Ошибка при обновлении ps4 su 41350 3

В этой статье мы попытаемся устранить ошибку «Код ошибки SU-41350-3», с которой столкнулись пользователи PlayStation 4.

With a USB drive, PS4 cannot find update file SU-41350-3 error code may occur when you do a manual reset and PS4 stuck on Safe Mode. It is a great inconvenience especially when you are eager to play games on PS4. Now, read the post of MiniTool where 5 accessible solutions will be introduced to you.

What Causes the PS4 SU-41350-3 Error?

The first thing you need to do is to figure out why is the PS4 SU-41350-3 error appears. According to the survey, the major factor behind the PS4 cannot find update file issue is that your USB storage device is formatted with the wrong file system.

In addition, there are several common causes that will lead to the SU-41350-3 error as well:

• The folder may be naming wrong: the folder names should be PS4UPDATE.PUP (must be in capitals).
• You stored the update file in the wrong path: The update file path should be PS4/UPDATE.
• USB drive connection is malfunction: You should make sure the USB flash drive or hard drive is connected properly with your PS4.
• The PS4 update file you downloaded is incorrect or corrupted: For this, you should download the latest PS4 system software update again from the official website and check it with the PS4.
• The faulty USB drive: There are bad sectors or logical errors on the USB flash drive.

Basic Requirements for Your USB Storage Device

USB flash drive is often used to add more game storage when your PS4 system storage doesn’t have enough space. However, if you want to resolve the PS4 error SU-41350-3 smoothly, it is recommended that you check if your USB drive meets the basic requirements firstly.

• USB 3.0 or newer.
• Hold a minimum of 250GB and a maximum of 8TB storage space (at least 400MB of free space).
• Only one USB drive can be used at a time, or you will get an error message if you installed the same apps on both system storage and the USB device.
• The USB drive must be formatted either FAT32 or exFAT.
• The USB drive must be connected to your PS4 directly.
• Make sure you downloaded the latest PS4 system software from the official website.

Now, I believe you have an overall understanding of the requirements. More importantly, we will discuss how to fix SU-41350-3.

Solution 1. Make Sure Your USB Drive Is Formatted to FAT32 or exFAT

As mentioned above, the incorrectly formatted USB drive is the major cause of the SU-41350-3 error. So, the fattest and simplest troubleshooting method is to format your USB drive to FAT32 or exFAT. Here are 2 useful tools to format: Disk Management or MiniTool Partition Wizard Free Edition.

#Option 1. Use Disk Management

Disk Management is a small tool in your computer that can be used to perform some partition operations. Here’s how to format a USB drive to exFAT with this tool.

Step 1. Connect the USB drive to your computer.

Step 2. Right-click the Start button and select Disk Management from the context menu.

Step 3. In the Disk Management window, select the USB drive, right-click it and select the Format option.

Step 4. Then you can select the exFAT from the drop-down menu and click OK. After that, you will receive a warning message and click OK to confirm this operation.

Tip: This operation will delete all the data on the USB drive, please make sure that you have a backup in advance.

Step 5. Reconnect the USB to your PS4 and check if PS4 cannot find update file is gone away.

Disk Management may help you format USB to exFAT or FAT32 under normal situations. However, this tool has some limitations in terms of partition management. If you hold a USB drive with more than 32GB storage capacity, you won’t be able to format it to FAT32.

At this time, you need to utilize a professional format tool like MiniTool Partition Wizard.

#Option 2. Use MiniTool Partition Wizard Free Edition

Alternatively, MiniTool Partition Wizard provides you with an effective format solution. This partition management tool bears many powerful features like clone disk, data recovery, convert MBR to GPT disk, etc. Here you can use its free edition to format your USB drive easily. 

Installing this tool on your computer, and then follow the below steps.

Step 1. Connect your USB drive to the computer and launch the software to get its main interface.

Step 2. In the main interface, select the USB drive from the listed drives and click on the Format Partition feature on the left pane.

Step 3. Select the FAT32 or exFAT file system in the format window and click OK to go on.

Step 4. Click Apply to execute this action. After that, you can restart your PS4 and check if PS4 error SU-41350-3 is resolved or not.

