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- Номер статьи: 1000619
- Категория: Оборудование::Серия BizHub
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05-03-2012
#1
Konica Minolta Scan to SMB ‘Server Connection Error’
Posting this here as well with a link to the original thread in case people don’t go through the Connectivity sections as much.
Konica Minolta Scan to SMB ‘Server Connection Error’
Here is another how to instead of a question which is about scanning to a hidden SMB share from a Konica Minolta.
To start with, you will need to know the difference between a normal share and a hidden share. If you already know this, then skip to the next paragrapgh. Normal shares are generally (with certain exceptions) visible to all users on the network even if they have permission to view the contents or not. Hidden shares have a $ sign at the end of them which means you can’t see the share from a remote computer just by browsing to the server over the network. You have to know that it is there ande go directly to the share (adding the $ sign at the end of the share name) to gain access (assuming that you have permission).
Normally if you type in the wrong host or share name, the copier will error in the log with ‘Server Connection Error’ which most will know as the machine not being able to find the server or share on the network. If you type the username or password in wrong, then you would normally get a ‘Login Error’ recorded in the log.
My machine had the right server name and the right share name in it, but was reporting back with ‘Server Connection Error’ everytime. The difference was that the share was a hidden share (share name with a $ sign after it). I made sure the DNS Domain name was right, the NTLM version was set correctly but wouldn’t work. It was until I gave the user permission on the share that the machine started scanning correctly. I thought to myself that this wasn’t right because I should have been getting a login error.
Thinking about this later I figured out the reason for the copier showing ‘Server Connection Error’ was with hidden shares, you have to be given permission to view the share, so the copier was reporting the correct error before I gave the username permissions for that share. Basically this means the username that the copier was using, didn’t have permission to see the hidden share, there for the copier couldn’t see where it was supposed to place the scanned file.
If you want anymore clarification, please reply to the thread as I know my posts can get a little bit confusing at times.
Hope this helps.
Owl
Last edited by TheOwl; 05-03-2012 at 08:18 AM.
Please don’t ask me for firmware or service manuals as refusal often offends.
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05-03-2012
#2
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Nice! Thanks Owl.
I battled with one of these hidden shares yesterday. ‘Login Error’ was the message. We used the login information off the Canon being removed, but it would log in. After testing the login we discovered that the password was not working. After resetting the password, and re-entering the password it started to work. Same password was re-entered. =^..^=
If you’d like a serious answer to your request:
1) demonstrate that you’ve read the manual
2) demonstrate that you made some attempt to fix it.
3) if you’re going to ask about jams include the jam code.
4) if you’re going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=
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05-04-2012
#3
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by blackcat4866
Nice! Thanks Owl.
I battled with one of these hidden shares yesterday. ‘Login Error’ was the message. We used the login information off the Canon being removed, but it would log in. After testing the login we discovered that the password was not working. After resetting the password, and re-entering the password it started to work. Same password was re-entered. =^..^=
I do Capitals in HOST names and pasword entry upon each change whether host name change or username change or path…alway type in the password.
Thanks OWL great info on the hidden share! Useful..
.OK Google! … will I need Berrocca this morning?
Firmwares HERE
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05-04-2012
#4
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
I have never used capitals with host, sharename or usernames ever.
Please don’t ask me for firmware or service manuals as refusal often offends.
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05-04-2012
#5
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by TheOwl
I have never used capitals with host, sharename or usernames ever.
When I tried to use SMB scanning on +253 it would not allow me to drop the files in the PC until I had host name in capitals…
What could have caused that then?
.OK Google! … will I need Berrocca this morning?
Firmwares HERE
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05-06-2012
#6
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
It could be a difference in regions.
Please don’t ask me for firmware or service manuals as refusal often offends.
