Ошибка gpu в davinci resolve

Открываю проект в DaVinci Resolve 16.2.8, он открывается, но появляется окошко с сообщением об ошибке:

The GPU failed to perform image processing because of an error.
Error Code: 209.

Накануне я обновил DaVinci Resolve. Скорее всего из неё обрали поддержку CUDA (в моём случае минимум Compute Capability of 3.0).
Посмотрел логи:
«C:UsersDenisAppDataRoamingBlackmagic DesignDaVinci ResolveSupportlogsResolveDebug.txt»
Там была такая запись:

[0x0000323c] | GPUManager           | INFO  | 2021-02-04 13:33:04,843 | Flushing GPU memory...
[0x0000323c] | DVIP                 | ERROR | 2021-02-04 13:33:04,845 | C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:226: CUDA error cudaErrorNoKernelImageForDevice (209)
[0x0000323c] | GPUManager           | ERROR | 2021-02-04 13:33:04,851 | Exception caught while running GPU algorithms:
[0x0000323c] | DVIP                 | ERROR | 2021-02-04 13:33:04,851 | 
DVIP Exception: At position C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:226
 - API: CUDA
 - API Error Code: cudaErrorNoKernelImageForDevice (209)

Как всегда для решения подобной проблемы у пользователя аж 3 варианта:
1. Купить видео-карту помощнее
2. Установить старую версию DaVinci (16.2.6)
3. Переключить режим работы программы на OpenCL:
▶ ▶
GPU Processing Mode = OpenCL

Придётся воспользоваться вторым вариантом, т.к. вариант (3) почему-то замедляет производительность программы (судя по некоторым отзывам, хотя по идее не должен), а тратить деньги на новую видюху я не хочу. К тому же сейчас из-за ажиотажа вокруг майнинга криптовалют, видео-карты стоят нереальных денег.
Текущий драйвер NVIDIA GeForce: 461.40.
Попробовал драйверы:
461.09 — проблема не решилась
460.89 — аналогично
460.79 — та же ошибка при открытии проекта
457.61 — увы
457.30 — не сработало
457.09 — ошибка осталась
456.71 — нет
456.55 — тоже нет
456.38 — и этот драйвер не сработал.

Таким образом рекомендация с форума, в которой предлагалось попробовать старый драйвер, мне не помогла.

Зато проблема решилась установкой DaVinci Resolve версии 16.2.6.005

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DenTNT

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PierreS

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PierreS

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Thu Sep 17, 2020 9:01 pm

Hello All,

I just upgraded to 16.2.7 and now have an error when opening a project

I receive the following message

The GPU failed to perform image processing because of an error
Error coder 209

The project opens, I can see the timeline, but not image or video.

Attached are the NFO, Dxdiag and logs

HP Z620 / 2x E5-2690 / 64GB RAM — Nvidia GeForce GTX Titan with the latest drivers ( 9/14/2020 )

Thanks :)

Attachments
Z620.zip
Log + NFO + DxDiag
(263.43 KiB) Downloaded 567 times

Last edited by PierreS on Sat Sep 19, 2020 3:28 pm, edited 2 times in total.

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PierreS

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PostThu Sep 17, 2020 10:05 pm

OK —

Saw the post from Charles Bennett stating that

With the latest version of Resolve requiring nVidia GPUs to have a minimum Compute Capability of 5 (instead of 3) for CUDA 11, you can check your GPU here.https://developer.nvidia.com/cuda-gpus

I guess my old Titan is now completely obsolete :(

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Dwaine Maggart

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PostThu Sep 17, 2020 10:31 pm

Install the current NVIDIA 456.38 driver for your Titan GPU.

Dwaine Maggart
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p.sudakovs

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PostThu Sep 17, 2020 11:29 pm

Hello!

The same here: tested a couple of driver versions (with full DDU procedure) — no luck. 16.2.6 works fine. Tested @ working from home environment so forgive the grandpa GTX 780.

2020-09-18 02_12_05-Window.png
2020-09-18 02_12_05-Window.png (10.57 KiB) Viewed 50111 times
2020-09-18 02_17_12-System Information.png
2020-09-18 02_17_12-System Information.png (11.82 KiB) Viewed 50111 times

In the log file there is something like this:

Code: Select all
[size=85][0x0000097c] | DVIP                 | ERROR | 2020-09-18 02:12:01,571 |
DVIP Exception: At position C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:299
 - API: CUDA
 - API Error Code: cudaErrorNoKernelImageForDevice (209)
 - Call stack:
      0: 00007FF71F6D09ED

      1: 00007FF71F52361C

      2: 00007FF7200CA910

      3: 00007FF71FC50A93

      4: 00007FF71F851FDC

      5: 00007FF71CBF68FF

      6: 00007FF71CABD0B1

      7: 00007FF71CADA2B8

      8: 00007FF71C84DD78

      9: 00007FF71C854BC5

     10: 00007FF71C851059

     11: 00007FFDB01BB70E

     12: 00007FFDB5524F7F

     13: 00007FFDB5525126

     14: 00007FFDCD316FD4

[0x0000097c] | GPUManager           | INFO  | 2020-09-18 02:12:01,571 | Flushing GPU memory...
[0x0000097c] | DVIP                 | ERROR | 2020-09-18 02:12:01,583 | C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:299: CUDA error cudaErrorNoKernelImageForDevice (209)
[0x0000097c] | GPUManager           | ERROR | 2020-09-18 02:12:01,586 | Exception caught while running GPU algorithms:
[0x0000097c] | DVIP                 | ERROR | 2020-09-18 02:12:01,586 |
DVIP Exception: At position C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:299
 - API: CUDA
 - API Error Code: cudaErrorNoKernelImageForDevice (209)
 - Call stack:
      0: 00007FF71F6D09ED

      1: 00007FF71F52361C

      2: 00007FF7200CA910

      3: 00007FF71FC50A93

      4: 00007FF71F851FDC

      5: 00007FF71CBF68FF

      6: 00007FF71CABD0B1

      7: 00007FF71CADA2B8

      8: 00007FF71C84DD78

      9: 00007FF71C854BC5

     10: 00007FF71C851059

     11: 00007FFDB01BB70E

     12: 00007FFDB5524F7F

     13: 00007FFDB5525126

     14: 00007FFDCD316FD4

Urgent message: The GPU failed to perform image processing because of an error.||Error Code: 209.
[/size]

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iannicholson

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PostFri Sep 18, 2020 12:30 am

I’m having problems too!

Suddenly, it’s no longer recognising CUDA on my GTX670 — has been working fine all along up until now!

Already downloaded latest driver, but will only run in OpenCL mode.

What gives?

Jim Simon

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PostFri Sep 18, 2020 12:33 am

The 670 is too old.

Look to pick up a new 3000 series card.

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PostFri Sep 18, 2020 12:56 am

Dwaine Maggart wrote:Install the current NVIDIA 456.38 driver for your Titan GPU.

Thank you Dwaine,

I did that and still experience the issue.

At this time, as a workaround, I changed the preference for ‘Memory and CPU’ to use OpenCL instead of AUTO.

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Dwaine Maggart

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PostFri Sep 18, 2020 6:31 am

Minimum CUDA Compute Capability for CUDA 11 is 3.5 (not 5.0 as has been stated elsewhere). Your Titan has 3.5, so it would be expected to work.

I’ll try to dig up a Titan card tomorrow and see what results I get.

Dwaine Maggart
Blackmagic Design DaVinci Support

PierreS

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PostFri Sep 18, 2020 1:59 pm

Dwaine Maggart wrote:Minimum CUDA Compute Capability for CUDA 11 is 3.5 (not 5.0 as has been stated elsewhere). Your Titan has 3.5, so it would be expected to work.

I’ll try to dig up a Titan card tomorrow and see what results I get.

Thank you Dwaine, I really appreciate the clarification and your your efforts

I will not downgrade at this time, just run in OpenCL so Let me know if you need anything else from me.

