Проблема
Acrobat X или XI не может выполнить запуск и возвращает ошибку «Ошибка 213:19. Возникла проблема с лицензированием этого продукта».
Этот документ действителен в отношении любой ошибки, номер которой начинается с 213:xx.
Для приложений Creative Suite см. раздел Ошибка «Хранилище лицензии не позволяет выполнить запись» | Журнал установки | CS5, CS5.5.
Решения
Важно. Используйте представленные ниже решения в указанном порядке. Не выполняйте последующие этапы, если предыдущее решение позволило устранить неполадку.
Решение 1. Установка исправления для Acrobat.
-
Войдите в систему Windows в качестве администратора.
-
Щелкните следующую ссылку, чтобы загрузить файл исправления:
-
В ответ на запрос «Открыть или сохранить этот файл?» нажмите кнопку «Открыть».
-
Извлеките файл. Местоположение варьируется в зависимости от используемой операционной системы и служебной программы.
-
Дважды щелкните извлеченный файл LicFix_21319.exe. Если файл выполняется успешно, командная строка автоматически закрывается.
Решение 2. Установка исправления для Acrobat при помощи командной строки (только для Windows).
-
Запустите командную строку от имени администратора.
-
Перейдите к местоположению извлеченного исправления, указанного в рамках Решения 1 (этап 4).
-
Введите LicFix_21319.exe, чтобы запустить исправление. Если файл запускается успешно, в командной строке отображается «Код выхода: 0».
Решение 3. Проверка наличия полного комплекта прав доступа для учетной записи пользователя (чтение и запись).
Windows 8
- C:ProgramDataAdobeSlstore
- Или C:ProgramDataAdobe
Windows 7, Vista
- C:ProgramDataAdobeSlstore
- Или C:ProgramDataAdobe
Windows XP
- C:Documents and SettingsAll UsersApplication DataAdobeSLStore
- Или C:Documents and SettingsAll UsersApplication DataAdobe
Mac OS X версии 10.5.x или 10.6.x
- [Home]/Library/Application Support/Adobe/SLStore
- Или, [Home]/Library/Application Support/Adobe
Решение 4. Запуск Acrobat X в качестве администратора с последующим входом в систему под обычной учетной записью.
-
Войдите в систему в качестве администратора.
-
Запустите Acrobat, чтобы убедиться в отсутствии сообщения об ошибке.
-
Выполните вход в систему под желаемой учетной записью.
Дополнительная информация
При первом запуске Acrobat X и XI требует доступа для записи к папке «…AdobeSLStore» или «…Adobe». Если учетная запись пользователя (при первом запуске приложения после установки) не имеет необходимых прав, при запуске Acrobat произойдет ошибка.
- Эта проблема может возникать в корпоративных средах при развертывании образа операционной системы с установленной версией Acrobat X или XI.
- Она также может возникать, если пользователи домена (Windows) не имеют полных прав доступа к вышеуказанным папкам.
I have an end user with a 32-bit Windows 7 system that is getting the following error when opening Adobe Acrobat DC on his computer.:
The user has no other Adobe products installed beyond the standard Reader/Flash/Shockwave/AIR applications. It’s a Classic install, not Continuous. Repairing the install and uninstalling/reinstalling Acrobat DC did not resolve the issue. The user does have admin rights to his machine. I tried removing read-only from C:ProgramDataAdobeSLStore.
Based on searches on Google and the Adobe forums here, this is a common error message, but I could not find anyone running into the problem with Adobe Acrobat DC. Thank you all for any assistance you can provide here.
Error Number: | Error 213 11 | |
Error Name: | Adobe Acrobat Error 213 11 | |
Error Description: | Error 213 11: Adobe Acrobat has encountered a problem and needs to close. We are sorry for the inconvenience. | |
Developer: | Adobe Systems Inc. | |
Software: | Adobe Acrobat | |
Applies to: | Windows XP, Vista, 7, 8, 10, 11 |
Adobe Acrobat Error 213 11 Summary
Adobe Acrobat Error 213 11 is often called as runtime error (bug). Software developers like SoftwareDeveloper typically work through several stages of debugging to prevent and fix bugs found in the final product before the software is released to the public. Unfortunately, sometimes errors such as error 213 11 might get missed during this process.
