Hp 1120mfp ошибка сканера 6

My lJ400 MFP475 detects a problem with the scanner unit after chewing on it for several minutes and never finishes intitialization. Initially you can hear the scanner head move softly, but after less than a minute it starts rattling at the end of every move.

After a few minutes I get the message «Scanner error 6, Turn off then turn on».

I did that, again and again. Also with cables removed, waiting for some time etc.

In the Event log I can see the following:

Entry # Code Page Description

10 54.2100 1035 BD error

9 54.2100 1023 BD error

8 54.2100 1016 BD error

7 54.2100 1015 BD error

6 54.2100 1014 BD error

5 54.2100 1011 BD error

4 54.2100 887 BD error

3 41.3000 260 Unexpected Paper Size

2 54.2100 43 BD error

1 54.2100 39 BD error

I have used this MFP sparingly and am only halfway the first set of color toner cartridges, so I’m a bit disappointed about how quickly this printer gives up. My previous printer was an Apple Laserwriter Select 360 that lasted for 20 years (no, I’m not kidding, bought it in 1993).

Any clue?

My lJ400 MFP475 detects a problem with the scanner unit after chewing on it for several minutes and never finishes intitialization. Initially you can hear the scanner head move softly, but after less than a minute it starts rattling at the end of every move.

After a few minutes I get the message «Scanner error 6, Turn off then turn on».

I did that, again and again. Also with cables removed, waiting for some time etc.

In the Event log I can see the following:

Entry # Code Page Description

10 54.2100 1035 BD error

9 54.2100 1023 BD error

8 54.2100 1016 BD error

7 54.2100 1015 BD error

6 54.2100 1014 BD error

5 54.2100 1011 BD error

4 54.2100 887 BD error

3 41.3000 260 Unexpected Paper Size

2 54.2100 43 BD error

1 54.2100 39 BD error

I have used this MFP sparingly and am only halfway the first set of color toner cartridges, so I’m a bit disappointed about how quickly this printer gives up. My previous printer was an Apple Laserwriter Select 360 that lasted for 20 years (no, I’m not kidding, bought it in 1993).

Any clue?

Hi!

If you see «Scanner Error 6» on your control panel for the M375 or M475, please check to see what version of firmware you are using (click the Information icon (blue circle with «i» in it) on the control panel to display the firmware version).

If it is older than 20120626, you will want to upgrade your firmware.  To do this you can do one of the following:

Update from Device (device must be network connected):

1.  From the device Control Panel, select the Set Up Menu (wrench icon at top)

2.  Select Service

3.  Select LaserJet Update

4.  Select Check for Updates Now and follow instructions on the control panel

Update from PC (PC must be network connected w/ internet access):

1.  Go to hp.com

2.  Search for your model (m375 or m475)

3.  Go to the Software and Driver Downloads page for your device

4.  Select your OS

5.  Find FIRMWARE listed after the drivers

6.  Click on the link under Description for instructions and download information

I hope this helps!

TLB
I am an HP employee