Thanks again

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harryvanlamoen

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PostFri Sep 18, 2020 7:30 pm

Same here . Worked fine in 16.2.6 but since i installed 16.2.7 I get the 209 error
Black design should come up quickly with an update. This is ridiculous.

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Dwaine Maggart

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PostFri Sep 18, 2020 8:46 pm

We are aware of the issue with CUDA Compute Capability 3.5 cards, like Titan and K6000.

It’s being looked into. Hopefully a fix will be available soon.

Dwaine Maggart
Blackmagic Design DaVinci Support

PierreS

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PostFri Sep 18, 2020 8:56 pm

Dwaine Maggart wrote:We are aware of the issue with CUDA Compute Capability 3.5 cards, like Titan and K6000.

It’s being looked into. Hopefully a fix will be available soon.

Thank you very much for the quick return :)

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harryvanlamoen

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PostFri Sep 18, 2020 9:04 pm

PierreS wrote:

Dwaine Maggart wrote:We are aware of the issue with CUDA Compute Capability 3.5 cards, like Titan and K6000.

It’s being looked into. Hopefully a fix will be available soon.

Thank you very much for the quick return :)

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Dwaine Maggart

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PostSat Sep 19, 2020 1:49 am

The 16.2.7 version you currently have is build 008, as seen in About DaVinci Resolve.

If you download 16.2.7 now, you’ll get build 010, which should address the CUDA 209 error issue.

People that have the check for updates turned on should also get an update notification for this new build.

On Windows, you can install the new build 010 version over top of the 008 version. There is no need to uninstall Resolve first, to install this update.

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mastergoo

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PostSat Sep 19, 2020 9:37 am

Still 209 error on Titan with 456.38driver under win7-64bit (16.2.7 sept17).

PierreS

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PostSat Sep 19, 2020 3:28 pm

Dwaine Maggart wrote:The 16.2.7 version you currently have is build 008, as seen in About DaVinci Resolve.

If you download 16.2.7 now, you’ll get build 010, which should address the CUDA 209 error issue.

WOW !! This is amazingly fast !

Downloaded — installed and tested ! It works for me :)

Thank you !

( BTW — since I will not need to upgrade my video card now — I will put my $$ in a dongle )

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maumoreno2001

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PostSat Sep 19, 2020 5:05 pm

PierreS wrote:

Dwaine Maggart wrote:The 16.2.7 version you currently have is build 008, as seen in About DaVinci Resolve.

If you download 16.2.7 now, you’ll get build 010, which should address the CUDA 209 error issue.

WOW !! This is amazingly fast !

Downloaded — installed and tested ! It works for me :)

Thank you !

( BTW — since I will not need to upgrade my video card now — I will put my $$ in a dongle )

Well, I just installed the 16.2.7 Build 010 and I still have the same error and problem. I have a GTX 980. Not fixed at all

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PostSun Sep 20, 2020 1:47 am

PierreS wrote:OK —

Saw the post from Charles Bennett stating that

With the latest version of Resolve requiring nVidia GPUs to have a minimum Compute Capability of 5 (instead of 3) for CUDA 11, you can check your GPU here.https://developer.nvidia.com/cuda-gpus

I guess my old Titan is now completely obsolete :(

The link cited above does not include all cards. My notebook has a GTX 1660 ti. It is not on the list but from other sources it appears that it may have a compute capability of 7.x.

My desktop GTX 1050 ti is also not on the list but the base 1050 is listed at 6.1.

The release notes should always be included in the zip file that can be downloaded for each version, and not just the installation EXE.

It is a real PITA to have to Google multiple places to get the needed information. Those who have older cards need to know IN ADVANCE what is the last Resolve version they should hang with before downloading 1.63 GB files, trying to install, only to find out later that the hardware that was OK with their previous version is no longer.

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Driver version 528.24
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Dwaine Maggart

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PostSun Sep 20, 2020 2:09 am

The CUDA Wiki generally has those few cards that aren’t on the NVIDIA developer site list.

https://en.wikipedia.org/wiki/CUDA

And yes, the 1660 is 7.5 capable.

And the 1050Ti is 6.1 capable.

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gtempleman

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PostSun Sep 20, 2020 5:03 am

Dwaine Maggart wrote:The CUDA Wiki generally has those few cards that aren’t on the NVIDIA developer site list.

https://en.wikipedia.org/wiki/CUDA

And yes, the 1660 is 7.5 capable.

And the 1050Ti is 6.1 capable.

Dwaine, that is my point. The list in the link posted for people to check is not complete. I had already pretty much figured out that my hardware was OK. But it is the recurring threads like this, started by people having problems, that illustrate the lack of clear and concise information. What percentage of users (especially newbies) even know the CUDA wiki exists or would think to consult it prior to installing the software or an update?

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georgegg

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PostSun Sep 20, 2020 6:51 am

Dwaine Maggart wrote:The CUDA Wiki generally has those few cards that aren’t on the NVIDIA developer site list.

https://en.wikipedia.org/wiki/CUDA

And yes, the 1660 is 7.5 capable.

And the 1050Ti is 6.1 capable.

Ah thanks for this fix I was having issues with this yesterday with my 1660ti. Will have to finish my current project on 16.2.6 and then upgrade again.

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X-Raym

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PostMon Sep 21, 2020 1:09 pm

Still have this issue,

DaVinci 16.2.7 last update,
GeForce 680 GTX…

What can I do ?

My DaVinci Resolve Scripts: https://github.com/X-Raym/DaVinci-Resolve-Scripts
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PostMon Sep 21, 2020 3:30 pm

X-Raym wrote:Still have this issue,
DaVinci 16.2.7 last update,
GeForce 680 GTX…
What can I do ?

The GTX 680 has a compute capability of 3.0, and will not support CUDA 11.
So you have 3 options:

1. upgrade your video card
2. downgrade to 16.2.6
3. run in OpenCL mode

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PostTue Sep 22, 2020 2:09 am

But OpenCL will be much slower.

Don’t approach DR with your preconceptions from another NLE.
Many features are better, some worse, most are different.

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and
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PostTue Sep 22, 2020 12:07 pm

Hello, I have a similar problem with an RTX 2060 in my Asus Zenbook Pro Duo. The latest Nvidia driver (456.38) seems to break my installation so I had to roll back to 442.23.

Meanwhile, Resolve Studio 16.2.7 doesn’t seem to thing my RTX 2060 supports CUDA anymore. I did download the latest build.

No dice. See below.

Image
Image
Image

Rolling back to Resolve Studio 16.2.6 works fine:

Image

Thanks,
Leonard French
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Dwaine Maggart

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PostTue Sep 22, 2020 4:51 pm

Resolve 16.2.7 will NOT properly work with that driver. The driver has to be minimum 452.06.

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X-Raym

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PostWed Sep 23, 2020 11:59 am

1. upgrade your video card
2. downgrade to 16.2.6
3. run in OpenCL mode

Many thanks for this,

At least the OpenCL mode allow to check my projects,
for sure better performance would need GPU upgrade (and motherboard, ram, CPU to goes with it, as 680GTX is previous gen). That would be a bit pricey for now…

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PostSat Oct 10, 2020 4:04 pm

Updated to 16.2.7 I have a GTX670 and got the same error code 209. Updated to latest Nvidia firmware 456.71, I’m now getting a error code 98. Can anyone help

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Dwaine Maggart

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PostMon Oct 12, 2020 4:13 pm

The GTX670 does not support CUDA 11, therefore is not a good fit for Resolve 16.2.7 and higher.

None of the GTX600 series cards support the minimum required Compute Capability of 3.5, therefore none of them will work in CUDA mode with 16.2.7 and higher.

They will run in OpenCL mode, but poorly.

Either stay at 16.2.6 or update the GPU.

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Barnsy

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PostWed Oct 14, 2020 1:00 pm

209.png
Error209
209.png (5.29 KiB) Viewed 47089 times

Same issue for me, updated to latest NVIDIA driver 456.71

GTX 760

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Dwaine Maggart

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PostWed Oct 14, 2020 6:34 pm

The GTX760 does not support CUDA 11.

