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/t5/premiere-pro-discussions/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11051939#M263486
Apr 15, 2020
Apr 15, 2020
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I’m having the same error, but I’m not doing using nested clips.
i7-6920HQ 2.9GHz
Ram 16GB
NVIDIA Quadro M2000M
Video Driver 26.21.14.4274 Dated 3/13/2020
I’ve cleared cache and changed renderer to Software only. The video now appears, but so does the error.
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/t5/premiere-pro-discussions/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11051987#M263490
Apr 15, 2020
Apr 15, 2020
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I’m having the same issues, but I get the error message when playing back ProRes422LT media in multicam sequences. Both the individual and multicam clips play properly, but those clips within a sequence will only play when the renderer is set to the CPU rather than GPU. (Resetting preferences and clearing the media cache make no difference.) When I uninstall 14.1 and revert to 14.0.4 everything works nominally.
Intel i9-7980XE on MSI Gaming Pro Carbon, 64GB RAM, Samsung 960PRO X 2 (One system & programs, one media.)
NVIDIA GTX1080Ti X 2
Studio drivers: 442.19 (02/03/2020)
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Apr 15, 2020
Apr 15, 2020
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I started having this problem after I built a legacy title in my project. I’ve cleared the cache and changed the preferences, but the After Effects files I’ve brought in are now «missing/offline.» I have many small icon animations in my timeline that I then customized in Premiere. How can I link them again without redoing the work?
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Apr 15, 2020
Apr 15, 2020
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Great… clearing the media cache did not work. Switching to Mercury Playback Engine Software Only worked, in that I was able to get the media files to load, but it takes more than 10x longer to render.
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/t5/premiere-pro-discussions/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11059653#M264250
Apr 18, 2020
Apr 18, 2020
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In Response To e1treehill
I had this exact same issue. 12 hours to render a 5 minute video! I switched back to previous version and rendered in 5 minutes and did not have to change the Mercury settings.
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Apr 20, 2020
Apr 20, 2020
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In Response To e1treehill
Hello,
I have the same trouble and I’ve done clear the media cache and switch to Mercury…only.
It’s just impossible to work!
Can I back to an aolder version? I can’t work in this kind of speed render…
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/t5/premiere-pro-discussions/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11052354#M263538
Apr 15, 2020
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Yup, I’m having the same problem. Going back down to the previous version now, because the «Software Only» switch slows down my whole computer massively. Kind of insane a bug this massive wasn’t noticed before release.
Edit: Downgrading back to 14.0.4 from Creative Cloud fixed the issue, and is a way better solution than the one pinned here.
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Apr 15, 2020
Apr 15, 2020
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In Response To Syyiailea
Switch the software render from GPU Acceleration (CUDA) to playback software only. Then try scrubbing through your timeline or editing the squence to see if playback works.
I swithed from GPU to playback software and then back to CUDA and it seems to work. I still get the low-level exception error notification but at least I can see what tf I’m editing now.
Also I’ve had some luck with duplicating the sequence that you’re working on to get playback as well
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Apr 16, 2020
Apr 16, 2020
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In Response To Syyiailea
14.0.4 is still premiere 2020?
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Apr 17, 2020
Apr 17, 2020
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In Response To rcervio
Yes, 14.0.4 is still premiere 2020, I did the same thing by ‘downgrading’ back to ver 14.0.4 and it solved both low-level exception error and slow exporting time, best solution ever.
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Apr 17, 2020
Apr 17, 2020
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In Response To Syyiailea
I was looking for solutions for a whole day without being able to keep working and any of the them worked! I had to end up downgrading too, you’re totally right, this is insane!
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Apr 19, 2020
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In Response To Lola J Espejo
I also did the downgrade which is working fine now. Rendering 4K film is not what you want in software only as I just bought 3 weeks ago a totally new pc with a heavy CPU for this job. I would like to use it then as well 
For now I just wait in this version 14.0.4 until Abobe has solved the issue as it should be working!
Kind Regards, Alex
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Nov 25, 2022
Nov 25, 2022
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May 16, 2020
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In Response To Syyiailea
Some issues as described here — and I’ve tried everything suggested — if I downgrade, will the project I started in 14.1 work?
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Apr 15, 2020
Apr 15, 2020
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Switch the software render from GPU Acceleration (CUDA) to playback software only. Then try scrubbing through your timeline or editing the squence to see if playback works.
