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Эта ошибка может быть вызвана разными причинами. Рекомендуем переустановить клиент игры.
| Если рекомендации по устранению ошибки вам не помогли, обратитесь в службу поддержки Planetside2 , при обращении в службу поддержки подробно опишите проблему и прикрепите файлы диагностики dхdiag и msinfo32 |
| Planetside2 имеет свои системные требования , пожалуйста, ознакомьтесь с ними. |
| Не оставляйте в комментариях неконструктивные сообщения, этот ресурс является игровой энциклопедией посвященной Planetside 2, пожалуйста, ознакомьтесь с политикой этой вики |
If the game crashes you will get directed to an internet page with one of the following error codes.
| Error | Description |
| G2 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G3 Error | Video card may be insufficient. If updating the video card drivers doesn’t work a new video card may be necessary. If the error persists, please contact Technical Support. |
| G4 Error | There is a temporary issue with the game servers that prevents players from logging in. Please wait a few minutes and try again. If the error persists, please contact Technical Support. |
| G7 Error | This error can have multiple causes. Check disk space. Clear some space until at least 15GB are available. Uninstall and reinstall the game. A reinstall will fix any corrupted files that can keep the game from running. If the error persists, please contact Technical Support. |
| G8 Error | A game file is corrupt. Uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G9 Error | Log out of the game and the LaunchPad, then reopen the LaunchPad and log in again. If the error occurs repeatedly, a full uninstall and reinstall of the game may be required. If the error persists, please contact Technical Support. |
| G10 Error | There is an issue with your character. Please contact In-Game Support. |
| G11 Error | These errors can indicate a number of different issues. A common solution is simply uninstalling and reinstalling the game. Also, if you’re running the game through Steam, Steam should be run as an administrator. If this does not work, please contact Technical Support. |
| G12 Error | |
| G13 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G14 Error | There is a temporary issue with the game servers. Please wait a few minutes and try again. If the error persists, please contact Technical Support. |
| G15 Error | A firewall or virus protection program is preventing PlanetSide 2 from running. Set any firewalls and antivirus programs to allow PlanetSide 2,(specifically launchpad.exe, awesomiumprocess.exe and planetside2.exe. Find the steps to allow the game to bypass your protection programs here. If the error persists, please contact Technical Support. |
| G16 Error | |
| G17 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G18 Error | Your character failed to load. Please log out and log in again. If this doesn’t work please contact In-Game Support. |
| G19 Error | Your computer may be out of memory. Turn down the game’s graphics settings (shadows, textures, graphics quality, etc.) via the in-game Settings menu. If the error persists, please contact Technical Support. |
| G20 Error | |
| G21 Error | Certain files have been corrupted. Uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G22 Error | PlanetSide 2 cannot find certain files needed to play. Log out then log in again. If this doesn’t work, uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G23 Error | There was a connection issue when downloading the needed files. Log out and log in again, or retry uninstalling and reinstalling the game. If the error persists, please contact Technical Support. |
| G24 Error | There was an issue starting the game’s video. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be required. If the error persists, please contact Technical Support. |
| G25 Error | This is a very common error and indicates that there was an issue accessing your video card. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be needed. Find out your video card details by entering «dxdiag» in Run Commands. |
| G26 Error | Your game client is out of date and needs to be patched. If the error persists, please contact Technical Support. |
| G27 Error | |
| G30 Error | The client failed to receive a session ID from the server. These errors are usually isolated incidents and should not be recurring. Simply close the client and open it again. If you continue to receive the error contact Technical Support. |
| G37 Error | This indicates a connection issue with the Login Server. Please try these troubleshooting steps to resolve the problem. Contact support if you can’t fix the problem using these steps. |
| G99 Error | There is an issue connecting to the login server. The servers may be down for maintenance or game updates. Please wait a few minutes and try again a
little later. Be sure to check the forums for announcements on planned server shutdowns and estimated downtimes. If there has been no notification of a server shutdown, validate your game files from the LaunchPad and make sure that Planetside 2.exe, |
G10 Error Code[]
- Start the Planetside 2 game launcher
- Click the Advanced tools/settings menu (blue wrench icon above the loading bar)
- Click on «Validate Game Assets» in the left panel
- Click the «Validate» button
- Please wait as this process may take several minutes
G15/G37 Error Codes[]
Here are ports that the game uses so that you can update your routers/port forwards to successfully play the game.