It has Compute Capability 3.0. The GPU needs to support 3.5 or higher for CUDA 11.

Dwaine Maggart
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PostFri Oct 16, 2020 12:19 am

I had the same problem using my Nvidia GTX 1080. I upgraded to the latest Nvidia driver (456.71) but still no luck. I tried OpenCL mode and it works but runs glacially. Do I have no alternative but to downgrade Studio to below 16.2.7?0

If so that is tremendously disappointing. If an update doesn’t fix this soon I will have to stop recommending Resolv and start looking for a replacement. I can’t imagine being frozen on one specific version forever due to this problem. Surely you have a solution coming? I am NOT going to upgrade my GPU for this software and imagine hardly anyone else will either.

Thanks very much,
Nathan Hoover

PostFri Oct 16, 2020 1:27 am

nhoover wrote:I had the same problem using my Nvidia GTX 1080. I upgraded to the latest Nvidia driver (456.71) but still no luck. I tried OpenCL mode and it works but runs glacially. Do I have no alternative but to downgrade Studio to below 16.2.7?0

If so that is tremendously disappointing. If an update doesn’t fix this soon I will have to stop recommending Resolv and start looking for a replacement. I can’t imagine being frozen on one specific version forever due to this problem. Surely you have a solution coming? I am NOT going to upgrade my GPU for this software and imagine hardly anyone else will either.

Thanks very much,
Nathan Hoover

GTX 1080 is a CUDA 6.x capable so ok in this regard. (3.5 needed) so its likely a driver selection issue.

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Dwaine Maggart

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PostFri Oct 16, 2020 3:13 am

In the Resolve Help menu, select «Create Diagnostics Log on Desktop»

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

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nhoover

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PostFri Oct 16, 2020 6:46 pm

Thanks — I actually downgraded to 16.2.6 in order to complete my project — it worked fine as before. If I have a chance to try again, I’ll definitely follow your steps and post the results.

SimonBrown

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PostThu Oct 22, 2020 9:33 am

I am hitting this problem too, can you advise?
I have a Quadro K4200 GPU and the latest driver form Nvidia: 452.39
Is a fix going to be forthcoming or do I need to downgrade to 16.2.6?
I cannot afford to dump a very good and expensive Quadro card so I hope there will be a fix…?

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Dwaine Maggart

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PostThu Oct 22, 2020 4:16 pm

The K4200 has CUDA Compute Capability 3.0. Minimum requirement for CUDA 11 support is 3.5

So your card is not going to work with Resolve 16.2.7 or higher. Unless you run it in OpenCL mode, which will work poorly.

Dwaine Maggart
Blackmagic Design DaVinci Support

SimonBrown

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PostThu Oct 22, 2020 4:41 pm

Ouch, that wasn’t what I wanted to hear. I guess that means I am stuck with 16.2.6 from now on. :(

SimonBrown

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PostMon Nov 09, 2020 4:09 pm

I have searched the Nvidia site and I cannot find any reference to CUDA Compute Capability or even values such as «CUDA 11». There is plenty about CUDA cores or memory bandwidth but where on earth can I find out which Nvidia GPUs have a specific CUDA level which are now compatible with 16.2.7 or even Resolve 17 which is imminent? There really needs to be a Table of GPU level/performance somewhere. Where can I get this information? Thanks.

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Dwaine Maggart

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PostMon Nov 09, 2020 11:22 pm

https://en.wikipedia.org/wiki/CUDA

Your GPU has to have Compute Capability 3.5 or higher, to support CUDA 11.

Dwaine Maggart
Blackmagic Design DaVinci Support

roadrunner

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PostTue Nov 10, 2020 3:35 am

Dwaine Maggart wrote:https://en.wikipedia.org/wiki/CUDA

Your GPU has to have Compute Capability 3.5 or higher, to support CUDA 11.

I do appreciate Dwaine’s clear statements and the link above.

I had a dual GPU system with one card at 3.0 (Quadro 4200) and one at 3.5 (Quadro K5200). After getting this issue I removed the K4200.

Separately I had an issue of no video on program output in 16.2.7. I had to downgrade to 16.2.6 because of this and the GPU error. However after removing the K4200 I have upgraded to 16.2.7 again and find there is no issue.

I am now running only the Quadro K5200 with driver version 452.57 and so far, so good.

However I am aware that with CUDA compute 3.5 being the minimum, the writing is on the wall and I will need to look at moving up in hardware. ;)

System 1: Dell Precision 7810, Dual Xeon 2620, 72GB RAM, GeForce 1080ti 11GB, Win10 pro, Resolve Studio 17.4.
System 2: Custom build Intel i7-12700K, 64GB RAM, GeForce 1080ti 11GB, Ubuntu 22.04, Resolve Studio 17.4.

SimonBrown

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PostTue Nov 10, 2020 10:14 am

I can’t quite believe I have to plough through a massive Wikipedia post to get this information I need.
It’s also hugely disappointing that a K4200 can’t be supported any more.
I’ll have to stick with 16.2.6.

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Dwaine Maggart

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PostTue Nov 10, 2020 10:29 am

Ctrl-f to bring up a find window to easily find your GPU on the CUDA Wiki.

If that’s not to your liking, use the NVIDIA site for this info. Be aware it takes more effort than the Wiki, and doesn’t always have the odd GPU listed:

https://developer.nvidia.com/cuda-gpus

Dwaine Maggart
Blackmagic Design DaVinci Support

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pascar1973

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PostThu Nov 19, 2020 9:21 pm

hi Dwaine,

many thanks for your help as usual.

I have a licensed Studio v. 16.2.7.010 on a setup with a Quadro K2000 with computing level 3.0 that should supports up to CUDA 9.2. I could downgrade Resolve to a previous release, but can’t find a way to download an old Studio.

Is there anyway for me to enable CUDA processing without buying new hardware?

Thanks.

Uli Plank

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PostFri Nov 20, 2020 1:20 am

Just scroll down on the support page and you’ll find older versions reaching far back.

Don’t approach DR with your preconceptions from another NLE.
Many features are better, some worse, most are different.

Resolve Studio 18.1.2, MacOS 12.6.2
MacBook M1 Pro, 16 GPU cores, 32 GB RAM
and
iMac 2017, Radeon 580, 32 GB RAM
Speed Editor

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Dwaine Maggart

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PostFri Nov 20, 2020 6:50 pm

As Uli pointed out, go here:

https://www.blackmagicdesign.com/suppor … and-fusion

All Resolve versions back to 10.1.5 are available.

There is no way to make CUDA work with your GPU in Resolve version 16.2.7 or higher.

Either update the GPU, or use Resolve 16.2.6 or earlier.

Dwaine Maggart
Blackmagic Design DaVinci Support

Conner John

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PostSat Nov 21, 2020 1:43 am

Im getting the same error (But with code 219) in resolve 17.
Pretty simple fusion comp (Just masks and transform nodes with keyframes).

The compute power of GPU is 7.5 (Rtx 2070) and I have updated all the drivers.

Other specs:
i9-9900k
64gb RAM
Windows 10

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pascar1973

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PostSun Nov 22, 2020 11:23 am

Dwaine Maggart wrote:As Uli pointed out, go here:

https://www.blackmagicdesign.com/suppor … and-fusion

All Resolve versions back to 10.1.5 are available.

There is no way to make CUDA work with your GPU in Resolve version 16.2.7 or higher.

Either update the GPU, or use Resolve 16.2.6 or earlier.

Thanks a lot Dwaine! Superhelpful as usual.

It works a charm now using CUDA v.9.2 and Resolve 16.2.6.
I will stick to v.16.2.6 for the time being. Then at some point I will upgrade the hardware and switch over to v. 17.

Thanks.