I swithed from GPU to playback software and then back to CUDA and it seems to work. I still get the low-level exception error notification but at least I can see what tf I’m editing now.
Also I’ve had some luck with duplicating the sequence that you’re working on to get playback as well
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Apr 15, 2020
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So the only fix… is to just not use GPU acceleration and accept significantly lower performance during playback? Wow.
Having the same issue with no nesting, no effects, no legacy titles, just editing with a single MOV proxy and a single music track. I’ve come to terms with the always-kinda-buggy nature of Premiere but this is absurd. No choice but to revert to 14.0.1 (because, of course, 14.0.3 was also giving me inexplicable errors)
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Apr 15, 2020
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Another >>>QUICK<<< Fix is to Uninstall 14.1, and downgrade back to 14.0.4
Had the same issue as everyone else, with a legacy Title. . . had to crash our whole daily workflow with Software Rendering, and it was not fast.
Go to Apps in CC app, uninstall 14.1, then click ‘Other Versions’
14.0.4 is the last version that doesn’t eat itself alive.
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Apr 16, 2020
Apr 16, 2020
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In Response To Mike.Mazzotta
How do I convert my project made in the newer version to be seen in this older version?
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/t5/premiere-pro-discussions/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/m-p/11057283#M264006
Apr 17, 2020
Apr 17, 2020
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I upgraded last night and after that all critical projects I worked on were crashing, so it was great to find out that I can easily reinstall the 14.0.4. Switching to Software Only to resolve the issue is not feasible for my projects, even if it worked.
Well, my problems did not end here. I found out that the new Adobe Media Encoder was taking hours on a file that usually takes about an hour to export, so I had to downgrade it too. Guess what was the next problem — I lost all my predefined export settings …
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Apr 17, 2020
Apr 17, 2020
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Oh, my God. Thank you. You’re a genius, you’re a genius, you’re a genius, you’re a genius. thx
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Apr 18, 2020
Apr 18, 2020
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This worked. Thank you very much lifesaver.
Thanks mate
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Apr 19, 2020
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I had this issue today. «Mercury Playback Engine Software Only» option slowed my Macbook Pro to unusable speeds with extremely long render times compared to the version 14.0.4. I just reinstalled the old version and my workflow is back to normal. Don’t reccomend the update it was a nightmare trying to work on Software Only
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Apr 20, 2020
Apr 20, 2020
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Check if you have old title graphics and delete them. The old way of making those are not available anymore and after I deleted them the error went away and I am able to work with CUDA.
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Apr 20, 2020
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Just in case anyone is wondering if the Nvidia Studio Driver update (442.92, released 4-16-2020) changed the bad behavior of Premiere Pro 14.1, it did not. I tried it on my main machine (i9-7980XE w/ 2 GTX1080ti cards) and my laptop (Dell XPS 9650 i7-7700HQ w/ GTX1050) and 14.1 was not able to playback footage with legacy titles in them. Downgrading to 14.0.4 restores nominal operation.
This has me wondering: Is Adobe treating this as a bug or program error, or will all my past projects with legacy titles be unplayable until I change all the legacy titles to the newer graphics versions? If it’s the latter, that really unacceptable because I’d have to recreate hundreds (perhaps thousands) of titles.
MattLTH
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/td-p/12408701
Sep 27, 2021
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Hi, as the title says, I notice that there would be an error that says «A low-level exception occured in: (Transmit::Startup)» when I open a project file in premiere pro. Could someone explain to me why this is happening and provide me with a fix?
Thank you in advance.
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/m-p/12408787#M369732
Sep 27, 2021
Sep 27, 2021
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Just try resetting the preferences of the premiere pro as follow —
To reset preferences, follow this step:
- Reset preferences and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option keys when the splash screen appears.
Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert
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Sep 27, 2021
Sep 27, 2021
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In Response To Vishu_Aggarwal
Hi Vishu Aggarwal,
Thank you for replying. However, I have already tried this method and it did not seem to work.
Could there be other possible solutions?
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/m-p/12408875#M369744
Sep 27, 2021
Sep 27, 2021
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In Response To Thinkto
what is the version of premiere pro your using and what is the OS.
