Ошибка xbox series s 0x87e5002b

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By Yamila | Follow |
Last Updated November 23, 2022

You are likely to get stuck in the Xbox error code 0x87e5002b while attempting to launch a digital game on your console. To help you solve the error, this post from MiniTool Partition Wizard introduces several feasible methods. You can have a try.

The Xbox error code 0x87e5002b is a common error that occurs when you launch or play certain games. It might be caused by the following reasons:

  • Xbox server outages
  • Something wrong with your network
  • The corrupted DNS
  • Corrupted system data

Based on the above reasons, we summarize some effective solutions to the 0x87e5002b Xbox error code. Keep reading to work your problem out.

Method 1: Check the Status of Xbox Live Servers

Outages with Xbox Live services may lead to the error code 0x87e5002b Xbox. Therefore, once you run into this error, you should go to the Xbox Live Status page and check if there is any problem.  If any issues are reported, you have to wait until the developers repair them. If everything is running properly, you should go on with other solutions.

Method 2: Do a System Refresh

It’s possible for you to fix the Xbox error code 0x87e5002b by performing a system refresh.

Step 1: Press the Xbox button on your controller to open the guide.

Step 2: Go to Profile & system > Settings > Network settings > Advanced settings > Alternative Mac address.

Step 3: Hit Clear. Restart your router while your console is restarting.

Method 3: Power Cycle Your Console

Another feasible solution to the 0x87e5002b Xbox error code is to power cycle your console.

Step 1: Press and hold the Xbox button on your console for about 10 seconds to turn off your console completely.

Step 2: Unplug all the cables from your console and wait for at least one minute.

Step 3: Connect the cables back and then turn on your Xbox console by pressing the Xbox button.

Method 4: Change the DNS Settings

The Xbox error code 0x87e5002b may come out due to a faulty DNS address as well. In this case, it’s recommended that you remove the error by changing the DNS settings on your Xbox console.

Step 1: Press the Xbox button to open the guide.

Step 2: Go to Profile & system > Settings > Network settings > Advanced settings > DNS settings > DNS settings.

Step 3: Select Manual from the drop-down menu. Then set the Primary DNS value to 8.8.8.8 and the Secondary DNS value to 8.8.4.4.

Step 4: Hit Done to save the changes. Then restart your Xbox console to see if the error is resolved. 

Method 5: Switch to Offline Mode

Opening your Xbox console in Offline Mode may also help you solve the Xbox error code 0x87e5002b. The following are the detailed steps for this operation.

Step 1: Press the Xbox button to open the guide.

Step 2: Navigate to Profile & system > Settings > General > Network settings. Then select Go offline.

Method 6: Reset Your Console

If the error code 0x87e5002b Xbox is still here after you try the above methods, you can try resetting your console to fix it. To do this, follow the steps below.

Step 1: Press the Xbox button to open the guide.

Step 2: Go to Profile & system > Settings > System > Console info > Reset console.

Step 3: Select Reset and keep my games and apps. This will reset the operating system and delete all current corrupted data without deleting your games or apps.

All these solutions mentioned in this post are available. When you are facing the Xbox error code 0x87e5002b, you can try these solutions one by one until you fix the error. If you have any other great solutions to this error, you can share them with us in the comment part below.

If you are interested in third-party partition managing software – MiniTool Partition Wizard, you can visit its official website to obtain more information.

About The Author

Yamila

Position: Columnist

Yamila is a fan of computer science. She can solve many common issues for computer users by writing articles with simple and clear words. The very aspect that she is good at is partition management including create partition, format partition, copy disk and so on.

When she is free, she enjoys reading, doing some excerpts, listening to music and playing games.

В этом посте мы покажем вам, как исправить код ошибки Xbox 0x87e5002b . Вы можете получить код ошибки 0x87e5002b на консоли Xbox при запуске игры. Этот код ошибки означает, что вашей консоли требуется обновление системы.

Чтобы исправить эту ошибку, попробуйте следующие решения:

Выполните обновление системы. Выключите и снова включите консоль Xbox. Перезагрузите консоль Xbox.

Давайте посмотрим, как выполнить эти решения.