Bernard74

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PostThu Nov 26, 2020 3:39 pm

Dwaine Maggart wrote:In the Resolve Help menu, select «Create Diagnostics Log on Desktop»

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

I have the same problem with V16.2.7.10 and 17.beta with error 219.
( files of V17 here:
dropbox.com/sh/1n241a5wn8je3bw/AACUGOrWoeApSexT4iu0jZyZa?dl=0)
my config:
mother card Microxtar Z730-A PRO (MS-7B48)
intel I5-8400 CPU @2.8Ghz
NVIDIA GeForce GTX 1050Ti pilote NVIDIA 27.21.14.5638 du 14/9/2020
W10 famille 64bits

How can I solve this issue?
Bernard

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Dwaine Maggart

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PostThu Dec 03, 2020 8:41 am

It looks like you are doing something in the project that requires more than the 4GB of GPU VRAM that you have.

Can you send a project export .drp of the Indon??sie commun 2 project, so we can see what’s going on in the project?

Dwaine Maggart
Blackmagic Design DaVinci Support

DaVinci Resolve от Blackmagic Design — популярный бесплатный видеоредактор, доступный на нескольких платформах. Однако некоторые пользователи сообщают, что DaVinci Resolve продолжает падать при редактировании видео.

В отличие от Adobe Premier Pro, популярный видеоредактор DaVinci Resolve лучше работает с системой с выделенным графическим процессором. Отсутствие которых может привести к случайным сбоям.

В этой статье мы рассмотрим несколько шагов по устранению неполадок, которые помогут вам навсегда решить проблемы сбоев DaVinci Resolve.

1. Изменить приоритет процесса

Решение DaVinci продолжает падать

  1. Убедитесь, что DaVinci Resolve запущен.
  2. Щелкните правой кнопкой мыши на панели задач и выберите «Диспетчер задач».
  3. Откройте детали
  4. Прокрутите вниз и щелкните правой кнопкой мыши Разрешить. исполняемый файл
  5. Перейдите в «Установить приоритет» и выберите «Высокий».

Вот и все. Попробуйте поработать над любым из ваших проектов и проверьте, решена ли проблема. Обратите внимание, что при каждом перезапуске DaVinci Resolve вам, возможно, придется устанавливать высокий приоритет.

2. Установите драйвер Nvidia Studio

Решение DaVinci продолжает падать

  1. Запустите опыт Nvidia GeForce.
  2. Нажмите на значок меню (три точки в правом верхнем углу).
  3. Выберите Студийный драйвер.
  4. GeForce Experience загрузит и установит драйвер Nvidia Studio.

Если у вас уже установлены драйверы Studio, попробуйте выполнить чистую установку.

Решение DaVinci продолжает падать

  1. Загрузите и установите программу удаления драйвера дисплея.
  2. Запустите инструмент и выберите графическую карту,
  3. Нажмите «Очистить» и перезапустите.
  4. После удаления загрузите последнюю версию драйвера NVIDA Studio.
  5. Запустите установщик и установите необходимые пакеты через выборочную установку.
  6. Перезагрузите компьютер и перезапустите DaVinci Resolve.

Драйвер Nvidia Studio также может вызывать сбои DaVinci Resolve. Попробуйте выполнить чистую установку драйверов, чтобы устранить проблемы.

Если вам нужно правильно установить этот драйвер Nvidia, не вызывая серьезных проблем, лучше попробуйте специальный инструмент обновления драйверов и эффективно установите или обновите любые драйверы на вашем ПК.

3. Какая версия DaVinci Resolve лучше всего подходит для предотвращения сбоев?

Начнем с наиболее распространенной причины сбоев DaVinci Resolve. DaVinci Resolve 15 был пронизан несколькими сбоями и ошибками, которые приводили к частым сбоям.

Эти сбои также происходили в системе, в которой было достаточно оборудования для запуска видеоредактора. Тем не менее, установка последней версии DaVinci Resolve 16, похоже, устранила многие проблемы с программным обеспечением.

Обновить DaVinci Resolve

Решение DaVinci продолжает падать при запуске

  1. Запустите приложение Разрешение.
  2. Щелкните DaVinci Resolve.
  3. Выберите Проверить наличие обновлений.
  4. Загрузите и установите все ожидающие обновления.

После установки перезапустите приложение и проверьте, решена ли проблема сбоя. Если нет, возможно, вам придется удалить, а затем переустановить последнюю версию, чтобы устранить проблему. Вот как это сделать.

Решение DaVinci продолжает падать при запуске

  1. Нажмите клавишу Windows + R.
  2. Введите appwiz. cpl и нажмите OK.
  3. В Панели управления выберите DaVinci Resolve.
  4. Нажмите «Удалить», а затем подтвердите действие.
  5. После удаления загрузите последнюю версию DaVinci Resolve отсюда.
  6. Запустите установщик и проверьте наличие улучшений.

4. Включите мультимониторинг IGPU

Davinci Resolve зависает

  1. Выключите компьютер.
  2. Нажмите кнопку питания, чтобы перезагрузить компьютер. При перезапуске начните нажимать клавишу настройки (F2) на клавиатуре, чтобы войти в BIOS.
    Примечание. Клавиша настройки обычно отображается на начальном экране. Обратитесь к руководству пользователя для вашего ноутбука или материнской платы (в случае настольного компьютера), чтобы найти ключ настройки.
  3. В меню BIOS откройте вкладку Advanced.
  4. Найдите IGPU Multi-Monitoring и убедитесь, что он включен.
  5. Сохраните изменения и выйдите.

5. Проверьте совместимость графического процессора

Отключить встроенный графический процессор

Davinci Resolve зависает

  1. Нажмите клавишу Windows + R.
  2. Введите devmgmt.msc и нажмите OK.
  3. В диспетчере устройств разверните раздел «Адаптер дисплея».
  4. Щелкните правой кнопкой мыши встроенный графический процессор Intel.
  5. Выберите Отключить устройство.
  6. Откройте DaVinci Resolve и проверьте, не возникают ли сбои по-прежнему.

Обновление графического процессора

Как обсуждалось ранее, DaVinci Resolve — это приложение, интенсивно использующее GPU. Для стабильной работы рекомендуется установить достойную дискретную видеокарту. Если у вас есть только интегрированный графический процессор Intel, самое время подумать о переходе на выделенный графический процессор.

Решение DaVinci продолжает давать сбой. Обычно это происходит из-за несовместимости драйвера графического процессора или ошибки в самом программном обеспечении. Выполните шаги один за другим, чтобы диагностировать и устранить проблемы, вызывающие сбои.


DaVinci Resolve 18 is a powerful video editing software, loved by professionals and beginners alike. It is well known for its advanced features and tools that enable users to edit and color correct their videos with ease. However, sometimes users face issues like the «Unable to Initialize GPU» error, which can be quite frustrating. This article will explore some simple and effective solutions to fix this problem and get you back to creating stunning videos in no time.

Windows Graphics Settings

Close DaVinci Resolve and open up your Windows settings. In your system settings, click on Display. From here, scroll down and select Graphics. Alternatively, you can search for Graphics Settings to get here.

Windows Settings > System > Display > Graphics

Find DaVinci Resolve Install Location

Configure which apps you allow your graphics card to support while running. Click on Browse, which will open up your File Explorer.

Graphics Settings > Browse

The default install location for DaVinci Resolve is in your main drive under Program Files > Blackmagic Design > DaVinci Resolve. Scroll down until you can find the Resolve.exe application.

Program Files > Blackmagic Design > DaVinci Resolve

If DaVinci Resolve is not installed in this location, search for DaVinci and select Open File Location for the app. In most cases, this will be the location of the DaVinci Resolve shortcut. Right-click the shortcut and select Open File Location again to get to the final install location for this app.

DaVinci Resolve > Open File Location

Change DaVinci Resolve 18 Graphics Preference

After adding the application to this list, click Options to change its Graphics preference to High performance. This will allow DaVinci Resolve to utilize your graphics card and fix the “unable to initialize GPU” error you are getting.

High Performance Graphics Preference

  • This error is usually caused by outdated or incompatible GPU drivers, incorrect graphics card settings, or insufficient graphics card memory.

  • If none of the solutions work, you may need to upgrade your graphics card to a more powerful and compatible one. Additionally, you can seek help from the official DaVinci Resolve community forums or contact their customer support for further assistance.

