Hp pagewide pro 477dw ошибка 0xc6fd0013

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I couldnt seem to find a Service Manual for the OJ Pro x476w either.  This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.

I also do not seem to be able to view the normal user guide from HPs site at this time.  My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.

Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer.  There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference.  Even through the printer is out of warranty HP might be interested in helping you with the print head array.  I would give them a call and see if they can offer you any assistance.

Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer.  If they do then they might have some instructions on how to install it that you could use to reseat your current array.  Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.


I couldnt seem to find a Service Manual for the OJ Pro x476w either.  This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.

I also do not seem to be able to view the normal user guide from HPs site at this time.  My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.

Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer.  There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference.  Even through the printer is out of warranty HP might be interested in helping you with the print head array.  I would give them a call and see if they can offer you any assistance.

Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer.  If they do then they might have some instructions on how to install it that you could use to reseat your current array.  Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.


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Сообщение icewind2004 » Ср окт 14, 2020 4:32 pm

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попробуйте сделать сброс настроек с отключенным принтбаром

Механически отключить? Там три шлейфа. :-) :-) :-) «Все три рубануть ножницами?»
Боюсь в таком случае аппарат в позу встанет при самодиагностике, хотя принтбар и так в ошибке висит, ну покажет он ошибку InputOutput при отключенном ПГ, что это даст при сбросе настроек?
Покурю еще раз Service mode.

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Сообщение icewind2004 » Чт окт 15, 2020 11:45 am

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отродье накуренной инженерной мысли

Так и запишем.
Вообще у аппарата пробег 1300стр всего лишь. По сути то он хорош, но только когда у него конкретное ТЗ и объемы работы есть. В случае простоя может случиться эпичный денежный дождь.
В общем я тоже думаю что башка у него в утиль.

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icewind2004

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  • Не в сети

  • Персональный альбом


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I couldnt seem to find a Service Manual for the OJ Pro x476w either.  This is typically the case for OfficeJet products but I was under the assumption that HP was going to release a service manual for the Pro X series since its more enterprise-like than the normal OJs.

I also do not seem to be able to view the normal user guide from HPs site at this time.  My hope was to search through it for clues on how to complete the reseating of the printheads as there is usually a small maintnenance section included in the documentation.

Considering the nature of this problem and what I have heard from HP engineers the printhead array for this printer should have a lifespan that outlasts the printer.  There is supposed to be enough printheads on the array to backup eachother in the case of failures that users arent supposed to notice the difference.  Even through the printer is out of warranty HP might be interested in helping you with the print head array.  I would give them a call and see if they can offer you any assistance.

Another idea would be to find a parts seller and ask them if they have a replacement printhead array for your printer.  If they do then they might have some instructions on how to install it that you could use to reseat your current array.  Googling around I wasnt able to find any replacement parts online so this might be a good reason to call HP and ask for suggestions on where to find replacement parts.


Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.


8 Replies

  • Author BSOD'D BSOD'D

    Just from Googling about, the 0xc6fd0013 is an issue with the ink system. Could he the print heads have they tried reseting them? Even some canned air could resolve this.

    I’m not familiar with this printer but there’s usually diagnostic utilities on the printer itself. Have they tried going through the usual realignments and such?


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  • Author Greg Jones

    I did find the searches before I posted here, I should have mentioned that.  The canned air may be an option.  I’m may try that when I go back over there Monday.


    Was this post helpful?
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  • Author Priscilla Jones

    Brand Representative for HP

    ghost chili

    ####
    HP PageWide Pro 477dn Multifunction Printer (D3Q19A)

    Error 0xC6FDxx13  =  Pen stuck, cold
    Where pen refers to ink cartridge.

    PageWide
    Pro 352/377, 452/477, and 552/577 — Repair Manual

    PageWide
    Pro 352/377, 452/477, and 552/577 — Troubleshooting Manual

    Possible resolution
    Are you using HP genuine cartridges? Are they correct type? Are they installed
    in correct slots? Do they sit properly?
    If the cartridges are new, make sure all the protective tapes and covers have
    been removed.
    Use lint-free material to wipe the contacts on the ink cartridge.