Free Download

In addition to the wrong file system of USB drive, you also need to check if there are any problems with the updated files. Here are 2 methods that can help you update your PS4 system software. So, please keep reading carefully.

Solution 2. Update Your PS4 System Software Using the Formatted USB Drive

First of all, you can update the PS4 system software using the USB drive that you just formatted to FAT32 or exFAT. Here is a full guide to update the system software with an USB drive.

Step 1. Connect the USB drive into your computer, and then click the USB and create a new folder named PS4 in it. Then open the PS4 folder and recreate a new folder named UPDATE in it.

Step 2. Click here to visit the PS4 System Software Update page and download the latest version to the formatted USB drive. In the download page, click on the Agree And Download Now button.

Step 3. After downloading the PS4 update file, save it to the UPDATE folder of the USB drive. At this time, the file name should become PS4UPDATE.PUP.

Note: Please make sure that you already have deleted any previous versions of the software on your computer and the file name must be PS4UPDATE.PUP or you will receive the error message “PS4 cannot find update file SU-41350-3. This is because your computer will rename the PUP file due to the multiple downloads of the same file.

Step 4. Connect the USB drive contained the PS4UPDATE.PUP file to the PS4 console and follow the below steps to install the PS4 system software update.

Step 5. In the Home screen of PS4, press the Up on D-pad to enter the Function menu. Then go to the Settings icon and press the X button on the console to open it.

Step 6. In the Settings window, select the System Software Update option and press X button again.

Step 7. Read the System Software License Agreement, and then select Accept and press the X button to confirm. Now, the PS4 will prepare the installation of the system software update. This process will take you some time, please wait patiently.

Once the update is completed, the PS4 will restart automatically and now check if the PS4 SU-41350-3 error is fixed.

Tip: If you are troubled by the su-41333-4 error, this post provides you with 5 ways to fix it.

Solution 3. Update Your PS4 System Software in Safe Mode

Alternatively, you can update the system software in Safe Mode by using the USB flash drive. You can follow Step 1 to Step 3 of the above method to download the update file. Once you saved the PS4UPDATE.PUP file in your USB drive, follow the steps below to complete the installation.

Step 1. First of all, you need to enter Safe Mode. Hold down the Power console button for 7 seconds to make sure the PS4 is turned off entirely.

Step 2. Once the PS4 system is off, hold the Power button again until you hear the second beep. Now connect the DS4 with the USB cable and press the PS button on the controller to access Safe Mode.

Step 3. Select the Initialize PS4 (Reinstall System Software) option.

Note: This action will erase all users and their data from the system, please make sure you have backed up these data.

Step 4. In the new window, select the Update from USB Storage Device and click OK. After that, follow the on-screen prompts to complete the installation process.

Now, see if the PS4 cannot find update file error is resolved or not.

Solution 4. Check your Storage Device for Errors

If all the above methods fail to get rid of the SU-41350-3 error, it is highly recommended that you check if there are any bad sectors on your USB storage device, which can also lead the PS4 error. Here you can choose the MiniTool Partition Wizard to check it.

It is very simple to operate, you just need 2 steps. Here’s how to do that.

Free Download

Step 1. In the main interface of the software, select the USB drive and click on the Surface Test feature on the left panel.

Step 2. Then click on the Start Now button in the pop-up window.

Now, this tool will scan the USB automatically. If you found a great many blocks marked with red color, which means you should consider using another USB flash drive.

Well, if there are not so many bad factors on the USB drive, you can take measures to shield the bad sectors. Read this post ‘’How to check Hard Drive and Fix the Error?” to know more details.

Recently I have been getting the error code PS4 cannot find update file SU-41350-3. I am trying to find the troubleshooting methods on Google. In this post of MiniTool, you will know why you encounter the ps4 error and get the corresponding solutions. Click to Tweet

Final Words

In today’s article, we mainly focus on how to fix SU-41350-3 on PS4. Now, you can try the above 4 methods to resolve the problem. If you have any questions, you can send us an email via [email protected]. We also appreciate any ideas left in the comment area.