Most users get some sort of GPU issue or the other while working on DaVinci Resolve.

Sometimes you might face GPU (graphics card) related issues when…

You update Resolve to the latest version.

Or…

When you update the Nvidia drivers. Or it could be due to other reasons as well.

Today we’ll see how to fix these GPU related issues in DaVinci Resolve.

Without wasting time, let’s get started.


Is DaVinci Resolve GPU Intensive?

DaVinci Resolve is GPU intensive in the sense that the GPU does all the image processing heavy-lifting as per BlackMagic Design. Whereas other video editors rely heavily on CPU.

So DaVinci Resolve will naturally demand a good discrete GPU with a minimum of 2 GB onboard memory (4 GB and above is preferable).


Related Article:

How to Make DaVinci Resolve Use GPU (Helpful Tips!)


Most Commonly Used GPUs in DaVinci Resolve

Both Nvidia (CUDA) and AMD Radeon (OpenCL) are good. But the most commonly used GPUs come under Nvidia, for example:

  • GeForce GTX Series like 970, 1080, 1650 Ti. etc, – for Consumers
  • Quadro series – for Professionals
  • Tesla series – Data Center

Because of a lot of graphics card variants in Nvidia and Radeon, there arises a need to properly update your computer with the right version of drivers (to run the hardware).


Why does DaVinci Resolve Throw GPU Errors?

DaVinci Resolve usually throws GPU errors whenever there are any compatibility issues with the graphics card, video driver and the version of DaVinci Resolve.

Hence it is very important for you to check whether your graphics card is supported, whether you have the latest or reliable version of video driver (like Nvidia Studio driver) and the latest or stable Resolve.

Though you don’t have control over the DaVinci Resolve software, you can make sure you have the right GPU with the correct video driver installed.


Some of the most common GPU issues faced in DaVinci Resolve are:

  • GPU Configuration Warning
  • Unsupported GPU processing mode
  • GPU Error – like “Davinci resolve gpu failed to perform image processing error 702”
  • GPU Memory Full

Related Article:

GPU & DaVinci Resolve (9 Things Most Beginners Don’t Know)


GPU Configuration Warning, Unsupported GPU Processing Mode & GPU Failed to Perform Image Processing Error

The GPU configuration warning will say “DaVinci Resolve is using OpenCL for image processing because the installed Nvidia driver does not support CUDA 11.0…“.

Starting from DaVinci Resolve version 16.2.7 and afterwards (including version 17), BlackMagic has come up with a minimum requirement for hardware GPU types and Nvidia drivers (Mac, Windows and Linux).

OS GPU Hardware Type Minimum Nvidia Driver Version
MacOS 10.14.6 Mojave Metal or OpenCL 1.2
Windows 10 Creators Update CUDA 11.0 or OpenCL 1.2 451.82
Linux CentOS 7.3 CUDA 11.0 or OpenCL 1.2 450.51.06

The table clearly tells that for Windows, your Nvidia GPU (graphics card like GeForce GTX 1650) should support CUDA 11.0.

In other words…

Your Nvidia GPU should have a minimum compute capability of 3.5 and a minimum Nvidia driver version of 451.82.

(If you think it is too technical, just hang on. Just have your GPU name ready for the next step).

How to Check your Nvidia GPU Card is Supported by DaVinci Resolve?

  • Navigate to Wikipedia GPU CUDA Support List.
  • Search for your GPU card by pressing “Ctrl + F”.
  • After locating your card, check the first column “Compute Capability (version)“.
  • The Compute capability version should be equal to or greater than 3.5.
  • If it is less than 3.5, Resolve won’t support your GPU card for versions after 16.2.7 (including version 17).

You can also check the compute capability from Nvidia website as well.

If the “compute capability” for your card is greater than 3.5, there is nothing for you to do.

But if it is less than 3.5, then you won’t be able to use CUDA in Resolve.

Instead you’ll have to go to the menu “DaVinci Resolve” -> “Preferences” -> “System” -> “Memory and GPU” -> “GPU Configuration” -> against “GPU Processing Mode” uncheck “Auto” and select “OpenCL” instead of CUDA.

If “OpenCL” doesn’t improve the performance, then keep the option as CUDA.

Go to Nvidia Driver Downloads, and select your graphics card from the list, search and download the appropriate driver and install it.

See if this improves your situation.

If you still have issues, then probably you might need to upgrade your graphics card (whose compute capability is more than 3.5).

Or roll back to previous versions of DaVinci Resolve (like 16.2.6) to check your existing card is getting supported in Resolve or not.


My GPU card is Eligible But Still Resolve Says It Is Un-Supported

If your graphics card has a compute capability of over 3.5, and Resolve says it’s unsupported, then you need to update your Nvidia driver version to a newer one.

For Windows, the minimum driver version is 451.82.

For Linux CentOS, the minimum driver version is 450.51.06.

Go to the Nvidia Driver Downloads, select your graphics card from the list, search and download the appropriate driver and install it.

DaVinci Resolve GPU Memory Full

When you work on high resolution footage like 4K UHD in a 4K timeline and do a lot of image processing like color grading, OFX plugins, Fusion effects, etc, Resolve might throw “GPU Memory is Full” error.

I get this error when I click on Fusion tab (after applying effects, transitions to the clips).

There is so much image processing happening that your Nvidia GPU might not have sufficient memory to handle them all.

Or…

When the GPU Processing Mode is set to “Auto” (which results in “OpenCL” being selected instead of “CUDA”).

Here’s how to fix the DaVinci Resolve GPU Memory Full issue in DaVinci Resolve 17:

  • Go to the menu “DaVinci Resolve” -> “Preferences” -> “System” -> “Memory and GPU” -> “GPU Configuration” -> against “GPU Processing Mode” uncheck “Auto” and select “CUDA” instead of “OpenCL”.
  • Against “GPU Selection”, uncheck “Auto” and manually select the available Nvidia card in your system.
  • Restart DaVinci Resolve.

This should get rid of the error.

If the above fix doesn’t work, then try this work-around:

  • Try to reduce the timeline resolution to 1920 x 1080p (if you were using 4K UHD = 3840 x 2160), by clicking on the “Project Settings” (bottom right hand corner cog wheel).
  • Click on “Master Settings” -> “Timeline Resolution” -> “1920 x 1080 HD” or “1280 x 1080 HD”. (Before delivering, you have the option to render in 4K UHD).

If after doing all the above, if you still have issues with your GPU, then either update Resolve to the latest version or roll back to the previous version.

Most probably the latest version should have bug fixes and could support your GPU without any issues.


Still facing issues?

Then click on this link to generate log files and share it in the BlackMagic forum (scroll to this section “The Last Step – Getting Help from BlackMagic Design Support Staff”)


You may be also interested in the below posts:

  • Set up DaVinci Resolve 18 the Right Way (& Fix Issues)
  • (How to Troubleshoot): DaVinci Resolve Keeps Crashing!
  • Tips to Save Your Precious Work in DaVinci Resolve (IMPORTANT!)
  • 6 Ways to Fix DaVinci Resolve Media Offline Issue [NEW]
  • 14 Ways to Fix DaVinci Resolve Not Opening Issue

Source:

BlackMagic Forum

  • Message

EllJHx

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  • Joined: Mon Dec 14, 2020 4:19 pm
  • Real Name: Elliot Haynes

PostMon Dec 14, 2020 4:35 pm

So after launching Davinci Resolve 17, I am greeted with this message «Unsupported GPU Processing Mode.»

Unsupported GPU Processing Mode.png
Unsupported GPU Processing Mode
Unsupported GPU Processing Mode.png (12.06 KiB) Viewed 23269 times

I then press «Update Configuration» and do some searching around the settings, only to discover «GPU, Unknown not supported.»

GPU Unknown not supported.png
GPU Unknown not supported
GPU Unknown not supported.png (26.17 KiB) Viewed 23269 times

How do I fix this because I need to be able to use the software again. I’ve never had a problem in the past and I don’t know what to do. I’ve tried different drivers, different versions of Resolve, still nothing. Need help ASAP.