    Ensure that the printbar flex cables are inserted correctly in the main PCA.
    The main PCA could be defective although this is rare.
    ####


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    thumb_up
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  • Author Greg Jones

    Thank you for the suggestions.  I will try them.  I will also check to see if they are using HP cartridges.


    Was this post helpful?
    thumb_up
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  • My suggestion is to lean hard on HP. This error code is related to a failure called printer bar delamination. At one point they were replacing units that were throwing this code, regardless of warranty status and proper persuasion will likely have favorable results.


    Was this post helpful?
    thumb_up
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  • Author Priscilla Jones

    Brand Representative for HP

    ghost chili

     @Gregjones, you’re welcome.  We look forward to your update.  As @The.RepairTrooper indicated at one point, particularly for the first generation models, HP was replacing these units.  Unfortunately, currently, if the units are out of warranty the Support Team has not been so generous.  


    Was this post helpful?
    thumb_up
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  • One other thing, in regards to the warranty checker, if the unit was never registered properly as sold, then the warranty date is based on date it left distribution so with proof of purchase you may still have warranty coverage. Have client produce POP to confirm warranty expiration. If only days in most cases HP is very flexible.


    Was this post helpful?
    thumb_up
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  • Author Greg Jones

    Printer was purchased August 2016…


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Product: Office Jet pro x551dw

Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.

What’s left to do?

These print heads have literally been catching since I bought the thing, and now the final straw.

1 ACCEPTED SOLUTION

‎07-27-2022

12:43 PM


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Hello Community,

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.

This document contains several troubleshooting methods for clearing a paper jam.

Agatha
I work on behalf of HP

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5 REPLIES 5

‎03-22-2017

08:21 PM


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Hi,

Thank you for your query to HP forum. I will try my best to help you.

I am sorry to hear your problem.

This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.

Hope it helps.

Click on the «Thumbs up»button on the bottom to say «Thanks»
Please mark the post that solves your problem as «Accepted Solution»
(Although I am employed by HP, I am speaking for myself and not for HP)


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‎03-23-2017

12:20 AM

— edited

‎03-23-2017

12:20 AM


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Hi Jillk2

If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.

________________________________________________________
I am employed by HP …..(Although I am employed by HP, I am speaking for myself and not for HP)

Say «Thanks» by clicking the blue Kudos star in the post that helped you.

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yes, i’m afraid you are right. 

the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship. 

wish there more availability of service centers!

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‎07-27-2022

12:43 PM


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Hello Community,

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.

This document contains several troubleshooting methods for clearing a paper jam.

Agatha
I work on behalf of HP

Was this reply helpful?

Yes

No

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Product: Office Jet pro x551dw

Was able to release the stuck print heads by watching your video, then did the reset by taking the cartidges out and unplugging/ replugging and replacing cartridges but STILL getting this error code saying the print head is missing or not detected or incorrectly installed.

What’s left to do?

These print heads have literally been catching since I bought the thing, and now the final straw.

1 ACCEPTED SOLUTION

‎07-27-2022

12:43 PM


HP Recommended

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Hello Community,

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.

This document contains several troubleshooting methods for clearing a paper jam.

Agatha
I work on behalf of HP

Was this reply helpful?

Yes

No

5 REPLIES 5

‎03-22-2017

08:21 PM


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Hi,

Thank you for your query to HP forum. I will try my best to help you.

I am sorry to hear your problem.

This is likely a print head defect and you would need to have it replaced. Please call the service center in your country.

Hope it helps.

Click on the «Thumbs up»button on the bottom to say «Thanks»
Please mark the post that solves your problem as «Accepted Solution»
(Although I am employed by HP, I am speaking for myself and not for HP)


1 person found this reply helpful

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wp123

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‎03-23-2017

12:20 AM

— edited

‎03-23-2017

12:20 AM


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Hi Jillk2

If you keep seening this error, the print bar may need to be replaced.This is a hardware fault on the print bar.

________________________________________________________
I am employed by HP …..(Although I am employed by HP, I am speaking for myself and not for HP)

Say «Thanks» by clicking the blue Kudos star in the post that helped you.

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yes, i’m afraid you are right. 

the nearest facilty to fix it is 300 miles away. and as you know , it is heavy and hard to ship. 

wish there more availability of service centers!

Was this reply helpful?