With a USB drive, PS4 cannot find update file SU-41350-3 error code may occur when you do a manual reset and PS4 stuck on Safe Mode. It is a great inconvenience especially when you are eager to play games on PS4. Now, read the post of MiniTool where 5 accessible solutions will be introduced to you.

What Causes the PS4 SU-41350-3 Error?

The first thing you need to do is to figure out why is the PS4 SU-41350-3 error appears. According to the survey, the major factor behind the PS4 cannot find update file issue is that your USB storage device is formatted with the wrong file system.

In addition, there are several common causes that will lead to the SU-41350-3 error as well:

• The folder may be naming wrong: the folder names should be PS4UPDATE.PUP (must be in capitals).
• You stored the update file in the wrong path: The update file path should be PS4/UPDATE.
• USB drive connection is malfunction: You should make sure the USB flash drive or hard drive is connected properly with your PS4.
• The PS4 update file you downloaded is incorrect or corrupted: For this, you should download the latest PS4 system software update again from the official website and check it with the PS4.
• The faulty USB drive: There are bad sectors or logical errors on the USB flash drive.

Basic Requirements for Your USB Storage Device

USB flash drive is often used to add more game storage when your PS4 system storage doesn’t have enough space. However, if you want to resolve the PS4 error SU-41350-3 smoothly, it is recommended that you check if your USB drive meets the basic requirements firstly.

• USB 3.0 or newer.
• Hold a minimum of 250GB and a maximum of 8TB storage space (at least 400MB of free space).
• Only one USB drive can be used at a time, or you will get an error message if you installed the same apps on both system storage and the USB device.
• The USB drive must be formatted either FAT32 or exFAT.
• The USB drive must be connected to your PS4 directly.
• Make sure you downloaded the latest PS4 system software from the official website.

Now, I believe you have an overall understanding of the requirements. More importantly, we will discuss how to fix SU-41350-3.

Solution 1. Make Sure Your USB Drive Is Formatted to FAT32 or exFAT

As mentioned above, the incorrectly formatted USB drive is the major cause of the SU-41350-3 error. So, the fattest and simplest troubleshooting method is to format your USB drive to FAT32 or exFAT. Here are 2 useful tools to format: Disk Management or MiniTool Partition Wizard Free Edition.

#Option 1. Use Disk Management

Disk Management is a small tool in your computer that can be used to perform some partition operations. Here’s how to format a USB drive to exFAT with this tool.

Step 1. Connect the USB drive to your computer.

Step 2. Right-click the Start button and select Disk Management from the context menu.

Step 3. In the Disk Management window, select the USB drive, right-click it and select the Format option.

Step 4. Then you can select the exFAT from the drop-down menu and click OK. After that, you will receive a warning message and click OK to confirm this operation.

Tip: This operation will delete all the data on the USB drive, please make sure that you have a backup in advance.

Step 5. Reconnect the USB to your PS4 and check if PS4 cannot find update file is gone away.

Disk Management may help you format USB to exFAT or FAT32 under normal situations. However, this tool has some limitations in terms of partition management. If you hold a USB drive with more than 32GB storage capacity, you won’t be able to format it to FAT32.

At this time, you need to utilize a professional format tool like MiniTool Partition Wizard.

#Option 2. Use MiniTool Partition Wizard Free Edition

Alternatively, MiniTool Partition Wizard provides you with an effective format solution. This partition management tool bears many powerful features like clone disk, data recovery, convert MBR to GPT disk, etc. Here you can use its free edition to format your USB drive easily. 

Installing this tool on your computer, and then follow the below steps.

Step 1. Connect your USB drive to the computer and launch the software to get its main interface.

Step 2. In the main interface, select the USB drive from the listed drives and click on the Format Partition feature on the left pane.

Step 3. Select the FAT32 or exFAT file system in the format window and click OK to go on.

Step 4. Click Apply to execute this action. After that, you can restart your PS4 and check if PS4 error SU-41350-3 is resolved or not.

Free Download

In addition to the wrong file system of USB drive, you also need to check if there are any problems with the updated files. Here are 2 methods that can help you update your PS4 system software. So, please keep reading carefully.