Launchpad, Patching, and our Web site/web stats are on the standard ports. Voicechat is a SIP based application, that can change and be dynamic. The standard ports and initial SIP request will be made on:
| Name | Protocol | Ports |
|---|---|---|
| HTTP | TCP | 80 |
| HTTPS | TCP | 443 |
The PlanetSide 2 Game Client uses the following for login, character select, and the worlds/zones:
| Protocol | Ports |
|---|---|
| UDP | 20040 — 20199 |
The actual voice communication is currently on (This can change dynamically):
| Protocol | Port |
|---|---|
| UDP | 5062 |
However please take note that the voice server is dynamic, it could change ports, but that port information will be relayed through the proxy on port HTTPS (TCP-443).
So in summary, make sure the following are opened (Outbound), and if you are having difficulties make sure you have port forwards enabled for the UDP ports:
| Name | Protocol | Ports |
|---|---|---|
| HTTP | TCP | 80 |
| HTTPS | TCP | 443 |
| UDP | 20040 — 20199 | |
| UDP | 5062 |
This is from a ticket SOEHelp. This solved it for me.
Greetings,
I am glad that you were able to find a work around. Try the following steps to see if it can resolve your issue fully.
Run your Planetside 2 Launchpad and log in, but do not press play. Click on the Advanced Tools icon (looks like a hexagon surrounding a wrench) in the lower left and then choose the option to open game directory. In the window/folder that comes up, locate and delete the following files
PlanetSide2.exe
UserOptions.ini
SoundSettings.xml
LoadingScreen.xml
InputProfiles.xml
vivoxoal.dll
vivoxsdk.dll
Once these files are deleted, close the Planetside 2 window/folder and go back to the Launchpad > Advanced Tools/Settings menu. Click on the Validate Game Assets menu option and then press the green Validate button to have the Launchpad check your game files, and download any missing or corrupt files.
Regards, TSR Joseph B
Contact SOE Account, Billing, and Technical Support Phone, Chat, and Email: http://help.station.sony.com/app/answers/detail/a_id/28939
This is the work around he talked about: I changed the following in my useroptions.ini to get it to work on my dual screen. But if I try to change the settings ingame I crash the game still with G 12 error FullscreenWidth=1920
FullscreenHeight=1200
WindowedWidth=1920
WindowedHeight=1200
Mode=WindowedFullscreen
FullscreenMode=Windowed
Match it to your resolution.
-
Sometimes the game suddenly crashes with a G12 error.
My laptop is i7-7700, GTX 1060 6GB, 16GB RAM, and the graphics driver is the latest version. -
When did this start to happen?
Did you try methods from Wiki to solve this problem?
«These errors can indicate a number of different issues. A common solution is simply uninstalling and reinstalling the game. Also, if you’re running the game through Steam, Steam should be run as an administrator. If this does not work, please contact Technical Support.» -
Same has been happening to me lately. I did just replace my motherboard. Of course I had to re- install the game. I tried wiki fix but still game crashes about 15 mins into playing. I also replaced my gtx 780 with a gtx 970. My system consists of i7 4790k msi gaming motherboard, gtx 970, 16gb x2 ram, watercooled system. Gonna try wiping it all and downloading the game again.
-
Team automatically gets reports about crashes, so they most probably know about it.
My game also crashes with G12 error, but only on PTS (before they closed it for test). Maybe it’s because I play with ultra graphics quality (custom-low on Live).
Crashes mostly happened when I minimized game while loading. -
I’ve found a fix for the G12 error. On nvidia, just install a previous graphics card game driver.
I’ve suspected this was the cause, since when I looked in my task manager: I realize that many games that crashed, could not use the GPU and closed out.
This worked for 4 other people I told this to.
-
Download a previous graphics driver version
-
Download a previous GPU driver version
-
What is your current version of Nvidia driver? And version of driver where G12 error happened?
-
I started having the same problem in the last few days. I reinstalled PS2 from Steam and updated to the latest version of Windows, but that didn’t keep the dreaded G12 error from showing up. Finally I ran the Nvidia GeForce Experience app and while looking for a way to roll back the current driver, I found a drop down menu with one choice: «Reinstall driver.» That fixed my problem and I’m back in the fight.
