Hp smart tank 615 ошибка 0xc4eb8004

@Jonny_B79

Welcome to the HP Support Community

I suggest you remove all the cartridges and put one cartridge and check which cartridge is causing the problem.

Make sure the carriage is moving freely.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Keep me posted, how it goes!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Hi @IT_at_Home,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

— Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

— Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

— Let me know the version of the operating system installed on the computer connected to the printer.
— Connection method — USB, physical LAN, or wireless?
— If possible, get back to us with the snapshot of the error message.

Take care and have a great day ahead.

Rainbow23 — HP Support.

@YHel

Welcome to the HP support community.

I understand that you are getting an 0xc4eb8004 error, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee