@JeffDIsr,
Welcome to the HP Forums 
I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues related to printer. No worries, I’ll be glad to help you.
To provide you with an accurate solution, I’ll need a few more details:
Have you recently made any changes on the printer before the issue started?
Have you tried to check the print settings?
Have you tried to update the printer firmware?
Let’s start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Click here to download the firmware update for your printer. Once done, restart the printer.
For more details on how to update, please use this link: HP LaserJet — Update the firmware
If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Change the paper size and type from the program you are printing from.
-
In the program you are trying to print from, click File, and then click Print.
The Print window opens.
-
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
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Click the Paper Quality tab, and then select the paper type from the Media drop-down menu.
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Click Advanced, select a paper size from the drop-down menu, and then click OK.
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Click OK to apply the settings, and then click Print.
Print a cleaning page to clean the paper feed and pick rollers
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Search Windows for your printer model, and then click the printer name in the list of results.
HP Printer Assistant opens.
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Click Print, and then click HP Device Toolbox.
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Click the System tab, and then select the Service page.
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In the Cleaning Mode area, click Start to begin the cleaning process.
For more details, please follow this link: HP Color LaserJet Pro M252, M274, M277 Printers — ‘Out of Paper’ Error, Printer Does Not Pick Paper
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I’ve provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee
@JeffDIsr,
Welcome to the HP Forums 
I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are having issues related to printer. No worries, I’ll be glad to help you.
To provide you with an accurate solution, I’ll need a few more details:
Have you recently made any changes on the printer before the issue started?
Have you tried to check the print settings?
Have you tried to update the printer firmware?
Let’s start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Click here to download the firmware update for your printer. Once done, restart the printer.
For more details on how to update, please use this link: HP LaserJet — Update the firmware
If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Change the paper size and type from the program you are printing from.
-
In the program you are trying to print from, click File, and then click Print.
The Print window opens.
-
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
-
Click the Paper Quality tab, and then select the paper type from the Media drop-down menu.
-
Click Advanced, select a paper size from the drop-down menu, and then click OK.
-
Click OK to apply the settings, and then click Print.
Print a cleaning page to clean the paper feed and pick rollers
-
Search Windows for your printer model, and then click the printer name in the list of results.
HP Printer Assistant opens.
-
Click Print, and then click HP Device Toolbox.
-
Click the System tab, and then select the Service page.
-
In the Cleaning Mode area, click Start to begin the cleaning process.
For more details, please follow this link: HP Color LaserJet Pro M252, M274, M277 Printers — ‘Out of Paper’ Error, Printer Does Not Pick Paper
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I’ve provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee
We get numerous calls on this HP laser printer issue, and if you know how to decipher and trouble-shoot the differences between these two error messages, it’s usually fairly simple. Usually, this is a setting miscommunication, rather than a laser printer hardware failure.
Decoding HP Laser Printer Manual Load Paper and Tray 1 Load Paper Messages
What is the difference and what do you do when your printer tells you to either manually load tray 1 or load tray 1 with a specific size and type of paper?
With manually load tray 1 the printer is asking you to single-sheet feed each page, while the load tray 1 with a specific size and type message occurs because the machine does not see that specific paper in any of the other trays.
Manually load paper tray 1 can be caused by two things; either a setting in the print driver on the computer prompting the message, or because the printer menu’s manual feed option is turned on.
Print a configuration page
One way to distinguish them is to run a configuration page from the panel of the laser printer. If the display says manually load tray, then it is turned on in the menus of the printer.
For most HP printers, simply go into the Configure Device Menu, choose the Printing Menu, then scroll through and find where it says Manual Feed and select Off. If the printer asks you to load tray 1 with a specific size and type, it is not finding what it’s seeking in any other trays.
This could be a setting discrepancy between the driver and print job settings and the way the printer is set up. Run a configuration page from the machine. Does it ask to load tray 1 or does it print from your cassette trays?
If it is asking for tray 1 put paper into tray 1 to print out the configuration page. On the configuration page, look under paper trays and option to find out how it recognizes the trays’ set up. You will also have to look at this if this only happens when sending print jobs to compare your driver settings with that of the machine.
If the configuration page is not saying what you think you should have in the tray, then check the tray and make sure your paper guides are in the correct positions. Depending on the model of machine it could have a bad paper size sensing board.
For example: If the printer is telling you to load tray 1 plain letter and this only happens when sending a print job with internal tests working fine with no issues, then check the print drivers on the computer and see how you have the trays set up.
Another example: The machine says load tray 1 plain letter and it does this even when it is trying to print a configuration page.
Open up the menus and go into the Paper Handling menu. Check the type of paper the tray is set up to handle, and make sure it is plain. The problem could be caused by something as simple as someone changing it to bond by accident.
If that is OK and it is set to plain, then check the guides in the tray, and check on the configuration page to make sure it sees it as letter. If it shows that it sees the setting as legal and the tray is set correct, then you have a bad size sensing board for the tray.
What do you do if it is seeing it as plain and letter and it is still asking for plain letter in tray 1 even running a configuration page? Try a cold reset, sometimes this is needed to kick start the machine. This is usually not the case, but every now and then you will get a stubborn printer.