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‎07-27-2022

12:43 PM


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Hello Community,

During a print job, the printer stops feeding pages, and a Paper Jam error message displays on the printer control panel.

This document contains several troubleshooting methods for clearing a paper jam.

Agatha
I work on behalf of HP

Was this reply helpful?

Yes

No

Warning

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  1. 09-09-2020

    #1

    niyaskarimba is offline


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    Hp pagewide pro 477-code:0xc6fd0013

    Dear All,
    We are getting an error code in HP Pagewide 477 «0xc6fd0013» and black color is missing.
    Tried to run head cleaning level 1 & level 2.

    Tried cleaning the print bar manualy by opening the side door.

    Still same.Kindly advice any possible solution for this issue.

    Thanks in advance.


  2. 09-09-2020

    #2

    Re: Hp pagewide pro 477-code:0xc6fd0013

    Hi there!
    Try running the level2 (level 1isn�t good for this issue!) 2 -6 times and look if black is coming back. If not you can forget the machine. I�ve «burried» 6 of this machines in 1 year.
    Greetings…


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Сообщение icewind2004 » Ср окт 14, 2020 4:32 pm

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попробуйте сделать сброс настроек с отключенным принтбаром

Механически отключить? Там три шлейфа. :-) :-) :-) «Все три рубануть ножницами?»
Боюсь в таком случае аппарат в позу встанет при самодиагностике, хотя принтбар и так в ошибке висит, ну покажет он ошибку InputOutput при отключенном ПГ, что это даст при сбросе настроек?
Покурю еще раз Service mode.

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Сообщение icewind2004 » Чт окт 15, 2020 11:45 am

Изменить размер шрифта ↓ВернутьИзменить размер шрифта ↑

отродье накуренной инженерной мысли

Так и запишем.
Вообще у аппарата пробег 1300стр всего лишь. По сути то он хорош, но только когда у него конкретное ТЗ и объемы работы есть. В случае простоя может случиться эпичный денежный дождь.
В общем я тоже думаю что башка у него в утиль.

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8 Replies

  • Author BSOD'D BSOD'D

    Just from Googling about, the 0xc6fd0013 is an issue with the ink system. Could he the print heads have they tried reseting them? Even some canned air could resolve this.

    I’m not familiar with this printer but there’s usually diagnostic utilities on the printer itself. Have they tried going through the usual realignments and such?


    Was this post helpful?
    thumb_up
    thumb_down

  • Author Greg Jones

    I did find the searches before I posted here, I should have mentioned that.  The canned air may be an option.  I’m may try that when I go back over there Monday.


    Was this post helpful?
    thumb_up
    thumb_down

  • Author Priscilla Jones

    Brand Representative for HP

    ghost chili

    ####
    HP PageWide Pro 477dn Multifunction Printer (D3Q19A)

    Error 0xC6FDxx13  =  Pen stuck, cold
    Where pen refers to ink cartridge.

    PageWide
    Pro 352/377, 452/477, and 552/577 — Repair Manual

    PageWide
    Pro 352/377, 452/477, and 552/577 — Troubleshooting Manual

    Possible resolution
    Are you using HP genuine cartridges? Are they correct type? Are they installed
    in correct slots? Do they sit properly?
    If the cartridges are new, make sure all the protective tapes and covers have
    been removed.
    Use lint-free material to wipe the contacts on the ink cartridge.

    Ensure that the printbar flex cables are inserted correctly in the main PCA.
    The main PCA could be defective although this is rare.
    ####


    Was this post helpful?
    thumb_up
    thumb_down

  • Author Greg Jones

    Thank you for the suggestions.  I will try them.  I will also check to see if they are using HP cartridges.


    Was this post helpful?
    thumb_up
    thumb_down

  • My suggestion is to lean hard on HP. This error code is related to a failure called printer bar delamination. At one point they were replacing units that were throwing this code, regardless of warranty status and proper persuasion will likely have favorable results.


    Was this post helpful?
    thumb_up
    thumb_down

  • Author Priscilla Jones

    Brand Representative for HP

    ghost chili

     @Gregjones, you’re welcome.  We look forward to your update.  As @The.RepairTrooper indicated at one point, particularly for the first generation models, HP was replacing these units.  Unfortunately, currently, if the units are out of warranty the Support Team has not been so generous.  