1] Выполните обновление системы

Следующие инструкции помогут вам выполнить Обновление системы:

Нажмите кнопку Xbox, чтобы открыть меню. Нажмите Профиль и система . Перейдите к « Настройки> Настройки сети> Расширенные настройки> Альтернативный Mac-адрес . Нажмите Очистить .

Это обновит консоль после ее перезапуска. Пока консоль перезагружается, перезапустите маршрутизатор Wi-Fi.

4] Выключите и снова включите консоль Xbox

Шаги, чтобы выключить и снова включить консоль, перечислены ниже:

Включите выключите консоль Xbox, нажав и удерживая кнопку Xbox около 10 секунд. Подождите несколько секунд, затем снова включите консоль.

Если вы не видите зеленую загрузочную анимацию при запуске консоли, убедитесь, что что вы его правильно выключили. В этом случае вам придется повторить шаги еще раз.

5] Сбросить консоль Xbox

Если описанные выше методы не помогли устранить проблему, перезагрузите консоль Xbox. Следующие шаги помогут вам в этом:

Нажмите кнопку Xbox, чтобы открыть меню. Перейдите в « Профиль и система> Настройки> Система> Информация консоли ». Нажмите на Сбросить консоль . На экране вы увидите три варианта. Вам необходимо выбрать вариант Сбросить и сохранить мои игры и приложения . Это приведет к сбросу настроек консоли без удаления игровых данных.

Надеюсь, это поможет.

Прочтите : лучшие облачные игровые контроллеры Xbox, которые вы должны использовать.

Error Code 0X87E5002B occurs when Xbox users attempt to launch a digital game on their Xbox One or Xbox Series X / S. This error code indicates that your console needs a system refresh to update the console.

Error Code 0X87E5002B

The following problem commonly occurs when there’s a firmware update that’s not yet installed or when you’re dealing with corrupted temporary files.

1. Install pending update (game & firmware)

Start troubleshooting this issue by installing every pending update and performing a power cycle procedure if the issue persists before deploying a series of network & system-related fixes. 

If you’re starting to troubleshoot the issue, you’ll have to ensure that your console firmware and the game installation are running on the latest available updates. 

In the past, this issue has been associated with a licensing issue brought about by a firmware glitch. In most cases, you should be able to fix it by forcing your console to update to the latest firmware version. As a safe measure, you should also take the time to ensure that the game is also updated to the latest version.

If you aren’t sure if your console is updated, follow the instructions below:

Note: The instructions below will work on both Xbox Series S and X. 

  1. First, start by ensuring that your console is connected to the Internet. An Ethernet cable is preferable.
  2. Press the Xbox button on your controller to bring up the guide menu.
  3. Inside the guide menu, Navigate to Profile & System Settings.  Access the settings menu
    Access the settings menu
  4. Once inside the main Settings menu of your Xbox console, navigate to the SystemUpdates
  5. Inside the Updates menu, see if a new console update is available. 
  6. If a new update is available, select it and wait until the download and installation are complete.Update console to latest version
    Update console to the latest version
  7. Reboot your console, launch the same game that triggered the 0X87E5002B error, and see if the problem is now fixed.

If the problem is still not fixed, move to the following method below.

2. Power Cycle your console

If you’re having this problem when you try to launch every game in your digital game library, it’s likely because of a bug caused by temporary data. This problem is known to happen on the Xbox One and the Xbox Series X.

Note: Microsoft has partially patched this issue on both the current-gen and the last-gen console, but the issue seems to persist with certain library items. 

To fix this, you’ll need to start a power-cycling process to force the power capacitors to drain themselves.

The instructions on doing this will work on both Xbox One and Xbox Series S/X consoles. Here’s what you need to do:

  1. Ensure your console is turned on, but no active game is running.
  2. Once you’ve ensured your console is idle, press and hold the Xbox button (power button) on your console. Press the Xbox button
    Press the Xbox button
  3. After about 10 seconds, you should see the front LEDs turning off as your console turns down. Release the power button at this point. 
  4. After turning off the Xbox One or Xbox Series S/X console to perform the power cycle, disconnect the power cable and wait about a minute to give the power capacitors time to drain.Disconnect the power cable from Xbox console
    Disconnect the power cable from Xbox console
  5. Connect the power cable back to the console, turn it on normally, and check to see if the problem is fixed.

