Fusion 360 ошибка при запуске sign in failure

Issue:

When logging in to Fusion 360, a message is displayed:

Sign in Failure

Solution:

To solve the issue, try one of the following:

Verify whether or not the issue is caused by an outage

Check the Autodesk Health Dashboard.
 

Confirm Fusion 360 entitlement

Check if Fusion 360 is listed under «Products and Services» in the Autodesk Account.

Restart the network router (home network router)

1. Turn off or unplug the network router.
2. Turn on the router. Allow time to connect to your Internet provider.
3. Restart the computer.
4. If restarting your router and computer does not solve the issue, your login state file may need to be removed.

If the issue occurs in Fusion Teams browser

Try using a different web browser.

Reset the login

1. Quit Fusion 360.
2. Launch Windows Explorer and go to C:Users<username>AppDataLocalAutodesk.
3. Copy the folders «web services» & «neutron platform» and paste them into another location as backup and delete them from the above location.
4. Launch Windows Explorer and Go to C:Users<username>AppDataRoamingAutodesk.
5. Copy the «neutron platform» folder and paste to another location as backup and delete it from the above location.
6. Launch Fusion.
7. Login.

If Fusion 360 has previously been signed in before

• Delete the login state file for Fusion 360: How to remove the LoginState.xml file for Fusion 360
• Rename NMachineSpecificOptions.xml

1. Close any open instance of Fusion 360.
2. Browse to the following directory:
   • Windows: C:UsersUSERNAMEAppDataRoamingAutodeskNeutron PlatformOptions
   • Mac: ~/Library/Application Support/Autodesk/Neutron Platform/ Options
3. Rename NMachineSpecificOptions.xml to backup_NMachineSpecificOptions.xml
4. Start Fusion 360.

Reset option from Service Utility

• Run the Reset Fusion 360 Command from the Service Utility:
• If the problem started after the windows update, roll back the windows updates and perform a reset option. 

Blocked by an Anti-Virus, Proxy, or Firewall.

1. To check for an Anti-Virus or a Firewall block, manually collecting the log files.
2. Examine WebServices.log and search for a line similar to this: 

   [AdWebServices.Network ERROR] NetworkOperation::SslError: UnableToGetIssuerCertificate (1): The issuer certificate could not be found. Certificate:
     Data:
       Version: 3 (0x2) 

3. If the line is present, that indicates a missing certificate or a Firewall / Anti-Virus block.
4. To troubleshoot this, work through the following articles: 
   • Troubleshooting Network Connectivity Issues for Autodesk Fusion 360
   • Use Windows diagnostic mode to troubleshoot issues with Autodesk software
   • Ports and Domains required by Fusion 360
   • Note: It may be necessary to involve the IT team that issued the computer.
5. Configure the firewall and diagnose interference if an entry like this one exists in the log file:

   W Login - Empty login url, no time settings difference, possibly caused by firewall issues.  HttpCode: 0

   • Configuring anti-virus software for use with Fusion 360
   • Diagnose Interference from background processes in Windows using Safe Mode

Kaspersky Total Security

1. Add an exception in Kaspersky to allow access to the %localappdata%/Autodesk folder.
2. Restart Fusion 360.

Socks Proxy Block (macOS only): 

1. To determine if there is a Socks Proxy Block, manually collecting the log files.
2. Examine WebServices.log and search for a line similar to this: 

   [AdWebServices.Session ERROR] Failed to initiate login. Http error: 0. Network error: 99 SOCKS version 5 protocol error 
   

3. If the line is present, that indicates a Socks Proxy block.
4. Disable Socks Proxy:

1. Navigate to System Preferences.
2. Select Network settings.
3. Open Advanced.
4. Select the Proxy Tab.
5. Disable SOCKS Proxy by unchecking the box. 
6. Click Ok.
7. Click Apply. 

Check if the system time matches with the internet time

Issue occurs after an email change

If the email has recently been changed,and you are unable to access Fusion Teams in the online browser, restore the original email address:

1. Sign out and close all Autodesk 360 applications
2. Sign into your Autodesk Account.
3. Click Profile > Security Settings > Change Email. 
4. Restore your original email address.
5. Select Save Email.
6. Restart your application. 
7. Contact Support to work towards changing the email address to a new one. 

Uninstall and reinstall

1. Uninstall Fusion 360 using the Fusion 360 Service Utility.
2. Reinstall the Fusion 360 through the Autodesk Account.

Давно не открывал его, а тут бац, подарок, покрутил форумы, даже официальный решения вроде как нет, только перестановка системы, ни кто не сталкивался?

Issue:

Nothing happens when trying to start/launch Fusion 360. After clicking the icon the star screen might be shown but then the program never opens. When checking in Task Manager, Fusion360.exe and FusionLauncher.exe are listed but it does not do anything. It also may be displayed in a taskbar but it is not possible to open the program.
 

Causes:

• User does not have a valid subscription of Fusion 360 even though software is installed on PC.
• Problem with docking station.
• Operating system is out of date.
• Graphics card issue.
• Graphics card Driver issue.
• Corrupt installation. 
• Network/ Ports/ Domains restrictions.

Solution:

Check Antivirus

Check if an Antivirus prevents startup. Disabling or removing is a good test.

Reset Fusion 360

Reset Fusion 360 using the Service Utility. See Overview of Reset Fusion 360 Command from Fusion 360 Service Utility. 