    Was this post helpful?
    thumb_up
    thumb_down

  • One other thing, in regards to the warranty checker, if the unit was never registered properly as sold, then the warranty date is based on date it left distribution so with proof of purchase you may still have warranty coverage. Have client produce POP to confirm warranty expiration. If only days in most cases HP is very flexible.


    Was this post helpful?
    thumb_up
    thumb_down

  • Author Greg Jones

    Printer was purchased August 2016…


    Was this post helpful?
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‎03-04-2023

01:15 PM


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Product: HP PageWide Pro 477dw Multifunction Printer

Operating System: macOS 12.0 Monterey

Tijdens het kalibreren, net nadat het roze geprint was, verscheen de foutmelding  0xc6fd0013 met als melding om HP te contacteren.
De printer is geblokkeerd en op het scherm staat
Kleurdichtheid kaliberen 33%…
Geen deuren of kleppen van de printer openen.

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MayS

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‎03-05-2023

11:26 AM


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Hi @AnnickD1 !

Thank you for visiting our English HP Support Community.

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP

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  1. 09-09-2020


    #1

    niyaskarimba is offline


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    Hp pagewide pro 477-code:0xc6fd0013

    Dear All,
    We are getting an error code in HP Pagewide 477 «0xc6fd0013» and black color is missing.
    Tried to run head cleaning level 1 & level 2.

    Tried cleaning the print bar manualy by opening the side door.

    Still same.Kindly advice any possible solution for this issue.

    Thanks in advance.


  2. 09-09-2020


    #2

    Re: Hp pagewide pro 477-code:0xc6fd0013

    Hi there!
    Try running the level2 (level 1isn�t good for this issue!) 2 -6 times and look if black is coming back. If not you can forget the machine. I�ve «burried» 6 of this machines in 1 year.
    Greetings…


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HP PAGEWIDE PRO MFP 477DW — Error: 0xc6fd0113

Hey guys,
so my father ‘won’ a printer at work last week (they got new printers in their office and were giving away 4 of their old ones). (HP PAGEWIDE PRO MFP 477DW)

The printers were working perfectly fine at work and were also tested before they were gifted to the employees.

So at home I go to set up the printer, factory reset and all — and while initializing around 60% the error code «0xc6fd0113» pops up and there is literally nothing I can do. Can’t switch off the printer, because it still says it is initializing but the percentage doesn’t move up, even when waiting for an hour. Everything left is disconnecting the printer from the back.

I do understand a good amount of tech and started scrambling around the internet but there is way too little on the internet regarding this error so I don’t even get a clear grasp of what this error means. I already tried fully resetting it through the «boot menu», I also got it to update over the Wifi but still nothing.

Even on the HP Search, where you can type in a certain error code it doesn’t give me anything (?).
I mean, the printer is not that old and buying it new would still cost around 700€ in Germany, so if there is a part that has to be replaced maybe it’s still worth the money? But to do that, I would still need to know first what the error means and if it’s possible to fix it myself.

Also, it does print out a paper (https://imgur.com/a/56cVbFK) — so it seems like the printer does seem to work, which makes me not understand this error even more.

I appreciate all the help you guys can give! Dad was pretty happy when he won the printer… now he is kind of bumped out, understandably.

  • HP Officejet Pro X476dw. Message: problem with the printer or ink system. 0xc6fd0213 error code

    HP Officejet Pro X476dw purchased June 2013.  Windows xp operating system.

    Printer does not.  In a «print order» function, by modem or button copy to printer, gives me the error message: the printer failed.  There is a problem with the printer or the ink system.  0xc6fd0213 error code.

    Sometimes spits out a blank sheet of paper.

    Hi people, as @Bryan_P has said — Please contact the HP support by phone on this error message. The below listed phone numbers…

    http://welcome.HP.com/country/us/en/wwcontact_us.html

    Can you please post back to let us know how you go?

    Thanks, Ciara

  • OfficeJet x476dw: officejet pro x476dw legal size paper adf scan

    Hello

    I’ve been using officejet pro x476dw for 6 months, and I realized that I can’t scan legal size paper 2 sides.

    It is impossible to scan legal-size documents 2 faces on ADF?

    I need to scan MANUALLY?

