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11-22-2022
02:54 PM
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Product: HP LaserJet MFP M140we Printer
Operating System: Microsoft Windows 10 (64-bit)
So I bought laserjet MFP M140w two days ago and I have spent two desperate days of trying to set it up! The best I could get was this error — EBS00P0004. I mean that was really the furthest I could get in the installation process, the rest of the times the printer was not even discoverable (it says it’s offline)… What does this error mean and how can I FINALLY install and use this printer?
Thanks for your help!
1 ACCEPTED SOLUTION
11-28-2022
06:06 AM
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Update:
So I repeated the steps in the 1st reply — same error message. Then I started searching for a way to factory reset the printer, so that I can try a 3rd time. I found this article: https://support.hp.com/us-en/document/ish_4411816-4315131-16
Followed the steps for HP LaserJet MFP M139e printer (although mine is 140we, but I figured it’s in the same boat somehow). After performing the factory reset twice (didn’t work the 1st time and I restarted the router, PC, the printer, uninstalled smart app, installed again) I finally managed to setup the printer and printed a couple of pages to test it. So far it works.
Can’t believe it! I hope I don’t find another error message when I try printing something tomorrow, as I honestly don’t trust this brand anymore.
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6 REPLIES 6
11-25-2022
03:05 AM
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@alpopon
Welcome to the HP support community.
I understand that you are getting an EBS00P0004 error when installing the printer
Perform root level uninstallation to remove all the printer related software’s.
- In Windows, search for and open Programs and Features.
- Select your HP printer.
- Select Uninstall.
- In Windows, search for and open Devices and Printers.
- In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose «Delete» or «Remove Device.”
- Open up the run command with the «Windows Key + R» key combo.
- Type printui.exe /s and click OK.
- Click on Drivers tab.
- Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
- Select OK.
- Remove all instances of the same.
- Select Apply and OK on the Print Server Properties windows.
- Close Devices and Printers.
- Restart the PC again.
Download and install printer using HP Smart app
Click here to download.
Update the printer firmware to install the latest updates
Here are the steps:- Click here
I hope this helps resolve this issue completely.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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11-25-2022
04:12 AM
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I had the same issue when trying to set up my newly bought HP LaserJet m209dwe. I used three hours of my precious time, and ended up setting up a whole bunch of ethernet around the office to get it connected, because none of the so called Smart Start systems would work, or even tell me what the problem was.
I don’t get why HP choses to make things HARDER for the customer by demanding a) that the printer be connected to the internet, b) that I install their stupid and useless app to be able to install a driver, c) require I set up an account with their service to be able to use the printer I bought. Or correction: I get it. It’s because of greed and wanting to force us to give them our data, and to ram their subscription model down our throats. Well guess what? It’s backfired, and I’m now so fed up that this has tainted the HP brand for me. I’ll probably avoid anything HP in the future, and have not yet decided if I’ll just return the printer or not.
Easily the worst user experience I’ve yet had with a printer, and that’s saying something.
Sorry I couldn’t be more helpful, but I guess my solution was to connect both my laptop (which required me to borrow a docking station) and the printer to the network over Ethernet (which required a few trips to our network router cabinet), after which the Smart Start process actually finished. When this could all have been handled by connecting directly using a USB cable.
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11-27-2022
11:35 PM
— edited
11-27-2022
11:36 PM
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After some further tinkering, I can add this:
The printer actually works as a normal printer as well, but the installation is tricky, since it seems HP has intentionally made it not show up when looking for printers using the Windows function. BUT, if you manage to get a test page printed (not the Win test page, but the printer’s own) through using USB connection, or some other way, the printer’s IP address is printed on it. You can then use the Windows function ‘Add manually’ and choose IP address as the way to locate the printer. Doing this, the printer installs its drivers normally, and shows up as one would expect in the printer selectors.
This all just goes to show that it’s HP intentionally crippling their devices, to force people to use their buggy app.
Ps. If you have access to your ethernet or WIFI router, you can probably find the IP address through there as well, depending on which way the printer is connected.
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11-28-2022
04:22 AM
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Hi, thanks a lot for posting a reply so quickly. I had a bit of a burn out with this printer (just completely gave up after two days), so it’s only today that I dared to turn it on again and try your fix.
