Sony nex ошибка фотоаппарата выключите и снова включите питание

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Kermit26
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New Member

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Posts: 22

Camera error. Turn power off then on.

Apr 1, 2013

Hello,

We  just bought our NEX-5R yesterday from Best Buy — open box special.  I think I see why it was returned. Intermittently it will give the error, «Camera error. Turn power off then on.» when the shutter is pressed.  Turning it off then on fixes the problem, until sometime later when it happens again. I’ve performed a factory reset and have also removed the battery for several minutes.

I can return it to Best Buy but wanted to know if others have experienced this. Could this just be a lemon? Naturally it makes me concerned for the reliability of the camera. My Nikon D40 has performed flawlessly for several years.

I must say I really like the camera. I can’t get over how great it performs in low-light conditions, and I love being able to send photos directly to my iPhone.  Here’s hoping to join the NEX family but need some reassurance.

Thanks for any assistance.

seraiah
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Forum Member

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Posts: 71

Re: Camera error. Turn power off then on.

In reply to Kermit26
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Apr 1, 2013

I can’t seem to find anything helpful about this, either. I had this happen to me a few times since I got my camera a month ago (new, shipped from Adorama). I thought I had it figured out, until it happened to me 3 times today, usually less than 10 min.s after turning the camera on and taking a couple shots. And I can’t seem to induce it, so… Guess I’ll be calling Sony and/or Adorama tomorrow.

If I learn anything, I’ll let you know.

captura
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Forum Pro

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Posts: 27,478

Re: Camera error. Turn power off then on.

In reply to Kermit26
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Apr 1, 2013

Sony Alpha NEX-7



Canon EOS Rebel SL1



Sony a7



Olympus OM-D E-M10



Canon EF 85mm F1.8 USM

+3 more

OP
Kermit26
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New Member

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Posts: 22

Re: Camera error. Turn power off then on.

In reply to seraiah
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Apr 1, 2013

seraiah wrote:

I can’t seem to find anything helpful about this, either. I had this happen to me a few times since I got my camera a month ago (new, shipped from Adorama). I thought I had it figured out, until it happened to me 3 times today, usually less than 10 min.s after turning the camera on and taking a couple shots. And I can’t seem to induce it, so… Guess I’ll be calling Sony and/or Adorama tomorrow.

If I learn anything, I’ll let you know.

Thanks Seraiah. For what it’s worth, after my post I upgraded the firmware from 1.0 to 1.01 hoping that would make a difference. It did not.

I notice too that even though it gives the error the camera does succeed in taking the shot, so that’s good. But still, this would drive me nuts if I didn’t get it fixed.

I’ve searched but don’t see many others with this problem, so hopefully it’s not widespread.

Keit ll
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Veteran Member

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Posts: 5,194

Re: Camera error. Turn power off then on.

In reply to Kermit26
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Apr 1, 2013

I believe this is a recognized fault ? You should speak to Sony Service.

OP
Kermit26
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New Member

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Posts: 22

Re: Camera error. Turn power off then on.

In reply to Kermit26
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Apr 1, 2013

I just got off the phone with Sony Support. I explained the error and told them the three trouble-shooting steps I had done (reinsert the battery, Initialize / restore to factory settings, firmware update), and he said there’s nothing else that could be done except to send it in for service (paid for by Sony). I explained that since it’s only a few days old I will instead return it to Best Buy.

He said the the error is not unique to the NEX line and happens on other cameras. But it’s not common. But really, what else could I expect him to say?

Disappointing that this problem exists.

seraiah
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Forum Member

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Posts: 71

Customer Service experiences

In reply to Kermit26
•

Apr 1, 2013

Kermit26 wrote:

I just got off the phone with Sony Support. I explained the error and told them the three trouble-shooting steps I had done (reinsert the battery, Initialize / restore to factory settings, firmware update), and he said there’s nothing else that could be done except to send it in for service (paid for by Sony). I explained that since it’s only a few days old I will instead return it to Best Buy.

He said the the error is not unique to the NEX line and happens on other cameras. But it’s not common. But really, what else could I expect him to say?

Disappointing that this problem exists.

I couldn’t agree more. Right now the problem is sporadic, but I’m worried it might permanently freeze up. Is that what happened with yours?