    If this machine supports 2-side of legal paper scan, are there other ways to facilitate this work?

    I often scan more than 40 pages with 2 faces legal paper…

    Please help me experts… TT

    I heard, Canon and Ricoh offer some disc to make it possible to use software…

    HP offers this kind of software too?… TT

    Hello

    Sorry to inform that x476dw model only support scanning two-sided (2 sides) up to letter size but it support simplex (1 side), scanning up to legal size.

    I suggest you to analyze manually with the help of flat, if you have only a few pages. But as you mentioned above, you often need to scan > 40pgs double face of legal papers. One way is to digitize the odd pages and even pages separately and try to use 3rd party app for example Pdfsam (www.pdfsam.org), basic version is open source (free to use) to merge the 2 files into 1.

    1. Load your stack of documents by normal with the first pages (pg 1, 3… 39) facing upward on the Doc feeder, ADF
    2. Analyze the stack of papers in pdf & registered as 1 file
    3. Flip & organize your stack of papers since the last GP from (pg 40, 38, 2) meet in AAD
    4. Analyze the stack of papers in pdf & registered as 2nd file
    5. Start of Pdfsam — use the «Different mix» standard Plugin to merge the 2 scans
    6. First select 1 file by the 2nd file tracking
    7. Select ‘Destination output file’ and ‘Run’ to merge to a full «duplex» scanned PDF.

    Refer to https://www.youtube.com/watch?v=WZf50gRzDho for example on the use of Pdfsam

    Please click on ‘accept as Solution’ if you feel that my post solved your problem and make it easier for others to find solutions

    Click on ‘ Bravo Thumbs Up ‘ to say ‘Thank you’

  • OfficeJet Pro X476dw: Officejet Pro X476dw will not stay connected!

    I’ve been struggling with my printer is connected via the wireless connection.  Recently, I thought it may be the firewall and had my disable the firewall administrator (which did not help).  I have several devices working on my wireless network, and none of them (with the exception of the HP printer) have no problem to stay connected.

    Here are the questions:

    • When I am able to connect to the wireless printer, sometimes it says connected but still does not print.
    • Connects and disconnects randomly.  So I go back in the connection process.
    • Sometimes when connection it does not recognize / ‘see’ my router, which is 2 feet away.  I turned off my whole system and rebooted and the printer still does not recognize the network.

    I did the following, with no relief:

    • Close my entire system (computer, modem, printer and router) and restarted.
    • Uninstalled and reinstalled the printer.
    • Reset printer factory (to start).
    • Recycled turned off and rebooted my router.
    • Confimred my router had the latest Firmware.
    • Ran each diagnosis available through HP and all he says is that it is not connected (duh!)

    My hardware is as follows:

    HP Probook s 4540, running Windows 10 (64)

    OfficeJet Pro X476dw

    ASUS AC3100, RT-AC88U router

    Please respond with any ideas/suggestions.  I really like this printer for my small business when it’s working, but at this point if I can’t get this resolved fine goodwill that I can’t spend more time trying to get it operational.

    Thank you for your time and help!

    Thanks for the clarification!  I’ll take a look and respond back!

  • Pre sale question: Officejet Pro X476dw — ink cartridges

    Hello

    I have a couple of pre sale question on the Officejet Pro X476dw — I hope you can help me with.

    I live in Denmark (EU) and in the book loads, it says that it comes with startup ink cartridges (translated from Danish). What these specifications of starter ink contains less ink than normal cartridges don’t — if so — no idea how many pages they can produce before they empty?

    As to the number of products: it says CN461A — but to some websites, it is called CN461A #A80 — is this the same printer? And what does the #A80?

    The ink cartridges have an expiration date. What happens after that date: the printer will require new cartridges before it will print anything if it can damage the printer to use ink after the expiry date — or what the print quality is affected?

    Q: it comes with startup ink (translated from Danish). These start ink specifications contains less ink than normal cartridges only

    A: Yes.  It’s half in full by a quarter from a new normal cartridge.  Pagecounts are all depends on a lot and what you print.

    Q: it says CN461A — but to some websites, it is called CN461A #A80

    A: the extra #A80 is probably a regional identifier.  Its basically the same printer but built with some regulation is necessary for your region as energy consumption.