Well… I can’t say it worked. I did all steps as described and now I get to a new error (error code OW_4XX_OWSWS00001, see screenshot).
The funny thing is, there is a Get Support button in the lower right corner of the error message and when I click there it opens the browser and gives me «Page not found» error message. That is to close the surreal loop.
I can say that I have never bought a more non user friendly device, the user experience is sub-zero.
I will now try to repeat the steps in your reply, just in case (though all hope is gone).
Do you have any idea what this new error message might mean?
Is there a way to setup and use the printer without the HP Smart app?
Thanks in advance!
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11-28-2022
04:30 AM
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I couldn’t agree more! Worst user experience ever.
I managed to print a test page, sadly that is the only thing that this printer can print at this point. There is a flashing exclamation mark on its panel and when I try to print something, it prints the test page with the IP and other info about it.
I tried adding the printer through «Printers and Scanners» in Windows, a pathetic attempt to by pass the «smart» app… Well, windows kept saying the printer is offline, even though on the test page it says it’s connected to the same wifi as the PC.
I will keep trying, but, God, I will never ever buy any HP product again.
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11-28-2022
06:06 AM
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Update:
So I repeated the steps in the 1st reply — same error message. Then I started searching for a way to factory reset the printer, so that I can try a 3rd time. I found this article: https://support.hp.com/us-en/document/ish_4411816-4315131-16
Followed the steps for HP LaserJet MFP M139e printer (although mine is 140we, but I figured it’s in the same boat somehow). After performing the factory reset twice (didn’t work the 1st time and I restarted the router, PC, the printer, uninstalled smart app, installed again) I finally managed to setup the printer and printed a couple of pages to test it. So far it works.
Can’t believe it! I hope I don’t find another error message when I try printing something tomorrow, as I honestly don’t trust this brand anymore.
1 person found this reply helpful
Was this reply helpful?
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Автоматический перевод этой страницы выполнен Microsoft Translator
Во время настройки принтера HP в приложении HP Smart отображается ошибка EBS00P0004, к сожалению, что-то не так.
Эта проблема возникает, если два или более устройств подключены к одному и том же мобильному маршрутизатору через Wi-Fi. Разделительная
функция конфиденциальности мобильного маршрутизатора предотвращает связь между устройствами. Поэтому компьютер или мобильное
устройство не могут связаться с принтером.
Устранение ошибки EBS00P0004
Отключите функцию разделительной информации для завершения настройки и печати, или используйте одно из следующих обходных
решений для печати.
-
Временно отключите разделительную функцию конфиденциальности на мобильном маршрутизаторе, завершите настройку и выполните
печать.Прим.:
Альтернативными именами разделиатора конфиденциальности могут быть клиентские запуски, запуск в формате AP или связь между
intra-BSS.После завершения настройки повторно включите разделительную функцию конфиденциальности.
-
Выполните одно из следующих обходных решений:
-
Используйте функцию Wi-Fi Direct для печати.
-
Для печати используйте кабель USB.
-
Принтер HP сообщает пользователям о причине и характере сбоя. Иногда устройство выдает код ошибки ebs00p0004. Важно знать, что означает и как исправить эту неполадку.
Причина кода
Компьютер или смартфон не может подключиться к принтеру, если к маршрутизатору подключены более, чем одно устройство. К распространенным причинам возникновения неполадки также относится сбой во внутренней системе. Еще могут быть проблемы с заводскими настройками или механическая неисправность.
Устранение неполадки
Методы связаны с описанными проблемами. В первую очередь рекомендуем обратить внимание на внутреннее устройство принтера. Внимание уделяется подключению к сети, количеству чернил и расположению бумаги.
Обновление прошивки и установка компонентов ПО
Иногда перезагрузка помогает избавиться от кода ошибки ebs00p0004 без других действий. Это действие позволит системе устранить программные сбои. Не забудьте сохранить изменения, которые применялись к печати, поскольку при перезагрузке они аннулируются.
Обновление данных
Дальнейшую работу обеспечивает установка новой прошивки. Для этого выберите пункт «Обновление ПО» в меню настроек. Пользователь обновляет микропрограмму вручную.