EDIT — I spoke too soon. It only worked once, and now it’s broken again. All I get is this unhelpful message:
Game Error G12
Malfunction:
We’ve encountered a problem. Please try again later.
-
Another interesting development happened today. I logged in to the Planetside 2 test server, and after an update loaded, I was able to play there with no problems. I suspect that someone may have forgotten to add the 3840 x 2160 display resolution into the mix, but fixed the problem on the test server. So I’m expecting that the next change to production will fix my problem. In the meantime, I can’t play.
I had to laugh when I got another «Game Error G12» message and happened to look up at the URL of that page. In HTML, using percent two zero for every space between words, the URL says «Your graphics device driver crashed or reset. Please ensure your graphics drivers are up to date (Cb887a0005)» My NVIDIA GeForce Game Ready Driver is the latest, Version 445.75, release date 03/23/2020.
-
x 1
-
x 1
Эта ошибка может быть вызвана разными причинами. Рекомендуем переустановить клиент игры.
| Если рекомендации по устранению ошибки вам не помогли, обратитесь в службу поддержки Planetside2 , при обращении в службу поддержки подробно опишите проблему и прикрепите файлы диагностики dхdiag и msinfo32 |
| Planetside2 имеет свои системные требования , пожалуйста, ознакомьтесь с ними. |
| Не оставляйте в комментариях неконструктивные сообщения, этот ресурс является игровой энциклопедией посвященной Planetside 2, пожалуйста, ознакомьтесь с политикой этой вики |
Маньяк
Регистрация
Адрес
Игра
Сервер
Ник
Гильдия
Инфо
19.06.2008
ТАГИИИИЛ >_<
PS2
Miller
ZergSquad
l1
Vanoob Engineer
Немного об ошибках
Нашел немного текста, в поиске не нашел, по-этому ногами не бить
G3 Error
Вашей текущей видеокарты недостаточно (походу имеется ввиду поддержка DX / шейдеров и так далее). Если обновление драйверов не поможет — нужна видеокарта новее.
G4 Error
Сервера временно недоступны для логина, подождите некоторое время.
G7 Error
У этой ошибки может быть множество причин:
♦ Проверьте диск на наличие свободного места. Очистите диск, чтобы было не менее 15 гигабайт свободного места.
♦ Установите игру заного. Переустановка игры может пофиксить некоторые файлы, которые были повреждены и препятствиют запуску игры.
G8 Error
Файлы игры повреждены. Переустановите игру.
G9 Error
Выйдите из игры и перезапустите лаунчер.
G10 Error
Проблема с персонажем. Свяжитесь со службой поддержки.
G11 & G12 Errors
У этих ошибок может быть множество причин. Временным решением может быть простая переустановка игры. Если игра не работает — свяжитесь со службой поддержки.
G13 Error
Обновите драйвера видеокарты.
G14 Error
Проблемы на сервере. Подождите несколько минут.
G15 & G16 Errors
Защита фаервола или антивируса препятствует запуску игры. Внесите игру в список исключений антивируса/фаервола (особенно launchpad.exe, awesomiumprocess.exe и planetside2.exe). Как внести игру в список исключении смотреть сдесь — http://help.station.sony.com/app/ans…tail/a_id/7515.
G17 Error
Обновите драйвера видеокарты.
G18 Error
Ошибка загрузки персонажа. Перезайдите в игру. Если ошибка повторяется — свяжитесь со службой поддержки.
G19 & G20 Errors
Нехватка памяти. Снизьте графические настройки (тени, текстуры, качество графики, итд.) в настройках графики.
G21 Error
Несколько файлов повреждены. Переустановите игру.
G22 Error
PlanetSide 2 не может найти нужные файлы для игры. Перезайдите в игру. Если это не поможет — переустановите игру.
G23 Error
Ошибка соединения для загрузки файлов. Перезайдите в лаунчер или переустановите игру.
G24 Error
Проблеа с запуском игрового видео. Обновите драйвера видеокарты с сайта производителя. Если это не поможет, возможно понадобится новая видеокарта(имхо бред).