    Q: the ink cartridges have an expiration date. What happens after that date

    A: the ink are deteriorating and are more likely to plug in your print heads and contacts.

    Q: the printer will require new cartridges before it will print anything

    A: not necessarily, but it is advisable to listen to your printers of warning messages

    Q: can the printer to be used after the expiry date of the ink

    R: damage, maybe not the best term.  It would cause clogs in the ink system that will require additional support.  When the hooves can not be erased then the printer may need to be replaced.

    Q: or what the quality of the print is affected?

    R: technically Yes, but the quality will be not noticeable in most cases with an outdated cartridge.  The ink won’t be able to apply paper and take a nice full round, resulting in a glance more stained on a microsopic level.  Your concern should be on the maintenance of the equipment.

  • Install driver OfficeJet Pro X476dw on Win 7 Enterprise 64 bits without administrator rights

    Hi all

    I have an OfficeJet Pro X476dw for my home office and I would like to use this printer on my company PC. Unfortunately the standard company of Win7 64 bit installation does not come with a set of drivers for the OfficeJet Pro X476dw. Unfortunately my company does not allow installation of company not certified pilots and they decline my request to certify the official HP drivers. So my question:

    is there any driver easily integrated in Windows 7 which could be used to run the X476dw of OfficeJet Pro

    Any advice is welcome!

    Best regards

    EMVH

    Thanks Futoji,

    Meanwhile, I figured out how to fix it for my Win 7 Enterprise 64-bit:

    (1) download the PCL 6 printer with installer driver

    (2) run the Installer (which will fail)

    (3) get the extracted files (must be in c:users (you’ll identify it through the most recent date, the copy path))

    (4) kick-off detection routine printer using ‘Add printer’ > ‘ add a network, wireless or Bluetooth printer.

    (5) take the printer without specification of 3911 port

    (6) select ‘have disk… ‘. «and will give the driver (path of the dough)

    (7) select HP OfficeJet Pro X476dw MFP PCL6 driver

    (8) test

    It worked for me.

    Best regards

    EMVH

  • OfficeJet Pro X476dw: Of Pre purchase Question: Officejet Pro X476dw

    Choice Magazine (Australia) said that the X476dw of Officejet Pro can print on transparencies. Given that is not the norm with inkjet printers and it does not appear in the list of media in product specifications, I was wondering if this is incorrect?

    Hello

    The following comparison, the choice was wrong:

    http://printers.specout.com/compare/493-768/HP-OfficeJet-Pro-8600-vs-HP-OfficeJet-Pro-X476dw

    Hope this helps.

    Note: My brother-in-law is a HP Officejet Pro X476dw but I do not want to spend $$ to test now.

    Kind regards.

  • HP OfficeJet Pro X476dw: Duplex scanning

    I just want to buy HP OfficeJet Pro X476dw, according to this manual printer, this printer is equipped with an option to print double-sided.
    But my question is that it has dual scan or duplex scan option?

    Hello

    Thank you for using the forum.

    HP OfficeJet Pro X476dw is intended for users of the company.

    OfficeJet Pro 8620 and settlement 8630 (comes with 2 bac) also have the option of scanning two-sided you need in the ADF. (NOT the good settlement 8610!)

    Recommends that you consider the settlement 8620 or 8630 rather than the HP OfficeJet Pro X476dw, unless you buy for the use of the company.

    Hope that helps.

    Please click the «accept as solution» if it helped to solve your problem and «Bravo Thumbs up» as an encouragement.

  • OfficeJet Pro x476dw: wireless without the use of a router direct printing

    Is it possible to print directly to the printer without the use of a router?

    Hi Brad,

    Welcome to the Community Forum of HP.

    OFFICEJET PRO X 476 AND X 576 SERIES MFP User Guide said yes

    See Page 118

    Reference:

    All-in-one HP Officejet Pro X476dw

    Click on the thumbs-up Kudos to say thank you!

    And… Click on accept as Solution when my answer provides a fix or a workaround!

    I am happy to provide assistance on behalf of HP. I do not work for HP.

  • OfficeJet Pro x476dw: How can I add fonts to OfficeJet x476dw printer?