Установка последних драйверов
Старый драйвер создает преграду между компонентами оборудования. Новая версия загружена на официальном сайте HP. В разделе ПО/Драйверы введите название продукта или выберите из предложенных вариантов. Для загрузки необходимо зарегистрироваться.
Процедуры с чернилами
Возникновение кода ошибки ebs00p0004 также связано с картриджами.
Проверка картриджей
Откройте дверцу доступа и вытащите картриджи. Код возникает из-за физических повреждений или наличия мусора в них. Очистите их и поставьте на место. Будьте внимательны при установлении картриджей по слотам и в правильном направлении.
При извлечении картриджей проверьте на уровень чернил. Код ошибки ebs00p0004 появляется при низком показателе. Чтобы получить достоверную информацию, зайдите в панель управления принтером и найдите страницу состояния чернил.
Очистка печатающей головки
В этой процедуре поможет раздел обслуживания в панели управления. Далее выберите соответствующую опцию. После завершения очистки перезагрузите устройство.
Проверка связи
Это касается подключения к устройству через интернет или наличия сбоев в приложении.
Проверка соединений с компьютером
При обеспечении интернет-связи через кабель, проверьте, ослаблен ли он.
Это касается и подключения напрямую к ПК, если используется такой способ соединения. После повторного подключения попробуйте снова напечатать документ
Переустановка приложения
Закройте HP Smart App и откройте. Затем скройте устройство с помощью правой кнопки мыши. Затем «Добавьте принтер» и настройте его.
HP Error Code EBS00P0004: A Guide to Resolving This Common Problem
If you own a Hewlett Packard (HP) printer, you may encounter an error message that reads “EBS00P0004.” This error code can be frustrating, especially if you’re in the middle of an important print job. But don’t worry, in this article, we’ll go over what this error code means, what causes it, and how to fix it.
What is HP Error Code EBS00P0004?
The EBS00P0004 error code is a system error that occurs in HP printers. This error code indicates that there is a problem with the printer’s internal hardware, such as a mechanical malfunction or an internal component that is not functioning correctly. When this error occurs, it will usually display on the printer’s screen and prevent the printer from functioning until the problem is resolved.
See Also: HP Printer Error Code 04358A98
Why Does the Error Code EBS00P0004 Occur?
There are several reasons why the EBS00P0004 error code might occur in your HP printer. Some of the most common causes include:
- A hardware malfunction
- A software glitch
- A problem with the printer’s internal components
- A failure in the printer’s internal system
It’s important to note that this error code can occur for a variety of reasons, so it’s always best to troubleshoot the problem as thoroughly as possible to determine the root cause of the issue.
How to Fix the Error Code EBS00P0004
Fixing HP Error Code EBS00P0004 is a simple process, and there are several methods you can try.
Method 1: Remove and Reinstall the Ink Cartridges
The first step in fixing HP Error Code EBS00P0004 is to remove the ink cartridges from your printer. To do this, simply open the printer’s ink cartridge access door and gently pull out the cartridges. Once the cartridges have been removed, inspect them for any physical damage or debris that could be causing the error. If you find any damage or debris, clean it off and then reinstall the cartridges. Make sure that the cartridges are installed correctly, with the correct orientation and in the correct slots.
Method 2: Check for Low Ink Levels
If the ink cartridges are not damaged, the next step is to check the ink levels. If the cartridges are low on ink, they may not be functioning correctly, and this could be causing the error. To check the ink levels, go to the printer’s control panel and navigate to the ink status page. If the ink levels are low, replace the cartridges with new ones.
Method 3: Update the Printer’s Firmware
In some cases, the error code may be caused by outdated printer firmware. To check if this is the issue, go to the HP website and search for the latest firmware updates for your specific model of printer. Download and install the update, and then restart your printer. This should resolve the error code.
Method 4: Clean the Print Head
If none of the above methods resolve the error code, the next step is to clean the print head. To do this, go to the printer’s control panel and navigate to the maintenance section. From there, select the option to clean the print head. This process may take several minutes, but once it is complete, restart your printer and try printing again.