If the problem hasn’t been fixed, move on to the following method.

3. Clear MAC Address

If you are getting this error with every digital game you attempt to launch from your library, you should also suspect a potential issue caused by the currently saved MAC address.

To address this issue and fix the 0X87E5002B error (if this scenario is applicable), you must clear your console’s current MAC address. You can do this in your Xbox console’s Network settings. The steps of doing this are almost identical on both Xbox One & Xbox Series X/S. 

Note: Once you’ve done that and restarted your console, it should use the default MAC address the next time it starts up. This could get rid of the sign-in error.

Follow the instructions below to clear the MAC address of your Xbox One or Xbox Series X/S console:

  1. Start by ensuring you are on your Xbox console’s main screen.
  2. Use the vertical menu on the left to get to the Settings section.Access the Settings menu on Xbox
    Access the Settings menu on Xbox
  3. Then, go to the “Network” tab, select it, and press A on your Xbox controller to select it.
  4. Then, from the new menu, choose Network Settings.
  5. Go to Advanced Settings, then to the Alternate MAC address menu.Access the Alternate MAC address menu
    Access the Alternate MAC address menu
  6. Select the Clean option from the list of options for the Alternate MAC address options.
  7. Wait until the operation is complete. You should see the Alternate MAC address cleared from the box at the end of it.
  8. Restart your console and wait for it to boot back up.

If you’re still experiencing the same issue, move to the next method below. 

4. Reinstall the game

If you are only experiencing this issue with a particular game, you should try reinstalling it if you haven’t tried this procedure.

This quick fix is usually effective when multiple users share an Xbox account where the game library is shared. 

Note: The steps of reinstalling a game on Xbox One and Xbox Series X/S  are virtually identical since the two consoles have a very similar operating systems. All you have to do is remove the game from the library of games and install it again.

Here’s how to do this:

  1. Press the Xbox button on your controller to bring up the guide menu.
  2. When the guide menu appears on your screen, go to My games & apps. You will see your entire game library.
  3. From the list of games, look for the digital game triggering the 0X87E5002B error and select it.Accessing the My Apps & Games menu
    Accessing the My Apps & Games menu
  4. Next, with the problematic game selected, press the Options button (three lines button) on your controller to bring up the More Options menu. 
  5. Cycle through the options to select Uninstall, press the A button and confirm the operation.Uninstall the game
    Uninstall the game

    Note: If the game has add-ons or expansions installed, tap on the Uninstall all button. 

  6. Wait until the operation is complete, then return to the same Library menu. You should still see the game, but it will now have the status ‘Ready to Install‘.  
  7. Reinstall the problematic game again and launch it to see if the 0x87de272b error is now fixed.

If the problem is still not fixed, move to the final fix below. 

5. Reset the Console

If you’ve come this far without a viable fix, one last thing you can do is effectively reset your console back to its initial state. This procedure is also known as a hard reset. 

Important: Because you might lose all the information you’ve saved on your Xbox if you do this, you should try all your other potential fixes above before following this method. After completing this procedure, you must re-download every game currently stored on your console. Save game files will also be cleared with this procedure, so make sure you upload them on the cloud (or store them on an external USB stick) before following the instructions below. 

If you want to go through with this procedure and you understand the consequences, follow the steps below:

  1. Power on your Xbox and press the Xbox button + the eject button as soon as you see the first black screen.
  2. This procedure will bring up the Troubleshoot screen. Once you see it, select ‘Reset this Xbox’ and confirm on your controller. Resetting this Xbox
    Resetting this Xbox menu
  3. From the following menu, select the System heading, select Remove Everything and confirm the operation.
  4. Wait for the operation to complete, re-download the problematic game and see if the issue is now fixed. 

Photo of Kamil Anwar

Kamil Anwar

Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Microsoft is the owner of the video game brand Xbox. Five video game platforms and games are included under the trademark. Streaming services under an online platform, Xbox Network, and a division of game creation called Xbox Game Studios. The first Xbox was made available on November 15, 2001.