System Specs:
i5 8600k
RTX 2070 Super
16GB RAM

PostTue Dec 15, 2020 9:21 am

Same thing on Davinci Resolve 17 Beta 4 and 5 with GTX 1080. Latest drivers (Studio 457.30 and 460.79) both «clean install» and restart on Win 10…

Attachments
1080 not supported 457.30.png
GTX 1080 Not supported
1080 not supported 457.30.png (19.35 KiB) Viewed 23250 times

Pavel L

PostTue Dec 15, 2020 9:44 am

Please post a link to your NFO and logs as detailed in the FAQs.

DaVinci Resolve Product Manager

PostTue Dec 15, 2020 10:21 am

Please also try setting the processing mode manually to CUDA to see if that helps, and consider _clean_ installing the Nvidia drivers.

EllJHx

  • Posts: 6
  • Joined: Mon Dec 14, 2020 4:19 pm
  • Real Name: Elliot Haynes

PostTue Dec 15, 2020 5:00 pm

Peter Chamberlain wrote:Please post a link to your NFO and logs as detailed in the FAQs.

dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

richards

  • Posts: 75
  • Joined: Sun Nov 22, 2020 7:47 pm
  • Real Name: Richard Sim

PostTue Dec 15, 2020 7:52 pm

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There’s something really broken with your Nvidia drivers — they’re not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don’t remember options that’d affect this however)? Have you tried doing a clean install (there’s a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

HW: AMD Ryzen 9 3900X, 64GB DDR4 3600 CL16 RAM, 3x2TB NVMe SSDs (1xGen4, 2xGen3), 8GB Nvidia GeForce RTX 2070 Super, dual monitor (4k, 1080P)
SW: DaVinci Resolve Studio 17b7, Win10 Pro 20H2, Nvidia Studio Driver 460.89, latest BIOS/chipset/drivers/etc.

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Dwaine Maggart

Blackmagic Design

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PostTue Dec 15, 2020 8:06 pm

Try doing a clean install of todays 460.89 STUDIO NVIDIA driver and see if that helps.

Dwaine Maggart
Blackmagic Design DaVinci Support

Oonskearney

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  • Real Name: Oonagh Kearney

PostTue Dec 15, 2020 8:18 pm

Hi there,
Ive just joined and sorry that I’m so familiar with the forum.
I also have gotten the dreaded «Unsupported GPU Processing Mode».
I have almost completed an edit that I am due to deliver tomorrow
But I can’t get back in.
Like other posters here, I have tried ticking different boxes after I press «Update configuration» but it just quits.
My edit was fine until today.
My footage is linked via an external drive linked to my iMac by a usb cable.
I saw the concern about usb, so do I need to import all my footage to my imac desktop instead?
The problem is I cant even get in to make any changes?
Thank you for your time,
Oonagh

Oonskearney

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PostTue Dec 15, 2020 8:40 pm

please see attachment

Attachments
IMG_4826.jpg
IMG_4826.jpg (942.17 KiB) Viewed 23164 times

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Dwaine Maggart

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PostTue Dec 15, 2020 11:25 pm

Open a Finder window and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs to run it.

This will create a Resolve logs .tgz file on your Desktop. You may get an error popup that says «Not authorized to send Apple events to Finder.» Just ignore that. The .tgz file was still written to the Desktop.

Put the file on a file sharing site and provide a link to the file here. If you are a new forum user, you may not be able to post a URL. If that happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

Dwaine Maggart
Blackmagic Design DaVinci Support

The Amazed Eric

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  • Real Name: Eric FERSING

PostWed Dec 16, 2020 9:49 am

I also have this problem since DR17 Beta 4. Everything was working fine up to Beta 3. I’m using the free Davinci Resolve version on a Windows x64 computer with latest drivers from Nvidia.

This is an excerpt from «davinci_resolve.log» that shows the problem:

Code: Select all
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,604 | Detected 2 GPUs:
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.5150080d)
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |     Discrete, 208 MiB used of 1.9 GiB VRAM, PCI:1:0 (x4)
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,605 |     Matches: CUDA, NVAPI, OpenCL
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,606 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.340af77a) <- Main Display GPU
[0x000019cc] | GPUDetect            | INFO  | 2020-12-15 15:25:37,606 |     Discrete, 17179869184.0 GiB VRAM

And another one when it works:

Code: Select all
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,392 | Detected 1 GPUs:
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |   - "NVIDIA GeForce GT 1030" (gpu:3e2119e3.5150080d) <- Main Display GPU
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |     Discrete, 328 MiB used of 1.9 GiB VRAM, PCI:1:0 (x4)
[0x000016dc] | GPUDetect            | INFO  | 2020-12-16 10:00:23,393 |     Matches: CUDA, NVAPI, OpenCL

The problem is in GPUDETECT.DLL

So I’ve used a «NEVER DO THAT, EVER» trick to be able to test Betas. I’ve just copied the GPUDETECT.DLL file from DR17 Beta 2 and it works… But, NEVER DO THAT, EVER! :o

Regards.
Eric

EllJHx

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PostWed Dec 16, 2020 1:25 pm

richards wrote:

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There’s something really broken with your Nvidia drivers — they’re not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don’t remember options that’d affect this however)? Have you tried doing a clean install (there’s a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

Hi. I am downloading them from GeForce Experience. I leave all of the settings as default when I install drivers. I recently tried to do a DDU and that did nothing. I’ll try doing a clean install now.

EllJHx

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  • Real Name: Elliot Haynes

PostWed Dec 16, 2020 8:06 pm

Dwaine Maggart wrote:Try doing a clean install of todays 460.89 STUDIO NVIDIA driver and see if that helps.

Clean install did not work.

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Dwaine Maggart

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PostThu Dec 17, 2020 12:17 am

@Ellitot: The first log you sent showed you using Resolve 17 beta 3.

Have you tried updating to 17 beta 5? If not, do that, and send a new Resolve log and NFO if you still have issues.

If you are on beta 5, send a new log and NFO.

Dwaine Maggart
Blackmagic Design DaVinci Support

EllJHx

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PostThu Dec 17, 2020 4:18 pm

Dwaine Maggart wrote:@Ellitot: The first log you sent showed you using Resolve 17 beta 3.

Have you tried updating to 17 beta 5? If not, do that, and send a new Resolve log and NFO if you still have issues.

If you are on beta 5, send a new log and NFO.

I have updated to 17 beta 5 now and these are the new NFO and log.

dropbox.com/sh/rowyyf38bsvphhr/AAAGVP5Z8JXYF1D2PDSSGf_Ja?dl=0

RenmanuEl

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  • Real Name: Rency EmmanuEl

PostWed Dec 30, 2020 4:20 am

I have the same RTX 2070 super card and have the same issue of Davinci saying my nvidia driver does not support cuda 11.00 . My Pc is new, the card is new the driver install is new.

Is there a fix for this ?

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Dwaine Maggart

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PostWed Jan 06, 2021 8:03 pm

@Rency:

In a File Explorer window, go to:

C:Program FilesBlackmagic DesignDaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

Dwaine Maggart
Blackmagic Design DaVinci Support

EllJHx

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  • Real Name: Elliot Haynes

PostMon Jan 11, 2021 5:20 pm

Guys any help yet? I really need this fixed ASAP.

richards

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  • Real Name: Richard Sim

PostMon Jan 11, 2021 8:39 pm

Could you regenerate the logs and nfo? The one you linked in Dec is no longer available.

Also, a couple of other logs that I think will be very helpful:
* From the NVIDIA Control Panel (icon is usually in the system tray), in the bottom-left corner click System Information, then Save. Attach the generated .txt file
* From the DirectX Diagnostic Tool (type ‘dxdiag’ in the Start menu), click Save All Information. Attach the generated .txt file also.

Something to try is to use the Guru3D Display Driver Uninstaller to start fresh:

https://www.guru3d.com/files-details/di … nload.html

Make sure you install Studio driver 460.89 after your current drivers are uninstalled by DDU, not 461.09 as those are known to be broken with Resolve.