    I just installed a new Officejet Pro x476dw all-in-one.  It’s a great printer.  The question I have is we use fonts Oswald as the standard of our company and when I try to print this it does not display properly.  I ran reports and as you can see that Oswald is not on the lists of fonts so I think that we must add to the printer.

    My goal is to get fonts Oswald print correctly.  Please let me know what I have to do to get there.

    Robert

    The printer driver may include an Advanced Preferences option to «Send TrueType as Bitmap«.

    If selected, this will cause several (rather than one or two scalable) bitmap soft fonts to download, one for each size of font required.

    If there is a firmware issue interpreting fonts downloads soft, maybe it’s that this only affects the scalable fonts, not only bitmap fonts, so it is perhaps interesting to try?

  • Error B835B846 on an Officejet Pro x476dw MFP

    I have a MFP HP Officejet Pro new x476dw — which I was really happy with. Until last night. He got a print job that is stuck in the pipeline and we couldn’t do delete. I would say to delete, I’d say it was deleting and then nothing. Tried the device and the computer. Finally managed to remove print jobs, and he began to print again. Walked into the office this morning and someone tried to print and complained that the printer did not work. Walked over to him and he had a white screen that says «Pleaase stop printer, then on again.» Were all indicators that surrounds the screen flashes quickly. The power button had no effect — which means that it would not turn off the machine. Had to pull the plug, which he did not because he told me when he walks back to the top. After the white screen, she flashed a blue error screen that shows the B835B846, I think. She flashed so quickly the first couple of times I had to video the problem/process in order to catch the number. There is no code error with this number on it in the HP website.

    I downloaded the HP scan and doctor to print and he can’t get it to print. Any ideas?

    I tried to turn it off again to restart, but it will turn off. I finally got frustrated and just unplugged the darn thing. Left the Office for a couple of appointments and returned a few hours later. He plugged back in and voila! Print again. Don’t know what bug he had his behind, but it was not happy! Don’t know what unplug and leave for a few hours has done for her, but solved my problem. Now, let’s see if other agents in my office can print on it when they bring their laptops!

  • HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 — error Code: «0xc19a0013» (printhead missing or failed)

    I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly — fax, copy and scan, until two days ago.  Now, it doesn’t print at all.  Received an error code: «0xc19a0013» (missing or does not have the print head).  An expanded version of the error code reads: «the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

    There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

    Contact HP technical support at the 800-474-6836 for more options.

    If you do not live in the United States / Canada region, please click the link below to get help from your region number.
    Language-country selector.

  • OfficeJet Pro X 476: OfficeJet Pro X476dw — calibration 0% after an hour and a half

    Hi all

    today I bought new OfficeJet Pro X 476 DW and the calibration procedure is always 0% after an hour and a half…

    I have inserted all the white, connect to my network like he said it in the installation guide that I can’t…

    any ideas? Can I reset procedure?

    NACE Hey!

    I just pulled the power of mine and plugged back in a page came out right away and now it’s 15% and moving upward…

  • HP Officejet Pro X476dw: Just bought the HP Officejet Pro wireless X 476-No.

    You just bought the HP Officejet Pro X 476 dw and worked on it for 4 days trying to get it hooked up to the wireless with no luck.  Restored back to the factory and called the internet provider (which works fine) and still not connected.  Whenever it says it’s invalid password WPA and what is not.  What should I do now?

    @bec2

    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
    Thank you for visiting the Forum from HP Support.

  • OfficeJet Pro X476DW: Scanner ADF black line down Page

    I had problems with scanning from ADF. There are two black lines coming to the bottom of the page on the scan. This does not happen when I scan directly on the glass through the bedfeed. I can’t understand what needs to be cleaned or replaced. Help, please.

    Thank you.

    Hello and welcome to the HP support community!

    Open the lid of the dumpster and look at the extreme edge (usually the left edge, but it is where the paper feeds down).

    You will see a small glass to crack running the width of the flat glass.  Look inside this crack for a few pieces of paper/dust/something who lines up where the black lines are formed.  Use a can of compressed air or a brush to gently remove anything found.

    When using the document feeder, scanner actually itself parks under this tiny slit of a window and scan the document as it feeds on.

    I had this problem before on my OfficeJet Pro 8600 and found the solution here on the Forum.

    HTH,

    WyreNut

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