Other Helpful Laser Printer Service Resources
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Paper Jam Solutions For Laserjet Printers
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Printer Service And Parts Glossary
-
Printer Service Error Codes
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Developing a Critical HP Printer Parts Stocking Strategy
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company’s, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
hi all, an offsite user has a printer that is a HP Laserjet 5100.
They have been unable to print to anything other than the bypass tray.
They want tray 2 [letter] to be default.
i tried manually setting tray 2 as default , and it still asks ‘tray 1 load plain paper’
I googled this and came up with the following:
If the HP LaserJet 4000, 4050, 4100, 5000 or 5100 series printer displays the message «Tray 1 Load Plain Letter » or if the paper is being pulled from an unexpected paper tray, try the following steps:
Follow these steps to check that the paper guides in the trays are correctly configured.
1. Remove the tray in question from the printer, take out all of the paper, and verify that the rear paper guide and the side paper guides are aligned with the «Letter » guide slot and not the «A4» guide slot.
2. On some paper trays, there is a dial on the right of the tray, along the outside area, where the paper is loaded toward the front. Follow these steps if the tray has the dial:
a. Pull the tray out of the printer.
b. Look at the blue paper-size-adjustment-dial and verify that the correct paper size is selected.
3. Other trays have an adjustment in the left, upper area in front of where the paper is loaded. As soon as the tray is being removed, look down on top of it toward the front left side. For trays with this adjustment, follow these steps:
a. Pull the tray out of the printer.
b. Rotate the inset blue dial in the tray so that the printer will read the correct size of paper. The toggle switch accesses more sizes.
|
NOTE: |
Setting the dial adjusts the printer’s sensors, but not the paper guide. |
I asked the person on site to confirm everything is set to «Letter» and it is.
this still does not work.
I also uninstalled and reinstalled the drivers the terminal server they work from uses to print to this printer.
any ideas?
HP Printers are one of the best and cost-effective printers available in the market. Printing has become very easy and reasonable with HP printers. Printers like any other machinery can falter at any point of time leaving you in a fix. That’s exactly where our role comes in. We are a group of Professional HP Printer technicians who strive to resolve your HP Printer errors very promptly and are the best possible manner. In this article, we will try to resolve HP Printer Load Tray 1 Error.
Causes Load Tray 1 Error HP Printer Machine
Before resolving the error, let us first try to understand what it means by the error HP Printer Load Tray 1 Error. This error occurs due to a mismatch in the Printer settings and the actual loading of paper. There are two trays in a printer.
The Tray 1 is the small tray in the front for the manual feeding of paper. While the Tray 2 is the paper cassette that slides out and holds the paper. Load Tray 1 Error is displayed when the printer settings say take the paper from tray 1 while you must have put paper in the cassette below that is the tray 2. For resolving this error any of the traditional steps such as simple RESET of the printer, stopping the printer spool and restarting it etc. will not help. Then How to solve the error Load Tray 1 Error?
Troubleshooting HP Printer Error Load Tray 1
How to Fix the HP Printer Load Tray 1 Error?
Follow the following steps to resolve the HP Printer Error – Load Tray 1 Error:
Step 1: Checking for the access control for Tray Settings
- Click on the security tab.
- Select the access control from the panel on the left.
- Under the sign in and permissions policy expand the tray options.
- In that select the ability to modify tray size and type settings.
- Scroll down and select apply.
Step 2: Set the Use Requested Tray Setting
- Click on the Copy/Print Tab
- Select the manage trays from the left panel.
- Under the use requested tray, select exclusively or tray 2.
- Click Apply.
Step 3: Restricting the access to Tray settings.
- Click on the security tab.
- Select the access control from the panel on the left.
- Under the sign in and permissions policy, expand the tray options.
- In the Device Guest column click on the checkbox Ability to modify tray type and size settings and lock it for guest users. It will turn yellow and will have a lock icon next to it.
- Scroll down and select apply.
Performing this step will resolve the error. If however the error still appears or you find any difficulty in performing any of the aforesaid steps then feel free to contact us at HP Toll-Free Number 
. We are a pool of Technical professionals always ready to help you solve your errors.
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06-10-2023
01:17 PM
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Hi:
I always have many problems with this printer HP Pro m254dw. It shows Load tray 1 Plain A4.
All the paper tray are set up for letter size, and I also shut down and turn on the printer many times. It didn’t fix my printer problem.
I need help. thank you
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If it’s asking for A4 paper, that means the paper size is set for A4 at the printer driver or in the application you’re using to print from, and the paper size you have set in the printer for the paper tray is not set for A4, but letter or something else. You need to make sure all the settings on the printer, the printer driver on your computer and the application are set correctly for the paper size you want to print on.
15.11.2010
Вопрос:
Панель управления заблокирована паролем, ничего нельзя изменить.
Как сбросить пароль или настройки до заводских?
Ответ:
Аппарат сообщает о том, что нужно загрузить в лоток 1 бумагу нужного для печати формата (А4 или Plain).
Задайте свой вопрос
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