Additionally, to compete with Sony’s PlayStation 3, the Xbox 360, the original Xbox’s successor, was introduced in November 2005. The Xbox Series X and S were released in November 2020. They are part of the fourth generation of Xbox devices, also known as Xbox.

Furthermore, even before the end of 2001, the Xbox sold 1.5 million systems in North America, smashing all previous sales records. Halo 2 and Sneak King Fable are the games that have sold the most on Xbox.

Moreover, if you face the Error code 0xe0e8000f while doing an update and it says that you can’t update your Xbox with its current status, then no need to worry because emopulse has an easy-to-follow guide for you.

What Is Xbox Error Code 0x87e5002b?

If you are trying to download any game you purchased from Xbox Store and face the Xbox error code 0x87e5002b; this is the right place to fix it. The first thing you should do when facing an error is to understand the error first. Xbox error code usually appears when users try to open any game. Some users have reported facing this error when they try to play some specific games.

Furthermore, Xbox error code 0x87e5002b usually shows up when your console needs a fresh start. Bugs and glitches are a part of every game, pc, or console, and they are unavoideable. You can have this issue due to a planned maintenance issue or an unscheduled outage. Now that you know what Xbox error code is, let’s see how we can fix it.


Key Takeaways

  • Xbox error code 0x87e5002b usually appears when users try to play some specific games or download a game they purchased from the Xbox store.
  • There are many reasons for Xbox error code 0x87e5002b to occur, but common ones are when your console needs a fresh start or when Xbox servers go under maintenance.
  • This simple guide will show you some easy fixes to fix the error.

Moreover, if you are here there is the possibility that you own an Xbox. People have reported facing the the Xbox error code 0x87e00013 when they open any game or try to update it. If you face the same error, emopulse has a simple-to-follow guide.

How To Fix Xbox Error Code 0x87e5002b?

Now that we know what Xbox error code 0x87e5002 is b, let’s talk about how we can fix it. As we know, Xbox error code occurs for many reasons; we have some simple and easy ways for you to fix this error. We are listing down the ways to fix the Xbox error code 0x87e5002b.

  1. Restart Your Xbox Console
  2. Refresh Your Xbox Console
  3. Check The Xbox Servers
  4. Reset Your Xbox
  5. Contact Xbox Support Team
  6. Play Games Using Offline Mode

Restart Your Xbox Console

Turn off Xbox console

Kamil Anwar

Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Microsoft is the owner of the video game brand Xbox. Five video game platforms and games are included under the trademark. Streaming services under an online platform, Xbox Network, and a division of game creation called Xbox Game Studios. The first Xbox was made available on November 15, 2001.

Additionally, to compete with Sony’s PlayStation 3, the Xbox 360, the original Xbox’s successor, was introduced in November 2005. The Xbox Series X and S were released in November 2020. They are part of the fourth generation of Xbox devices, also known as Xbox.

Furthermore, even before the end of 2001, the Xbox sold 1.5 million systems in North America, smashing all previous sales records. Halo 2 and Sneak King Fable are the games that have sold the most on Xbox.

Moreover, if you face the Error code 0xe0e8000f while doing an update and it says that you can’t update your Xbox with its current status, then no need to worry because emopulse has an easy-to-follow guide for you.

What Is Xbox Error Code 0x87e5002b?

If you are trying to download any game you purchased from Xbox Store and face the Xbox error code 0x87e5002b; this is the right place to fix it. The first thing you should do when facing an error is to understand the error first. Xbox error code usually appears when users try to open any game. Some users have reported facing this error when they try to play some specific games.

Furthermore, Xbox error code 0x87e5002b usually shows up when your console needs a fresh start. Bugs and glitches are a part of every game, pc, or console, and they are unavoideable. You can have this issue due to a planned maintenance issue or an unscheduled outage. Now that you know what Xbox error code is, let’s see how we can fix it.


Key Takeaways

  • Xbox error code 0x87e5002b usually appears when users try to play some specific games or download a game they purchased from the Xbox store.
  • There are many reasons for Xbox error code 0x87e5002b to occur, but common ones are when your console needs a fresh start or when Xbox servers go under maintenance.
  • This simple guide will show you some easy fixes to fix the error.