Vishu Aggarwal
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/m-p/12408931#M369753
Sep 28, 2021
Sep 28, 2021
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In Response To Vishu_Aggarwal
macOS Big Sur and my premiere pro is on version 15.4.0
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/m-p/12409036#M369761
Sep 28, 2021
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In Response To Thinkto
Update it to 15.4.1 and see if it solves your issue.
Vishu Aggarwal
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Sep 28, 2021
Sep 28, 2021
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In Response To Vishu_Aggarwal
Updated but the issue still persist…
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/t5/premiere-pro-discussions/premiere-pro-error-quot-a-low-level-exception-occured-in-transmit-startup-quot/m-p/12412704#M370052
Sep 29, 2021
Sep 29, 2021
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In Response To Thinkto
Hi there,
We’re sorry for the trouble.
We appreciate Vishu_Aggarwal for his suggestions.
Could you confirm if the issue occurs only with a particular project? Also, please test the issue after resetting the performance. https://www.youtube.com/watch?v=45VoFvSs-JI
Let us know the outcome.
Regards,
Shivangi
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Nov 22, 2021
Nov 22, 2021
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In Response To Shivangi_Gupta
Having the same issue on all my projects even after upgrading to V22.0. I’ve completely reset my preferences, deleted plugins, and restarted in safe mode. I’m on a M1 Mac Mini. Not sure what else to do.
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Apr 29, 2022
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In Response To Thinkto
Same. Updated to CC2022 and now can’t export and getting the same A low-level exception occured in: (Transmit::Startup) error. Also already reset workspaces and preferences.
macOS Catalina 10.15.3
16 MBPro 2019
2.4GHz 8C i9
64GB
AMD 5500M
Intel UHD 630
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Hi Guys, Today I am Going to Show You How to Fix “A low-level exception occurred in ImporterMPEG” Error in Adobe Premiere Pro?
If You’re Looking for the Commonly Searched Term “How to Fix Low-Level exception importer MPEG in Abo Premiere Pro?” (or) “A low-level exception occurred in ImporterMPEG”.You are at the Right Place to Get Your Answers & Solve the Issue/Error.
Adobe Premiere Pro is a top-selling and most often used Video Editing Program in the world. Adobe Premiere is a Non-Linear Video Editing Program launched in 2003 and was developed by Adobe Inc.Adobe Premiere Pro is used for editing videos along with audio editing ability. It can be used for many film projects, Professionals works, and much more. Adobe Premiere Pro is very useful for Individuals who are very much interested in creating and Editing video content. Adobe Premiere Pro can also be used alongside After Effects and Photoshop on many projects. Premiere Pro can be used on any platform like Mac OS or Windows computers. Adobe Premiere Pro has a very good attractive, flexible interface which makes everyone a fan of it.
If You’re a Normal Video Editor or Video Editing Professional, then You must have faced the low-level exception that occurred in ImporterMPEG Error. When You’re Working on Video Projects for a Long time, then This Error Often Appears at some point of time while editing a video. This Errors Can Come and Go Without any Indication. This low-level exception that occurred in ImporterMPEG Error can also be caused on some of the following occasions Like If you’re Using Older Versions without Updating, Accelerated Intel H.264 decoding is Enabled and sometimes it happens when you Didn’t Delete the Media Cache for a long period of time. Usually, a Simple PC Restarting (or) Reinstallation of the Program Can Fix the Issue in Some Cases. But This can’t Work for All Users.You Don’t Need to Worry About the Error, We are Here to Help you to Solve this Issue Easily. We Provide You the Help Guides Below, Just Follow the Below Given Methods One by One Correctly.
Check Out This: How to Transfer a Domain Easily from One Registrar to Another (In 3 Steps)? | Step-By-Step Domain Transfer Tutorial
Steps For How to Fix “A low-level exception occurred in ImporterMPEG” Error in Adobe Premiere Pro?
Method 1: Update Your Adobe Premiere to Latest Version
Whenever You Face any Issues or any Bugs with it, Try to Update Your Software to the Latest Version ( Not Only Adobe Premiere Pro, Whatever the Software it is).
Method 2: Disabling Intel H.264 Decoding Option
Step 1: First of all Run Adobe Premiere Pro and Navigate to Edit Tab and Select Preferences Option
Step 2: Under Preference Tab, Select the Media Option.
Step 3: Uncheck the Enable accelerated Intel H.264 decoding Option.