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10-18-2019
#7
Junior Member
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Re: Konica Minolta Scan to SMB ‘Server Connection Error’
I am having this issue with a Konica Minotla c308. I have followed all the instructions to setup the Scan to Network(SMB) and have entered all the information to the server that it needs to scan to. It runs Windows Server 2012 and all other scan to network setting for other folders that are on this server have been set all the same with certain permissions allowed for specific users as well to be able to Read, Write, and Execute to this shared folder. I have read the manual and have downloaded the Konica Minolta Troubleshooting steps as well and have done all of what they suggest. As for the folder name it goes to, in the troubleshooting it talks about the amount of characters for a Mac OS not Windows. If anyone has any idea of what else to do it would be very much appreciated. Thank you in advance.
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10-18-2019
#8
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by NewTech72
I am having this issue with a Konica Minotla c308. I have followed all the instructions to setup the Scan to Network(SMB) and have entered all the information to the server that it needs to scan to. It runs Windows Server 2012 and all other scan to network setting for other folders that are on this server have been set all the same with certain permissions allowed for specific users as well to be able to Read, Write, and Execute to this shared folder. I have read the manual and have downloaded the Konica Minolta Troubleshooting steps as well and have done all of what they suggest. As for the folder name it goes to, in the troubleshooting it talks about the amount of characters for a Mac OS not Windows. If anyone has any idea of what else to do it would be very much appreciated. Thank you in advance.
here’s an idea..
this thread had been DEAD since 2012…
you should start a NEW thread…
more than likely the SMB block on the new WINxxx OS
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10-18-2019
#9
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by Phil B.
here’s an idea..
this thread had been DEAD since 2012…
you should start a NEW thread…
more than likely the SMB block on the new WINxxx OS
More useless information posted from you
Double check your network DNS settings
Here you go
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10-18-2019
#10
Junior Member
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- 0
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by bsm2
More useless information posted from you
Double check your network DNS settings
Here you go
Thank you for that information. The DNS settings are working fine since the file server can get everything that is sent to it. I am sorry for putting in a help request to an old issue. We have checked the server settings as well and all permissions on the shared folder that the scans need to go to are set to what they need to be set to. Thank you again though for the suggestion and video. I do appreciate it.
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
Originally Posted by blackcat4866
Re: Konica Minolta Scan to SMB ‘Server Connection Error’
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We have Konica Minolta printers at our site. I setup both email and SMB scan feature. The printer must be having issues getting the email out from the scanner. Check your SMTP settings and make sure they are correct. Be sure to check the configured outgoing email account and make sure it has the correct username and password. The real first step is to make sure that the printer can see the email server you are sending from and that the printer can send emails using the account you assigned for it to use.
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The Repairatrooper
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#1 cause we see for email issues is DNS settings wrong, same for scan to folder.
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Hi Jasonty,
SMB scan feature is working for us. From this link,
I want to use the option 2 method. wherein we don’t need a email server. Is it possible?
https://support.office.com/en-us/article/how-to-set-up-a-multifunction-device-or-application-to-send… Opens a new window
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I attempted those steps before just using an email account. How long has it been since you registered the MX record on your DNS? It can take up to 48 hours for changes to be updated on caching servers before traffic will take those paths. Although, I would check that the Points to address matches the server address on the printer. The Server Connection Error basically means the printer cant see the sending server at all. This leads me to believe that either the MX record has not been cached or the address the printer is trying to send to is incorrect.
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Hi Jasonty,
It seems that the printer is connected to the internet. I tried to ping DNS, smtp of outlook and ping failed. I don’t have any idea about that. I checked the TCP/IP settings ip addresses are correct too.
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Hmmmm, do you have access to alter your DNS records?
If you are using Office 365 you can view them from the Admin portion and then Setup > Domains > Select your domain > find the MX record and then make sure it input where you would normally put the server name on the Konica Minolta when setting up the SMTP.
You will not receive a response from pinging Microsoft SMTP DNS for security reasons. After confirming this step, you will need to then go back and add the record as instructed in the step by step of the link you provided.
Just want to confirm that you were able to get to and update your DNS records.
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I just have a question. So, Our printer is connected to internet using lan cable and I checked the printer if it has an internet access by going to Utility > Administrator settings > Network Settings > Detail Settings > Ping Confirmation.
In Ping Confirmation, I tried to ping 8.8.8.8 and the output was ping failed. check connection and settings. Does it mean the printer doesn’t have internet access? Or Do I have to finish the configuration step by step before I start trying to ping ip addresses.