Moreover, if you are here there is the possibility that you own an Xbox. People have reported facing the the Xbox error code 0x87e00013 when they open any game or try to update it. If you face the same error, emopulse has a simple-to-follow guide.

How To Fix Xbox Error Code 0x87e5002b?

Now that we know what Xbox error code 0x87e5002 is b, let’s talk about how we can fix it. As we know, Xbox error code occurs for many reasons; we have some simple and easy ways for you to fix this error. We are listing down the ways to fix the Xbox error code 0x87e5002b.

  1. Restart Your Xbox Console
  2. Refresh Your Xbox Console
  3. Check The Xbox Servers
  4. Reset Your Xbox
  5. Contact Xbox Support Team
  6. Play Games Using Offline Mode

Restart Your Xbox Console

Turn off Xbox console

Turn off Xbox console option

It would be best if you start by restarting your Xbox One or Xbox Series X. Power cycling your console gives it a new freshness and removes any minor bugs and glitches that cause the Xbox error code. It’s best to start with restarting your console if you face errors like Xbox error code 0x87e5002b. The proper way to restart your console is;

  1. You can turn the Xbox console off by holding down the Xbox button for roughly 10 seconds.
  2. Next, wait for a few seconds before turning it on again.
  3. Then, open the console and see if the xbox error is fixed or not. If the error persists, follow the other ways.

Refresh Your Xbox Console

restart console

restart Xbox console option

It’s best to refresh your Xbox console if you face errors like Xbox error code 0x87e5002b. Just follow the steps we are writing down to refresh your console so you will be able to play your favorite games on your console.

  1. To start it, press the Xbox button.
  2. Click on Profile & System, select Settings, and follow Network Settings, Advanced Settings, and Alternative Mac Address.
  3. Finally, choose clear.

During the time your console is restarting, you can restart your router to avoid some lousy internet issues.

Check The Xbox Servers

It is also possible that the error is not on your end. If refreshing and restarting your console doesn’t help, check the Xbox servers. On your browser, you can write Xbox servers, and you will see the official website of Xbox support; there, you can check whether Xbox servers are running or not.

Xbox status

Xbox server status

If, unfortunately, Xbox servers are down because these things are inevitable, so the only thing you can do is wait. Additionally, since Xbox has a massive number of users, it will not take long for them to fix the issue.

Reset Your Xbox

If none of the above ways helps you resolve the issue, then it is likely to reset your console to fix the Xbox error code 0x87e5002b. Following are the simple steps to reset your Xbox console;

reset Xbox console

Reset your console option
  1. Click the Xbox button to get to the instructions.
  2. Reset the console by selecting Reset console under Profile & System, then Settings next System after that Console details.
  3. Pick Reset and keep my games and apps. This will clear all the glitches and remove every type of corrupted file to resolve the issue. This will also reset your OS. Your games and apps will be saved, so there is no need to worry about them.

Contact Xbox Support Team

If you don’t want to reset your console and other ways we have mentioned do not help you, then it is best for you to contact the Xbox support team. Just simply search Xbox Support on your browser and open the Xbox support website. You can ask your concerns directly to Xbox helpers. You can web chat with them to elaborate on your problem.

Xbox support team

Xbox contact us option

In addition, you can also visit Xbox forums. You can ask your question there and hopefully get some answers. You can find many other errors fixes there. Xbox forum has a huge community, and users are always ready to help each other.

Play Games Using Offline Mode

If the Xbox servers are down and not running, all you can do while waiting for the Servers to start running again is to play any game using offline mode. Even if the servers are up, but you are facing the Xbox error code 0x87e5002b or any same issue which will not let you launch any game, you can play them offline. Nevertheless, you will not be able to play with your friends since you are playing using offline mode.

offline network settings

Go offline network settings

Additionally, this is not a permanent solution for the Xbox error code 0x87e5002b, so you can use this as a coping way until Xbox servers are fixed.