HW: AMD Ryzen 9 3900X, 64GB DDR4 3600 CL16 RAM, 3x2TB NVMe SSDs (1xGen4, 2xGen3), 8GB Nvidia GeForce RTX 2070 Super, dual monitor (4k, 1080P)
SW: DaVinci Resolve Studio 17b7, Win10 Pro 20H2, Nvidia Studio Driver 460.89, latest BIOS/chipset/drivers/etc.

PostWed Jan 20, 2021 7:06 pm

Hello. This is my first time posting on here so please forgive me if I make a mistake. I am also having the same problem with Davinci not supporting CUDA. I have just recently updated Davinci Resolve 17 to the latest update. I have also gotten the Unsupported GPU Processing Mode. I have switched from CUDA to open CL which has allowed me to open the application but has poor performance and crashes most of the time. In one case, Davinci has estimated to me that it will take at least 2 hrs to render a simple 30-second video. That didn’t seem right so open CL is not the best option for me right now. I have an RTX 2080 graphics card that is updated to the latest version (461.09). The NVIDIA page states that GPU version 460 supports CUDA 11.2.

I did a little bit of research and read that NVIDIA’s Studio Driver could fix this issue without impacting performance with my games. I’ll make a backup before installing the driver.

Here is the link for both logs and NFO in google drive.

https://drive.google.com/drive/folders/ … sp=sharing

.

I hope this issue gets resolved soon.

Update: I just decided to go back to DR 16 which has worked fine so far. I didn’t switch my Graphics driver to Studio Driver. The DR 17 was working just fine before I updated it.

Last edited by Emanuel Vazquez O. on Fri Jan 22, 2021 7:09 am, edited 1 time in total.

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Dwaine Maggart

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PostWed Jan 20, 2021 11:28 pm

@Elliot: In addition to Richard’s suggestions, please make sure to try 17b7 and if that is still an issue, send logs and NFO from that version.

@Emanuel: Primary issue is you have a display connected to the onboard graphics port. Both of your displays need to be connected to the RTX2080 card.

Secondary issue is that you have NVIDIA driver 461.09 installed. That’s a bad driver for Resolve. Install the previous 460.89 Studio driver.

If you still have issues after addressing the above issues, send another log and NFO file.

Dwaine Maggart
Blackmagic Design DaVinci Support

yanlinnthor

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  • Real Name: Yan Linn Thor

PostTue Jan 26, 2021 3:17 pm

Updated DaVinci Resolve to 17.0b7 yesterday and faced the same issue.
Switching to Studio driver solved it for me.

It was working fine before with Nvidia Game Driver.

OS : Windows 10
DR : DaVinci_Resolve_17.0b7_Windows
GPU : Zotac GTX 1660
Nvidia Studio Driver : 460.89

armieabis

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  • Real Name: Armando Abis

PostFri Mar 12, 2021 10:29 pm

I experienced an unsupported GPU issue in one of the systems, which has integrated graphics and an Nvidia GPU, on a dual display setup. I have the latest Nvidia Studio Driver.

Prior, the system was working fine, and then I was tweaking the bios as one of the displays is not showing any output. And after switching HDMI cables around, the displays were again back to normal; but Davinci Resolve started having this unsupported GPU issue.

What fixed the issue for me was when I disabled the extended display and started using only one monitor. Davinci Resolve 17.1 opened as normal, without the unsupported GPU message. Then, I enabled back extended display, and things were back again fine, dual display, as they should be.

dcarr3096

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PostSun Jun 27, 2021 5:47 pm

@ Dwayne, here’s my file. Thanks for the help
dropbox . com / s / 1c4q86wg5kk7qo6 / ei.cfg.dll?dl=0

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Dwaine Maggart

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PostTue Jun 29, 2021 6:50 pm

Not sure what you are trying to send. There is a .dll file at your link. Not what we need. And the next URL you provide only needs one space near the front.

In a File Explorer window, go to:

C:Program FilesBlackmagic DesignDaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

Dwaine Maggart
Blackmagic Design DaVinci Support

dcarr3096

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PostTue Jun 29, 2021 10:58 pm

Dwaine, I’m on a Macbook Pro running 10.15.7. I just did the procedure you explained above for a mac. Let me know if I need to do something different, thanks.

dcarr3096

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PostWed Jun 30, 2021 2:36 am

Let me try this again.
dropbox.com/s/m4terlymvyqp4b5/DaVinci-Resolve-logs-20210627-133452.tgz?dl=0

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Dwaine Maggart

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PostWed Jun 30, 2021 5:12 pm

A Mac? Please select the Apple icon in the upper left, then About This Mac, then System Report.

In the System Information menus at the top, select File — Save. That will create a .spx file with your system info. Send us that.

Dwaine Maggart
Blackmagic Design DaVinci Support

dcarr3096

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PostWed Jun 30, 2021 8:16 pm

Third time the charm
dropbox.com/s/dp8d25s2o7xzdkz/MacBook%20Pro.spx?dl=0

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Dwaine Maggart

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PostWed Jun 30, 2021 8:25 pm

The Intel HD Graphics 3000 on your MBP 8,1 are not supported by Resolve.

Dwaine Maggart
Blackmagic Design DaVinci Support

dcarr3096

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PostSat Jul 03, 2021 2:44 pm

Thanks Dwaine, how can I resolve this other than getting a new mac, can I use an outboard graphics card? Which would you recommend considering what I have now? Im editing vlogs.

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Dwaine Maggart

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PostSat Jul 03, 2021 3:43 pm

You can try an older version of Resolve. Maybe 15.3.1 and see what that does. It’s very possible that won’t work either.

Otherwise, to run current Resolve you need a better computer. There are no options to make your system work with current Resolve. Replacing the GPU is not an option. Using an eGPU is not an option on that system.

Dwaine Maggart
Blackmagic Design DaVinci Support

Tripl3BI

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  • Real Name: Bailey Ingram

PostWed Oct 06, 2021 5:02 pm

I experienced the same issue mentioned below. My logs showed «supports CUDA -1.-1» and I couldn’t get CUDA, OpenCL, or PhysX support on my card according to GPU-Z. I performed a new install of Windows 10 while keeping all my downloaded files and it seems to have fixed everything. Resolve opens now and GPU-Z shows support of CUDA, OpenCL, and PhysX.

EllJHx wrote:

richards wrote:

EllJHx wrote:dropbox.com/sh/w4nm7nlb4zgu24x/AAA2khxlVlHow2ufFsqpGExxa?dl=0

Here you go.

There’s something really broken with your Nvidia drivers — they’re not reporting Cuda support. What drivers exactly are you downloading, and from where? Are they stripped down in some way? Are you disabling some options in the installer (I don’t remember options that’d affect this however)? Have you tried doing a clean install (there’s a checkbox at the start of the installer to delete previous settings)?

From your logs:

* NVIDIA Driver: 460.79, supports CUDA -1.-1
* Matches: NVAPI, Win32

From my logs (I also have a 2070 Super):

* NVIDIA Driver: 457.30, supports CUDA 11.1
* Matches: CUDA, DirectX, NVAPI, NVML, OpenCL

Hi. I am downloading them from GeForce Experience. I leave all of the settings as default when I install drivers. I recently tried to do a DDU and that did nothing. I’ll try doing a clean install now.

shelleydes

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PostMon Feb 28, 2022 1:29 am

Greetings, attached is my CaptureLogs and System information. I am also having the Unsupported GPU Processing Mode issue, after some time of use without difficulty.

https://drive.google.com/drive/folders/ … sp=sharing

Thanks in advance for your help.

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Dwaine Maggart

Blackmagic Design

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PostTue Mar 01, 2022 1:12 am

Try Resolve 17.4.4. It should have better Intel Xe graphics support than the 17.1.0 Resolve you currently have installed.

You also have a newer Intel graphics driver installed than the one on the Dell site for your Inspiron 7506 2-in-1 machine. That may be OK. But if Resolve 17.4.4 still has issues, trying the Dell driver could be helpful.