Solution 2. Update Your PS4 System Software Using the Formatted USB Drive

First of all, you can update the PS4 system software using the USB drive that you just formatted to FAT32 or exFAT. Here is a full guide to update the system software with an USB drive.

Step 1. Connect the USB drive into your computer, and then click the USB and create a new folder named PS4 in it. Then open the PS4 folder and recreate a new folder named UPDATE in it.

Step 2. Click here to visit the PS4 System Software Update page and download the latest version to the formatted USB drive. In the download page, click on the Agree And Download Now button.

Step 3. After downloading the PS4 update file, save it to the UPDATE folder of the USB drive. At this time, the file name should become PS4UPDATE.PUP.

Note: Please make sure that you already have deleted any previous versions of the software on your computer and the file name must be PS4UPDATE.PUP or you will receive the error message “PS4 cannot find update file SU-41350-3. This is because your computer will rename the PUP file due to the multiple downloads of the same file.

Step 4. Connect the USB drive contained the PS4UPDATE.PUP file to the PS4 console and follow the below steps to install the PS4 system software update.

Step 5. In the Home screen of PS4, press the Up on D-pad to enter the Function menu. Then go to the Settings icon and press the X button on the console to open it.

Step 6. In the Settings window, select the System Software Update option and press X button again.

Step 7. Read the System Software License Agreement, and then select Accept and press the X button to confirm. Now, the PS4 will prepare the installation of the system software update. This process will take you some time, please wait patiently.

Once the update is completed, the PS4 will restart automatically and now check if the PS4 SU-41350-3 error is fixed.

Tip: If you are troubled by the su-41333-4 error, this post provides you with 5 ways to fix it.

Solution 3. Update Your PS4 System Software in Safe Mode

Alternatively, you can update the system software in Safe Mode by using the USB flash drive. You can follow Step 1 to Step 3 of the above method to download the update file. Once you saved the PS4UPDATE.PUP file in your USB drive, follow the steps below to complete the installation.

Step 1. First of all, you need to enter Safe Mode. Hold down the Power console button for 7 seconds to make sure the PS4 is turned off entirely.

Step 2. Once the PS4 system is off, hold the Power button again until you hear the second beep. Now connect the DS4 with the USB cable and press the PS button on the controller to access Safe Mode.

Step 3. Select the Initialize PS4 (Reinstall System Software) option.

Note: This action will erase all users and their data from the system, please make sure you have backed up these data.

Step 4. In the new window, select the Update from USB Storage Device and click OK. After that, follow the on-screen prompts to complete the installation process.

Now, see if the PS4 cannot find update file error is resolved or not.

Solution 4. Check your Storage Device for Errors

If all the above methods fail to get rid of the SU-41350-3 error, it is highly recommended that you check if there are any bad sectors on your USB storage device, which can also lead the PS4 error. Here you can choose the MiniTool Partition Wizard to check it.

It is very simple to operate, you just need 2 steps. Here’s how to do that.

Free Download

Step 1. In the main interface of the software, select the USB drive and click on the Surface Test feature on the left panel.

Step 2. Then click on the Start Now button in the pop-up window.

Now, this tool will scan the USB automatically. If you found a great many blocks marked with red color, which means you should consider using another USB flash drive.

Well, if there are not so many bad factors on the USB drive, you can take measures to shield the bad sectors. Read this post ‘’How to check Hard Drive and Fix the Error?” to know more details.

Recently I have been getting the error code PS4 cannot find update file SU-41350-3. I am trying to find the troubleshooting methods on Google. In this post of MiniTool, you will know why you encounter the ps4 error and get the corresponding solutions. Click to Tweet

Final Words

In today’s article, we mainly focus on how to fix SU-41350-3 on PS4. Now, you can try the above 4 methods to resolve the problem. If you have any questions, you can send us an email via [email protected]. We also appreciate any ideas left in the comment area.

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Вернуться в Общий форум и обсуждение PS4

Кто сейчас на форуме

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Доброго времени суток, игроманы! Как часто у вас бывает, что вылетают различного рода ошибки PS4. Предлагаем разобрать самые частые из них.