You might get an error message after software installation that reads «Adobe Acrobat Error 213 11». When this happens, end-users can inform Adobe Systems Inc. about the presence of Adobe Acrobat Error 213 11 bugs. Adobe Systems Inc. will go back to the code and fix it and then make an update available for downloading. Thus, when your PC carries out updates like this, it’s typically to correct problems of error 213 11 and other bugs inside Adobe Acrobat.
Why And When Is Runtime Error 213 11 Triggered?
The most common occurrences Adobe Acrobat Error 213 11 problems is when loading up Adobe Acrobat. We are going to review at the key causes of error 213 11 errors:
Error 213 11 Crash — This is a typical «Adobe Acrobat Error 213 11» error that leads to total program termination. These errors typically occur when Adobe Acrobat inputs can’t be correctly processed, or it’s confused by what is supposed to be output.
Adobe Acrobat Error 213 11 Memory Leak — When Adobe Acrobat encounters a memory leak, the operating system gradually runs slowly as it depletes system resources. It may be triggered by the misconfiguration of the software by Adobe Systems Inc., or when one command starts a loop which can’t be ended.
Error 213 11 Logic Error — Logic error happens when the PC produces the wrong output, even when the user enters the right input. This can happen when Adobe Systems Inc.’s source code has a vulnerability regarding data handing.
Most Adobe Acrobat Error 213 11 errors are the result of a missing or corrupt version of the file installed by Adobe Acrobat. As a first troubleshootiong step, most PC professionals will attempt to replace the applicable version of the Adobe Systems Inc. file. After the problem file is replaced, running a registry scan can help clean up any invalid Adobe Acrobat Error 213 11, file extension, or other file path references which could have been affected from a previous malware infection.
Common Adobe Acrobat Error 213 11 Issues
Partial List of Adobe Acrobat Error 213 11 Adobe Acrobat Errors:
- «Adobe Acrobat Error 213 11 Program Error.»
- «Adobe Acrobat Error 213 11 not valid.»
- «Adobe Acrobat Error 213 11 encountered a problem and will close.»
- «Adobe Acrobat Error 213 11 can’t be located.»
- «Adobe Acrobat Error 213 11 is missing.»
- «Start-up error in application: Adobe Acrobat Error 213 11.»
- «Adobe Acrobat Error 213 11 not executing.»
- «Adobe Acrobat Error 213 11 failed.»
- «Faulty Program Path: Adobe Acrobat Error 213 11.»
Adobe Acrobat Error 213 11 EXE errors happen during Adobe Acrobat installation, while running Adobe Acrobat Error 213 11-related applications (Adobe Acrobat), during startup or shutdown, or during installation of Windows OS. It’s important to note when Adobe Acrobat Error 213 11 issues happen, as it helps troubleshoot Adobe Acrobat problems (and report to Adobe Systems Inc.).
Epicenters of Adobe Acrobat Error 213 11 Headaches
These Adobe Acrobat Error 213 11 troubles are created by missing or corrupt Adobe Acrobat Error 213 11 files, invalid Adobe Acrobat registry entries, or malicious software.
Primarily, Adobe Acrobat Error 213 11 issues are produced by:
- Adobe Acrobat Error 213 11 entry invalid or corrupt.
- Virus-contaminated and corrupted Adobe Acrobat Error 213 11.
- Malicious deletion (or mistaken) of Adobe Acrobat Error 213 11 by another application (not Adobe Acrobat).
- Another software application in conflict with Adobe Acrobat Error 213 11.
- Incomplete or corrupt Adobe Acrobat (Adobe Acrobat Error 213 11) from download or installation.
Product by Solvusoft
Download Now
WinThruster 2023 — Scan your PC for computer errors.
Compatible with Windows 11, 10, 8, 7, Vista, XP and 2000
Optional Offer for WinThruster by Solvusoft | EULA | Privacy Policy | Terms | Uninstall
What is Error 213 11?
Error 213 11 is a kind of Runtime error that is found in the Microsoft Windows operating systems. The file can be found for Adobe Acrobat. Adobe Acrobat Error 213 11 has a popularity rating of 1 / 10.
Errors
This tutorial contains information on Error 213 11 or otherwise known as Adobe Acrobat Error 213 11. Errors such as Adobe Acrobat Error 213 11 indicate your machine has faulty hardware or software that should be fixed when possible. Below is information on how to repair Error 213 11 and get your computer back to normal.
