The following table contains important information about supplies status messages.
10.XX.YY Supply memory error
Description
The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge.
Memory chip memory errors
-
YY = 00
-
XX = 00 — Black
-
XX = 01 — Cyan
-
XX = 02 — Magenta
-
XX = 03 — Yellow
Memory chip missing errors
-
YY = 10
-
XX = 00 — Black
-
XX = 01 — Cyan
-
XX = 02 — Magenta
-
XX = 03 — Yellow
Recommended action
Reinstall the print cartridge, or install a new print cartridge.
Black cartridge low
Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Black cartridge very low
Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Cyan cartridge low
Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Cyan cartridge very low
Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Fuser kit low
Description
The fuser kit is low. The actual supply life remaining might vary. Consider having a replacement fuser kit available to install when print quality is no longer acceptable. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Fuser kit very low
Description
The fuser kit is very low. The actual supply life remaining might vary. You do not need to replace the fuser kit at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
If print quality is no longer acceptable, replace the fuser kit. Instructions are included with the fuser kit.
Incompatible <color> cartridge
Description
The indicated color print cartridge is not compatible with this product.
Recommended action
Replace the print cartridge with one that is designed for this product.
Incompatible fuser
Description
The fuser is not compatible with this product.
Recommended action
warning:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
-
Open the right door.
-
Remove the incompatible fuser.
-
Install the correct fuser.
-
Close the right door.
Magenta cartridge low
Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Magenta cartridge very low
Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Replace <color> cartridge
Description
This alert appears only if the product is configured to stop when the print cartridge reaches the very low threshold. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Recommended action
Replace the specified color cartridge.
Or, configure the product to continue printing by using the Manage Supplies menu.
Replace fuser kit
Description
The product indicates when the fuser kit is at its estimated end of life. The actual life remaining might be different than the estimation. Have a replacement fuser kit available to install when print quality is no longer acceptable. The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends.
Recommended action
warning:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.
Replace the fuser kit. Instructions are included with the fuser kit.
Replace Supplies
Description
This alert appears only if the product is configured to stop when the print cartridges reach the «very low» threshold. Two or more supplies are at the estimated end of life. The actual life remaining might be different than the estimation. Consider having replacement supplies available to install when print quality is no longer acceptable. The supply does not need to be replaced now unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends.
Recommended action
Replace the necessary supplies.
Or, configure the product to continue printing by using the Manage Supplies menu.
Replace toner collection unit
Description
The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends.
Recommended action
Replace the toner collection unit.
If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.
Replace toner collection unit
Description
The product indicates when a toner collection unit is at its estimated end of life. The actual life remaining might be different than the estimation. It is best to replace the toner collection unit within two weeks of the message to avoid overfilling and possible toner spill. After a toner collection unit has reached its approximated end of life, HP’s premium Protection Warranty on that toner collection unit ends.
Recommended action
Replace the toner collection unit.
If you wish to have the toner collection unit operate past its estimated capacity, configure the product to continue printing by using the Manage Supplies menu. This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product.
Supplies in wrong position
Description
Two or more print-cartridge slots contain the wrong color print cartridge.
From left to right, the print cartridges should be installed in this order:
-
Yellow
-
Magenta
-
Cyan
-
Black
Recommended action
Install the correct color cartridge in each slot.
Supplies low
Description
This message appears when at least two supplies have reached the low threshold. The actual supply life remaining might vary. Identify which supplies are low. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.
Supplies very low
Description
This message appears when at least two supplies have reached the very low threshold. Identify which supplies are low. The actual supply life remaining might vary. You do not need to replace the supplies at this time unless print quality is no longer acceptable. After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.
Recommended action
To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel.
Toner Collection Unit Almost Full
Description
The toner collection unit is almost full. This condition is equivalent to the supply life being low. The actual supply life can vary. You do not need to replace the toner collection unit at this time.
Recommended action
No action is necessary to continue. Consider ordering another toner collection unit.
Unsupported supply installed
Description
One of the print cartridges is for a different HP product.
Recommended action
Remove the print cartridge from that slot, and install a cartridge that is for the HP product.
Used supply in use
Description
One of the print cartridges has been previously used.
Recommended action
Wrong cartridge in <color> slot
Description
The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in this order:
-
Yellow
-
Magenta
-
Cyan
-
Black
Recommended action
Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Yellow cartridge low
Description
The print cartridge is nearing the estimated end of its useful life.
Recommended action
The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.
Yellow cartridge very low
Description
The print cartridge is at the estimated end of its useful life.
Print quality might decrease. Replace the print cartridge when the print quality becomes unacceptable.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You do not need to replace the print cartridge at this time unless the print quality is no longer acceptable. The actual print-cartridge life can vary.
Once an HP print cartridge has reached the very low threshold, the HP Premium Protection Warranty on that print cartridge has ended. When choosing to continue printing past the very low threshold, all print defects or print-cartridge failures will not be considered to be defects in materials or workmanship in the print cartridge under the HP Print Cartridge Warranty Statement.
Интерпретация сообщений на панели управления
Типы сообщений панели управления
Состояние устройства или возникшие с ним проблемы можно определить по четырем типам
сообщений панели управления.
Тип сообщения
Описание
Сообщения о
состоянии
Сообщения о состоянии отражают текущее состояние устройства. Они информируют о
нормальном функционировании устройства, и для их очистки вмешательство не требуется.