Также мы расскажем, как исправить тот или иной баг.

Содержание

1. Какие коды ошибок существуют и что означает маркировка
2. Внешний баг
3. Основные ошибки
4. CE 34878 0
5. CE 30005 8
6. Баги программного уровня
7. SU 42118 6
8. SU 41350 3
9. Ошибки сетевого соединения
10. Проблемы с сессиями и загрузкой данных
11. WS 37398 0
12. WS 43691 3
13. Как предостеречь себя от багов

Какие коды ошибок существуют и что означает маркировка

Всего существуют несколько кодов неполадок. Вот что означает их маркировка:

1. ce – основная;
2. su – программный баг;
3. ws – ошибки сессий и загрузок;
4. e – внешняя неполадка;
5. np – вылеты на сервере;
6. nv – сеть;
7. wv – всё, что связано с интернетом.

А теперь давайте с каждым видом разберёмся отдельно.

Внешний баг

Из внешних багов чаще всего встречается одна и та же неполадка. Её код e 8210604a. Появлялся этот баг при оплате подписки PS Plus. Сами разработчики борются с этим багом индивидуально. Они предлагают писать им в Твиттер.

А что делать тем, кто там не зарегистрирован и боится денежных потерь?

Попробуйте просто закинуть деньги на электронный кошелёк. Так покупки станут безопасными. Сумма с привязанной карты точно не спишется. Потому что все оплаты по умолчанию производятся с кошелька.

Или просто перепривяжите к учётке другую почту. Говорят, второй метод всегда срабатывает.

Основные ошибки

Кроме внешних, существуют ещё и основные баги. Две из них встречаются чаще всего. Это ce 34878 0 и ce 30005 8. Первая указывает на ошибку приложения, а вторая – проблему при попытке достучаться до харда или блю-рея.

CE 34878 0

Решение у этой проблемы есть следующее:

1. Закройте запущенную игру или другое приложение.
2. Скачайте обновления для этого приложения и для ОС PS4 и перезапустите консоль.
3. Если у вас была подрублена камера PS Eye, отсоедините её. После этого сделайте вкл/выкл приставки. Залезьте в настройки камеры и вырубите там распознавание лиц.

Ничего не помогло? Скопируйте все важные данные на USB и проведите процедуру инициализации.

CE 30005 8

Этот баг может возникнуть из-за вставленного в привод диска. Чтобы исправить это, просто попробуйте его извлечь.

Если же CE 30005 8 возникает, потому что не может достучаться до HDD, то можно попробовать сделать резерв данных. Затем грохните их из устройства и заново установите через накопитель или из облака.

Что делать, если это не помогло?

Вам поможет только техподдержка PS.

Баги программного уровня

Бывает такое, что происходят сбои на программном уровне. Давайте глянем, что делать тогда.

SU 42118 6

Баг su 42118 6 происходит тогда, когда повреждён какой-то файл обновления ОС PS4.

Чтобы исправить его, достаточно перевести приставку в безопасный режим и заново обновить данные.

Подобная ошибка вылетала в патче 8.0. Но если у вас вдруг она тоже выскочила, теперь вы знаете, как это исправить.

SU 41350 3

SU 41350 3 появляется тогда, когда при обновлении приложения или системы, вдруг появился двойник файла.

Чтобы устранить эту неполадку, зайдите в папку загрузки и всё удалите оттуда. Затем попробуйте перезапустить обновление.

Вылетает баг, когда пытаетесь обновить данные через USB. Загляните в папку с апдейтами, проверьте названия файлов и папок. Все они должны назваться PS4UPDATE и иметь протокол .PUP.

Ошибки сетевого соединения

Все ошибки с кодом NP или NW так или иначе связаны с подключением к сети интернет. Проверьте, не прервался ли у вас сигнал wi-fi. Оплатили ли вы счёт провайдера?

Иногда помогает простая перезагрузка PS4. Либо просто подождите.

Нет соединения с PSN? На приставке можно запустить тест. Это всё находится среди настроек сети.

Возможно, просто произошли технические неполадки со стороны самой службы PS Network. В таком случае ничего не остаётся, только ждать.