If the methods above did not fix the problem, there are other steps you can take to resolve the error code EBS00P0004 and get your HP printer working again. Here are some of the most effective solutions:
Step 1: Restart Your Printer
The first step in resolving the EBS00P0004 error code is to restart your printer. This simple solution can often resolve the problem quickly and easily. To restart your printer, simply turn it off, wait a few seconds, and then turn it back on. This will give the printer a fresh start and may resolve any software glitches that are causing the error code.
Step 2: Check the Connections
If restarting your printer doesn’t resolve the issue, the next step is to check the connections. Make sure that the printer is properly connected to your computer or network, and check to see if there are any loose cables or connections. If you find a loose cable, simply reconnect it and try printing again.
Step 3: Check for Jammed Paper
If the problem persists, the next step is to check for jammed paper. Jammed paper can cause the EBS00P0004 error code to occur, so it’s important to remove any jammed paper from the printer. To do this, simply open the printer and look for any paper that may be stuck inside. If you find any, carefully remove it and try printing again.
Step 4: Service Your Printer
If you’ve tried all of the steps above and the error code EBS00P0004 still persists, it’s time to consider having your printer serviced. A professional technician can diagnose and repair the problem, ensuring that your printer is back up and running as soon as possible.
See Also: How To Connect A HP Printer To Wifi
Conclusion
The EBS00P0004 error code can be a frustrating issue to deal with, but it’s usually a straightforward problem to fix. By following the steps outlined above, you should be able to get your HP printer up and running again in no time. If you’re still encountering the error code after trying these steps, it may be time to contact HP technical support for further assistance.
Also try our free online service Printer Test Page. This makes it very easy to analyze how accurately your printer prints.
Well, error code ebs00p0004 shows on the HP printer when it’s time to set up the device.
So, what are the reasons behind showing this error? And solutions?
You are getting the error ebs00p0004 because you are not connecting the wifi direct or USB cable to print. This is the most frequent cause of this issue. You can fix this by disabling the privacy separator feature, connecting the wifi direct, resetting your printer, uninstalling and reinstalling all the printer software and driver, and lastly, you need to install the latest firmware update.
Now, let’s discuss in detail the solutions that how you can fix this by yourself.
This problem occurs when you want to set up your new Hp printer or at the time of installation. Let’s look into the reason behind it.
This can happen when two or more devices use wifi to connect to the same mobile router. The mobile router’s privacy separator feature prevents devices from communicating with one another. The printer cannot be reached by the computer or a mobile device.
And then, you can see the error code ebs00p0004 on your printer. If you are already connecting to the wifi but still have this error, then you may update your firmware.
Now, let’s move on to the solutions.
How to Fix Ebs00p0004 Hp Printer Error
You can fix the error code of ebs00p0004 on your printer in many different ways. The solution will be different according to the printer you are using. However, you can try to fix the issue through the solutions below.
Solution 1: Disability of privacy separator feature
You need to Disable the privacy separator feature in the mobile router. After completing the setup, you can print without error. How to disable the privacy separator feature? Take a look!
Step 1: You can use a web browser to check the settings of the wireless access point.
Step 2: Search the privacy separator feature.
Step 3: Turn it off
Step 4: If you can’t find the website of your wireless access point, contact the manufacturer.
Depending on the router you use, the privacy separator feature might not be disabled as well. In that case move onto the next solution
Note: you may find alternative names for this feature such as- Client isolation, AP isolation, or Intra-BSS communication.
Solution 2: Connect direct wifi or USB cable
Another way is, you can just connect the wifi direct feature to print. Or you can simply use the USB cable connection for printing. Kindly note that some printer models are not wifi compatible printers. Hence, it can only be connected via USB cable to some specific model series such as HP Photosmart C4600 All-in-one.
So, if you already connected the wifi feature, it is not working. Then you need to try the USB cable if you are not sure about the printer’s connectivity.
Solution 3: Resetting your printer
If the above solution doesn’t work for your printer, You can simply reset it.
Step 1: If the printer is not already on, turn it on.
Step 2: Before proceeding, make sure the printer is turned off and silent.
Step 3: Disconnect the power supplying plug from the back of the printer.
Step 4: Remove the power plug from the wall socket.
Step 5: you have to wait at least one minute.
