500 ошибка вместо 404 joomla

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• 

Hello all,

It looks like the problem has started after upgrade to Joomla 3.8.
The problem is evidenced on two sites, which were updated to 3.8.
The other site, running on 3.4.6 is showing error 404 correctly.

Has anyone faced the same problem? Any hints where this comes from?

PHP version: 5.6.

Template used is RocketTheme Lumiere.

Server logs show this line (when I try to enter a wrong URL):

GET /wrongurl HTTP/1.0" 500 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

I tried to revert .htaccess to a fresh installation of Joomla 3.8, but it did not help.

The sample of the wrong URL is: http://www.kaira.com.ua/wrongurl

How do I drill down to identify the cause of the problem?

My .htaccess is listed below FYI:

RewriteEngine On
RewriteCond %{HTTP_HOST} ^kaira [NC]
RewriteRule (.*) http://www.kaira.com.ua/$1 [R=301,L]

## No directory listings
<IfModule autoindex>
  IndexIgnore *
</IfModule>

##
# @version $Id: htaccess.txt 14401 2010-01-26 14:10:00Z louis $
# @package Joomla
# @copyright Copyright (C) 2005 - 2010 Open Source Matters. All rights reserved.
# @license http://www.gnu.org/copyleft/gpl.html GNU/GPL
# Joomla! is Free Software
##


#####################################################
#  READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE
#
# The line just below this section: 'Options +SymLinksIfOwnerMatch' may cause problems
# with some server configurations.  It is required for use of mod_rewrite, but may already
# be set by your server administrator in a way that dissallows changing it in
# your .htaccess file.  If using it causes your server to error out, comment it out (add # to
# beginning of line), reload your site in your browser and test your sef url's.  If they work,
# it has been set by your server administrator and you do not need it set here.
#
#####################################################

##  Can be commented out if causes errors, see notes above.
#Options +SymLinksIfOwnerMatch

#
#  mod_rewrite in use

# RewriteEngine On

## Begin - Rewrite rules to block out some common exploits.
# If you experience problems on your site then comment out the operations listed 
# below by adding a # to the beginning of the line.
# This attempts to block the most common type of exploit `attempts` on Joomla!
#
# Block any script trying to base64_encode data within the URL.
RewriteCond %{QUERY_STRING} base64_encode[^(]*([^)]*) [OR]
# Block any script that includes a <script> tag in URL.
RewriteCond %{QUERY_STRING} (<|%3C)([^s]*s)+cript.*(>|%3E) [NC,OR]
# Block any script trying to set a PHP GLOBALS variable via URL.
RewriteCond %{QUERY_STRING} GLOBALS(=|[|%[0-9A-Z]{0,2}) [OR]
# Block any script trying to modify a _REQUEST variable via URL.
RewriteCond %{QUERY_STRING} _REQUEST(=|[|%[0-9A-Z]{0,2})
# Return 403 Forbidden header and show the content of the root home page
RewriteRule .* index.php [F]
#
## End - Rewrite rules to block out some common exploits.

#  Uncomment following line if your webserver's URL
#  is not directly related to physical file paths.
#  Update Your Joomla! Directory (just / for root)

# RewriteBase /

## Begin - Joomla! core SEF Section.
#
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
#
# If the requested path and file is not /index.php and the request
# has not already been internally rewritten to the index.php script
RewriteCond %{REQUEST_URI} !^/index.php
# and the requested path and file doesn't directly match a physical file
RewriteCond %{REQUEST_FILENAME} !-f
# and the requested path and file doesn't directly match a physical folder
RewriteCond %{REQUEST_FILENAME} !-d
# internally rewrite the request to the index.php script
RewriteRule .* index.php [L]
#
## End - Joomla! core SEF Section.

Hi,
Thanks for your reply.
Here goes the result.
Do you see anything specific?

Forum Post Assistant (v1.3.4) : 4th October 2017 wrote:

Basic Environment :: wrote:Joomla! Instance :: Joomla! 3.8.0-Stable (Amani) 19-September-2017
Joomla! Platform :: Joomla Platform 13.1.0-Stable (Curiosity) 24-Apr-2013
Joomla! Configured :: Yes | Writable (660) | Owner: —protected— . (uid: 1/gid: 1) | Group: —protected— (gid: 1) | Valid For: 3.8
Configuration Options :: Offline: 0 | SEF: 1 | SEF Suffix: 0 | SEF ReWrite: 1 | .htaccess/web.config: Yes | GZip: 0 | Cache: 1 | CacheTime: 15 | CacheHandler: memcached | CachePlatformPrefix: 0 | FTP Layer: 0 | Proxy: 0 | LiveSite: | Session lifetime: 1500 | Session handler: database | Shared sessions: 0 | SSL: 0 | FrontEdit: 1 | Error Reporting: default | Site Debug: 0 | Language Debug: 0 | Default Access: 1 | Unicode Slugs: 0 | Database Credentials Present: Yes

Host Configuration :: OS: Linux | OS Version: 2.6.32-673.26.1.lve1.4.30.el6.x86_64 | Technology: x86_64 | Web Server: Apache | Encoding: gzip, deflate | Doc Root: —protected— | System TMP Writable: Yes

PHP Configuration :: Version: 5.6.30 | PHP API: litespeed | Session Path Writable: Yes | Display Errors: | Error Reporting: 85 | Log Errors To: | Last Known Error: | Register Globals: | Magic Quotes: | Safe Mode: | Open Base: /home/watashi/kaira.com.ua/www:/home/watashi/.system/tmp:/usr/local/pear | Uploads: 1 | Max. Upload Size: 50M | Max. POST Size: 50M | Max. Input Time: 60 | Max. Execution Time: 30 | Memory Limit: 192M

MySQL Configuration :: Version: 5.6.27-75.0-log (Client:mysqlnd 5.0.11-dev — 20120503 — $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | Host: —protected— (—protected—) | Collation: cp1251_ukrainian_ci (Character Set: cp1251) | Database Size: 38.22 MiB | #of Tables:  339

Detailed Environment :: wrote:PHP Extensions :: Core (5.6.30) | date (5.6.30) | ereg () | libxml () | openssl () | pcre () | sqlite3 (0.7-dev) | zlib (2.0) | bcmath () | bz2 () | calendar () | ctype () | curl () | dom (20031129) | hash (1.0) | fileinfo (1.0.5) | filter (0.11.0) | ftp () | gd () | gettext () | gmp () | SPL (0.2) | iconv () | session () | intl (1.1.0) | json (1.2.1) | mbstring () | mcrypt () | mssql () | standard (5.6.30) | mysqlnd (mysqlnd 5.0.11-dev — 20120503 — $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $) | mysqli (0.1) | pcntl () | mysql (1.0) | PDO (1.0.4dev) | pdo_mysql (1.0.2) | pdo_sqlite (1.0.1) | Phar (2.0.2) | posix () | readline (5.6.30) | Reflection ($Id: 5f15287237d5f78d75b19c26915aa7bd83dee8b8 $) | imap () | shmop () | SimpleXML (0.1) | soap () | sockets () | exif (1.4 $Id: 1c8772f76be691b7b3f77ca31eb788a2abbcefe5 $) | sysvmsg () | sysvsem () | sysvshm () | tidy (2.0) | tokenizer (0.1) | wddx () | xml () | xmlreader (0.1) | xmlrpc (0.51) | xmlwriter (0.1) | xsl (0.1) | zip (1.12.5) | litespeed () | imagick (3.1.2) | timezonedb (2016.7) | memcached (2.1.0) | memcache (2.2.7) | mhash () | Zend Engine (2.6.0) |
Potential Missing Extensions :: suhosin |

Switch User Environment (Experimental) :: PHP CGI: No | Server SU: No | PHP SU: No | Custom SU (LiteSpeed/Cloud/Grid): Yes
Potential Ownership Issues: No

Folder Permissions :: wrote:Core Folders :: images/ (755) | components/ (755) | modules/ (755) | plugins/ (755) | language/ (755) | templates/ (755) | cache/ (755) | logs/ (750) | tmp/ (755) | administrator/components/ (755) | administrator/modules/ (755) | administrator/language/ (755) | administrator/templates/ (755) |

Elevated Permissions (First 10) ::

Database Information :: wrote:Database statistics :: Uptime: 26178693 | Threads: 26 | Questions: 41605266189 | Slow queries: 134018 | Opens: 25174149 | Flush tables: 304 | Open tables: 41077 | Queries per second avg: 1589.279 |

Extensions Discovered :: wrote:Components :: SITE :: com_mailto (3.0.0) 1 | com_wrapper (3.0.0) 1 |
Components :: ADMIN :: com_installer (3.0.0) 1 | com_checkin (3.0.0) 1 | com_postinstall (3.2.0) 1 | com_search (3.0.0) 1 | Droppics frontend (3.1.3) 1 | Droppics (3.1.3) 1 | Joomunited updater (1.0.0) 1 | Editors-xtd — Droppics (3.1.3) 1 | Droppics — Carousel (3.1.3) 1 | Content — droppics (3.1.3) 1 | Droppics — Masonry (3.1.3) 1 | Droppics — Heapshot (3.1.3) 1 | Droppics — Polaroid (3.1.3) 1 | K2 — droppics (3.1.3) 1 | Droppics — BxSlider (3.1.3) 1 | com_media (3.0.0) 1 | com_messages (3.0.0) 1 | com_rsform (1.50.25) 1 | COM_GANTRY (4.1.33) 1 | com_tags (3.1.0) 1 | com_templates (3.0.0) 1 | com_users (3.0.0) 1 | com_ajax (3.2.0) 1 | com_newsfeeds (3.0.0) 1 | com_banners (3.0.0) 1 | com_fields (3.7.0) 1 | RokGallery (2.42) 1 | com_config (3.0.0) 1 | com_contenthistory (3.2.0) 1 | com_finder (3.0.0) 1 | com_modules (3.0.0) 1 | com_cpanel (3.0.0) 1 | com_categories (3.0.0) 1 | com_languages (3.0.0) 1 | RokSprocket (2.1.21) 1 | com_redirect (3.0.0) 1 | com_admin (3.0.0) 1 | Akeeba (5.6.0) 1 | com_plugins (3.0.0) 1 | RokCandy (2.0.2) 1 | com_menus (3.0.0) 1 | com_associations (3.7.0) 1 | com_content (3.0.0) 1 | com_joomlaupdate (3.6.2) 1 | com_login (3.0.0) 1 | com_weblinks (3.6.0) 1 | com_cache (3.0.0) 1 |

Modules :: SITE :: RSForm! Pro Module (1.4.0) 1 | mod_feed (3.0.0) 1 | mod_search (3.0.0) 1 | mod_footer (3.0.0) 1 | RokGallery Module (2.42) 1 | RokNavMenu (2.0.9) 1 | mod_finder (3.0.0) 1 | mod_related_items (3.0.0) 1 | mod_stats (3.0.0) 1 | mod_articles_categories (3.0.0) 1 | mod_articles_latest (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_random_image (3.0.0) 1 | mod_tags_popular (3.1.0) 1 | mod_articles_popular (3.0.0) 1 | RokSprocket Module (2.1.21) 1 | mod_languages (3.5.0) 1 | mod_breadcrumbs (3.0.0) 1 | RokAjaxSearch (2.0.4) 1 | mod_users_latest (3.0.0) 1 | mod_wrapper (3.0.0) 1 | mod_syndicate (3.0.0) 1 | mod_articles_category (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_tags_similar (3.1.0) 1 | mod_banners (3.0.0) 1 | mod_login (3.0.0) 1 | mod_articles_news (3.0.0) 1 | mod_whosonline (3.0.0) 1 | mod_weblinks (3.6.0) 1 | mod_articles_archive (3.0.0) 1 |
Modules :: ADMIN :: mod_feed (3.0.0) 1 | mod_submenu (3.0.0) 1 | mod_logged (3.0.0) 1 | mod_version (3.0.0) 1 | mod_menu (3.0.0) 1 | mod_stats_admin (3.0.0) 1 | mod_title (3.0.0) 1 | mod_popular (3.0.0) 1 | mod_quickicon (3.0.0) 1 | mod_custom (3.0.0) 1 | mod_multilangstatus (3.0.0) 1 | mod_status (3.0.0) 1 | mod_login (3.0.0) 1 | mod_toolbar (3.0.0) 1 | mod_sampledata (3.8.0) 0 | mod_latest (3.0.0) 1 |