Step 4: Restart Adobe Premiere Pro.
Method 3: Switching the Mercury Playback Engine GPU Acceleration CUDA to Software Only
Step 1: First of all Run Adobe Premiere Pro and Navigate to File Tab and Select Project Settings Option
Step 2: In Project Settings, Select the General Option.
Step 3: Under Video Rendering and Playback, Change the Mercury Playback Engine GPU Acceleration CUDA to Mercury Playback Engine Software Only.
Step 4: Click Ok to Save and Restart Adobe Premiere Pro.
Method 4: Deleting the Media Caches
Step 1: First of all Run Adobe Premiere Pro and Navigate to Edit Tab and Select Preferences Option
Step 2: Under Preference Tab, Select the Media Cache Option.
Step 3: Click Delete Button to Remove the Media Cache Files.
Step 4: Restart Adobe Premiere Pro.
That’s It! You’re Done Man!
That’s All About this Post. Give Your Reviews / Reactions about this Post and Leave Comments, Ask Your Doubts, We are here to Help You!
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Adobe Premiere вылетает при рендере с включенным аппаратным ускорением GPU Mercury Playback (CUDA)
Здравствуйте!
Столкнулся с такой проблемой, при рендере в Adobe Premiere с включенным аппаратным ускорением GPU Mercury Playback (CUDA) программа крашится и вылетает, может на 1% или после 90% прекратить рендер. Через Adobe Media Encoder тоже самое.
А если только с ЦП рендерить то без проблем и вылетов нет.
Процессор: AMD Ryzen 7 2700X.
Видеокарта: MSI GeForce GTX 1060 GAMING X 6G.
В предыдущей старой сборке такой проблемы не было.
На официальном сайте да, сказано что из 1*** линейки видеокарта официально поддерживается только 1080ti и старые не поддерживают, но на моей старой карте GTX 950 все отлично работало.
Подскажите, кто нибудь сталкивался с такой проблемой, особенной у кого карта GTX 1060?
Код: Выделить всё
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- Время кодирования: 00:32:33
03/13/2019 10:41:39 AM : Не удалось выполнить кодирование
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A low-level exception occurred in: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) (AcceleratedRenderer:10)
Ошибка экспорта
Ошибка компиляции фильма.
Возникло исключение!
Возникло низкоуровневое исключение.
Запись с помощью средства экспорта: H.264
Запись в файл: \?D:videoЭпизод.mp4
Запись типа файла: H264
По тайм-коду: 01;14;38;22
Компонент: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) типа AcceleratedRenderer
Инструмент выбора: 10
Код ошибки: -2147287036
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Basically an Instrumentation Engineer But Very much Interested in Blogging. I’m a Passionate Blogger and an Expert in Search Engine Optimization And Always Looking Forward to Learn New Things. I Would Fix & Provide Solution to the Most Common Issues Related to PC,Laptops,Mobiles,OS, Hardwares and Softwares.
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Gudzon
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Adobe Premiere вылетает при рендере с включенным аппаратным ускорением GPU Mercury Playback (CUDA)
Здравствуйте!
Столкнулся с такой проблемой, при рендере в Adobe Premiere с включенным аппаратным ускорением GPU Mercury Playback (CUDA) программа крашится и вылетает, может на 1% или после 90% прекратить рендер. Через Adobe Media Encoder тоже самое.
А если только с ЦП рендерить то без проблем и вылетов нет.
Процессор: AMD Ryzen 7 2700X.
Видеокарта: MSI GeForce GTX 1060 GAMING X 6G.
В предыдущей старой сборке такой проблемы не было.
На официальном сайте да, сказано что из 1*** линейки видеокарта официально поддерживается только 1080ti и старые не поддерживают, но на моей старой карте GTX 950 все отлично работало.
Подскажите, кто нибудь сталкивался с такой проблемой, особенной у кого карта GTX 1060?
Код: Выделить всё
------------------------------------------------------------
- Время кодирования: 00:32:33
03/13/2019 10:41:39 AM : Не удалось выполнить кодирование
------------------------------------------------------------
A low-level exception occurred in: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) (AcceleratedRenderer:10)
Ошибка экспорта
Ошибка компиляции фильма.
Возникло исключение!
Возникло низкоуровневое исключение.