G25 Error
Проблема с видеокартой. Обновите драйвера видеокарты и сайта производителя. Если это не поможет, возможно понадобится новая видеокарта. (также может появляться, если присутствует кириллица в пути установленной игры.)
G26 & G27 Errors
Ваш клиент игры устарел и нуждается в обновлении.
Когда я вижу убегающего от моего хила союзника, я добиваю его, и получаю больше опыта благодаря ресу, ибон#х убегать от медика 
／l、
ﾞ（ﾟ､ ｡ ７
l、ﾞ ~ヽ
じしf_, )ノ
Последний раз редактировалось cblpop_renamed_614681_16052022; 10.11.2012 в 22:04.
-
Sometimes the game suddenly crashes with a G12 error.
My laptop is i7-7700, GTX 1060 6GB, 16GB RAM, and the graphics driver is the latest version. -
When did this start to happen?
Did you try methods from Wiki to solve this problem?
«These errors can indicate a number of different issues. A common solution is simply uninstalling and reinstalling the game. Also, if you’re running the game through Steam, Steam should be run as an administrator. If this does not work, please contact Technical Support.» -
Same has been happening to me lately. I did just replace my motherboard. Of course I had to re- install the game. I tried wiki fix but still game crashes about 15 mins into playing. I also replaced my gtx 780 with a gtx 970. My system consists of i7 4790k msi gaming motherboard, gtx 970, 16gb x2 ram, watercooled system. Gonna try wiping it all and downloading the game again.
-
Team automatically gets reports about crashes, so they most probably know about it.
My game also crashes with G12 error, but only on PTS (before they closed it for test). Maybe it’s because I play with ultra graphics quality (custom-low on Live).
Crashes mostly happened when I minimized game while loading. -
I’ve found a fix for the G12 error. On nvidia, just install a previous graphics card game driver.
I’ve suspected this was the cause, since when I looked in my task manager: I realize that many games that crashed, could not use the GPU and closed out.
This worked for 4 other people I told this to.
-
Download a previous graphics driver version
-
Download a previous GPU driver version
-
What is your current version of Nvidia driver? And version of driver where G12 error happened?
-
I started having the same problem in the last few days. I reinstalled PS2 from Steam and updated to the latest version of Windows, but that didn’t keep the dreaded G12 error from showing up. Finally I ran the Nvidia GeForce Experience app and while looking for a way to roll back the current driver, I found a drop down menu with one choice: «Reinstall driver.» That fixed my problem and I’m back in the fight.
EDIT — I spoke too soon. It only worked once, and now it’s broken again. All I get is this unhelpful message:
Game Error G12
Malfunction:
We’ve encountered a problem. Please try again later.
-
Another interesting development happened today. I logged in to the Planetside 2 test server, and after an update loaded, I was able to play there with no problems. I suspect that someone may have forgotten to add the 3840 x 2160 display resolution into the mix, but fixed the problem on the test server. So I’m expecting that the next change to production will fix my problem. In the meantime, I can’t play.
I had to laugh when I got another «Game Error G12» message and happened to look up at the URL of that page. In HTML, using percent two zero for every space between words, the URL says «Your graphics device driver crashed or reset. Please ensure your graphics drivers are up to date (Cb887a0005)» My NVIDIA GeForce Game Ready Driver is the latest, Version 445.75, release date 03/23/2020.
-
x 1
-
If the game crashes you will get directed to an internet page with one of the following error codes.
