error message which also seems to work if you are accessing the game through Steam. According to him, he used Fiddler (a web-debugging proxy tool) when launching FFXIV through Steam and pinpointed the URLs to which the request wasn’t getting through properly. These are:

frontier.ffxiv.com

ffxiv-login.square-enix.com

We can make sure that these domains are always allowed to use cookies and cache in your Internet settings and see if this does the trick.

1. Press Windows + R to launch the Run application, type ‘inetcpl.cpl‘ in the dialogue box, and press Enter.
2. Once Internet Properties are opened, select the Privacy Tab and then click on Sites under Settings.
   
3. Now, copy-paste the URLs mentioned above one by one and click on Allow.
   
4. After you’ve done this for both of them, save the changes and exit. Restart your computer and see if the error is cleared.

6. Contacting Support

If none of the above methods work, you should try creating a ticket and talking to a Square Enix support agent. This is a very known error and they can probably guide you on the next steps if none of the above workarounds don’t work.

If the support asks you to wait, do tell them that you’ve already done it for 24 hours. Then they will escalate the issue and will attempt to manually solve the issue with your account.