Step 6: Re-insert the power cord into the wall socket.
Step 7: Reattach the printer’s power cord to the back of the device.
Step 8: Turn on the printer, if it doesn’t automatically turn on. Now check the control panel display.
NOTE: HP advises plugging the printer’s power wire straight into a wall outlet.
Congratulations! Your HP printer has been successfully reset. Now, I hope it will work for your issue and you can print it.
However, do not try to mix up the cold reset and hard reset of hp printers.
Solution 4: Uninstall and Reinstall all the printer software
You can try this solution if all the above solutions can not fix your problem. In this term, You have to remove all the hp printer-related software and drivers from your computer and again reinstall them. To perform this on your computer let’s first look into uninstalling:
Uninstalling Your HP Printer:
For this procedure, you can simply check the steps below. Here, I have discussed how you can easily find the software, and drivers and uninstall them.
Step 1: Search in the search bar of your PC “Programs and Features”. Then click on that in Windows.
Step 2: You need to select your HP printer and Uninstall it.
Step 3: Now, find the Devices and Printers.
Step 4: Remove your HP printer from the Devices and Printers window.
Step 5: Using the “Windows Key + R” key combination, launch the run command.
Step 6: you need to enter printui.exe /s and then click on OK.
Step 7: Select the Drivers tab.
Step 8: Also remove the HP Printer driver from the list.
Step 9: Remove all instances related to the same HP printer.
Step 10: Click on Apply and OK on the Print Server Properties windows.
Step 11: Close Devices and Printers.
Step 12: Restart the PC again.
If you want to watch any video for this procedure, you can watch this-
By this process, you can easily uninstall all your printer software, and drivers
Reinstall your Hp printer:
After uninstalling your printer and printer-related software and drivers, you need to reinstall them all again. Go to the Software and Driver Download section of the HP customer support, and enter your device name or model that is required. And choose your Hp printer driver and management software.
Solution 5: Download and install HP smart app.
If you already installed it before then you have to remove this app. And again install the app.
Download the HP smart app from 123.hp.com (Android, Apple, iOS), HP Smart – Microsoft Store (windows), or HP Smart – Mac App Store (MAC)
You will need to create an HP account If this is your first time configuring the HP smart app.
Solution 6: Download the printer firmware to install the latest update
- First, check that the printer is turned on and connected to the computer.
- Then, you need to enter your printer model in the HP Software and Driver Downloads site.
- After choosing the firmware option from the list, hit the update’s download link, and then adhere to the directions.
(note: If you can’t find a firmware option, your printer does not need any firmware update.)
- Then you have to check your printer’s status on the printer update screen.
- If you can’t see your network printer, temporarily connect it to the computer with a USB cable. then refresh it and wait 20 seconds.
- If the status is ready, select the check box next to the serial number and then click update.
- If the status is displaying “current”, then you’re using a printer that’s firmware is up to date.
So, that’s all about this process. And if you are trying this solution, you may need to perform some more activities with your router and printer such as restarting these two.
This firmware update can solve many issues with your printer, as well as the printer’s Ip not loading in the browser issue.
Frequently Asked Questions (FAQs)
Why Does My HP Printer Show Error Code?
This error code may appear for a number of reasons, including hardware problems, firmware issues, or cable problems. If the error code still appears, you can upgrade the firmware after using the reset procedures described at the top of the page. You can also try using alternative printer cables.
Why is HP Ink so Expensive?
The high cost of supplies for inkjet and laser printers is frequently attributed to research and development. According to HP, the company invests $1 billion annually in R&D and has more than 4,000 patents covering just consumables like ink and toner cartridges for laser printers.
Can I Use Any Type of Ink for my HP Printer?
Yes, you can use ink from a compatible or unofficial brand in your printer. Lower priced printer cartridges from third-party companies are available for almost every popular printer model and can save printer users thousands on printing costs every year.
Conclusion
Thank you for being patient till the end. We tried to resolve the problem of the ebs00p0004 hp printer error. Hope it helps you. Kindly note that this problem and solutions may depend on the variety of the model of HP printer. These are some basic solutions that you can fix. You should get in touch with the HP support team if these don’t work for you.