Signs of Error 213 11:
- When your computer freezes or locks up at random.
- When your computer crashes when you are running Adobe Acrobat.
- If Adobe Acrobat Error 213 11 pops up and causes a program to shutdown or your computer to crash.
- Your computer is running slow, taking a long time to boot up, and you suspect Error 213 11 by Adobe Acrobat is the cause.
What Causes Runtime Errors Like Error 213 11?
There are several causes of runtime errors like Adobe Acrobat Error 213 11, such as viruses, out of date drivers, missing files or folders, incomplete or poor installation, and registry errors. They can also occur due to an issue with the computer’s memory, which may often be due to a hardware problem. In some cases there was an issue installing Adobe Acrobat and an error occurred.
How to Fix Adobe Acrobat Error 213 11
Follow the step by step instructions below to fix the Error 213 11 problem. We recommend you do each in order. If you wish to skip these steps because they are too time consuming or you are not a computer expert, see our easier solution below.
Step 1 — Uninstall and Reinstall Adobe Acrobat
If the Adobe Acrobat Error 213 11 is a result of using Adobe Acrobat, you may want to try reinstalling it and see if the problem is fixed. Please follow these steps:
Windows XP
- Click “Start Menu”.
- Click “Control Panel”.
- Select the “Add or Remove” program icon.
- Find the Error 213 11 associated program.
- Click the Change/Remove button on the right side.
- The uninstaller pop up will give you instructions. Click “okay” or “next” or “yes” until it is complete.
- Reinstall the software.
Windows 7 and Windows Vista
- Click “Start Menu”.
- Click “Control Panel”.
- Click “Uninstall a Program” which is under the “Programs” header.
- Find the Error 213 11 associated program.
- Right click on it and select “Uninstall”.
- The uninstaller pop up will give you instructions. Click “okay” or “next” or “yes” until it is complete.
- Reinstall the software and run the program.
Windows 8, 8.1, and 10
- Click “Start Menu”.
- Click “Programs and Features”.
- Find the software that is linked to **insert file name**.
- Click Uninstall/Change.
- The uninstaller will pop up and give you instructions. Click “okay” and “next” until it is complete.
- Restart your computer.
- Reinstall the software and run the program.
Step 2 — Remove Registry Entry related to Error 213 11
WARNING: Do NOT edit the Windows Registry unless you absolutely know what you are doing. You may end up causing more trouble than you start with. Proceed at your OWN RISK.
- Create a backup of registry files.
- Click “Start”.
- Type regedit, select it, and grant permission in order to proceed.
- Click HKEY LOCAL MACHINE>>SOFTWARE>>Microsoft>>Windows>>Current Version>>Uninstall.
- Find the Adobe Acrobat Error 213 11 software from the list you wish to uninstall.
- Select the software and double click the UninstallString icon on the right side.
- Copy the highlighted text.
- Exit and go to the search field.
- Paste the data.
- Select Okay in order to uninstall the program.
- Reinstall the software.
Step 3 – Ensure Junk Isn’t Causing Adobe Acrobat Error 213 11
Any space that isn’t regularly cleaned out tends to accumulate junk. Your personal computer is no exception. Constant web browsing, installation of applications, and even browser thumbnail caches slow down your device and in the absence of adequate memory, can also trigger a Adobe Acrobat Error 213 11 error.
So how do you get around this problem?
- You can either use the Disk Cleanup Tool that comes baked into your Windows operating system.
- Or you can use a more specialized hard drive clean up solution that does a thorough job and flushes the most stubborn temporary files from your system.
Both solutions may take several minutes to complete the processing of your system data if you haven’t conducted a clean up in a while.
The browser caches are almost a lost cause because they tend to fill up quite rapidly, thanks to our constantly connected and on the go lifestyle.
Here’s how you can run the Window’s Disk Cleanup Tool, without performance issues or surprises.
- For Windows XP and Windows 7, the program can be ran from “Start” and from the “Command Prompt”.
- Click “Start”, go to All Programs > Accessories > System Tools, click Disk Cleanup. Next choose the type of files you wish to remove, click OK, followed by “Delete Files”.