Manually download and install the latest version of Fusion 360

1. Download the latest version from your Autodesk Account Products and Services page.
2. Install the latest version.

Ports and Domains

Run the Network Diagnostic test from the Fusion 360 Service utility.
If any blockers are there check for the Ports and Domains required by Fusion 360.
 

Disconnect the Docking Station

1. Unplug the secondary monitor or laptop from the docking station. 
2. If using one, connect the second monitor to the laptop. 
3. Open Fusion 360.

Note: A docking station can be reconnected after Fusion has launched.

Update the Operating System

• Install any pending updates on the machine. See System requirements for Autodesk Fusion 360.  
• Make sure the latest updates for Windows 10 are installed for the PC if using Windows OS.
  • See: Update Windows 10. 
• If the operating system is up to date, restart the computer.

Check the graphics card

• Verify that the graphics card is working correctly and the drivers are installed correctly and up to date.
• If using a computer with 2 graphics cards, see Fusion 360 does not start when launched when having 2 graphics cards on the computer.
• How to configure Autodesk software to use high-performance graphics.  
• Try disabling the graphics card:
  1. Computer management > device manager > Display adapter > Select graphics card > right-click > disable the driver.
  2. Check if Fusion 360 is working or not. 

Edit the Environment Variable

1. In the Windows Control Panel, search for «Environment Variables».
2. Click «Edit the system environment variables». 

1. At the bottom of the System Properties dialog box, click «Environment Variables….».
2. Under «System variables», click «New». 
3. Enter «QT_OPENGL» within the Variable name.
4. Enter «software» within the Variable value.
5. Restart Fusion 360.

Modify the variable if the setting causes further issues:

1. Search for «Environment Variables» again in the Windows Control Panel
2. Click «Edit the system environment variables». 
3. At the bottom of the System Properties dialog box, click «Environment Variables….».
4. Under «System variables», click «New». 
5. Edit the «QT_OPENGL» variable, entering «angle» within the Variable value.
6. Restart Fusion 360.

Make sure that there is a valid software subscription for the user

See View Autodesk License Information.

Change the main screen

For Windows 10, if additional screens are in use, try changing the main screen in the Display Settings.

See Also:

• How to do a manual clean uninstall of Autodesk Fusion 360
• Fusion 360 does not launch
• Fusion 360 launches slowly

Issue:

Nothing happens when trying to start/launch Fusion 360. After clicking the icon the star screen might be shown but then the program never opens. When checking in Task Manager, Fusion360.exe and FusionLauncher.exe are listed but it does not do anything. It also may be displayed in a taskbar but it is not possible to open the program.
 

Causes:

• User does not have a valid subscription of Fusion 360 even though software is installed on PC.
• Problem with docking station.
• Operating system is out of date.
• Graphics card issue.
• Graphics card Driver issue.
• Corrupt installation. 
• Network/ Ports/ Domains restrictions.

Solution:

Check Antivirus

Check if an Antivirus prevents startup. Disabling or removing is a good test.

Reset Fusion 360

Reset Fusion 360 using the Service Utility. See Overview of Reset Fusion 360 Command from Fusion 360 Service Utility. 

Manually download and install the latest version of Fusion 360

1. Download the latest version from your Autodesk Account Products and Services page.
2. Install the latest version.

Ports and Domains

Run the Network Diagnostic test from the Fusion 360 Service utility.
If any blockers are there check for the Ports and Domains required by Fusion 360.
 

Disconnect the Docking Station

1. Unplug the secondary monitor or laptop from the docking station. 
2. If using one, connect the second monitor to the laptop. 
3. Open Fusion 360.

Note: A docking station can be reconnected after Fusion has launched.

Update the Operating System

• Install any pending updates on the machine. See System requirements for Autodesk Fusion 360.  
• Make sure the latest updates for Windows 10 are installed for the PC if using Windows OS.
  • See: Update Windows 10. 
• If the operating system is up to date, restart the computer.

Check the graphics card

• Verify that the graphics card is working correctly and the drivers are installed correctly and up to date.
• If using a computer with 2 graphics cards, see Fusion 360 does not start when launched when having 2 graphics cards on the computer.
• How to configure Autodesk software to use high-performance graphics.  
• Try disabling the graphics card:
  1. Computer management > device manager > Display adapter > Select graphics card > right-click > disable the driver.
  2. Check if Fusion 360 is working or not. 

Edit the Environment Variable

1. In the Windows Control Panel, search for «Environment Variables».
2. Click «Edit the system environment variables». 

1. At the bottom of the System Properties dialog box, click «Environment Variables….».
2. Under «System variables», click «New». 
3. Enter «QT_OPENGL» within the Variable name.
4. Enter «software» within the Variable value.
5. Restart Fusion 360.

Modify the variable if the setting causes further issues:

1. Search for «Environment Variables» again in the Windows Control Panel
2. Click «Edit the system environment variables». 
3. At the bottom of the System Properties dialog box, click «Environment Variables….».
4. Under «System variables», click «New». 
5. Edit the «QT_OPENGL» variable, entering «angle» within the Variable value.
6. Restart Fusion 360.

Make sure that there is a valid software subscription for the user

See View Autodesk License Information.

Change the main screen

For Windows 10, if additional screens are in use, try changing the main screen in the Display Settings.

See Also:

• How to do a manual clean uninstall of Autodesk Fusion 360
• Fusion 360 does not launch
• Fusion 360 launches slowly