I’m leaving for a tour of China in less than 2 weeks, and wishing I had a brick & mortar store to deal with. In view of my options, I wonder if I should just take my chances with this cam on the trip.

just for reference, here’s my experience with 3 different CSCs:

Adorama’s Customer Service Center message said they were closed already, even though I was calling at 12:30 and the official CSC close time was 1:00 (and we’re in the same time zone). They don’t reopen till Wed.

Though Sony support was nice, and said I should definitely not be having this problem, all he could offer is to try to expedite the repair process (usually 5-10 business days), and say there’s maaaybe a chance I could get a loaner camera. Someone is supposed to call me back about that. He said to wait till I get that call, then overnight the body to the repair center. But initial shipping isn’t covered so it will be much more expensive.

Mack warranty says that repairs take up to 15 business days, but don’t send it directly to Sony, because that will screw things up (?!). I asked «how?», since Sony’s being more helpful about rushing things, and she said «I’ll have to call you back when the person who can answer that is back from lunch.» I’m feeling less confident about my Mack purchase.

So far, Sony is winning. I’m thinking of throwing myself at their mercy, or maybe Adorama’s, and hoping for an immediate replacement.

captura
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Forum Pro

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Posts: 27,478

Re: Customer Service experiences

In reply to seraiah
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Apr 1, 2013

Because it’s an «Open Box» sale, they may notgrant you the automatic return or free exchange that closed-box buyers get. However, I would still insist on getting a free exchange from Sony or Best Buy.

I purchesed an Open Box camera three years ago; it was a Pana LX3. Turned out it should not have been sold as an OPen Box or anything else, at all. On checking with Panasonic’s offices in New Jersey, it turned out that my LX3 had been previously sold, and then returned by the customer as defective. (from the serial no.) It therefore had no warrantee. What had happened was that Pana. sent it to Black’s Camera to be resold as a new camera and I was the sucker who bought it. I still have it…Black’s refused to fix it so a fresh battery is only good for about an hour.

A Black’s representative told me that she used to work directly for a couple of the major brands, and that from her experience, all the cam,era manufacturers are playing out this very same fraud.

Open-Box buyers beware!

Sony Alpha NEX-7



Canon EOS Rebel SL1



Sony a7



Olympus OM-D E-M10



Canon EF 85mm F1.8 USM

+3 more

thetodd34
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Regular Member

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Posts: 104

Re: Customer Service experiences

In reply to seraiah
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Apr 2, 2013

Kermit26 wrote:

I just got off the phone with Sony Support. I explained the error and told them the three trouble-shooting steps I had done (reinsert the battery, Initialize / restore to factory settings, firmware update), and he said there’s nothing else that could be done except to send it in for service (paid for by Sony). I explained that since it’s only a few days old I will instead return it to Best Buy.

He said the the error is not unique to the NEX line and happens on other cameras. But it’s not common. But really, what else could I expect him to say?

Disappointing that this problem exists.

I couldn’t agree more. Right now the problem is sporadic, but I’m worried it might permanently freeze up. Is that what happened with yours?

I’m leaving for a tour of China in less than 2 weeks, and wishing I had a brick & mortar store to deal with. In view of my options, I wonder if I should just take my chances with this cam on the trip.

just for reference, here’s my experience with 3 different CSCs:

Adorama’s Customer Service Center message said they were closed already, even though I was calling at 12:30 and the official CSC close time was 1:00 (and we’re in the same time zone). They don’t reopen till Wed.

Though Sony support was nice, and said I should definitely not be having this problem, all he could offer is to try to expedite the repair process (usually 5-10 business days), and say there’s maaaybe a chance I could get a loaner camera. Someone is supposed to call me back about that. He said to wait till I get that call, then overnight the body to the repair center. But initial shipping isn’t covered so it will be much more expensive.

Mack warranty says that repairs take up to 15 business days, but don’t send it directly to Sony, because that will screw things up (?!). I asked «how?», since Sony’s being more helpful about rushing things, and she said «I’ll have to call you back when the person who can answer that is back from lunch.» I’m feeling less confident about my Mack purchase.

So far, Sony is winning. I’m thinking of throwing myself at their mercy, or maybe Adorama’s, and hoping for an immediate replacement.