Если боитесь, что при перезагрузке потеряются какие-то данные типа трофея, то сделайте резервную копию.

Проблемы с сессиями и загрузкой данных

Не очень часто, но иногда игроки сталкиваются со сбоями в сети. Одна из проблем просто не даёт доступа к учётной записи. А вот вторая вылетает при совершении покупки.

WS 37398 0

Итак, если у вас появился баг с таким кодом WS 37398 0, то самостоятельно его исправить никак не получится. Всё дело в том, что это произошёл сбой на серверах Playstation.

Чаще всего такую неполадку замечают геймеры, которые любят многопользовательские и онлайн-игры.

Лучше просто выйдите из игры и подождите. Возможно, сервер в данный момент перегружен.

WS 43691 3

А вот теперь представьте, что вы уже совершили покупки в магазине PS Store и готовы отдать Sony свои денежки. Но что-то пошло не так. Никак не получается произвести оплату.

Техподдержка советует просто очистить корзину. Это нужно сделать во избежания списания суммы.

Зайдите в PS Store позже и повторите попытку. Можно также попробовать восстановить свою лицензию через настройки учётной записи.

Как предостеречь себя от багов

Все ошибки PS4 предугадать невозможно. Но можно сделать так, чтобы они вылетали как можно реже.

1. Чтобы не потерять важные данные, почаще делайте резервные копии.
2. Всегда проверяйте обновления ОС и приложений. А лучше поставьте всё на автомат.
3. Лучше всегда иметь запас средств в кошельке, а не платить напрямую картой.
4. Проверяйте соединение с интернетом перед запуском игры. Оплачивайте своего оператора вовремя.

Серверные ошибки вы не в состоянии исправить сами. Можете обратиться в техподдержку, но скорее всего они уже знают об этом.

Желаем вам удачных сессий без багов и вылетов! Поделитесь полезной информацией в соцсетях, нажмите на подписку.

Напишите, помогли ли вам наши советы? До скорых встреч!

When you go to update the PS4 system software, you may get an error message with code number [SU-41350-3]. Its on-screen message is: “Cannot find the update file.”

This message appears in the Safe Mode once you restart the PS4 during the update process. And, as that message indicates, the PS4 system fails to find/recognize the appropriate update file to complete the process. So, why does this happen, and how to fix it?

Well, fixing Error [SU-41350-3] is way too easy, but first, let’s learn why this error occurs.

Why Does Error [SU-41350-3] Happen?

There are several reasons that cause Error [SU-41350-3] to occur. Some of them are very simple and easy to fix, and others need some work. So, let’s see what may cause Error [SU-41350-3].

• You have not downloaded the right update file. When you go to the official PS4 system software update page, you’ll be put in front of two options: either to download the full installation pack or the update patch. You may probably download the full pack thinking it’s the right file. So, make sure to get the appropriate file and try again.
• The update file you downloaded is corrupted. Yes, it happens sometimes when you download any file from the Internet that it gets corrupted. This is because of either an abrupt interruption of the internet connection or a storage device failure. To resolve this, you only need to safely remove the USB storage, then connect it again to the PC on which you’re downloading the update file. Now, download the file again and check it with the PS4.
• You haven’t stored the update file in the correct path. Do you know that you have to store the update file in this path (/PS4/UPDATE/)? all in caps. You have to first create a new folder on the USB storage device named PS4, then another folder inside it named UPDATE.
• The update file’s name has changed. The update file’s name must remain intact (PS4UPDATE.PUP) without any change.
• The USB storage device you’re using needs maintenance. This you’ll learn in the next section.
• A failure occurs in the PS4 USB connection. Here you might want the help of a technician.

These are the most common reasons that cause Error [SU-41350-3]. Now, let’s see how can you work around it.

Fixing Error [SU-41350-3]

Here I’ll presume that your USB storage device is working properly without any issue. You can connect it to a PC and perform a performance test to verify whether it’s healthy or not.

Once you do that, let’s download the right update file. If you’re going to install a new hard drive or you have your PS4 hard drive formatted for maintenance purposes, you’ll need the full package update file. Otherwise, the update patch is what you need if you only want to perform a manual update.