Plugins :: SITE :: plg_twofactorauth_yubikey (3.2.0) 0 | plg_twofactorauth_totp (3.2.0) 1 | plg_captcha_recaptcha (3.4.0) 1 | Very Simple Image Gallery (1.6.8) 1 | plg_content_joomla (3.0.0) 1 | plg_content_loadmodule (3.0.0) 1 | plg_content_emailcloak (3.0.0) 1 | plg_content_fields (3.7.0) 1 | plg_content_vote (3.0.0) 1 | Content — RokInjectModule (1.7) 1 | plg_content_pagenavigation (3.0.0) 1 | Content — RokBox (2.0.13) 1 | plg_content_finder (3.0.0) 0 | Content — droppics (3.1.3) 1 | plg_content_pagebreak (3.0.0) 1 | plg_content_geshi (3.0.0) 0 | plg_quickicon_akeebabackup (1.0) 1 | plg_quickicon_phpversioncheck (3.7.0) 1 | plg_quickicon_joomlaupdate (3.0.0) 1 | plg_quickicon_extensionupdate (3.0.0) 1 | K2 — droppics (3.1.3) 1 | plg_fields_color (3.7.0) 1 | plg_fields_usergrouplist (3.7.0) 1 | plg_fields_calendar (3.7.0) 1 | plg_fields_sql (3.7.0) 1 | plg_fields_media (3.7.0) 1 | plg_fields_user (3.7.0) 1 | plg_fields_imagelist (3.7.0) 1 | plg_fields_list (3.7.0) 1 | plg_fields_radio (3.7.0) 1 | plg_fields_editor (3.7.0) 1 | plg_fields_url (3.7.0) 1 | plg_fields_text (3.7.0) 1 | plg_fields_textarea (3.7.0) 1 | plg_fields_integer (3.7.0) 1 | plg_fields_checkboxes (3.7.0) 1 | Editor — RokPad (2.1.9) 1 | plg_editors_codemirror (5.28) 1 | plg_editors_tinymce (4.5.7) 1 | System — RokBooster (1.1.17) 1 | plg_system_languagefilter (3.0.0) 1 | plg_system_log (3.0.0) 1 | System — RokGallery (2.42) 1 | plg_system_updatenotification (3.5.0) 1 | plg_system_debug (3.0.0) 1 | System — RokCandy (2.0.2) 1 | System — RSForm! Pro (1.50.10) 0 | plg_system_fields (3.7.0) 1 | plg_system_p3p (3.0.0) 1 | System — Gantry 4 (4.1.33) 1 | System — RokCommon (3.2.5) 1 | System — RokSprocket (2.1.21) 1 | plg_system_logout (3.0.0) 1 | PLG_SYSTEM_BACKUPONUPDATE_TITL (3.7) 1 | plg_system_stats (3.5.0) 1 | System — RokBox (2.0.13) 1 | plg_system_sef (3.0.0) 1 | plg_system_cache (3.0.0) 0 | plg_system_remember (3.0.0) 0 | plg_system_redirect (3.0.0) 1 | plg_system_highlight (3.0.0) 1 | System — RokExtender (2.0.0) 1 | plg_system_languagecode (3.0.0) 1 | PLG_SYSTEM_AKEEBAUPDATECHECK_T (1.1) 1 | plg_user_contactcreator (3.0.0) 0 | plg_user_profile (3.0.0) 0 | plg_user_joomla (3.0.0) 1 | plg_search_content (3.0.0) 1 | plg_search_tags (3.0.0) 0 | plg_search_categories (3.0.0) 1 | plg_search_contacts (3.0.0) 1 | plg_search_weblinks (3.6.0) 1 | plg_search_newsfeeds (3.0.0) 1 | Button — RokGallery (2.42) 1 | plg_editors-xtd_module (3.5.0) 1 | Editors-xtd — Droppics (3.1.3) 1 | plg_editors-xtd_image (3.0.0) 1 | Button — RokCandy (2.0.2) 1 | plg_editors-xtd_fields (3.7.0) 1 | Button — RokBox (2.0.13) 1 | plg_editors-xtd_article (3.0.0) 1 | plg_editors-xtd_menu (3.7.0) 1 | plg_editors-xtd_pagebreak (3.0.0) 1 | plg_editors-xtd_readmore (3.0.0) 1 | plg_installer_rsform (1.0.0) 1 | Joomunited updater (1.0.0) 1 | PLG_INSTALLER_URLINSTALLER (3.6.0) 1 | plg_installer_packageinstaller (3.6.0) 1 | PLG_INSTALLER_FOLDERINSTALLER (3.6.0) 1 | plg_installer_webinstaller (1.1.1) 1 | plg_authentication_joomla (3.0.0) 1 | plg_authentication_gmail (3.0.0) 0 | plg_authentication_cookie (3.0.0) 1 | plg_authentication_ldap (3.0.0) 0 | plg_finder_content (3.0.0) 1 | plg_finder_tags (3.0.0) 1 | plg_finder_categories (3.0.0) 1 | plg_finder_contacts (3.0.0) 1 | plg_finder_weblinks (3.6.0) 1 | plg_finder_newsfeeds (3.0.0) 1 | Droppics — Heapshot (3.1.3) 1 | Droppics — Polaroid (3.1.3) 1 | Droppics — Carousel (3.1.3) 1 | Droppics — Masonry (3.1.3) 1 | Droppics — BxSlider (3.1.3) 1 | plg_extension_joomla (3.0.0) 1 |

Templates Discovered :: wrote:Templates :: SITE :: rt_lumiere (1.0) 1 | beez3 (3.1.0) 1 | Droppics frontend (3.1.3) 1 | protostar (1.0) 1 |
Templates :: ADMIN :: hathor (3.0.0) 1 | isis (1.0) 1 |

Actor wrote:Try using php v5.3 for the joomla update.
That worked for me.
(php 7.1 also failed)

Thanks for the idea.
I have tried to switch PHP version to to 5.3, 5.4 and 5.5 but regretfully neither worked for me.
I tried it on my both web sites. I have also confirmed actual php version with phpversion();

So, now I am back to 5.6, which is currently stable and recommended by my hosting provider.

Hello,

Thanks for your try.

wojsmol wrote:Hi watashi314
1. Did you make a backup before update to 3.8.0?

Yes, I always do back ups. But I do not want to revert to the older version of my web site. I want to make Joomla 3.8 to work properly.
Also I have noticed the issue too late. I have already done many modifications to my site.
(All the site was working perfectly after the upgrade! Who knew that I need to check even 404 pages?)

wojsmol wrote:2. If possible please increase Max. Execution Time: to 120.

The problem occured not during the installation. If it happens during installation, that could resolve the issue, I agree.
But the error 500 is thrown by the server when I try to access a non existing page. Setting 120 sec to a live site has no sense I believe.
Anyway, I have just tried and it does not work.

wojsmol wrote:Set error reporting to maximum in global configuration for a moment and provoke error 500.

Thank you for the good hint. I have narrowed the cause of the problem. After I switch on display errors, I can see the two lines:

Warning: require_once(/home/censored/censored/www/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/censored/censored/www/templates/rt_lumiere/error.php on line 76

Fatal error: require_once(): Failed opening required '/home/censored/censored/www/libraries/joomla/document/html/renderer/head.php' (include_path='.:/usr/local/pear/php56') in /home/censored/censored/www/templates/rt_lumiere/error.php on line 76

Clearly it comes from Rockettheme template.

Now I can see following in the changelog of rockettheme template:

Release Notes - Lumiere - Version 1.9 - 2017-09-25

Bug
• Fatal error: require_once(): Failed opening required '../libraries/joomla/document/html/renderer/head.php' in Joomla 3.8
Changed File(s) and Folder(s):
/error.php
/MD5SUMS
/offline.php
/unsupported.php
/templateDetails.xml

The bad thing is my subscription plan for RocketTheme is over. And I need to buy a new one to simply correct their error…

I will just leave the fix here just in case someone else is using Rockettheme and his subscription has already been expired:

1. Look in the templates/TEMPLATENAME/ folder

2. Open three files error.php, offline.php and comingsoon.php

3. Find this line in each:

require_once(JPATH_LIBRARIES.'/joomla/document/html/renderer/head.php');

and replace with:

if (!class_exists('JDocumentRendererHead')) {
    require_once(JPATH_LIBRARIES.'/joomla/document/html/renderer/head.php');
}

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Joomla is correctly detecting when a page is not found, and redirects me to the error page I have setup. Unfortunately, I’ve found that the error code being returned is a 500, instead of a 404, and this is coming from Joomla.

Is there a way to get Joomla to return a 404 in this case?

In libraries/legacy/controller/legacy.php we changed:

throw new Exception(JText::sprintf('JLIB_APPLICATION_ERROR_VIEW_NOT_FOUND', $name, $type, $prefix), 500);

to

throw new Exception(JText::sprintf('JLIB_APPLICATION_ERROR_VIEW_NOT_FOUND', $name, $type, $prefix), 404);

answered Apr 29, 2014 at 13:49