Sony overnighted me a loaner NEX7 while I sent my NEX6 in for repair. They were very nice and accommodating. It may have had to do with the fact that my wife was due to deliver a baby within days at that time!

OP
Kermit26
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New Member

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Posts: 22

Re: Customer Service experiences

thetodd34
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Regular Member

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Posts: 104

Re: Customer Service experiences

In reply to Kermit26
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Apr 2, 2013

seraiah
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Forum Member

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Posts: 71

A question for more extensive consumers…

In reply to seraiah
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Apr 2, 2013

I want to fall into the ‘reasonable’ category of consumer, between ‘demanding’ and ‘door mat’, but I’m new to this level of camera/spending, and my husband is saying I spent almost $1000 on a lemon… so for reassurance I hope it’s ok to float this idea past y’all:

Is it unreasonable for little part of me to want an outright replacement when a camera purchased as «new» is malfunctioning after less than 2 months? (granting, of course, that it’s verified as a malfunction, and not damage?)

I’m trying very hard not to look a gift horse in the mouth — Sony has kindly offered to send me a loaner body and shipping labels: for this camera to be sent in for repair AND for the return of the loaner, which I can take on my trip with me.

Should I be calling the dealer (Adorama) instead?

(I feel badly asking, even here, but in need of good advice, so TIA for not judging too harshly

seraiah
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Forum Member

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Posts: 71

congratulations!

thetodd34
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Regular Member

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Posts: 104

Re: congratulations!

In reply to seraiah
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Apr 2, 2013

seraiah wrote:

he’s such a cutie!

Thanks — thankfully he looks like mom!

Regarding your camera, it’s up to you. Sony really does try to be accommodating in the customer service department. You probably still have plenty of time on your NEX6 warranty, so I would take the loaner on the trip, send yours for repair, and see how your repaired camera functions afterwards. Yes it is a $1000 camera, but even $20,000 brand new cars occasionally have problems. If the problem is unfixable, then that’s a different story.

Glenn
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Veteran Member

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Posts: 7,911

Re: A question for more extensive consumers…

In reply to seraiah
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Apr 2, 2013

you can do what makes you feel best but I think Sony is doing a fine job of looking after you so far why not let them?

MadDP
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New Member

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Posts: 2

Re: Camera error. Turn power off then on.

In reply to Kermit26
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Jul 2, 2013

I experienced the same problem with my previous NEX-5N and my current NEX-5R. The NEX-5N went totally unusable even after turned it off and on again, then I got it returned.

For the NEX-5R, it got this problem after three months of use, but now it just happens very frequently. I will send it to SONY.

GaryR60
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Contributing Member

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Posts: 665

Re: Camera error. Turn power off then on.

In reply to Kermit26
•

Jul 2, 2013

Kermit26 wrote:

Hello,

We just bought our NEX-5R yesterday from Best Buy — open box special. I think I see why it was returned. Intermittently it will give the error, «Camera error. Turn power off then on.» when the shutter is pressed. Turning it off then on fixes the problem, until sometime later when it happens again. I’ve performed a factory reset and have also removed the battery for several minutes.

I can return it to Best Buy but wanted to know if others have experienced this. Could this just be a lemon? Naturally it makes me concerned for the reliability of the camera. My Nikon D40 has performed flawlessly for several years.

I must say I really like the camera. I can’t get over how great it performs in low-light conditions, and I love being able to send photos directly to my iPhone. Here’s hoping to join the NEX family but need some reassurance.

Thanks for any assistance.

Hmmm….interesting. I have the 5N and I’ve never seen that message, yet I have had a couple of instances in which, when I turn the camera on, it’s apparently dead. I discovered, by accident, the first time, that if it does this again, all I have to do is turn it off, then removed the battery, put it back in, and turn the camera the on.

Re: Customer Service experiences

thetodd34 wrote:

Thanks Kermit — he’s a happy little guy!

.

Awwww…

.

MadDP
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New Member

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Posts: 2

Re: Customer Service experiences

I have experience the same problem with my NEX-5R. I also noticed this problem with my previous NEX-5N, but that one finally refused to switch on.

Amazon offered me a full refund which made me happy of the ending of the NEX-5R.

I will go for a fuji X camera for replacement.

RemiF
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New Member

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Posts: 3

Re: Camera error. Turn power off then on.

In reply to Kermit26
•

Sep 6, 2013

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