Запись с помощью средства экспорта: H.264
Запись в файл: \?D:videoЭпизод.mp4
Запись типа файла: H264
По тайм-коду: 01;14;38;22
Компонент: Ускорение GPU с помощью механизма Adobe Mercury Playback (CUDA) типа AcceleratedRenderer
Инструмент выбора: 10
Код ошибки: -2147287036
------------------------------------------------------------
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aeplug
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Сообщение #2 aeplug » 14 мар 2019, 14:40
Где это такое написано? Я вот нашел только Рекомендованные графические процессоры для Adobe Premiere Pro CC, а это немного другое.
https://helpx.adobe.com/ru/premiere-pro … celeration
Про нее можно много чего почитать в гугле, там и имена секвенций каким-то образом влияют и че только люди не выдумывают.
Последнее время мне часто пишут про какие-нибудь странные ошибки и там всегда оказывается 1060
—
ДА что тут скажешь — все как всегда: обновляй программу, обновляй дрова, обновляй винду или наоборот лучше 7 ставить. С 10 вечно танцы у кого работает у кого нет, потом обновлений и уже ни у кого не работает, жди патча…
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Gudzon
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Сообщение #3 Gudzon » 14 мар 2019, 15:34
aeplug писал(а):Источник цитаты ДА что тут скажешь — все как всегда: обновляй программу, обновляй дрова, обновляй винду или наоборот лучше 7 ставить.
Драйвера всегда последней версии.
aeplug писал(а):Источник цитаты Где это такое написано? Я вот нашел только Рекомендованные графические процессоры для Adobe Premiere Pro CC, а это немного другое.
Согласен
aeplug писал(а):Источник цитаты Последнее время мне часто пишут про какие-нибудь странные ошибки и там всегда оказывается 1060
Для проверки приносил gtx 1070, все тоже самое(
Я уж начал думать, может как то процессор AMD Ryzen 7 2700x не «дружит с видеокартами» при вкл аппаратным ускорением GPU Mercury Playback (CUDA).
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aeplug
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Сообщение #4 aeplug » 14 мар 2019, 15:57
Если просто поискать по коду 2147287036, то там упоминают утечки памяти. Попробуй последи за ресурсами на графиках. Последнее время использую Process Hacker, там и видео загрузку видно и обычную.
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Gudzon
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Сообщение #5 Gudzon » 17 мар 2019, 12:54
Чаще всего выскакивает окошко как на скрине (рис 1), и если кликнуть показать отчет об ошибке, то там огромный текст похожий на html разметку, вот начала этого текста:
Код: Выделить всё
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="2.1.1" clientVersion="2.1.1" applicationName="Premiere Pro" applicationVersion="13.0.3" build="9" source="Windows-Client">
<time year="2019" month="3" day="14" hour="21" minute="0" second="17" timeoffset="180" timezone="RTZ 2 (A§A?A¬A*)"/>
<user guid="3fb1f9df-c3de-4b86-bfbc-b4bc503e8f2c"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="17763" applicationlanguage="en-us" userlanguage="ru-RU" oslanguage="ru-RU" ram="15835" machine="AMD Ryzen 7 2700X Eight-Core Processor" model="AMD64 Family 23 Model 8 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3700 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB397A16FA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFB397A16FA" symbolname="memset"/>
<stackStatement index="1" address="0x000000000DA3A189" symbolname="VF::TerminateFrameCache"/>
<stackStatement index="2" address="0x000000000DA3AFA5" symbolname="VF::CreateHostMemoryVideoFrame"/>
<stackStatement index="3" address="0x000000000D929BFF" symbolname="VF::GPUFrameManipulators::AllocateHostFrameForUpload"/>
<stackStatement index="4" address="0x000000001238BD0C" symbolname="unknown"/>
<stackStatement index="5" address="0x000000001238F6DA" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000012284BF2" symbolname="unknown"/>
<stackStatement index="7" address="0x000000001235C4A9" symbolname="unknown"/>
<stackStatement index="8" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000DA9D340"/>
<register name="RBX" value="0x000000000DA9D340"/>
<register name="RCX" value="0x000000000DA9D340"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000003E01E040"/>
<register name="RDI" value="0x000000003E01DD60"/>
<register name="RSP" value="0x000000003E01D848"/>
<register name="RBP" value="0x000000003E01D950"/>
<register name="RIP" value="0x00007FFB397A16FA"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
Отправлено спустя 4 минуты 5 секунд:
В console показывает это (рис 2), иногда и такая ошибка выскакивает (рис 3).