| Error | Description |
| G2 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G3 Error | Video card may be insufficient. If updating the video card drivers doesn’t work a new video card may be necessary. If the error persists, please contact Technical Support. |
| G4 Error | There is a temporary issue with the game servers that prevents players from logging in. Please wait a few minutes and try again. If the error persists, please contact Technical Support. |
| G7 Error | This error can have multiple causes. Check disk space. Clear some space until at least 15GB are available. Uninstall and reinstall the game. A reinstall will fix any corrupted files that can keep the game from running. If the error persists, please contact Technical Support. |
| G8 Error | A game file is corrupt. Uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G9 Error | Log out of the game and the LaunchPad, then reopen the LaunchPad and log in again. If the error occurs repeatedly, a full uninstall and reinstall of the game may be required. If the error persists, please contact Technical Support. |
| G10 Error | There is an issue with your character. Please contact In-Game Support. |
| G11 Error | These errors can indicate a number of different issues. A common solution is simply uninstalling and reinstalling the game. Also, if you’re running the game through Steam, Steam should be run as an administrator. If this does not work, please contact Technical Support. |
| G12 Error | |
| G13 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G14 Error | There is a temporary issue with the game servers. Please wait a few minutes and try again. If the error persists, please contact Technical Support. |
| G15 Error | A firewall or virus protection program is preventing PlanetSide 2 from running. Set any firewalls and antivirus programs to allow PlanetSide 2,(specifically launchpad.exe, awesomiumprocess.exe and planetside2.exe. Find the steps to allow the game to bypass your protection programs here. If the error persists, please contact Technical Support. |
| G16 Error | |
| G17 Error | Update your video card drivers. If the error persists, please contact Technical Support. |
| G18 Error | Your character failed to load. Please log out and log in again. If this doesn’t work please contact In-Game Support. |
| G19 Error | Your computer may be out of memory. Turn down the game’s graphics settings (shadows, textures, graphics quality, etc.) via the in-game Settings menu. If the error persists, please contact Technical Support. |
| G20 Error | |
| G21 Error | Certain files have been corrupted. Uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G22 Error | PlanetSide 2 cannot find certain files needed to play. Log out then log in again. If this doesn’t work, uninstall and reinstall the game. If the error persists, please contact Technical Support. |
| G23 Error | There was a connection issue when downloading the needed files. Log out and log in again, or retry uninstalling and reinstalling the game. If the error persists, please contact Technical Support. |
| G24 Error | There was an issue starting the game’s video. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be required. If the error persists, please contact Technical Support. |
| G25 Error | This is a very common error and indicates that there was an issue accessing your video card. Update your video card drivers from the manufacturer’s website. If that doesn’t work a new video card may be needed. Find out your video card details by entering «dxdiag» in Run Commands. |
| G26 Error | Your game client is out of date and needs to be patched. If the error persists, please contact Technical Support. |
| G27 Error | |
| G30 Error | The client failed to receive a session ID from the server. These errors are usually isolated incidents and should not be recurring. Simply close the client and open it again. If you continue to receive the error contact Technical Support. |
| G37 Error | This indicates a connection issue with the Login Server. Please try these troubleshooting steps to resolve the problem. Contact support if you can’t fix the problem using these steps. |
| G99 Error | There is an issue connecting to the login server. The servers may be down for maintenance or game updates. Please wait a few minutes and try again a
little later. Be sure to check the forums for announcements on planned server shutdowns and estimated downtimes. If there has been no notification of a server shutdown, validate your game files from the LaunchPad and make sure that Planetside 2.exe, |
G10 Error Code[]
- Start the Planetside 2 game launcher
- Click the Advanced tools/settings menu (blue wrench icon above the loading bar)
- Click on «Validate Game Assets» in the left panel
- Click the «Validate» button
- Please wait as this process may take several minutes
G15/G37 Error Codes[]
Here are ports that the game uses so that you can update your routers/port forwards to successfully play the game.
Launchpad, Patching, and our Web site/web stats are on the standard ports. Voicechat is a SIP based application, that can change and be dynamic. The standard ports and initial SIP request will be made on:
| Name | Protocol | Ports |
|---|---|---|
| HTTP | TCP | 80 |
| HTTPS | TCP | 443 |
The PlanetSide 2 Game Client uses the following for login, character select, and the worlds/zones:
| Protocol | Ports |
|---|---|
| UDP | 20040 — 20199 |
The actual voice communication is currently on (This can change dynamically):
| Protocol | Port |
|---|---|
| UDP | 5062 |
However please take note that the voice server is dynamic, it could change ports, but that port information will be relayed through the proxy on port HTTPS (TCP-443).
So in summary, make sure the following are opened (Outbound), and if you are having difficulties make sure you have port forwards enabled for the UDP ports:
| Name | Protocol | Ports |
|---|---|---|
| HTTP | TCP | 80 |
| HTTPS | TCP | 443 |
| UDP | 20040 — 20199 | |
| UDP | 5062 |