Final Words

We hope this simple-to-follow guide helps you fix the error. We know it is annoying and frustrating when you want to play your favourite game. We have mentioned some simple and easy ways to get back to playing your games again.

Restarting your console is always the best option to start with when you try to fix errors like Xbox error code 0x87e5002b, which prevents you from launching the game. We have stepped down simple ways to restart your console.

Furthermore, if restarting your console does not help, we suggest you refresh your console. This will help your console to have a fresh start without any bugs. The refreshing console helped many users to fix this issue.

Moreover, resetting your console would be your last option if the remedies mentioned above don’t help. We have stepped down the simple way to reset your Xbox. Resetting your console will not delete any of your games and apps but will only delete corrupted files that might be causing you the error. This will also remove any types of bugs causing the error.

Additionally, if you don’t want to reset your console for some reasons and other ways weren’t helpful, then you should contact the Xbox team. You can also check the Xbox forums and ask any questions related to your issue.

In addition, the error could be because of the Xbox outage. Do not forget to check the Xbox servers to see whether they are running or not. You can play games offline using offline mode if the Xbox servers are down since waiting would be the only option left for you.

For more simple-to-follow guides, Visit emopulse.

Frequently Asked Questions

Why would my Xbox not start any games?

Update your console and restart it if your Xbox is not launching any games. After that, reset your MAC address and restart your console. Furthermore, reset your Xbox console and keep your games and apps if you still face the error.

How can an Xbox One game that has been corrupted be fixed?

Press the A button after choosing the saved game. Note A yellow exclamation point indicates a corrupt saved game file. If the stored game file is corrupted, Select Delete.

How do you clear the Xbox cache?

You can clear the cache on an Xbox One by turning the console off and disconnecting the power connection from the plug. Clearing the cache will delete all the files that your games use to help them run faster.

How does a game get corrupted?

Defective or inefficient hard drive. The downloaded application was not correctly installed. The system’s data might be corrupted.

How do I restart my Xbox without erasing my data?

An easy factory reset is possible without losing any data. Simply press the Xbox button and select Reset console under Profile & System, then Settings next System then Console details. You can now select reset and keep my data and apps.

What is a power cycle reset?

Power cycling is another term for resetting. A console power cycle means turning it off and then open it again.

How long does a factory reset on an Xbox One take?

The factory reset on Xbox one normally takes between five to ten minutes.

Related articles >

  • Xbox Error Code 0x87e00013
  • 0x87e11838 Xbox Error Code

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It’s not doubting when you play online games using Xbox, then you can face Xbox Error code 0x87e5002b. I checked on the Xbox games forum that many users are complaining about this issue.

They have no idea why this error occurred on their system. Users are not able to play any Digital games. Some users face this error whenever they try to play any game on the Xbox series X|S.

In this post, I am going to share the solution to this problem.

What is Xbox Error code 0x87e5002b?

It may mean that your console needs a system refresh to update your console so you can launch and play your game. This 0x87e5002b error code occurs when you try to play a digital game on your Xbox console.

Fix Xbox Error code 0x87e5002b

Following are the various solution and guidance of Error code 0x87e5002b

Solution 1: Perform System Refresh

Step 1: To begin with,  Press the Xbox button to open the guide.

Step 2: Next, Go to Profile & system > Settings > Network settings > Advanced settings > Alternative Mac address.

Step 3: Select Clear.

Step 4: While the console is restarting, restart your router.

Also Read:

Fix Xbox Error code 0x87de272b

Solution 2: Verify the status of Live Servers

Xbox shut down its server for maintenance. Meanwhile, you cannot play any online games on the Xbox console. In that case, users face different types of error codes on their screens.

Therefore, First of all, you need to check the live server of Xbox.

xbox live server status
Xbox live server status

Solution 3: Switch to Offline mode

If the issue still occurs after following the above methods then You can any games using offline modes. However, you cannot connect with your friends on the same game. This method will only allow experiencing a single player.

Last Words: 

I hope you Fix Xbox Error code 0x87e5002b by implementing the above solutions. If you still have any queries then comment below.

Please share this article with friends who are facing the same issue.

For more gaming guides, reviews, and news visit https://gamexmentor.com/

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