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You should be able to get an echo response from the ping. I would check that the firewall on this one and verify if the printer can receive ICMP responses. Typically, your printer should not be open to the internet, just your local network, as it would create a security vulnerability. I would however complete the configuration process as a best practice.
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Инструкция как настроить почту Office 365 (пароль приложения), на МФУ MFU KONICA MINOLTA bizhub C224e, для отправки сканированных документов на электронную почту. Возможные проблемы при настройке почтовой записи O365 и решение проблем.
Содержание:
- Настройка пароля приложения
- Настройка МФУ
- Решение проблем
Другие языки:
- ?? Set up Scan to Email use Office 365 for KONICA MINOLTA bizhub C224e
- ?? Configurar Escanear a correo electrónico con Office 365 para KONICA MINOLTA bizhub C224e
- ?? Configuration de la messagerie Office 365 sur le bizhub C224e KONICA MINOLTA
- ?? Richten Sie Scannen an E-Mail mit Office 365 für KONICA MINOLTA bizhub C224e ein
- ?? Scannen naar e-mail instellen gebruik Office 365 voor KONICA MINOLTA bizhub C224e
- ?? Configurar Digitalizar para email usando o Office 365 para KONICA MINOLTA bizhub C224e
- ?? Sediakan Imbas ke E-mel menggunakan Office 365 untuk KONICA MINOLTA bizhub C224e
Настройка пароля приложения
Для настройки пароля приложения аккаунта Office 365 выполните следующие шаги:
- Войдите в аккаунт на сайте www.office.com
- Откройте раздел Security information
- Добавьте метод входа, нажмите Add Sing-In Method
- Выберите пароль приложения App password
- Задайте имя приложения (минимум 8 символов)
- Скопируйте автоматически сгенерированный пароль для приложения
✏️ Примечание: Храните этот пароль в надежном месте, его больше нельзя показать.
Настройка МФУ
Настройка почты администратора
Откройте настройки Konica Minolta:
- раздел System Settings
- раздел Machine Setting
Для корректной отправки почты с МФУ необходимо указать электронную почту администратора, укажите емаил аккаунта Office 365 (в примере: notification@mhelp.pro).
- E-mail Address: notification@mhelp.pro
Настройка почты, для отправки документов
Откройте настройки Konica Minolta:
- раздел Network
- раздел E-mail Setting
- пункт E-mail TX (SMTP)
Задайте следующие настройки:
- Scan to E-mail: ON
- SMTP Server Address: smtp.office365.com
- Use SSL/TLS: Start TLS
- Port Number: 587
- Authentication Setting, POP before SMTP: OFF
- SMTP Authentication
- User ID: email: notification@mhelp.pro
- Password is changed: app_password
Указанных здесь настроек достаточно, для корректного подключения учетной записи
Решение проблем
Ранее мой МФУ использовал стороннюю учетную запись почты, когда я добавил правильные настройки корпоративной почтовой записи (указав правильные параметры почты) я стал получать разные ошибки на МФУ при попытке сканирования.
Если вы указали правильные настройки подключения, но получаете «ошибка соединения с сервером»: 535, 553, 554, рекомендую выполнить сброс сетевых настроек принтера:
- раздел Maintenance
- раздел Reset
- раздел Network Setting Clear (Network Settings returned to factory defaults)
- Нажмите кнопку Clear
После сброса настроек, рекомендую использовать Мастер настройки, для подключения учетной записи почты:
- раздел Wizard
- пункт TX Setting for scan documents
После выполненной настройки, ошибки были исправлены и отправка сканированных документов на корпоративную почту выполняется корректно.
? Как настроить корпоративную почту Office 365 (использование пароля приложения), для отправки сканированных документов с МФУ KONICA MINOLTA bizhub C224e обсуждалось в этой статье. Я надеюсь, настройка учетной записи Office 365 была выполнена успешна . Однако, если вы столкнетесь с каким-то проблемами при настройке, не стесняйтесь написать в комментариях. Я постараюсь помочь.