- Open up the Command Prompt, type “c:windowscleanmgr.exe /d” for XP and “cleanmgr” for Windows 7. Finish by pressing “Enter”.
- For Windows 8 and Windows 8.1, the Disk Cleanup Tool can be accessed directly from “Settings”. Click “Control Panel” and then “Administrative Tools”. You can select the drive that you want to run the clean up on. Select the files you want to get rid of and then click “OK” and “Delete Files”.
- For Windows 10, the process is simplified further. Type Disk Cleanup directly in the search bar and press “Enter”. Choose the drive and then the files that you wish to wipe. Click “OK”, followed by “Delete Files”.
The progressive ease with which the Cleanup Tool can be used points to the growing importance of regularly deleting temporary files and its place in preventing Adobe Acrobat Error 213 11.
PRO TIP:
Remember to run the Disk Cleanup as an administrator.
Step 4 – Fix Infections and Eliminate Malware in Your PC
How do you gauge if your system is infected with a malware and virus?
Well, for one, you may find certain applications misbehaving.
And you may also see the occurrence of Error 213 11.
Infections and malware are the result of:
- Browsing the Internet using open or unencrypted public Wi-Fi connections
- Downloading applications from unknown and untrustworthy sources
- Intentional planting of viruses in your home and office networks
But thankfully, their impact can be contained.
- Enter “safe mode” by pressing the F8 key repeatedly when your device is restarting. Choose “Safe Mode with Networking” from the Advanced Boot Options menu.
- Back up all the data in your device to a secure location. This is preferably a storage unit that is not connected to your existing network.
- Leave program files as is. They are where the infection generally spreads from and may have been compromised.
- Run a thorough full-system scan or check of an on-demand scanner. If you already have an antivirus or anti-malware program installed, let it do the heavy lifting.
- Restart your computer once the process has run its course.
- Lastly, change all your passwords and update your drivers and operating system.
PRO TIP: Are you annoyed by the frequent updates to your antivirus program? Don’t be! These regular updates add new virus signatures to your software database for exponentially better protection.
Step 5 – Return to the Past to Eliminate Error 213 11
The steps outlined up until this point in the tutorial should have fixed Adobe Acrobat Error 213 11 error. But the process of tracking what has caused an error is a series of educated guesses. So in case the situation persists, move to Step 5.
Windows devices give users the ability to travel back in time and restore system settings to an uncorrupted, error free state.
This can be done through the convenient “System Restore” program. The best part of the process is the fact that using System Restore doesn’t affect your personal data. There is no need to take backups of new songs and pictures in your hard drive.
- Open “Control Panel” and click on “System & Security”.
- Choose the option “System”.
- To the left of the modal, click on “System Protection”.
- The System Properties window should pop-up. You’ll be able to see the option “System Restore”. Click on it.
- Go with “Recommended restore” for the path of least hassles and surprises.
- Choose a system restore point (by date) that will guarantee taking your device back to the time when Error 213 11 hasn’t been triggered yet.
- Tap “Next” and wrap up by clicking “Finish”.
If you’re using Windows 7 OS, you can reach “System Restore” by following the path Start > All Programs > Accessories > System Tools.
Step 6 — Error 213 11 Caused by Outdated Drivers
Updating a driver is not as common as updating your operating system or an application used to run front-end interface tasks.
Drivers are software snippets in charge of the different hardware units that keep your device functional.
So when you detect an Adobe Acrobat Error 213 11 error, updating your drivers may be a good bet. But it is time consuming and shouldn’t be viewed as a quick fix.
Here’s the step-by-step process you can go through to update drivers for Windows 8, Windows 8.1 and Windows 10.
- Check the site of your hardware maker for the latest versions of all the drivers you need. Download and extract them. We strongly advice going with original drivers. In most cases, they are available for free on the vendor website. Installing an incompatible driver causes more problems than it can ever fix.
- Open “Device Manager” from the Control Panel.
- Go through the various hardware component groupings and choose the ones you would like to update.
- On Windows 10 and Windows 8, right-click on the icon of the hardware you would like to update and click “Update Driver”.
- On Windows 7 and Vista, you right-click the hardware icon, choose “Properties”, navigate to the Driver panel, and then click “Update Driver”.
- Next you can let your device automatically search for the most compatible drivers, or you can choose to update the drivers from the versions you have on your hard drive. If you have an installer disk, then the latter should be your preferred course of action. The former may often get the driver selection incorrect.
- You may need to navigate a host of warnings from the Windows OS as you finalize the driver update. These include “Windows can’t verify that the driver is compatible” and “Windows can’t verify the publisher of this driver”. If you know that you have the right one in line, click “Yes”.
- Restart the system and hopefully the Adobe Acrobat Error 213 11 error should have been fixed.
Step 7 – Call the Windows System File Checker into Action
By now the Adobe Acrobat Error 213 11 plaguing your device should have been fixed. But if you haven’t resolved the issue yet, you can explore the Windows File Checker option.
With the Windows File Checker, you can audit all the system files your device needs to operate, locate missing ones, and restore them.
Sound familiar? It is almost like “System Restore”, but not quite. The System Restore essentially takes you back in time to a supposedly perfect set up of system files. The File Checker is more exhaustive.
It identifies what is amiss and fills the gaps.
- First and foremost, open up an elevated command prompt.
- Next, if you are using Windows 8, 8.1 or 10, enter “DISM.exe /Online /Cleanup-image /Restorehealth” into the window and press Enter.
- The process of running the Deployment Image Servicing and Management (DISM) tool may take several minutes.
- Once it completes, type the following command into the prompt “sfc /scannow”.
- Your device will now go through all protected files and if it detects an anomaly, it will replace the compromised version with a cached version that resides at %WinDir%System32dllcache.
Step 8 – Is your RAM Corrupted? Find Out.
Is it possible? Can the memory sticks of your device trigger Error 213 11?
It is unlikely – because the RAM chips have no moving parts and consume little power. But at this stage, if all else has failed, diagnosing your RAM may be a good move.
You can use the Windows Memory Diagnostics Tool to get the job done. Users who are on a Linux or Mac and are experiencing crashes can use memtest86.
- Open up your device and go straight to the “Control Panel”.
- Click on “Administrative Tools”.
- Choose “Windows Memory Diagnostic”.
- What this built-in option does is it burns an ISO image of your RAM and boots the computer from this image.
- The process takes a while to complete. Once it is done, the “Status” field at the bottom of the screen populates with the result of the diagnosis. If there are no issues with your RAM/memory, you’ll see “No problems have been detected”.
One drawback of the Windows Memory Diagnostic tool pertains to the number of passes it runs and the RAM segments it checks.
Memtest86 methodically goes over all the segments of your memory – irrespective of whether it is occupied or not.
But the Windows alternative only checks the occupied memory segments and may be ineffective in gauging the cause of the Adobe Acrobat Error 213 11 error.
Step 9 – Is your Hard Drive Corrupted? Find Out.
Your RAM or working memory isn’t the only culprit that may precipitate an Adobe Acrobat Error 213 11 error. The hard drive of your device also warrants close inspection.
The symptoms of hard drive error and corruption span:
- Frequent crashes and the Blue Screen of Death (BSoD).
- Performance issues like excessively slow responses.
- Errors like Error 213 11.
Hard drives are definitely robust, but they don’t last forever.
There are three things that you can do to diagnose the health of your permanent memory.
- It is possible that your device may have a hard time reading your drive. This can be the cause of an Adobe Acrobat Error 213 11 error. You should eliminate this possibility by connecting your drive to another device and checking for the recurrence of the issue. If nothing happens, your drive health is okay.
- Collect S.M.A.R.T data by using the WMIC (Windows Management Instrumentation Command-line) in the command prompt. To do this, simply type “wmic” into the command prompt and press Enter. Next follow it up with “diskdrive get status”. The S.M.A.R.T status reading is a reliable indicator of the longevity of your drive.
- Fix what’s corrupt. Let’s assume you do find that all isn’t well with your hard drive. Before you invest in an expensive replacement, using Check Disk or chkdsk is worth a shot.
- Open the command prompt. Make sure you are in Admin mode.
- Type “chkdsk C: /F /X /R” and press “Enter”. “C” here is the drive letter and “R” recovers data, if possible, from the bad sectors.
- Allow the system to restart if the prompt shows up.
- And you should be done.
These steps can lead to the resolution you’re seeking. Otherwise the Adobe Acrobat Error 213 11 may appear again. If it does, move to Step 10.
Step 10 – Update Windows OS
Like the software applications you use to render specific tasks on your device, the Operating System also requires periodic updates.
Yes, we’ve all heard the troubling stories.
Devices often develop problems post unfinished updates that do not go through. But these OS updates include important security patches. Not having them applied to your system leaves it vulnerable to viruses and malware.
And may also trigger Error 213 11.
So here’s how Windows 7, Windows 8, Windows 8.1 and Windows 10 users can check for the latest updates and push them through:
- Click the “Start” button on the lower left-hand corner of your device.
- Type “Updates” in the search bar. There should be a “Windows Update” or “Check for Updates” option, based on the OS version you’re using.
- Click it. The system will let you know if any updates are available.
- You have the convenience of choosing the components of the update you’d like to push through. Always prioritize the security updates.
- Click “OK” followed by “Install Updates”.
Step 11 – Refresh the OS to Eliminate Persistent Adobe Acrobat Error 213 11 Error
“Windows Refresh” is a lifesaver.
For those of you who are still with us and nothing has worked to eliminate the Error 213 11, until recently, a fresh install of Windows would have been the only option.
Not anymore.
The Windows Refresh is similar to reinstalling your Windows OS, but without touching your personal data. That’s hours of backup time saved in a jiffy.
Through the Refresh, all your system files become good as new. The only minor annoyance is the fact that any custom apps you’ve installed are gone and the system applications you had uninstalled are back.
Still, it is the best bet as the final step of this process.
- Enter the “Settings” of your PC and click on “Change Settings”.
- Click “Update and recovery” and then choose “Recovery”.
- Select “Keep my files”. This removes apps and settings, but lets your personal files live on.
- You’ll get some warning messages about the apps that will be uninstalled. If you’ve gone through a recent OS upgrade, the Refresh process makes it so that you can’t go back to your previous OS version – if you should ever feel the need to do it.
- Click the “Refresh” button.
Are you using an older version of Windows that doesn’t come with the power to “Refresh”?
Maybe it is time to start from scratch.
- Enter your BIOS set-up.
- This is where you need to change your computer’s boot order. Make it so that the boot happens not from the existing system files, but from the CD/DVD Drive.
- Place the original Windows disk in the CD/DVD drive.
- Turn on or restart the device.
- Choose where you’d like the system files to be installed.
- Your PC will restart several times as the process runs its course.
FAQ’s
Should I Bring My Computer to the Repair Shop if There are Runtime Errors Like Error 213 11?
You can bring it to the repair shop but they will charge you a lot more than trying to fix it on your own or by using a specialized repair software. We would recommend trying some of the DIY ideas first such as diagnosing the problem and then working backwards from there. For example, if a specific program is causing it, try reinstalling the program. If that doesn’t work, try using a software to diagnose the errors on your system. As a last recourse, you can bring it to the repair shop.
How Long Will It Take to Fix Runtime Errors like Adobe Acrobat Error 213 11?
Depending on the problem, it may take anywhere from five minutes to fifty minutes. The most time consuming process is finding what’s causing the problem, it may be a hardware issue or a software glitch. Once the issue has been correctly identified, it only takes a few minutes to solve the problem. Using a software can help you save time since it works in a specifically designed way solving the problem in a quick manner.
I’m Not A Computer Technician, Can I Still Fix Errors like Adobe Acrobat Error 213 11?
Yes, you can fix most issues related to runtime errors even if you are not a computer technician. These include errors like Error 213 11 and Error 213 11. Refer to a step-by-step guide and follow all the tips. You may also use a specialized software to get the job done. They are easy to use and require little to no work on your part. You can merely install the software and have it perform the job for you. However, if you’re a complete novice or cannot get your hands on such a software, then it’s better to find professional help.
Start Download Now
Author:
Curtis Hansen has been using, fiddling with, and repairing computers ever since he was a little kid. He contributes to this website to help others solve their computer issues without having to buy a new one.
Acrobat X, XP SP3, current patches, with or without Adobe Reader X, no matter what get the following error msg if trying to open up PDF documents with Acrobat X.
Configuration error
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Suppor for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:11
Have verified that I have the correct legal license code, searched the adobe web site and forums and not finding much help. Figure it has to be some goofy registry options maybe? Tried on several PC’s with same consistent error. thanks Dennis