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aeplug
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Сообщение #6 aeplug » 17 мар 2019, 13:33
Это XML
Поставил бы 7 — проверил 
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Still-Hungry
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Сообщение #7 Still-Hungry » 12 янв 2020, 12:10
Столкнулся с такой же проблемой : не запускается Adobe Premiere 2020 ( EXCEPTION_ACCESS_VIOLATION» exceptionCode=»0xc0000005″ instruction=»0x0000000000000000)
Процессор: AMD Ryzen 7 2700X.
Видеокарта: Gigabyte GeForce GTX 1070
Windows 10×64 1909
Adobe Premiere 2019 — работает
Пробовал на другом пк с видеокартой GeForce GT 710, запустилось , только ругалось на неподдерживаемую видеокарту.
Пока не нашёл выхода из ситуации
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Gudzon
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Сообщение #9 Gudzon » 20 янв 2020, 22:34
Still-Hungry писал(а):Источник цитаты Запустилась версия Adobe Premiere Pro CC 2020 14.0.1.71
Да, у меня тоже еще с последними обновлениями 2019 и с последующей версий 2020 тоже все отлично!
Adobe is great for releasing new versions of its products every year. There will be a new version of all Adobe editing tools mentioned by that particular year. You can download the latest version of all of its products like Premiere Pro 2020, After Effects 2020, Photoshop 2020, etc.
Since they are making changes to hardware and software preferences, there might be some sort of errors at the end-user level. Most of them will be figured out only after the official release. Even if there are bugs, they will come out with some patches and solutions. Anyway, many users are not bothered about the fixes that come after the main release.
When we use unstable versions of Adobe tools, we might get errors and bug reports and may see program crashes. “A low-level exception” error is one such bug in Premiere Pro. Many users have reported that they are getting “A low-level exception occurred in: Adobe Player (Player:11)” error message while performing different activities in premiere pro.
How to Solve “A low-level exception occurred” in adobe Premiere Pro
#1:- Reset Premiere Pro Preference
It is really frustrating when Adobe tools, especially Premiere Pro starts misbehaving. You can fix many issues by resetting Premiere Pro preference files. Deleting the preferences resets Premiere Pro to its factory settings. It is quite easy to delete the preference files.
Step 1:- If you have already opened Premiere Pro, Quit and reopen it.
Step 2:- While premiere pro is loading, press and hold the Alt (Option) key on your Mac. In windows, you can use the Alt key.
Step 3:- Now you will see a window asking you to delete the preference. Click OK to proceed.
You don’t have to worry about your project files since, resetting preferences won’t affect your files in any way.
#2:- Re Import the error project in a new Project
This is just another solution you can try to fix “A low-level exception occurred” error.
Step 1:- First of all, save your existing project to a folder that is easily discoverable.
Step 2:- Now create a new project with a new name. Using the Media browser, find out the project that is showing the error.
Step 3:- Now import the file to the newly created project as shown below.
In some cases, this will fix the issue.
#3:- Change your Graphics Settings
This is another solution that you can try in a few seconds. In Premiere Pro, you mostly see 3 different types of graphics options to render the files and video playback.
- Mercury playback Engine GPU acceleration (Metal). Recommended.
- Mercury playback Engine GPU acceleration (OpenCL)
- Mercury playback Engine Software Only.
You can access these settings by clicking File –> Project Settings
Once you are on this settings page, try changing these options one by one and check whether the issue is resolved or not.
Conclusion
There will be many reasons for a bug or for an error in a computer system. It might be due to hardware issues or due to software issues. Since devices vary based on its hardware preference, it is quite difficult to tackle the exact reason. However, you can try some predefined solutions to solve it. For “A low-level exception occurred” error on Adobe Premiere Pro, you can try the above-mentioned solutions.
Just try them one by one and comment your findings. If you know any other tips, please comment below.
About The Author
Jinson K V
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Jinson professionally is a software engineer from India who loves developing mobile apps and games. He has a Masters degree in Computer Application from MG University Kottayam. His articles under Android and iOS are very popular. Apart from blogging, he likes traveling and riding.