Dwaine Maggart
Blackmagic Design DaVinci Support

shelleydes

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  • Real Name: MICHELLE T DES ISLETS

PostSat Mar 05, 2022 12:42 am

@Dwaine Maggart—

I installed Resolve 17.4.4 and got the same result. I installed the recommended driver for the Intel Graphics from the Dell site, restarted the computer, and I still get the same GPU error.

Additional thoughts? Resolve worked through the summer, and then I started seeing this error. I passed projects to others, hoping I could find an answer to this issue.

Thanks for any help!

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Dwaine Maggart

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PostMon Mar 07, 2022 10:01 pm

Try 17.4.5. If that has the same issue, send another Resolve log and NFO file.

Is 17.1 also not working? I see you went back to that, and it was not hard crashing. Was it having some other issue?

Dwaine Maggart
Blackmagic Design DaVinci Support

LRS1949

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  • Real Name: Doug Logie

PostWed Mar 30, 2022 1:34 pm

I encountered the «Unsupported GPU Processing Mode» message for the first time after updating to DaVinci Resolve 17.4.6 — however, I was able to resolve it quite easily by reinstalling my AMD Adrenalin Edition softwaredrivers (curr ver 22.3.2) and selecting the factory reset option which removes all prior versions of AMD Radeon Software and drivers. DaVinci Resolve works perfectly fine now.

Raphaël

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  • Real Name: Raphaël Provost

PostWed Mar 30, 2022 10:08 pm

Coucou,

Here the links to the CaptureLogs and .NFO, since I’m also having this pop-up.

In May last year, and then again in August 2021, I’ve use the program without trouble. I believe it was version 17.3. But then recently, I had to make space on my computer and have uninstall the program. Now that I need it again I saw that there was a new version, 17.4.6, which does not work.

I’ve saw that the line Local.GPU.Mode = OpenCL was not in the config.dat file, but adding it did seems to change a thing. As shown in the image below, my graphic card is an Intel HD Graphic 4000 (which support OpenCL) but weirdly enough DVR seems to indicate that there is -0.0 Gb of memory. Is that still because my computer is to cluster? Is there a way to make sapce on the card, since I know that my computer is able to run the program (even if I ain’t doing top tier editing).

GPU&Memory.PNG
GPU&Memory.PNG (20.97 KiB) Viewed 10483 times

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Dwaine Maggart

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PostThu Mar 31, 2022 6:58 pm

There are no links in your message. New users may be prevented from posting URLs.

Put a space near the front of the URL, so the system doesn’t think it’s a URL.

Dwaine Maggart
Blackmagic Design DaVinci Support

Raphaël

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  • Real Name: Raphaël Provost

PostFri Apr 01, 2022 1:58 pm

ooh yeah sorry

here it is:

https://we

.tl/t-VRis4FFhpx

Also, I’ve found the .exe for v17.3, which does currently work.

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Dwaine Maggart

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PostFri Apr 01, 2022 8:21 pm

The Intel HD4000 iGPU in your laptop is not supported in Resolve 17.

Dwaine Maggart
Blackmagic Design DaVinci Support

juanmanuel

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  • Real Name: Juan Manuel Bautista Hoep

PostTue Apr 19, 2022 10:03 pm

Hello, I am on an AMD GPU, unsupported GPU error message appearing to me.
Here is the log file you request to pinpoint the problem.

https://we.tl/t-TJI2gXs45t

juanmanuel

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  • Real Name: Juan Manuel Bautista Hoep

PostTue Apr 19, 2022 10:09 pm

Oops. I forgot the nfo file. So here goes both files:
nfo file..

https://we.tl/t-dEG1l3JlYk

zip thingies file..

https://we.tl/t-blUMcRrkSu

Have a nice day, Dwaine.
Cheers..

juanmanuel

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  • Real Name: Juan Manuel Bautista Hoep

PostMon Apr 25, 2022 11:33 pm

Heads up:
I just installed the Adrenalin 22.4.2 version, and DaVinci Resolve just opened without any mumbo jumbo.. :D

Jamburro

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  • Real Name: Cristiano Schillaci

PostThu May 05, 2022 1:00 am

I have the same problem and I followed the same steps, but I couldn’t fix the problem :/

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Dwaine Maggart

Blackmagic Design

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PostFri May 06, 2022 4:33 pm

In a File Explorer window, go to:

C:Program FilesBlackmagic DesignDaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File — Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn’t think it’s a URL.

Dwaine Maggart
Blackmagic Design DaVinci Support

tmshag1

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  • Real Name: Thomas Hagen

PostMon Jun 20, 2022 11:00 pm

I hade the same problem.
I had the environment variable «CUDA_VISIBLE_DEVICES» set to 0.
Removed this and it works.

Svenaak

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  • Real Name: Sven Keller

PostFri Sep 09, 2022 11:11 am

I have the same problem since 2 months with no solution found yet.

Here’s the link to my log-file and system information:

drive(dot)google(dot)com/drive/folders/1ktDhqr7A1n0mR8NXJgoYMDK2HiSPHX-0?usp=sharing

tmshag1 wrote:I hade the same problem.
I had the environment variable «CUDA_VISIBLE_DEVICES» set to 0.
Removed this and it works.

And what’s that? Where do I find this?

Best Regards
Svenaak

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Dwaine Maggart

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PostFri Sep 09, 2022 5:18 pm

The Radeon RX Vega M GL driver you have installed is from 2020.

Go to the Intel driver site for your NUC and download and install the current software, and hopefully that helps:

https://www.intel.com/content/www/us/en … i7hvk.html

Dwaine Maggart
Blackmagic Design DaVinci Support

Открываю проект в DaVinci Resolve 16.2.8, он открывается, но появляется окошко с сообщением об ошибке:

The GPU failed to perform image processing because of an error.
Error Code: 209.

Накануне я обновил DaVinci Resolve. Скорее всего из неё обрали поддержку CUDA (в моём случае минимум Compute Capability of 3.0).
Посмотрел логи:
«C:UsersDenisAppDataRoamingBlackmagic DesignDaVinci ResolveSupportlogsResolveDebug.txt»
Там была такая запись:

[0x0000323c] | GPUManager           | INFO  | 2021-02-04 13:33:04,843 | Flushing GPU memory...
[0x0000323c] | DVIP                 | ERROR | 2021-02-04 13:33:04,845 | C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:226: CUDA error cudaErrorNoKernelImageForDevice (209)
[0x0000323c] | GPUManager           | ERROR | 2021-02-04 13:33:04,851 | Exception caught while running GPU algorithms:
[0x0000323c] | DVIP                 | ERROR | 2021-02-04 13:33:04,851 | 
DVIP Exception: At position C:/jenkins/workspace/dvip/DaVinciIP/DaVinciIP/Unpacker/Unpacker_kernel.cu:226
 - API: CUDA
 - API Error Code: cudaErrorNoKernelImageForDevice (209)

Как всегда для решения подобной проблемы у пользователя аж 3 варианта:
1. Купить видео-карту помощнее
2. Установить старую версию DaVinci (16.2.6)
3. Переключить режим работы программы на OpenCL:
▶ ▶
GPU Processing Mode = OpenCL

Придётся воспользоваться вторым вариантом, т.к. вариант (3) почему-то замедляет производительность программы (судя по некоторым отзывам, хотя по идее не должен), а тратить деньги на новую видюху я не хочу. К тому же сейчас из-за ажиотажа вокруг майнинга криптовалют, видео-карты стоят нереальных денег.
Текущий драйвер NVIDIA GeForce: 461.40.
Попробовал драйверы:
461.09 — проблема не решилась
460.89 — аналогично
460.79 — та же ошибка при открытии проекта
457.61 — увы
457.30 — не сработало
457.09 — ошибка осталась
456.71 — нет
456.55 — тоже нет
456.38 — и этот драйвер не сработал.

Таким образом рекомендация с форума, в которой предлагалось попробовать старый драйвер, мне не помогла.

Зато проблема решилась установкой DaVinci Resolve версии 16.2.6.005

  • Об авторе
  • Недавние публикации

DenTNT

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