So, now we’ll assume you have an absolutely intact update file that no modification/damage made to it.

Additionally, let’s presume that you have also stored the updated file in the right path, just as instructed above.

Now, completely turn off the PS4 and unplug its power cable for around 15 seconds. Also, plug out the USB storage device for the same period of time. Now, connect the USB storage device to the PS4 and plug in the power cable. Turn on the PS4 and let’s see what happens.

If you still get the “Cannot Find the Update File (SU-41350-3)” message, that means you have a hardware issue, either with the USB storage device or with the PS4 itself. Just let’s not hope for the worst, and let’s try with the USB storage device.

Clean the PS4 USB ports

A dirty PS4 USB port might be the main culprit for causing Error (SU-41350-3). In order to properly clean these ports, try using a small spray bottle that squirts a nice fine mist to put some isopropyl alcohol in. This is perfect for situations like this. That and a toothbrush will clean out USB ports like a dream.

Switch the USB Port

The first thing you have to try before anything else is to switch the PS4 USB port. Sometimes the USB port might be defective and switching it can resolve this issue.

Note that don’t switch the USB port when the PS4 is on. Turn it off first then do that step.

Maintain the USB Storage Device

The PS4 USB storage device you’re using might be defective or having some functional errors. That’s why you’re getting Error (SU-41350-3).

The best way to fix that is to connect the USB storage device to a PC and perform a FULL format (not quick) on it. The full format will eliminate any bad sectors existing on the drive and restore its original performance.

Additionally, make sure to format the drive with FAT32 or exFAT file system. The PS4 system doesn’t recognize other file systems.

Note that if you’re using a USB flash drive that’s larger than 4GB, or an external HDD, you better format it using the exFAT file system.

Formatting Steps

So, to carry out the format process, connect the USB storage device to a PC (We’ll be using here Windows 10).

Note that in order to properly format the USB storage device connected to your computer, you will use the Disk Management tool. To access the Disk Management tool, click the Windows icon and type Disk Management.

1. Right-click the disk that says Offline, then select Initialize Disk.
2. Select the partition layout.
   • GPT for hard drives with a capacity larger than 2 TB.
   • MBR for hard drives with a capacity of less than 2 TB.
3. Right-click the space that says Unallocated, select New Simple Volume…, and then follow the on-screen prompts.
4. Select the Format of the drive volume with the following settings.
   • File System:
     • NTFS for Windows use only.
     • ExFat for Windows, Mac and PS4.
   • Allocation Unit Size: Default
   • Volume Label: Enter the name you wish to label the drive as. ie, Studio Hard Drive.
   • Perform quick format: Check.

Note that the quick format box is toggled by default. That means Windows will delete the file structure of the drive, though the data is still accessible if you use hard drive forensics tools. Doing a full format takes longer, but it’ll overwrite your data and scan for bad sectors. Therefore, you have to clear the “Quick format” box in order to perform a full format.

Now, after you have successfully formatted the PS4 USB storage device, store the corresponding path as illustrated earlier. Try your luck this time and I hope it works and Error (SU-41350-3) is fixed.

Change the USB Storage Device

Sometimes the USB storage device seems healthy and error-free, but it isn’t in reality. There might be hidden errors that don’t appear on the surface. In this case, the best thing you can do here is to use another USB storage device and try your luck in resolving the Error (SU-41350-3) issue.

The PS4 Needs Maintenance

If nothing works for you and you still getting the message “Cannot find the update file” with error code [SU-41350-3], that means then it’s time to repair the PS4 and take it for maintenance. The USB connection might be defective and in need of a fix. Only an experienced technician can judge this situation after running his special tests.

You can contact the PlayStation Customer Support Service for further assistance and see what they advise you.

Conclusion

Fixing Error [SU-41350-3] is not something you have to panic about. Although it’s a very common error, its fix is very easy. It happens though rarely that a hardware part of the PS4 is defective and thus, the console needs technical maintenance. But in general, don’t worry if this error occurs, in most cases, it can be resolved in a short time frame.

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