Сообщения изменяются при изменении состояния устройства. Если устройство готово к
работе, не занято и не ожидает разрешения предупреждающих сообщений, отображается
сообщение Готов.
Предупреждающие
сообщения
Предупреждающие сообщения информируют об ошибках передачи данных или ошибках
принтера. Обычно эти сообщения чередуются с сообщением Готов или сообщениями о
состоянии и остаются на экране, пока не будет нажата клавиша
OK
. Отображение некоторых
предупреждающих сообщений прекращается автоматически. Если для параметра Удаляемые
предупреждения в меню Параметры экрана задано значение Задание, эти сообщения
исчезнут при выполнении следующего задания печати.
Сообщения об
ошибках
Сообщения об ошибках информируют о необходимости выполнения определенных действий,
например добавить бумагу или устранить ее замятие.
После появления некоторых сообщений об ошибках предусматривается автоматическое
продолжение печати. Если для параметра События автопродолж. в меню Параметры
экрана задано значение Автопродолжение (10 с), устройство продолжит работу через
10 секунд после появления сообщения об ошибке, предусматривающего автоматическое
продолжение печати.
ПРИМЕЧАНИЕ.
Если нажать на какую-либо кнопку, пока отображается такое сообщение (т.е.
в течение 10 секунд), то вместо автоматического продолжения работы будет выполнено
действие, соответствующее этой кнопке. Например, если нажать кнопку Стоп
, печать
остановится, после чего будет предложено отменить задание печати.
Сообщения о
критических ошибках
Сообщения о критических ошибках уведомляют о сбое устройства. Некоторые из этих
сообщений можно удалить, выключив и снова включив устройство. Параметр
Автопродолжение (10 с) не влияет на эти сообщения. Если критическая ошибка не будет
устранена, необходимо вызвать обслуживающий персонал.
Сообщения панели управления
Устройство предоставляет различные сообщения панели управления. После отображения
сообщения на панели управления следуйте указаниям на экране, чтобы устранить неполадку.
Если на панели управления отображается сообщение «Ошибка» или «Внимание» и не указано
шагов для устранения неполадки, выключите и включите устройство. Если ошибки устройства
продолжают возникать, обратитесь в службу поддержки HP.
Чтобы просмотреть дополнительную справочную информацию, нажмите клавишу «Справка»
на экране панели управления.
RUWW
Интерпретация сообщений на панели управления
195
Hi.
I have some recommendations you can follow to try to correct your problem.
First, Power Off the printer, remove the formatter board (the assembly where you connect the thumbdrive) and check that the Solid State Drive looks properly connected. Reinstall the formatter and turn the printer ON.
Based on what you described, the printer will boot into a 99.09.67 Error.
When you are in the Error screen, you are actually in the BIOS of the printer.
+ Press the OK button and you should see a menu (the same one I believe you are navigating to load the code).
+ Go to Administrator -> Format Disk -> Press OK
+ Once done, connect the USB Thumbdrive previously loaded with the latest FW found in the HP.com web page (be sure the code is saved in the root partition of your drive, it must be a FAT16 or FAT32 file system. Be sure the thumbdrive is a simple one and not a U3 type of drive — the one that behave as a CD and as an external drive).
+ Go to the Download menu -> Load through USB thumbdrive —> OK
+ Pick the file with the code and press OK.
+ Once it finishes, power off the printer, remove the USB Thumbdrive and Power On the printer.
The printer should go to Ready after some minutes (there may be automatic powercycles while in this process).
Be aware that when formatting the disk, you will lose any third party application you may have. You will need to reinstall them if that is your case.
If after these steps your printer still boots in a 99.09.67 error then probably your Solid State Disk is failing and you will need to call service for further actions.
Good luck !
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution
I am an HP employee!
Печать страницы состояния расходных материалов
Страница Печать страницы состояния расходных материалов показывает остаток
предполагаемого срока службы картриджа. Также, на ней указывается артикул, необходимый
для заказа подлинного картриджа HP для устройства, а также другая полезная информация.
1.
На панели управления нажмите кнопку Главный экран .
2.
Откройте следующие меню:
●
Администрирование
●
Отчеты
●
Страницы конфигурации/состояния
3.
Нажмите кнопку «Стрелка вниз» , чтобы выделить пункт Страница состояния расходных
материалов, затем нажмите кнопку
OK
, чтобы его выбрать.
4.
Нажмите кнопку «Стрелка вверх» , чтобы выделить пункт Печать, затем нажмите кнопку
OK
.
Интерпретация сообщений панели управления для расходных
материалов
Сообщения о состоянии расходных материалов подробно описаны в следующей таблице.
10.XX.YY Ошибка памяти расходных материалов
Описание
Устройству не удается выполнить чтение или запись по крайней мере для одной микросхемы
памяти картриджа, или ее нет на картридже.
Ошибки микросхемы памяти
◦
YY = 00
◦
XX = 00 — черный
◦
XX = 01 — голубой
◦
XX = 02 — пурпурный
◦
XX = 03 — желтый
Отсутствует микросхема памяти
◦
YY = 10
◦
XX = 00 — черный
◦
XX = 01 — голубой
RUWW
Решение проблем с расходными материалами
115